HUAWEI WATCH Faqs-En Us-V2.8

HUAWEI WATCH FAQs-en_us-V2.8

Issue V2.8

Date 2016-04-11

HUAWEI TECHNOLOGIES CO., LTD.

Copyright © Huawei Technologies Co., Ltd. 2016. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd.

Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respective holders.

Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied. The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.

Address: Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's Republic of China

Website: http://www.huawei.com Email: [email protected]

HUAWEI WATCH FAQs-en_us-V2.8 Contents

Contents

1 Product Introduction ...... 1 1.1 Huawei Watch_Specifications ...... 1 1.2 Huawei Watch_What are the special features of the watch? ...... 2 1.3 Huawei Watch_How do I get started with the watch? ...... 2 1.4 Huawei Watch_Can I wear the watch on either wrist? ...... 3

2 Appearance&Shell&Accessories ...... 4 2.1 Huawei Watch_What is the watch made of? ...... 5 2.2 Huawei Watch_What is the diameter of the watch face? ...... 5 2.3 Huawei Watch_How much does the watch weigh? ...... 5 2.4 Huawei Watch_What are the different models of the Huawei Watch? ...... 5 2.5 Huawei Watch_What straps are available for the Huawei Watch? What are the specifications?...... 7 2.6 Huawei Watch_How do I change the watch strap? ...... 7 2.7 Huawei Watch_How do I adjust the strap length? ...... 7 2.8 Huawei Watch_How do I remove links from the bracelet？ ...... 8 2.9 Huawei Watch_What is Zirconia? ...... 10 2.10 Huawei Watch_What is Swarovski Zirconia? ...... 10 2.11 Huawei Watch_What makes Swarovski Zirconia so special? ...... 11 2.12 Huawei Watch_Is Swarovski Zirconia a synthetic diamond? ...... 11 2.13 Huawei Watch_How does Swarovski Zirconia compare to diamonds? ...... 11 2.14 Huawei Watch_Doesn't Swarovski only cut crystals? ...... 11 2.15 Huawei Watch_How does Swarovski Zirconia compare to Swarovski Crystal? ...... 12 2.16 Huawei Watch_What is topaz? ...... 12 2.17 Huawei Watch_Why should I choose jewelry that has been set with topaz? ...... 12 2.18 What makes Swarovski Genuine Topaz with the Natural Brilliance cut so special? ...... 12 2.19 Huawei Watch_Why does topaz need to be treated? What is the environmentally friendly coloring process? ...... 13 2.20 Huawei Watch_How can I be sure that the watch I purchased is set with Swarovski Genuine Topaz? ...... 13

3 Connection and Paring ...... 14 3.1 Huawei Watch_Which apps do I need to install on my phone to pair it with my Huawei Watch? ...... 15 3.2 Huawei Watch_How many phones can my watch connect to? How many watches can a phone connect to? ...... 15 3.3 Huawei Watch_What is the watch's Bluetooth range? ...... 15 3.4 Huawei Watch_How do I pair my watch with another phone? ...... 15 3.5 Huawei Watch_Can I connect my watch to a tablet? ...... 15

HUAWEI WATCH FAQs-en_us-V2.8 Contents

3.6 Huawei Watch_Can I connect my watch to a Wi-Fi network? ...... 15 3.7 Huawei Watch_How can I connect my watch to a new Wi-Fi network? ...... 16 3.8 Huawei Watch_Can I use the watch when it is not paired with my phone over Bluetooth? ...... 16 3.9 Huawei Watch_Why does pairing take so long？ ...... 16 3.10 Huawei Watch_Which Wi-Fi security methods does the watch support and how safe are they？ ...... 16 3.11 Huawei Watch_Why do Android phones take so long to reconnect to the watch when Bluetooth disconnects?...... 17 3.12 Huawei Watch_Why is it unable to reconnect automaticly to an iPhone when Bluetooth disconnects? ...... 18 3.13 Huawei Watch_How are Bluetooth and Wi-Fi connections different？ ...... 18 3.14 Huawei Watch_How do I pair my watch with an iPhone? ...... 18 3.15 Huawei Watch_How do I pair my watch with an Android phone? ...... 22 3.16 Huawei Watch_Why can't the phone search for my watch? ...... 26 3.17 Huawei Watch_The iPhone Android Wear app shows that Bluetooth is disconnected, but the watch shows that it is connected. Why? ...... 27 3.18 Huawei Watch_After pairing, there are no applications on my watch and the swipe-left menu displays the "No items" message. Why? ...... 27

4 System Requirements and Support ...... 28 4.1 Huawei Watch_Which phone operating systems are compatible with the watch? ...... 28 4.2 Huawei Watch_Which features are supported when the watch is paired with an iOS/Android device? ...... 30

5 SIM Card&SMS&Calls&Contacts ...... 32 5.1 Huawei Watch_Does the watch display the caller name for incoming calls? ...... 34 5.2 Huawei Watch_Why doesn't the watch display the caller's name when I receive an incoming call? ...... 34 5.3 Huawei Watch_Can I use my watch to make calls? How do I use my watch to make calls? ...... 34 5.4 Huawei Watch_Why aren't all of my phone contacts displayed in my watch's contacts list? ...... 35 5.5 Huawei Watch_How do I answer a call with my watch? ...... 35 5.6 Huawei Watch_How do I reject a call with my watch? ...... 35 5.7 Huawei Watch_Why doesn't my phone ring or vibrate for an incoming call after I have paired it with my watch? .. 35 5.8 Huawei Watch_How do I configure my watch to receive notifications from my phone? ...... 35 5.9 Huawei Watch_Can I use my watch to reply to phone messages (such as SMS messages, emails, and Facebook/Twitter messages)? ...... 35 5.10 Huawei Watch_How can I block notifications from a particular app? How can I unblock notifications after they have been disabled? ...... 36 5.11 Huawei Watch_I can receive notifications and messages on my watch but cannot reply. Why？ ...... 36 5.12 Huawei Watch_How do I enable or disable Bluetooth calling on my watch? ...... 36 5.13 Huawei Watch_What can I do if I am unable to make calls on my watch? ...... 36 5.14 Huawei Watch_Can I take calls on my watch when the phone paired with my watch is connected to a Bluetooth headset or speaker? ...... 38 5.15 Huawei Watch_How do I make three-way calls on my watch? ...... 38 5.16 Huawei Watch_Can I connect my watch to a Bluetooth headset? Can I divert calls from my watch to the headset? ...... 40 5.17 Huawei Watch_Can I use my Bluetooth car kit to take calls when my watch is connected to an Android phone? .. 40 5.18 Huawei Watch_How do I switch between the phone and watch when in a call? ...... 40 5.19 Huawei Watch_Can I make calls on my watch when it is paired with an iPhone? ...... 41

HUAWEI WATCH FAQs-en_us-V2.8 Contents

5.20 Huawei Watch_Can I play music in speaker mode on my watch when it is paired with an iPhone? ...... 41 5.21 Huawei Watch_How do I use the Phone application? ...... 41 5.22 Huawei Watch_How do I view phone contacts on my watch? ...... 42 5.23 Huawei Watch_Which contacts are synced to the Phone application? ...... 43 5.24 Huawei Watch_Can I use my watch to add, modify, or delete contacts? ...... 43 5.25 Huawei Watch_What can I do if I receive the "phone audio unavailable" message when I make a call on my watch? ...... 43 5.26 Huawei Watch_Why is there a long delay for receiving incoming calls? ...... 43 5.27 Huawei Watch_Why do I still receive incoming call notifications on my watch when the Android Wear app shows it has disconnected? ...... 44 5.28 Huawei Watch_My watch shows that a call has ended, but it is still active on my phone. Can I transfer call audio to my watch again? ...... 44 5.29 Huawei Watch_Why does my watch display the call screen after I end the call on my phone? ...... 44 5.30 Huawei Watch_When I reject a call with a text message on my watch, why can't I find the message in the sent folder on my phone? ...... 44 5.31 Huawei Watch_Can I activate call forwarding when I receive an incoming call on my watch? ...... 45 5.32 Huawei Watch_How do I use my watch to send a text message? ...... 45 5.33 Huawei Watch_Why do people not receive text messages sent from my watch? ...... 45 5.34 Huawei Watch_Can I view multimedia messages on my watch? ...... 45 5.35 Huawei Watch_Can I play voice messages sent using third-party applications such as WhatsApp, Google Hangouts, or Facebook on my watch? ...... 46 5.36 Huawei Watch_When I send a WeChat voice message using my watch, why can't the recipient hear it clearly on their iPhone? ...... 46 5.37 Huawei Watch_Why do I still receive incoming call notifications on my watch after enabling Do not disturb mode? ...... 46 5.38 Huawei Watch_Bluetooth disconnected during a call on my watch. How can I fix this issue? ...... 46 5.39 Huawei Watch_What can I do if I am in a call on my watch and there is a display error? ...... 47 5.40 Huawei Watch_Why does my watch have no sound when I make or answer a call? Why are calls still made on my phone? ...... 47 5.41 Huawei Watch_Why does my phone have no sound when I make or answer a call? Why are call sounds played on my watch instead of my phone? ...... 48 5.42 Huawei Watch_How do I block WeChat messages on my watch? ...... 49 5.43 Huawei Watch_Why does my watch automatically reject Facebook calls? ...... 50 5.44 Huawei Watch_When I answer a call using my watch, why does my phone show that the call has not been answered and begin to play music? ...... 50 5.45 Huawei Watch_Why does my watch continue to vibrate after I answer an incoming call on my phone? ...... 50 5.46 Huawei Watch_How do I use my watch to make a call? ...... 50

6 Sports and Health Monitoring ...... 53 6.1 Huawei Watch_How does the watch measure exercise data? ...... 53 6.2 Huawei Watch_What factors affect the accuracy of the step count? ...... 54 6.3 Huawei Watch_Why does my watch sometimes detect the wrong activity state (running)? Why is the step count on my watch sometimes different from the actual number of steps? ...... 54 6.4 Huawei Watch_Why is the exercise data displayed in the Daily tracking app different from the Google fit app? ..... 55 6.5 Huawei Watch_Can the watch monitor my heart rate？ ...... 55

