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Next reports Reports.InformationWeek.com June 2012 $99 BYOD Demands a Unified Plan IT teams supporting a mix of conventional PCs, ultrabooks, and iOS and Android devices have learned a few hard truths: End user computing has become nearly as complex as data center operations. The network is the computer. And whether we want to support personal devices or not, they’re here to stay. Here’s how to turn that diversity into a business advantage. By Sreedhar Kajeepeta Report ID: S5120612 Previous Next reports Unified End User Computing 3 Author’s Bio S 4 Executive Summary 5 Game Changers ABOUT US 5 Figure 1: Use of Alternative Application Delivery Methods InformationWeek Reports’ analysts arm 6 Figure 2: Employee Device Use: 2012 vs. 2010 business technology decision-makers 7 Don’t Fear the Post-PC Era with real-world perspective based on 7 Figure 3: Scope of Alternative Application qualitative and quantitative research, Delivery Architecture Use business and technology assessment 8 Figure 4: Technology Deployment and planning tools, and adoption best 9 Writing an EUC Policy practices gleaned from experience. To 9 Appirio: Cloud Apps and Services contact us, write to managing director 10 Technologies Behind EUC Art Wittmann at [email protected], 10 Figure 5: Products Used to Extend Desktops content director Lorna Garey at or Applications [email protected], editor-at-large 12 BMW: Application Virtualization Andrew Conry-Murray at 13 Figure 6: VDI TCO/ROI Study [email protected], and research NTENT 14 Figure 7: Conceptual Architecture for End managing editor Heather Vallis at User Computing [email protected]. Find all of our TABLE OF 15 Conceptual Architecture reports at reports.informationweek.com. 15 Commerzbank: Desktop Virtualization 16 Lessons Learned 16 The Road Ahead 17 Related Reports CO reports.informationweek.com June 2012 2 Previous Next Table of Contents reports Unified End User Computing Sreedhar Kajeepeta is global VP and CTO of technology consulting for GBS at CSC. CSC’s consulting groups across North and South America, Eu- rope, Asia and Australia specialize in cloud computing, social networking Sreedhar Kajeepeta for the enterprise, SOA, enterprise transformation, big data, data ware- InformationWeek Reports housing and business intelligence/analytics, enterprise mobility, cyberse- curity and application consulting (open source, JEE and .NET). Sreedhar is based in Farmington Hills, Mich., and can be reached at [email protected]. Want More? Never Miss a Report! FollowFollow FollowFollow reports.informationweek.com © 2012 InformationWeek, Reproduction Prohibited June 2012 3 Previous Next Table of Contents reports Unified End User Computing In terms of power, richness of multimedia and interfaces, ubiquity, affordability—and com- plexity—we’ve come a long way from dumb 3270 terminals. Today, the EUC (end user comput- ing) landscape is growing wild: Windows is getting tablet-ified while Apple is, slowly, gaining some enterprise cred. Cisco pegs the number of connected devices at around 13 billion today and estimates 50 billion by 2020. Form factors and platforms vary wildly. There are some con- stants, however: They’re all connected to a global “distributed computing platform” that we call the Internet. They’re way more wireless than wired. And services or apps of varying levels of granularity and security are making employees responsive and productive and our businesses “always on.” CIOs and CTOs can worry and play defense, or we can see this as an opportunity. The future that belongs to the millennials demands that a device of one’s choice be supported to run any corporate workload from anywhere at any time. Given the power of Apple’s iPad, for example, few workloads should be off limits. A busy physician shouldn’t have to drive to work to review a critical MRI report on a holiday—it should be viewable from anywhere as soon as it’s ready. There’s been a lot written about bring your own device, but our InformationWeek 2012 Con- sumerization of IT Survey of 400 business technology professional shows we’ve only scratched the surface in terms of selecting the right combination of hardware, network infrastructure and software to implement device and application virtualization; appropriate connectivity; and identity-based security and policy-based governance; and to enable flexible application inter- faces. Here’s a blueprint for a resilient, scalable enterprise BYOD plan based on virtualization EXECUTIVE and mobile device management technology. SUMMARY reports.informationweek.com June 2012 4 Previous Next Table of Contents reports Unified End User Computing Game Changers The status quo revealed by our Information- what they need. Also key: a unified mobile est initial price points since inception, typical Week 2012 Consumerization of IT Survey is a security policy, which we discuss in depth in enterprise fat clients—both desktops and lap- perfect plan for falling behind your competi- a recent report. tops—cost a fortune if you consider the full tion. We don’t need to visit the 82% of shops There are five