HUAWEI WATCH FAQs-en_us-V2.8 Contents

6.6 Huawei Watch_How does the Huawei Watch measure my heart rate? ...... 55 6.7 Huawei Watch_What can affect the heart rate monitor's accuracy? ...... 55 6.8 Huawei Watch_How do I set exercise goals and view my exercise data? ...... 56 6.9 Huawei Watch_How can I start an exercise session and view data for an exercise session? ...... 56 6.10 Huawei Watch_Why doesn't my watch count my steps? ...... 56 6.11 Huawei Watch_Why is the Google Fit step count on my watch different to my phone? ...... 57

7 Photo&Multi-Media ...... 58 7.1 Huawei Watch_Can I play music on my watch? How? ...... 58 7.2 Huawei Watch_Can I use my watch to take a photo on my phone? ...... 59 7.3 Huawei Watch_Does my watch support the voice interaction feature? How do I use voice interaction on my watch? ...... 59 7.4 Huawei Watch_Can I record audio with my watch? How do I use this feature? ...... 59 7.5 Huawei Watch_Why is Google Play Music unable to synchronize music? ...... 60 7.6 Huawei Watch_How do I set the ringtone for incoming calls on my watch? ...... 60 7.7 Huawei Watch_How do I adjust the volume on the watch?...... 60 7.8 Huawei Watch_Why is there no sound when I play music or the alarm goes off? ...... 61 7.9 Huawei Watch_After I record sound on my watch using Audio Recorder, why is the playback quality on my phone so poor? ...... 61 7.10 Huawei Watch_Why does my watch not respond when I say "Ok Google"? ...... 61

8 Software ...... 62 8.1 Huawei Watch_How can I quickly change the system language? ...... 63 8.2 Huawei Watch_What languages does the watch support? ...... 63 8.3 Huawei Watch_What is the best way to configure the language settings on my phone and watch?...... 64 8.4 Huawei Watch_How do I set the date and time on my watch? ...... 64 8.5 Huawei Watch_Can I use my watch to locate my phone? ...... 64 8.6 Huawei Watch_Can I unlock my phone with my watch? ...... 64 8.7 Huawei Watch_How do I configure the screen lock feature? ...... 65 8.8 Huawei Watch_How do I use Agenda? ...... 65 8.9 Huawei Watch_How do I use Together？ ...... 65 8.10 Huawei Watch_How do I use Wrist Gestures? ...... 65 8.11 Huawei Watch_How do I view the version number for the Android Wear app and update to the latest version? .... 66 8.12 Huawei Watch_Which third-party apps does the watch support and where can I download them？ ...... 66 8.13 Huawei Watch_How do I install and uninstall watch apps？ ...... 66 8.14 Huawei Watch_Does the watch support NFC or mobile payments?...... 66 8.15 Huawei Watch_Has Huawei approached payment apps like Alipay? Are any partnerships planned? ...... 66 8.16 Huawei Watch_Why are there some notifications that can't be deleted? ...... 67 8.17 Huawei Watch_How do I view, modify, and delete alarms set on my watch? ...... 67 8.18 Huawei Watch_How do I view my watch SN? ...... 68 8.19 Huawei Watch_Why can't I read whole emails on my watch? ...... 68 8.20 Huawei Watch_Why can't I receive push messages on my watch when it is paired with an Android phone?...... 68 8.21 Huawei Watch_What can I do if my watch receives notifications then doesn't notify me? ...... 69

HUAWEI WATCH FAQs-en_us-V2.8 Contents

8.22 Huawei Watch_Why are iPhone notifications not displayed on my watch? ...... 70 8.23 Huawei Watch_Why can't I delete some emails?...... 71 8.24 Huawei Watch_How do I manage application permissions on my watch? ...... 71 8.25 Huawei Watch_How do I use the Reminder application? ...... 71 8.26 Huawei Watch_How do I use the Weather application? ...... 71 8.27 Huawei Watch_How do I use the Accessibility feature in Settings? ...... 72 8.28 Huawei Watch_Why is the Android Wear app on my phone unable to load resources or display content? ...... 72 8.29 Huawei Watch_Will alarms stop ringing automatically? ...... 73 8.30 Huawei Watch_What should I do if an alarm malfunctions? ...... 73 8.31 Huawei Watch_Why does WeChat crash on my watch while logging in? ...... 74 8.32 Huawei Watch_Does the watch have a compass? ...... 74 8.33 Huawei Watch_Why doesn't the weather app retrieve weather data? ...... 74 8.34 Huawei Watch_ Why can't I make payments using WeChat? ...... 74 8.35 Huawei Watch_How do I make payments using WeChat? ...... 75

9 Power On (Off) ...... 76 9.1 Huawei Watch_How do I power my watch on/off? ...... 76 9.2 Huawei Watch_Why can't I power my watch off? ...... 76 9.3 Huawei Watch_Why does the watch crash on the startup screen when I power it on? ...... 76

10 Screen Display ...... 77 10.1 Huawei Watch_Which watch faces are available? ...... 78 10.2 Huawei Watch_What is the function of the green rim on the Green sporty watch face? ...... 91 10.3 Huawei Watch_How do I change the watch face? ...... 92 10.4 Huawei Watch_How can I download more watch faces? ...... 92 10.5 Huawei Watch_How do I set Dual Digit to display the time for two cities? ...... 92 10.6 Huawei Watch_How can I turn on the screen using gestures? ...... 92 10.7 Huawei Watch_How do I adjust the screen brightness? ...... 93 10.8 Huawei Watch_Can I configure the lift wrist to wake/tilt wrist to wake function from the Wrist Gestures settings? ...... 93 10.9 Huawei Watch_What is Theater mode? ...... 93 10.10 Huawei Watch_How do I enable/disable Theater mode?...... 93 10.11 Huawei Watch_Why does the watch screen dim or turn off too quickly？ ...... 93 10.12 Huawei Watch_What is demonstration mode? ...... 94 10.13 Huawei Watch_How can I enable or disable demonstration mode on my watch？ ...... 94 10.14 Huawei Watch_Why is the watch face off-center when in ambient mode? Why does it return to normal when the screen wakes up？ ...... 94 10.15 Huawei Watch_Why the watch screen is flickering when it is in ambient mode? ...... 95 10.16 Huawei Watch_When connected to my iPhone, why does my watch not wake up and display message notifications in ambient mode? ...... 95 10.17 Huawei Watch_Can I turn off the screen by lowering my wrist? ...... 95 10.18 Huawei Watch_What can I do if there are dark spots, bright spots, or impurities on the screen of my watch? ...... 95 10.19 Huawei Watch_Why is the display so dim? ...... 96

HUAWEI WATCH FAQs-en_us-V2.8 Contents

11 Battery and Charging&Power Consumption...... 97 11.1 Huawei Watch_What is the capacity of the battery? ...... 97 11.2 Huawei Watch_How do I charge my watch? Do I have to carefully align my watch with the charging cradle? ...... 98 11.3 Huawei Watch_What is the watch usage time and standby time? Why is the battery life shorter than with other watches？ ...... 99 11.4 Huawei Watch_What are the charger specifications? ...... 99 11.5 Huawei Watch_How long does it take to charge the Huawei Watch? ...... 100 11.6 Huawei Watch_Are there any charging precautions?...... 100 11.7 Huawei Watch_How can I check the battery level and battery usage on my watch? ...... 100 11.8 Huawei Watch_Why doesn't the watch support wireless charging？ ...... 100 11.9 Huawei Watch_Why does the watch get warm when it is charging？ ...... 101 11.10 Huawei Watch_Why won't the charging icon disappear even when my watch is fully charged? ...... 101 11.11 Huawei Watch_When charging my watch, why is a crossed-out battery icon displayed? ...... 101 11.12 Huawei Watch_Will playing music or making calls on my watch consume a lot of battery power? ...... 101

12 Reset and Update ...... 102 12.1 Huawei Watch_How do I perform an OTA update? ...... 102 12.2 Huawei Watch_What should I do if my watch failed to update? ...... 102 12.3 Huawei Watch_How do I restore the watch to factory settings? ...... 102 12.4 Huawei Watch_What does "System is up to date" mean? ...... 103 12.5 Huawei Watch_What can I do if I forget my password?...... 103 12.6 Huawei Watch_What optimizations are available for the new version? ...... 103

13 Product Maintenance ...... 104 13.1 Huawei Watch_How do I adjust the stainless steel mesh strap? ...... 104 13.2 Huawei Watch_How waterproof/dustproof is my watch? Can I wear it while swimming or diving? ...... 105 13.3 Huawei Watch_How should I clean and care for my watch? ...... 105 13.4 Huawei Watch_In what scenarios will my watch become warm? ...... 106 13.5 Huawei Watch_Is the watch scratch-resistant? ...... 106 13.6 Huawei Watch_How can I avoid scratching the watch？ ...... 106 13.7 Huawei Watch_Why does the leather strap crease？ ...... 106 13.8 Huawei Watch_How should I care for my leather strap? ...... 107 13.9 Huawei Watch_ Will the watch crystals become dislodged or crack? ...... 107 13.10 Huawei Watch_Is the leather strap water-resistant? ...... 107 13.11 Huawei Watch_How do I remove water stains or dirt from the leather strap? ...... 107 13.12 Huawei Watch_How should I clean and care for light-colored straps? ...... 108

14 Requirement&Complain&Special Isuue and Sulotion...... 109 14.1 Huawei Watch_Why doesn't my watch automatically re-establish the Bluetooth connection with my phone when my watch comes back into range? ...... 110 14.2 Huawei Watch_Why isn't my watch charging？ ...... 111 14.3 Huawei Watch_Why does the watch drain the battery so quickly? ...... 111 14.4 Huawei Watch_Why won't the watch power on?...... 112

HUAWEI WATCH FAQs-en_us-V2.8 Contents

14.5 Huawei Watch_Why don't I receive push notifications when my phone is locked？ ...... 112 14.6 Huawei Watch_What can I do if the volume of my watch recordings is too low or there is too much interference？ ...... 112 14.7 Huawei Watch_What is the Bluetooth transmission range？ ...... 113 14.8 Huawei Watch_The watch doesn't adjust the display brightness automatically. Does this mean that the watch does not have an ambient light sensor？ ...... 113 14.9 Huawei Watch_How do I check the watch charging status? ...... 113 14.10 Huawei Watch_Why doesn't the watch come with a tool to adjust the strap？ ...... 113 14.11 Huawei Watch_Why does the watch case look so thick？ ...... 114 14.12 Huawei Watch_Why is the Huawei Watch so expensive？ ...... 114 14.13 Huawei Watch_Why are the watch's vibrations so weak？ ...... 114 14.14 Huawei Watch_The watch gets warm during use. What design standards are used to prevent overheating？ ..... 114 14.15 Huawei Watch_Why does the watch get warm when the screen is off？ ...... 115 14.16 Huawei Watch_Why does the watch get warm during OTA updates？ ...... 115 14.17 Huawei Watch_Why does the watch get warm during a factory reset or when syncing via Bluetooth？ ...... 115 14.18 Huawei Watch_What features does the watch support when the temperature is lower than 0 °C or above 35 °C？ ...... 116 14.19 Huawei Watch_Why does the watch only recognize a few voice commands when it is not connected to the Internet via my phone？ ...... 116 14.20 Huawei Watch_Why does the Offline icon appear when I say "Ok Google"？ ...... 116 14.21 Huawei Watch_Why is there a large discrepancy between heart rate measurements after a period of strenuous exercise? ...... 116 14.22 Huawei Watch_Why does the screen have a reddish tint when viewed in the dark? Is this a quality defect？ .... 117 14.23 Huawei Watch_How can I find the watch's Bluetooth name？ ...... 117 14.24 Huawei Watch_Why is the accelerometer not sensitive？ ...... 117 14.25 Huawei Watch_Why doesn't the screen always turn on when I lift my wrist？ ...... 117 14.26 Huawei Watch_I purchased a watch when I was travelling outside China. How do I use it when I get back to China? ...... 118 14.27 Huawei Watch_Why is there a gap between the screen and the watch case？ ...... 118 14.28 Huawei Watch_Can I connect the Huawei Wear app to my watch？ ...... 118 14.29 Huawei Watch_Why are the motor's vibrations so weak? Why can't I feel the vibrations on my watch？ ...... 119 14.30 Huawei Watch_Why does my watch screen freeze? ...... 119 14.31 Huawei Watch_Why is the in-call volume so low? ...... 119 14.32 Huawei Watch_Why is the audio quality so poor when I make a Bluetooth call using my watch?...... 120 14.33 Huawei Watch_If my iPhone is connected to my watch and another Bluetooth device, will this impact audio quality on the latter ...... 120 14.34 Huawei Watch_Why do I seem to have an allergy when wearing my watch? ...... 120 14.35 Huawei Watch_Why do I seem to have what appears to be scalding when wearing my watch? ...... 121 14.36 Huawei Watch_What should I do if the watch crystals become dislodged? ...... 121 14.37 Huawei Watch_How do the Jewel and Elegant versions of the Huawei Watch differ from earlier versions? ...... 122 14.38 Huawei Watch_Why is the watch often slow to respond? ...... 122

15 Purchase and Service Consultation ...... 123

HUAWEI WATCH FAQs-en_us-V2.8 Contents

15.1 Huawei Watch_Why did Huawei decide to launch a smartwatch? ...... 123 15.2 Huawei Watch_What makes the Huawei watch stand out from its competitors in terms of its design? ...... 123 15.3 Huawei Watch_What makes the Huawei Watch stand out from its competitors in terms of its features? ...... 124 15.4 Huawei Watch_Which countries will the Huawei watch be sold in? ...... 124 15.5 Huawei Watch_When will the Huawei watch go on sale? ...... 124 15.6 Huawei Watch_What is the retail price of the Huawei watch? ...... 124 15.7 Huawei Watch_Where can I purchase a watch strap and charger? How long should I wait for the delivery from the official website? ...... 124 15.8 Huawei Watch_What is covered by the warranty? ...... 125

HUAWEI WATCH FAQs-en_us-V2.8 1 Product Introduction

1 Product Introduction

1.1 Huawei Watch_Specifications 1.2 Huawei Watch_What are the special features of the watch? 1.3 Huawei Watch_How do I get started with the watch? 1.4 Huawei Watch_Can I wear the watch on either wrist?

1.1 Huawei Watch_Specifications

Table 1-1 Huawei Watch_Specifications

HUAWEI WATCH Watch case diameter 1.4-inch Watch case diameter Active, Classic, Elite:42mm Elegant,Jewel,Topaz:44mm Watch case thickness Active, Classic, Elite:11.3mm Elegant:12.5mm Jewel,Topaz:12.9mm Available colors Silver, black, or gold Display 1.4-inch circular AMOLED display 400 x 400 screen resolution, 286 ppi Sapphire crystal (synthetically produced crystal) Material 316L stainless steel (with gold/rose gold coating for some models) Strap Stainless steel or leather CPU Qualcomm APQ8026 1.2 GHz

HUAWEI WATCH FAQs-en_us-V2.8 1 Product Introduction

HUAWEI WATCH Operating system Android Wear Storage 512 MB RAM+4 GB ROM Connectivity Bluetooth 4.0/4.1 Sensors Gyroscope, accelerometer, heart rate sensor (PPG), barometer, vibration motor Audio Built-in microphone and speaker Battery 300 mAh Battery life The watch comes with a 300 mAh battery optimized for Android Wear. Packing list Huawei Watch x 1 Charging cradle (including USB cable) x 1 Power adapter x 1 Quick start guide x 1 Safety information sheet x 1

1.2 Huawei Watch_What are the special features of the watch? The Huawei Watch integrates health and fitness data, voice interaction features, and useful notifications into one smart watch. Some of the features include:

 Changeable watch face (you can choose from a range of beautifully-designed classic, digital, and sporty watch faces)  Notification (for incoming calls, SMS messages, Hangouts, emails, and more)  Voice interaction  Health and fitness data (the watch automatically recognizes different activities, records fitness data, and detects your heart rate)

1.3 Huawei Watch_How do I get started with the watch? 1. Before setting up your watch, download the Android Wear app from Google PlayTM or the Apple App Store and install it on your phone. 2. Press and hold the power button to power on your watch and then select the desired language. 3. Enable Bluetooth on your phone, launch the Android Wear app, and pair your phone with the Huawei Watch according to the onscreen instructions.

HUAWEI WATCH FAQs-en_us-V2.8 1 Product Introduction

4. This will sync settings, the time, and other data to your Huawei Watch. Once complete, you can start using your watch. 5. After the sync is complete, try the gestures shown on onscreen to familiarize yourself with the watch's basic gestures and features.

 You must use the Android Wear app to pair your watch with your phone. Do not use your phone's own Bluetooth interface.  You will not be able to use your watch if you cannot pair it with your phone. Try resetting the watch, restart your phone, turn Bluetooth on and off again, and then try re-pairing.

1.4 Huawei Watch_Can I wear the watch on either wrist? Yes. You can wear the watch on either wrist as you prefer.

HUAWEI WATCH FAQs-en_us-V2.8 2 Appearance&Shell&Accessories

2 Appearance&Shell&Accessories

2.1 Huawei Watch_What is the watch made of? 2.2 Huawei Watch_What is the diameter of the watch face? 2.3 Huawei Watch_How much does the watch weigh? 2.4 Huawei Watch_What are the different models of the Huawei Watch? 2.5 Huawei Watch_What straps are available for the Huawei Watch? What are the specifications? 2.6 Huawei Watch_How do I change the watch strap? 2.7 Huawei Watch_How do I adjust the strap length? 2.8 Huawei Watch_How do I remove links from the bracelet？ 2.9 Huawei Watch_What is Zirconia? 2.10 Huawei Watch_What is Swarovski Zirconia? 2.11 Huawei Watch_What makes Swarovski Zirconia so special? 2.12 Huawei Watch_Is Swarovski Zirconia a synthetic diamond? 2.13 Huawei Watch_How does Swarovski Zirconia compare to diamonds? 2.14 Huawei Watch_Doesn't Swarovski only cut crystals? 2.15 Huawei Watch_How does Swarovski Zirconia compare to Swarovski Crystal? 2.16 Huawei Watch_What is topaz? 2.17 Huawei Watch_Why should I choose jewelry that has been set with topaz? 2.18 What makes Swarovski Genuine Topaz with the Natural Brilliance cut so special? 2.19 Huawei Watch_Why does topaz need to be treated? What is the environmentally friendly coloring process? 2.20 Huawei Watch_How can I be sure that the watch I purchased is set with Swarovski Genuine Topaz?

HUAWEI WATCH FAQs-en_us-V2.8 2 Appearance&Shell&Accessories

2.1 Huawei Watch_What is the watch made of? The Huawei Watch has a 1.4-inch circular AMOLED display with a stainless steel case. The watch face is protected by sapphire crystal (synthetically produced crystal). The bottom of the watch case is made from 316L stainless steel (with gold/rose gold coating for some models) and Corning glass.

2.2 Huawei Watch_What is the diameter of the watch face? The diameter of the watch face is 1.4 inches.

2.3 Huawei Watch_How much does the watch weigh? The weight varies depending on the model.

Model Description Weight Classic/Active/Elite Stainless steel mesh strap Approx. 96 g Stainless steel link bracelet Approx. 134 g Leather strap Approx. 60–62 g Elegant With Clous de Paris pattern Approx. 64 g Jewel With Swarovksi Created Approx. 60.5 g Stones

Topaz With Swarovski Genuine Approx. 61.5 g Gemstones

2.4 Huawei Watch_What are the different models of the Huawei Watch? The Huawei Watch comes in six different models: Classic, Active, Elite, Elegant, Jewel, and Topaz.