game-changing trends CIOs total cost of ownership. Lenovo says the aver- where fat desktops are by far the No. 1 pro- must understand: age annual cost of running a laptop in year ductivity tool supplied to knowledge workers > PCs are too expensive to be a viable one is about $700. By year four, that’s up to to recognize a strategy that’s fragmented, ex- long-term central strategy. Even at their low- $1,100, and by the sixth year of ownership pensive, inefficient, inflexible and detrimental Figure 1 to morale. Business management isn’t happy with this proposition, but CIOs aren’t acting Use of Alternative Application Delivery Methods Does your organization use alternative application delivery methods, such as VDI or application streaming, fast enough to adapt to the challenges to field mission-critical applications to internal clients? brought about by the bring-your-own-device juggernaut. We believe that having separate PC sys- tems management and BYOD strategies is a waste of effort and ultimately unscalable. It’s time to come up with a unified EUC (end 45% Yes user computing) program that provisions, No 55% secures and manages any device an em- ployee wants to use. The key is to employ various application delivery methods, such as virtual desktop infrastructure and/or ap- plication streaming or software-as-a-service, modified by device type, to give people Data: InformationWeek 2012 Alternative Application Delivery Survey of 483 business technology professionals, February 2012 R4550712/1 reports.informationweek.com June 2012 5 Previous Next Table of Contents reports Unified End User Computing you’re looking at around $1,600, thanks Windows system running Office. The richness camps. Casual users can be switched to less largely to software patches and local applica- and familiarity of Windows-based productiv- expensive, and often more effective, produc- tions. PCs also get slower and more prone to ity tools come at a lock-in cost that needs to tivity software options—including those of- security problems as they age. be accounted for. We recommend grouping fered by Microsoft. > Not every knowledge worker needs a employees into power-user and casual-user > BYOD isn’t going anywhere, so stop Figure 2 fighting and start managing. Far from wor- Employee Device Use: 2012 vs. 2010 rying about incurring costs for buying Which of the following devices are provided to more than 25% of your organization’s information workers? their own devices, employees are pleading 2012 2010 to be allowed to use them as primary end- points, especially tablets when on the 84% 82% move. With comprehensive EUC security and governance in place, IT can not only save money but also boost morale and productivity. We recommend a virtual 62% 62% desktop served to inexpensive hardware while on campus and to an employee’s 43% own tablet, complete with its own data plan, while away. 33% > A service-oriented world is here. Be it 30% 27% apps (paid for by the employee) for personal convenience and productivity, SaaS where 16% 16% 13% 12% possible (think lightweight ERP in the cloud) 10% 9% 8% 7% 6% 6% 5% or service-enabled corporate legacy applica- 4% 4% 4% 3% 3% 3% 3% Desktops Laptops Cellphones BlackBerry-based smartphones iPhones smartphonesAndroid-based VDI (virtual infrastructure) desktop thin client or for Terminal smartphonesWindows-based iPads Pagers Netbooks (not including iPads) Tablets Other smartphones tions where you must, a complete suite of Base: 400 respondents in February 2012 and 417 in August 2010 R4560512/7 business and work-life services can be run on Data: InformationWeek Consumerization of IT Survey of business technology professionals reports.informationweek.com June 2012 6 R Previous Next Table of Contents reports Unified End User Computing employee-owned devices, with appropriate Figure 3 management and security. Why shouldn’t Scope of Alternative Application Delivery Architecture Use your business join, and benefit from, this ser - To what extent are the following alternative application delivery architectures in use at your organization? vice-oriented economy? Widespread use Limited use No use > The social enterprise isn’t just “cool.” It’s Browser; i.e., Web applications or SaaS an imperative. Businesses can’t afford not to 66% 28% 6% transform themselves, both to achieve greater Virtual desktops/VDI/terminal services internal productivity, with such tools as Sales- 41% 54% 5% force.com’s Chatter for people-to-people and Application virtualization/streaming apps-to-people communication, and for exter- 35% 48% 17% nal reach. An EUC plan should address aspects Mobile device (smartphone/tablet) applications of mobility, such as location-based services. 30% 50% 20% Base: 216 respondents using alternative application delivery methods R4550712/3 Data: InformationWeek 2012 Alternative Application Delivery Survey of 483 business technology professionals, February 2012 Don’t Fear the Post-PC Era What we call EUC or BYOD is, essentially, the agility:R Why be hamstrung by local applica- into the business and the industry at large).

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