Table 2-1

Model Image Name Classic Stainless steel case with stainless steel mesh strap Stainless steel case with stainless steel link bracelet

HUAWEI WATCH FAQs-en_us-V2.8 2 Appearance&Shell&Accessories

Model Image Name Stainless steel case with black leather strap

Active Black-plated stainless steel case with black leather strap Black-plated stainless steel case with black-plated stainless steel link bracelet

Elite Rose gold-plated stainless steel case with rose gold-plated stainless steel link bracelet Rose gold-plated stainless steel case with brown leather strap

Elegant Gold-plated stainless steel case, Clous de Paris pattern frame with pearl white leather strap

Jewel Rose gold-plated stainless steel case, Created Stones (Zirconia) with pearl white leather strap Rose gold-plated stainless steel case, Created Stones (Zirconia) with sapphire blue leather strap

Topaz Rose gold-plated stainless steel case, Genuine Gemstones (Topaz) with ruby red leather strap

HUAWEI WATCH FAQs-en_us-V2.8 2 Appearance&Shell&Accessories

2.5 Huawei Watch_What straps are available for the Huawei Watch? What are the specifications? Huawei provides a selection of beautifully-designed watch straps. All watch straps are made of dermatologically-tested stainless steel or genuine Italian leather to ensure a comfortable wearing experience.

Strap Color Length Stainless steel mesh strap Silver 120–210 mm Stainless steel link strap Silver, black, or gold 120–210 mm Leather strap (20 mm wide) Black or brown 145–200 mm Leather strap (18 mm wide) White, red, or blue 136–192 mm

2.6 Huawei Watch_How do I change the watch strap? Change the watch strap as shown in the diagrams below. Stainless steel mesh / Stainless steel link bracelet strap:

Leather strap:

2.7 Huawei Watch_How do I adjust the strap length?

 Stainless steel mesh strap: Please adjust the strap yourself so that it fits your wrist.  Leather strap: First try adjusting the strap yourself so that it fits your wrist. If the strap does not fit comfortably using the existing holes, please take your watch to a professional dealer (for example, a Huawei Watch retailer or jeweler) for adjustment.

HUAWEI WATCH FAQs-en_us-V2.8 2 Appearance&Shell&Accessories

 Stainless steel link bracelet: A special tool is needed to adjust the bracelet. To prevent any accidental damage to your watch, please take it to a professional dealer (for example, a Huawei Watch retailer or jeweler) for adjustment.

2.8 Huawei Watch_How do I remove links from the bracelet？ 1. Load the bracelet into the link removal tool and check that the screw pin is lined up with the arrows.

2. Turn the handle of the tool to push the screw pin into the link holes.

3. Continue turning until the link pin comes out on the other side. You can pull it out with your fingers.

HUAWEI WATCH FAQs-en_us-V2.8 2 Appearance&Shell&Accessories

4. After removing the pin, the links will come apart. Continue to remove links until the watch bracelet fits.

When removing links, try and prevent the ferrule from falling out of the center link. If the ferrule does fall out, please re-insert from the arrow side of the link.

5. To assemble the bracelet, re-insert link pins in the opposite direction of the arrows.

6. There is considerable friction between the link pin and ferrule. Turn the bracelet on its side and press down on the flat surface of the link removal tool to push the pin back into the link.

HUAWEI WATCH FAQs-en_us-V2.8 2 Appearance&Shell&Accessories

7. Load the bracelet back into the tool, line it up with the newly assembled link and turn the screw pin until you hear a click.

2.9 Huawei Watch_What is Zirconia? Zirconia is a high quality, durable, hard, and optically clear synthetic crystalline substance. It is a man-made diamond-like material and usually colorless, but can be produced in a variety of different colors. Zirconia was first produced in a laboratory in the 1970s, where scientists discovered its great potential for the jewelry industry.

2.10 Huawei Watch_What is Swarovski Zirconia? Although Swarovski is renowned for precision-cut crystal, the company has been cutting genuine gemstones and created stones for many decades. In 1976, Swarovski started to cut zirconia, being the first company on the market to offer a machine-cut exponent of this synthetic stone. Ever since, Swarovski Zirconia has been known as the most precisely cut zirconia on the market, available in a wide variety of exquisite shapes, sizes, and colors.

HUAWEI WATCH FAQs-en_us-V2.8 2 Appearance&Shell&Accessories

2.11 Huawei Watch_What makes Swarovski Zirconia so special? Across the globe, the name Swarovski is synonymous with the art of precision cutting. The company is also famous for its revolutionary zirconia cut: the Pure Brilliance cut. For the first time in history, Swarovski managed to cut zirconia that was as brilliant as diamonds. By strictly adhering to the exacting standards for grading diamond cut quality from the Gemological Institute of America (GIA), the world's foremost authority on diamonds, Swarovski was able to develop a cut to rival the Tolkowsky diamond—the most brilliant diamond cut in the world. This makes the Pure Brilliance Swarovski Zirconia the most diamond-like Zirconia that is available on the market today. It is exclusively cut by Swarovski in Austria and complies with the country's high social and environmental manufacturing standards.

2.12 Huawei Watch_Is Swarovski Zirconia a synthetic diamond? Swarovski Zirconia is not a synthetic diamond, but it is commonly known as a diamond imitation. The difference between the two lies in their chemical properties. Synthetic diamonds are an exact replication of natural diamonds, except that they are created in a laboratory instead of being mined. Diamond imitations, on the other hand, are materials that visually resemble natural diamonds but do not necessarily share the same chemical characteristics, such as genuine gemstones like topaz or rock crystal, or created stones like Swarovski Zirconia or Swarovski Crystal.

2.13 Huawei Watch_How does Swarovski Zirconia compare to diamonds? Pure Brilliance Swarovski Zirconia is the most diamond-like Zirconia on the market—an excellent diamond imitation for use in jewelry. The two materials share a great number of similarities and are very difficult to distinguish from one another. The very high refractive index and perfect cut of Swarovski Zirconia imitate the brilliance and fire of the purest diamonds. However, diamonds are naturally occurring gemstones, whereas Swarovski Zirconia is made in a laboratory. Diamonds are the hardest minerals that exist with a hardness of 10 on the Mohs scale. Swarovski Zirconia is still very hard, reaching a rating of 8.5. In jewelry, Swarovski Zirconia is used in rings, necklaces, pendants, earrings, and bracelets and is often set in precious metals, just like natural diamonds. Swarovski Zirconia is also used in other industries, including eyewear, consumer electronics, and writing instruments.

2.14 Huawei Watch_Doesn't Swarovski only cut crystals? The Swarovski brand stands for more than crystals. It represents the mastery of light and cutting technology, creative innovation, and above all, tradition. These values also apply to

HUAWEI WATCH FAQs-en_us-V2.8 2 Appearance&Shell&Accessories

the Swarovski Gemstones Business, Swarovski's unit for genuine gemstones and created stones.

2.15 Huawei Watch_How does Swarovski Zirconia compare to Swarovski Crystal? Swarovski Zirconia and Swarovski Crystal are both exquisite materials that have inspired a countless number of jewelry makers to create stunning designs. However, as there are various differences between the two, they are used for different purposes and cater to different needs. Swarovski Zirconia is very hard, heat resistant, and refracts light just like a diamond. These characteristics make it the most popular diamond imitation. It is almost always set in gold or silver and mostly used for bridge jewelry, watches, eyewear, and lifestyle electronics. Swarovski Crystal, on the other hand, is softer and less refractive and therefore different application techniques are used. It is a very popular material for costume jewelry and fashion and adds a glamorous sparkle to any design.

2.16 Huawei Watch_What is topaz? Topaz is a genuine gemstone that is generally found as a naturally clear, white stone. Topaz is a durable gemstone with good resistance to daily wear and tear, and a hardness of 8 on the Mohs scale.

2.17 Huawei Watch_Why should I choose jewelry that has been set with topaz? Natural: Topaz is a genuine gemstone with all the properties of a natural material. In addition, Swarovski's color palette is crafted with the use of Thermo Color Fusion (TCF™), an environmentally friendly process. Beauty: The new Natural Brilliance cut for Swarovski Genuine Topaz has 57 facets, which maximize the brilliance of each gemstone and bring out the best in any jewelry. Brand: With more than 100 years of experience in cutting and polishing stones, Swarovski guarantees quality, reliability, competence, and creativity. The strength of the Swarovski brand can be found within each of our products.

2.18 What makes Swarovski Genuine Topaz with the Natural Brilliance cut so special? Our new Natural Brilliance cut gives Swarovski Genuine Topaz more brilliance and fire than any other standard topaz cuts currently available on the market.

HUAWEI WATCH FAQs-en_us-V2.8 2 Appearance&Shell&Accessories

Another special feature of Swarovski Genuine Topaz is its environmentally-friendly coloring process, Thermo Color Fusion (TCF™), a special process which does not involve radiation treatment. TCF™ enables an array of exciting colors without causing damage to the stone or posing a health threat. TCF™ is a specially patented heat treatment which offers supreme color consistency and contains no radiation. It enables an enhancement and transformation of the White Pure Brilliance Zirconia, providing an array of fashionable colors that offer exciting possibilities for contemporary designs.

2.19 Huawei Watch_Why does topaz need to be treated? What is the environmentally friendly coloring process? Natural topaz is generally found as a clear white stone, and therefore needs to be treated in order to create different colors. The color enhancement of gemstones is a common practice in the industry, and not just for topaz. However, some processes are detrimental to the environment. The Thermo Color Fusion (TCF™) treatment is an innovative and environmentally-friendly surface enhancement process that is patented both in Austria and the United States. Offering a much wider variety of colors than the traditional radiation treatment, TCF™ has proven to be permanent, without affecting the quality of the gemstones.

2.20 Huawei Watch_How can I be sure that the watch I purchased is set with Swarovski Genuine Topaz? The special "Made with SWAROVSKI GEMSTONES" tag identifies products created and crafted by a selected partner of Swarovski and assures you that you are buying an authentic, high-quality product set with Swarovski Genuine Topaz.

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

3 Connection and Paring

3.1 Huawei Watch_Which apps do I need to install on my phone to pair it with my Huawei Watch? 3.2 Huawei Watch_How many phones can my watch connect to? How many watches can a phone connect to? 3.3 Huawei Watch_What is the watch's Bluetooth range? 3.4 Huawei Watch_How do I pair my watch with another phone? 3.5 Huawei Watch_Can I connect my watch to a tablet? 3.6 Huawei Watch_Can I connect my watch to a Wi-Fi network? 3.7 Huawei Watch_How can I connect my watch to a new Wi-Fi network? 3.8 Huawei Watch_Can I use the watch when it is not paired with my phone over Bluetooth? 3.9 Huawei Watch_Why does pairing take so long？ 3.10 Huawei Watch_Which Wi-Fi security methods does the watch support and how safe are they？ 3.11 Huawei Watch_Why do Android phones take so long to reconnect to the watch when Bluetooth disconnects? 3.12 Huawei Watch_Why is it unable to reconnect automaticly to an iPhone when Bluetooth disconnects?

3.13 Huawei Watch_How are Bluetooth and Wi-Fi connections different？ 3.14 Huawei Watch_How do I pair my watch with an iPhone? 3.15 Huawei Watch_How do I pair my watch with an Android phone? 3.16 Huawei Watch_Why can't the phone search for my watch? 3.17 Huawei Watch_The iPhone Android Wear app shows that Bluetooth is disconnected, but the watch shows that it is connected. Why? 3.18 Huawei Watch_After pairing, there are no applications on my watch and the swipe-left menu displays the "No items" message. Why?

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

3.1 Huawei Watch_Which apps do I need to install on my phone to pair it with my Huawei Watch? On an Android smart phone, you need to install the Android Wear app, Google Play Services, Google Search, and Google PlayTM. For the exact requirements, visit g.co/WearCheck on your Android phone or iPhone® to see if it is compatible.

3.2 Huawei Watch_How many phones can my watch connect to? How many watches can a phone connect to? Your watch can only connect to one phone at a time. To connect your watch to a different phone, restore your watch to its factory settings and set up a new connection. A phone can connect to multiple watches at a time. Touch the upper right corner in the Android Wear app, choose Pair with a new watch, and follow the onscreen instructions for pairing.

3.3 Huawei Watch_What is the watch's Bluetooth range? Using Bluetooth 4.1, the Huawei watch can operate at up to 10 meters from your smartphone.

3.4 Huawei Watch_How do I pair my watch with another phone? Your watch can only be paired with one phone. If you wish to pair your watch with another phone, you must restore your watch to factory settings first. Swipe left on the watch's home screen and then select Settings > Factory reset to restore your watch to factory settings. Select Pair with a new watch in the Android Wear app and then follow the onscreen instructions to pair the watch with a new phone.

3.5 Huawei Watch_Can I connect my watch to a tablet? Yes. You can connect your watch to a tablet that runs Android 4.3 or above/iOS 8.2 or above. Open the browser on your tablet, and then visit g.co/WearCheck to check whether your tablet is compatible with your watch.

3.6 Huawei Watch_Can I connect my watch to a Wi-Fi network? Yes.

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

Your watch Wi-Fi function is only designed to be used when the Bluetooth connection is interrupted. Using Wi-Fi drains the battery faster.

When your watch is properly paired with a phone via Bluetooth and the phone is successfully connected to a Wi-Fi network, the Wi-Fi network connection will be synchronized to your watch. When your watch disconnects from the phone, your watch can access the Internet using the same Wi-Fi network.

3.7 Huawei Watch_How can I connect my watch to a new Wi-Fi network? Swipe left on the watch's home screen, go to Settings > Wi-Fi settings, touch Add network > Open on phone, and enter the Wi-Fi password on your phone.

When connecting to a new Wi-Fi network, ensure that your watch remains connected to your phone via Bluetooth.

3.8 Huawei Watch_Can I use the watch when it is not paired with my phone over Bluetooth? After your watch disconnects from your phone, you can still use the watch's alarm, timer, and stopwatch and use it to record exercise data. If you connect your watch to a Wi-Fi network, you will also be able to use phone-dependent features, such as message and call notifications and voice interaction.

3.9 Huawei Watch_Why does pairing take so long？ When pairing, the Android Wear app uses Bluetooth to sync data from watch-compatible apps on your phone to the watch. The sync duration depends on the number of apps on your phone and the quality of the Bluetooth connection. Bluetooth transfers may take some time to complete.

Please do not use your phone while it is syncing as this may interrupt the process.

3.10 Huawei Watch_Which Wi-Fi security methods does the watch support and how safe are they？ The watch supports the following Wi-Fi security methods: 0 - SECURITY_NONE 1 - SECURITY_WEP 2 - SECURITY_PSK

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

The above security methods have all been tested and certified by Google and are safe to use.

3.11 Huawei Watch_Why do Android phones take so long to reconnect to the watch when Bluetooth disconnects?

The icon indicates that the watch has disconnected from your phone. Follow the steps below if the Bluetooth connection fails to be re-established automatically:

 If you are using the watch with a Huawei phone, ensure that the Android Wear app has been added to the protected apps list. Check whether any phone or power management apps are restricting Bluetooth access. If you are using a Huawei phone, add the Android Wear app to the list of protected apps and the Doze whitelist as follows.

Android Add to protected app list Add to Doze whitelist version Android 5.0 Select Phone Manager > Power N/A saving > Protected apps and select the Android Wear app. Android 6.0 Select Phone Manager > Select Settings > Apps > Battery manager > Protected Advanced > Ignore battery apps and select the Android optimizations and add the app to Wear app. the whitelist.

 Your phone will automatically reconnect to your phone when the Android Wear app is open. If the Android Wear app continues to display the Connecting... status message in the

upper left corner, touch in the upper right corner to disconnect and then reconnect to the watch.  Go to Settings > Bluetooth on the phone and check whether the Huawei Watch is displayed in the list of available Bluetooth devices. − If the watch is not listed, unpair the devices and then re-establish the connection. − If the watch is listed, disable and then re-enable Bluetooth.  If you still can't re-establish the Bluetooth connection, restart your watch and phone and then try again.

 Do not unpair your phone and watch from the Bluetooth settings menu on your phone. If you do so, you will have to restore your watch to factory settings to re-pair it with your phone.  After your phone disconnects from the watch, the Android Wear app will attempt to reconnect. The watch can accept reconnect requests, but cannot initiate them. If the watch is disconnected for a prolonged period, the reconnect delay will reach 256s, in which case your phone may take a few minutes to reconnect.  On some phones running Android 6.0 or above, the Android Wear app may be unable to re-establish the Bluetooth connection automatically when the screen is locked and you will need to reconnect manually. Huawei will release a fix for this issue in upcoming version updates.

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

3.12 Huawei Watch_Why is it unable to reconnect automaticly to an iPhone when Bluetooth disconnects? If a Bluetooth connection with an iPhone is interrupted, the watch can reconnect automatically, or you can establish a connection manually.

 Automatic reconnect: The watch will attempt to reconnect to the iPhone at incremental intervals to save power: 30s, 1 min, 2 min, 4 min, 8 min, 16 min, 32 min, 32 min, 32 min…  Manual reconnect: The watch will display a notification card when Bluetooth disconnects. Touch the card to reconnect manually. If your watch does not reconnect for a long time, it could be due to the following reasons:

 The Android Wear app is not running on your iPhone. Your watch can only connect to the iPhone when the Android Wear app is running.  Bluetooth has been disconnected for too long and the reconnect interval is now every 32 min. In this case, touch the notification card to reconnect manually.  If it appeared after first paired, please restore your watch to its factory settings and repairing: Press and hold the watch crown (side button) for 3 seconds, swipe on the screen, and select Settings > Unpair with phone.

3.13 Huawei Watch_How are Bluetooth and Wi-Fi connections different？

 The watch prioritizes Bluetooth connections and only connects over Wi-Fi if Bluetooth disconnects.  Bluetooth connections use less power than Wi-Fi connections.  When the watch is connected over Wi-Fi, notifications may be delayed in order to save power.  When the watch is connected over Wi-Fi, your phone must also have a working Internet connection. If your phone is not connected to the Internet, you will not be able to use the watch's voice command, voice search, contacts or message notification features, even if the watch is connected via Wi-Fi.

3.14 Huawei Watch_How do I pair my watch with an iPhone? Before pairing, download the Android Wear app from the App Store. Use this app to set up a connection between your watch and an iPhone.

 Do not use Bluetooth in the phone settings to pair the phone with your watch.

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

 Before pairing, keep your watch on the pairing screen where the watch Bluetooth name is displayed (the time is not displayed). If your watch already has the watch face screen displayed, restore your watch to its factory settings before pairing: Press and hold the watch crown (side button) for 3 seconds, swipe on the screen, and select Settings > Factory reset.

Before pairing 1. Attach your watch to the charging cradle and connect it to a reliable power supply to start pairing. Make sure the phone is connected to a mobile or Wi-Fi network. Press and hold the watch crown (side button) to power on your watch. Follow the onscreen instructions and swipe left to select a language.

2. Install the Android Wear app on the phone and enable Bluetooth. Go to the App Store on the phone, and then download and install the Android Wear app. After installation, perform the following steps.

Pairing with your watch 1. Open the Android Wear app and follow the onscreen instructions.

2. The phone automatically lists the Bluetooth devices found. a. Swipe on the watch screen until the screen with a Bluetooth device name displays. Touch your watch name. b. Enter the pairing code on the phone and touch Pair. After your phone has successfully paired with the watch, Paired is displayed on both the phone and watch screens.

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

3. Log in to your Google account. After pairing, follow the onscreen instructions to log in to your Google account. Once logged in, follow the onscreen instructions to complete the related account settings.

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

4. After you pair the phone with your watch, Connected is displayed in the upper left corner of the Android Wear app. When your watch has the watch face displayed, pairing and synchronization are complete. Now you can start using your watch.

 An iPhone can only pair with one watch at a time.  Your watch may automatically install an update and restart once it has successfully paired with the phone.  If the phone keeps failing to pair with your watch, check whether the phone is already connected to multiple Bluetooth devices. If so, try canceling one of these connections or turning off Bluetooth and then turning it back on again.

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

3.15 Huawei Watch_How do I pair my watch with an Android phone? Before pairing, download the Android Wear app from the Google Play Store or App Store. Use this app to set up a connection between your watch and an Android phone.

2. Install the Android Wear app on the phone and enable Bluetooth. Go to the Google Play Store on the phone, and then download and install the Android Wear app. After installation, perform the following steps.

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

Pairing with your watch 1. Open the Android Wear app. The phone automatically lists the Bluetooth devices found. Swipe on the watch screen until the screen with a Bluetooth device name displays. Touch your watch name.

If the phone does not display your watch name, touch the refresh icon on the pairing screen and try again. If the phone keeps failing to display the name of your watch, press and hold the watch crown for 3 seconds, swipe on the screen, and choose Settings > Factory reset to restore your watch to its factory settings, and then try pairing again.

2. Touch your watch name and the Bluetooth pairing request dialog box appears. Make sure the pairing key displayed on the phone screen is consistent with that displayed on your watch.

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

3. If the pairing keys are consistent, touch Pair to start the pairing and synchronization. After the phone has successfully paired with your watch, the phone displays the message that says You're all done! See your watch to learn how to start using it. Pairing and synchronization may take some time. Please wait patiently until Paired is displayed on the phone screen.

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

Touch . If the phone displays a Google Play service update notification, you can choose to perform or skip the update. 4. After you pair the phone with your watch, Connected is displayed in the upper left corner of the Android Wear app. When your watch has the watch face displayed, pairing and synchronization are complete. Now you can start using your watch.

 Your watch may automatically install an update and restart once it has successfully paired with the phone.  If the phone keeps failing to pair with your watch, check whether the phone is already connected to multiple Bluetooth devices. If so, try canceling one of these connections or turning off Bluetooth and then turning it back on again.  To pair the phone with another watch, touch HUAWEI WATCH in the upper left corner of the Android Wear app and choose Pair with a new watch.

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

If this is the first time that you pair the phone with your watch, remember to enable phone notifications in the Android Wear app after pairing. a. Touch ENABLE NOTIFICATIONS in the lower right corner on the phone screen, select Android Wear, and enable the notification permissions. b. In the Enable Android Wear dialog box, touch OK, and the phone will then be able to send notifications to your watch.

3.16 Huawei Watch_Why can't the phone search for my watch? Before pairing your watch with a phone, download the Android Wear app from the Google Play Store or App Store, and you will be able to use this app to set up a connection between your watch and the phone.

 Do not use Bluetooth in the phone settings to pair the phone with your watch.  Before pairing, keep your watch on the pairing screen where the watch Bluetooth name is displayed (the time is not displayed). If your watch already has the watch face screen displayed, restore your watch to its factory settings before pairing: Press and hold the watch crown (side button) for 3 seconds, swipe on the screen, and select Settings > Factory reset. If the phone cannot find your watch using Bluetooth, perform the following steps: 1. Power on your watch and make sure it is connected to the charging cradle and a reliable power supply. Swipe left on your watch screen until you see the name of your watch.

HUAWEI WATCH FAQs-en_us-V2.8 3 Connection and Paring

2. If the phone does not display the name of your watch when pairing, touch the refresh icon on the pairing screen and try again. 3. If the phone keeps failing to display the name of your watch, press and hold the watch crown for 3 seconds, swipe on the screen, and choose Settings > Factory reset to restore your watch to its factory settings, and then try pairing again. 4. Check whether the phone is already connected to multiple Bluetooth devices. If so, try canceling one of these connections or turning off Bluetooth and then turning it back on again. 5. After your watch has successfully paired with the phone, your watch will not be searched for again in Bluetooth. To pair again, restore your watch to its factory settings. If the problem persists, please report your phone model and version number. We will provide a new solution as soon as possible.

3.17 Huawei Watch_The iPhone Android Wear app shows that Bluetooth is disconnected, but the watch shows that it is connected. Why? If the Android Wear app on your iPhone closes unexpectedly, it will report that it is no longer connected to the watch. This can occur when: 1. You force close the app by pressing the home button twice and then swiping up on the Android Wear app. 2. You change the language setting on your iPhone. Solutions:

 Do not force close the Android Wear app using the procedure outlined above.  If you experience this problem, disable Bluetooth on your iPhone, wait until your watch disconnects, re-enable Bluetooth on the iPhone, and then wait for it to reconnect automatically.

3.18 Huawei Watch_After pairing, there are no applications on my watch and the swipe-left menu displays the "No items" message. Why? Please be patient. Applications should appear once they have been loaded by the watch. If the applications still don't appear, this could be due to a sync error. Press and hold the watch crown for 3 seconds, and then select Settings > Unpair with phone. This will restore your watch to factory settings. You will then need to re-pair your watch with your phone.

HUAWEI WATCH FAQs-en_us-V2.8 4 System Requirements and Support

4 System Requirements and Support

4.1 Huawei Watch_Which phone operating systems are compatible with the watch? 4.2 Huawei Watch_Which features are supported when the watch is paired with an iOS/Android device?

4.1 Huawei Watch_Which phone operating systems are compatible with the watch? Android 4.3 or later/iOS 8.2 or later. If you are using an Android phone, visit the following link in your phone's browser to see if your phone is compatible: g.co/WearCheck.

Features supported by Android and iOS may vary slightly. See the table below for compatible devices.

Brand Phone Model Huawei Huawei Mate 8 Huawei Mate S Huawei Mate 7 (Jazz) Huawei Mate2 Huawei P8 Huawei P8 MAX Huawei P8 lite Huawei P7 Huawei G7 plus Huawei X2 Huawei X1 Huawei Mai Mang C199 SCL-L02 KII-L22

HUAWEI WATCH FAQs-en_us-V2.8 4 System Requirements and Support

Brand Phone Model Honor Honor 7 Honor 7i Honor 6 Plus Honor 6 Honor 5X Honor 4X Honor 4C Honor T1-701W Honor T1-A21W Google Nexus 9 (tablet) Nexus 6P Nexus 6 Nexus 5 Sony Sony Xperia Z3 Sony Xperia Z2 Sony Xperia SO-04G Sony Xperia SO-01F Sony 402SO Samsung Samsung Galaxy Note 5 Samsung Galaxy Note 4 Samsung Galaxy Note 3 Samsung Galaxy S6 Samsung Galaxy S6 edge+ (64) Samsung Galaxy S6 Edge Samsung Galaxy S5 Samsung Galaxy S4 Samsung Galaxy SC-04G Samsung Galaxy SC-02G Samsung Galaxy J LG LG G3 LG G4 HTC ONE M9+ Motorola Motorola X Fujitsu Fujitsu Arrows F-04G Fujitsu Arrows F-05F Sharp Sharp AQUOS SH-01G Sharp 305SH

HUAWEI WATCH FAQs-en_us-V2.8 4 System Requirements and Support

Brand Phone Model vivo vivo X5 Max+ vivo X5 pro D ASUS ASUS Zenfone Z00ED Xiaomi MI NOTE LTE Apple iPhone 6 plus iPhone 5s iPhone 6 iPhone 5c iPhone 5 iPad 4 A1458 iPad Mini A1432 iPad Mini2 A1489 iPad Mini A1599 iPad Air2 A1567

4.2 Huawei Watch_Which features are supported when the watch is paired with an iOS/Android device?

Feature iOS Android

Bluetooth calls  Calls can be answered and  Calls can be answered and declined using the watch. declined using the watch.  Once a call has been You can also return a missed connected, the call must be call. made using your phone.  Calls can be made directly on  The iPhone does not the watch. supportthe callback feature. Contacts Not supported Supported Musicplayback Not supported Supported Google Now Supported. You can use the Supported. You can use the voice input and voice search voice input and voice search features. features. Google apps Supported apps: Translate, Supported apps: Translate, Weather, and GoogleAgenda Weather, and GoogleAgenda Pre-installed apps Timer, Agenda (Apple calendar Timer, Agenda, Alarm, Daily on watch eventcards), Alarm, Daily tracking,Fitness tracking, Fit, tracking, Fitness tracking, Fit, Flashlight, Heart rate, and Flashlight, Heart rate,and Stopwatch

HUAWEI WATCH FAQs-en_us-V2.8 4 System Requirements and Support

Feature iOS Android Stopwatch

Push notifications  Supports push  Supports push notificationsfor WeChat, notificationsfor WeChat, messages, incomingcalls, messages, incomingcalls, missed calls, iPhone missed calls, Calendar, calendar, Gmail, and more. Gmail, and more.  Replies cannot be sent using  Message replies (for the watch. example, for WeChat) can be sent directly from the watch. Google Maps Not supported Supported Wi-Fi Not supported Supported Bluetooth headset Not supported Supported Third-party apps Not supported Supported

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

5 SIM Card&SMS&Calls&Contacts

5.1 Huawei Watch_Does the watch display the caller name for incoming calls? 5.2 Huawei Watch_Why doesn't the watch display the caller's name when I receive an incoming call? 5.3 Huawei Watch_Can I use my watch to make calls? How do I use my watch to make calls? 5.4 Huawei Watch_Why aren't all of my phone contacts displayed in my watch's contacts list? 5.5 Huawei Watch_How do I answer a call with my watch? 5.6 Huawei Watch_How do I reject a call with my watch? 5.7 Huawei Watch_Why doesn't my phone ring or vibrate for an incoming call after I have paired it with my watch? 5.8 Huawei Watch_How do I configure my watch to receive notifications from my phone? 5.9 Huawei Watch_Can I use my watch to reply to phone messages (such as SMS messages, emails, and Facebook/Twitter messages)? 5.10 Huawei Watch_How can I block notifications from a particular app? How can I unblock notifications after they have been disabled? 5.11 Huawei Watch_I can receive notifications and messages on my watch but cannot reply. Why？ 5.12 Huawei Watch_How do I enable or disable Bluetooth calling on my watch? 5.13 Huawei Watch_What can I do if I am unable to make calls on my watch? 5.14 Huawei Watch_Can I take calls on my watch when the phone paired with my watch is connected to a Bluetooth headset or speaker? 5.15 Huawei Watch_How do I make three-way calls on my watch? 5.16 Huawei Watch_Can I connect my watch to a Bluetooth headset? Can I divert calls from my watch to the headset? 5.17 Huawei Watch_Can I use my Bluetooth car kit to take calls when my watch is connected to an Android phone? 5.18 Huawei Watch_How do I switch between the phone and watch when in a call?

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

5.19 Huawei Watch_Can I make calls on my watch when it is paired with an iPhone? 5.20 Huawei Watch_Can I play music in speaker mode on my watch when it is paired with an iPhone? 5.21 Huawei Watch_How do I use the Phone application? 5.22 Huawei Watch_How do I view phone contacts on my watch? 5.23 Huawei Watch_Which contacts are synced to the Phone application? 5.24 Huawei Watch_Can I use my watch to add, modify, or delete contacts? 5.25 Huawei Watch_What can I do if I receive the "phone audio unavailable" message when I make a call on my watch? 5.26 Huawei Watch_Why is there a long delay for receiving incoming calls? 5.27 Huawei Watch_Why do I still receive incoming call notifications on my watch when the Android Wear app shows it has disconnected? 5.28 Huawei Watch_My watch shows that a call has ended, but it is still active on my phone. Can I transfer call audio to my watch again? 5.29 Huawei Watch_Why does my watch display the call screen after I end the call on my phone? 5.30 Huawei Watch_When I reject a call with a text message on my watch, why can't I find the message in the sent folder on my phone? 5.31 Huawei Watch_Can I activate call forwarding when I receive an incoming call on my watch? 5.32 Huawei Watch_How do I use my watch to send a text message? 5.33 Huawei Watch_Why do people not receive text messages sent from my watch? 5.34 Huawei Watch_Can I view multimedia messages on my watch? 5.35 Huawei Watch_Can I play voice messages sent using third-party applications such as WhatsApp, Google Hangouts, or Facebook on my watch? 5.36 Huawei Watch_When I send a WeChat voice message using my watch, why can't the recipient hear it clearly on their iPhone? 5.37 Huawei Watch_Why do I still receive incoming call notifications on my watch after enabling Do not disturb mode? 5.38 Huawei Watch_Bluetooth disconnected during a call on my watch. How can I fix this issue? 5.39 Huawei Watch_What can I do if I am in a call on my watch and there is a display error? 5.40 Huawei Watch_Why does my watch have no sound when I make or answer a call? Why are calls still made on my phone? 5.41 Huawei Watch_Why does my phone have no sound when I make or answer a call? Why are call sounds played on my watch instead of my phone? 5.42 Huawei Watch_How do I block WeChat messages on my watch? 5.43 Huawei Watch_Why does my watch automatically reject Facebook calls?

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

5.44 Huawei Watch_When I answer a call using my watch, why does my phone show that the call has not been answered and begin to play music? 5.45 Huawei Watch_Why does my watch continue to vibrate after I answer an incoming call on my phone? 5.46 Huawei Watch_How do I use my watch to make a call?

5.1 Huawei Watch_Does the watch display the caller name for incoming calls? Yes. It also displays the caller's photo if available.

5.2 Huawei Watch_Why doesn't the watch display the caller's name when I receive an incoming call?

 The caller's name is only displayed when you receive a call from a contact that is synced with your watch. When you receive a call from another number, the caller's number is displayed and the caller will not be saved to your watch's contacts list.  If the Bluetooth connection between the watch and your phone is interrupted, the watch will display the icon. The caller's name and photo will not be displayed on the watch when you receive an incoming call.  If the Android Wear app is not granted permission to access your contacts, the caller's name and photo will not be displayed on the watch when you receive an incoming call.

5.3 Huawei Watch_Can I use my watch to make calls? How do I use my watch to make calls? Yes. To use your watch to make calls, update it to the latest version. Swipe left on the home screen. If the Phone application appears, this means that your watch version supports making calls. The call function can be used in the following scenarios: 1. When you receive a call on your phone, you can answer or reject it on your watch. After answering the call, you can start talking using your watch. 2. Open the Phone application on your watch to initiate a call (by selecting a contact and calling this contact on the dialer). After the call is answered, you can start talking using your watch.

If the call function is disabled, you will be prompted to enable it when you open the Phone application. 3. You can also end a call on your watch.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

5.4 Huawei Watch_Why aren't all of my phone contacts displayed in my watch's contacts list? Only contacts that you have recently called will be synced to your watch. Numbers that have not been saved as contacts will not be synced to your watch.

5.5 Huawei Watch_How do I answer a call with my watch? On the incoming call screen, drag the green slider from left to right to answer the call. You can use the watch or the phone it is paired with to talk and listen.

5.6 Huawei Watch_How do I reject a call with my watch? On the incoming call screen, drag the red slider from right to left to reject the call.

5.7 Huawei Watch_Why doesn't my phone ring or vibrate for an incoming call after I have paired it with my watch? Check the Notification settings in the drop-down menu on your watch. If Notification is set to None, your watch will set your phone to Do not disturb mode. Change the setting to All to disable Do not disturb mode on your phone.

5.8 Huawei Watch_How do I configure my watch to receive notifications from my phone? Your phone notifications are sent to your watch by default.

5.9 Huawei Watch_Can I use my watch to reply to phone messages (such as SMS messages, emails, and Facebook/Twitter messages)? No. You cannot use your watch to enter text. Depending on the app you are using, there are different ways you can reply to messages. Some apps support voice recognition and will convert your voice message into text, or you can also use a predefined message or emoticons to reply to your phone's messages.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

5.10 Huawei Watch_How can I block notifications from a particular app? How can I unblock notifications after they have been disabled? To block notifications from an app: Method 1: Go to the settings screen in the Android Wear app and then add apps that you want to block to the Block app notifications list. Method 2: Swipe right on a push notification and then touch Block app to block notifications for that app. To unblock notifications: Go to the settings screen in the Android Wear app and then delete the apps that you want to unblock from the Block app notifications list.

5.11 Huawei Watch_I can receive notifications and messages on my watch but cannot reply. Why？ The reply feature must be supported by your phone's apps. If apps do not support this feature, you will not be able to send a reply using your watch. This is not an issue with your watch or the Android Wear app.

5.12 Huawei Watch_How do I enable or disable Bluetooth calling on my watch? Enabling Bluetooth calling: After you update your watch to the latest version, Bluetooth calling will be disabled by default. Touch the Phone application. On first launch, the Enable Bluetooth phone audio to use this app? message is displayed. Enable this feature to start using Bluetooth calling. You can also touch Settings > Bluetooth and set Play phone audio on watch to ON to enable Bluetooth calling. Disabling Bluetooth calling: Touch Settings > Bluetooth and set Play phone audio on watch to OFF.

5.13 Huawei Watch_What can I do if I am unable to make calls on my watch? If you use iPhone, you cannot make calls on your watch currently. If your phone is Android OS, please follow the steps below to troubleshoot: 1. Check whether the Phone application is available on your watch.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

If not, update your watch version. 2. Enable the Bluetooth call function on your watch. Go to Settings > Bluetooth and set Play phone audio on watch to ON.

3. Make sure the Bluetooth audio connection is set up between your watch and phone. Go to Settings > Bluetooth, touch the name of the paired watch, and check whether Phone audio is enabled. (This is not related to the connection status of the Android Wear app.)

If you are using a Nexus phone running Android 5.1, update it to Android 6.0. 4. If your phone is connected to multiple devices that support the call function, make sure Phone audio for your watch is enabled on your phone. 5. Ensure that the calling function on your phone is working without any fees owing. 6. If you have performed the above steps and the problem persists, try restarting your watch.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

5.14 Huawei Watch_Can I take calls on my watch when the phone paired with my watch is connected to a Bluetooth headset or speaker? Yes, but you will need to manually configure your phone to stream phone audio to your watch. On your phone, touch Settings > Bluetooth. Select your watch from the list of paired devices, and then turn on the Phone audio switch. There is currently no mobile phone which supports multiple Bluetooth audio connections.

5.15 Huawei Watch_How do I make three-way calls on my watch? Your watch comes with built-in support for three-way calling. Your watch comes with built-in support for three-way calling. Once you have answered a call on your phone, you can use your watch to talk and listen. If you are currently in a call using the watch:

When you receive a second incoming call, you can choose from the following options.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

Action Explanation Screenshot Answer a second Your watch will notify you of call a second incoming call, but you can only answer or reject the call on your phone. Touching the blue button does not answer or reject the second incoming call. Switch between After using your phone to calls answer a second call, your watch will display two call screens. You can swipe left or right to switch between them.

Touch the red button on the second call screen to switch back to the first call and place the second call on hold (just like the green button on the first call screen).

End the first call Touch the red button on the / first call screen to end the first call. Your watch will automatically switch to the second call screen. End the second The second call will not be call ended if you touch the red button on your watch. You can only end the second call with your phone.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

5.16 Huawei Watch_Can I connect my watch to a Bluetooth headset? Can I divert calls from my watch to the headset? You can connect your watch to a Bluetooth headset, but this feature can only be used to play music. If the Bluetooth headset disconnects from your watch, you can reconnect it by going to Settings > Bluetooth > Devices on your watch. When in a call, your watch functions as your phone's Bluetooth headset. Therefore, you cannot divert the call to another Bluetooth headset.

5.17 Huawei Watch_Can I use my Bluetooth car kit to take calls when my watch is connected to an Android phone? Mobile phones cannot stream phone audio to multiple Bluetooth devices. Therefore, you cannot listen to a call using a car kit and watch at the same time. If your phone is connected to your watch and the phone audio feature is enabled, the car kit will not be able to connect automatically. It is recommended that you choose and configure your preferred hands-free Bluetooth device before you start driving.

5.18 Huawei Watch_How do I switch between the phone and watch when in a call?

 If you dial a number or answer a call using your watch, the call screen will be displayed on the watch.  If you dial a number or answer a call using your phone, the call screen will be displayed on the phone. During a call, you can change the device used to talk and listen using the following methods: From the phone's calling screen, select Bluetooth to use your watch to talk and listen. To talk and listen using your phone, select Handset earpiece or Speaker.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

 If you have not enabled Bluetooth calling on your watch, call functions (call screen, call audio) will only be available on your phone. This applies even if you use your watch to dial a number, or touch a notification card on your watch to call back a missed caller.  Call logs on the watch and phone will show calls made on either device.

5.19 Huawei Watch_Can I make calls on my watch when it is paired with an iPhone? This function is not currently supported.

5.20 Huawei Watch_Can I play music in speaker mode on my watch when it is paired with an iPhone? This function is not currently supported.

5.21 Huawei Watch_How do I use the Phone application? Once your watch supports the calling function, the Phone application will appear in the application list.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

Open the Phone application. If your watch has been updated to the latest version, the Bluetooth call function will be disabled by default. In this case, the Enable Bluetooth phone audio to use this app? notification box will be displayed on your watch. Touch the tick and start using the Bluetooth call function.

After you open the Phone application, you will see the contacts, call log, and dialer screens in sequence. You can now start using this application.

5.22 Huawei Watch_How do I view phone contacts on my watch?

 From the home screen, swipe left twice to open the contacts screen and view your Favorites (starred and frequent contacts). There may be a difference between different phone models.

If no contacts are displayed, check whether your phone has any contacts listed under Favorites. If not, add frequent contacts to your Favorites (star contacts or call them), and then restart your phone and open Favorites on your watch again.  Open the Phone application and go to the Contacts screen. This should display your Favorites, as well as all other contacts.  If there are no contacts on your watch, set the Android Wear app to be trusted in the permission management of your phone, enable the permission to access contacts for the Android Wear app, restart the Android Wear app, and wait for a while. Then, contacts will be automatically synced to your watch.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

5.23 Huawei Watch_Which contacts are synced to the Phone application? All phone contacts are synced to the Phone application on your watch. Contacts are divided into two groups: Favorites, separated by a gray line; and all phone contacts, sorted alphabetically.

Chinese entries are not currently sorted in any particular order.

5.24 Huawei Watch_Can I use my watch to add, modify, or delete contacts? No, this feature is not supported. Watch contacts are synced from your phone. If you add, modify, or delete contacts on your phone, any changes will be synced to your watch. If changes on your phone are not reflected on your watch, try restarting your phone. This should force your contacts to sync.

5.25 Huawei Watch_What can I do if I receive the "phone audio unavailable" message when I make a call on my watch? Check whether the Bluetooth call function on your watch is enabled. (Go to Settings > Bluetooth and check whether Play phone audio on watch is set to ON.)

 If the Bluetooth call function is enabled, check whether Phone audio is enabled for the paired watch. On your phone, go to Settings > Bluetooth, touch the paired watch name, and enable Phone audio. If Phone audio has already been enabled, disable it and then enable it again. Wait for about 1 minute, and you will be able to make calls on your watch.  Enable the Bluetooth call function if it is not already enabled. Wait for about 1 minute, and you will be able to make calls on your watch.

For some scenarios and phone models, you may need to wait for about 3 minutes.

5.26 Huawei Watch_Why is there a long delay for receiving incoming calls? Within 3 minutes after the Bluetooth call function reconnects (for example, when the Bluetooth call function is disconnected for a long time and then reconnects or after your watch restarts), the first push incoming call will be delayed.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

Incoming calls after 3 minutes and incoming calls for the second time within 3 minutes will resume to normal. Huawei will continue to provide further optimizations for this issue.

5.27 Huawei Watch_Why do I still receive incoming call notifications on my watch when the Android Wear app shows it has disconnected? Check whether you are streaming phone audio to your watch over Bluetooth. If so, your watch will continue to display incoming call notifications. Your watch uses separate connections to connect to the Android Wear app and stream phone audio. The watch does not need to be connected to the Android Wear app to receive incoming calls. We recommend that you keep your watch connected to the Android Wear app to ensure full functionality.

5.28 Huawei Watch_My watch shows that a call has ended, but it is still active on my phone. Can I transfer call audio to my watch again? If the Bluetooth phone audio connection is interrupted during a call, your watch will show that the call has ended, although you can continue taking the call on your phone. Even after Bluetooth reconnects, your watch will not be able to display the active call. You can however use your watch to make new calls after the active call has ended.

5.29 Huawei Watch_Why does my watch display the call screen after I end the call on my phone? When you use a voice command on your watch to make a call, the call screen may occasionally fail to close even after you end the call on your phone. If this occurs, swipe the watch screen to the left to close the call screen manually. Huawei is actively working on this problem and will release a fix in a future update.

5.30 Huawei Watch_When I reject a call with a text message on my watch, why can't I find the message in the sent folder on my phone? This is related to the phone.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

Due to software limitations, on Huawei phones running Android 5.0 or later, it is not possible to store text messages sent through third-party apps. The same issue affects text messages that are sent using voice recognition.

5.31 Huawei Watch_Can I activate call forwarding when I receive an incoming call on my watch? This feature is not supported.

5.32 Huawei Watch_How do I use my watch to send a text message?

 From the home screen, swipe left twice to open the Contacts screen. Select a contact, and then touch Send a text to send a message.  On the home screen, say "Ok Google". The letter g should appear. You can then use the "Send a text to XXX" voice command to send a text message to a contact.

5.33 Huawei Watch_Why do people not receive text messages sent from my watch? You must enable text messaging permissions in the Android Wear app to send a message from your watch or reject a call with a text message. To enable text messaging permissions on a Huawei phone: Touch Settings > Permission manager > Rights > Send SMS > Android Wear, and then select Allow. Alternatively: Touch Settings > Permission manager > Applications > Android Wear, and then enable Trust this application. This will give the Android Wear app full permissions. It is recommended that you use these settings to enjoy full watch functionality.

5.34 Huawei Watch_Can I view multimedia messages on my watch? When you receive a multimedia message, your watch will display all of the information shown in the notification bar on your phone, including the sender's name and any text. To open images or audio embedded in a multimedia message, you must open it on your phone.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

5.35 Huawei Watch_Can I play voice messages sent using third-party applications such as WhatsApp, Google Hangouts, or Facebook on my watch? This feature is not yet fully supported and the playback of voice messages may be intermittent for some third-party applications. To prevent the playback of voice messages, go to Settings > Bluetooth on your phone. Select your watch from the paired devices and turn off the Phone audio switch. Huawei will release a fix for this issue in upcoming version updates.

5.36 Huawei Watch_When I send a WeChat voice message using my watch, why can't the recipient hear it clearly on their iPhone? This issue is related to the way that voice message files are cached by WeChat in the iPhone version. We have reported this issue to the WeChat developers.

5.37 Huawei Watch_Why do I still receive incoming call notifications on my watch after enabling Do not disturb mode?

 If Bluetooth calling is disabled: After enabling Do not disturb mode, incoming call notifications will not be displayed on the watch.  If Bluetooth calling is enabled: After enabling Do not disturb mode, the watch can answer incoming calls, but it will not ring or vibrate.

5.38 Huawei Watch_Bluetooth disconnected during a call on my watch. How can I fix this issue? If the call is disconnected due to a Bluetooth issue, try the following to resume the call:

 Disable the Bluetooth call function on your watch, and then enable it again. (Go to Settings > Bluetooth and set Play phone audio on watch to ON.)  Restart your watch and wait for it to pair with your phone. If the problem persists, you can report your detailed usage scenarios to us. Huawei will continue to provide further optimizations for this issue. For further solutions, please continue to update your watch to the latest version.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

5.39 Huawei Watch_What can I do if I am in a call on my watch and there is a display error?

 If your watch shows that you are in a call, end the call to restore the screen.  For other display issues, swipe right to delete invalid notification cards, so that the screen can be restored  If the screen still has display issues, disable the Bluetooth call function on your watch, and then enable it again. (Go to Settings > Bluetooth and set Play phone audio on watch to ON.)  Restart your watch. If the problem persists, report your detailed usage scenarios to us. Huawei will continue to provide further optimizations for this issue. For further solutions, please continue to update your watch to the latest version.

5.40 Huawei Watch_Why does my watch have no sound when I make or answer a call? Why are calls still made on my phone? If your watch does not have sound, check whether the call has been automatically switched to your phone. If you wish to make calls on your watch, go to the call screen of your phone, touch the speaker button to switch the audio channel and select Bluetooth. Calls will then be switched to your watch.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

Please report your phone brand, model, and version number to us. Huawei will continue to provide further optimizations for this issue. For further solutions, please continue to update your watch to the latest version.

5.41 Huawei Watch_Why does my phone have no sound when I make or answer a call? Why are call sounds played on my watch instead of my phone? This is because an exception has occurred when switching the phone audio. If you wish to make calls on your phone, go to the call screen of your phone, touch the Bluetooth button to switch the audio channel to Handset earpiece or Speaker. Calls will then be switched to your phone.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

5.42 Huawei Watch_How do I block WeChat messages on my watch?

 To block all WeChat messages on your watch, you can add WeChat to the Block app notifications list in the Android Wear app. However, please note the following: − If block settings are not synced immediately after adding WeChat to the block list, there is a small chance that your watch may continue to display WeChat notification cards. − If you open WeChat on your watch after adding WeChat to the block list, WeChat will be automatically removed from the block list and you will continue to receive messages.  If you only want to block messages from one contact, you can use the built-in mute feature inside WeChat: On a conversation screen, touch the person icon in the upper right corner, and then enable the Mute Notifications feature.

Enabling Other Feature Alerts in Settings > Notifications of WeChat will not block WeChat message notifications.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

5.43 Huawei Watch_Why does my watch automatically reject Facebook calls? Facebook has not yet added call support for the Huawei Watch. This feature requires collaboration between Facebook and Huawei. Huawei is actively working to resolve this issue. A fix may be released in a newer version of the Facebook application.

5.44 Huawei Watch_When I answer a call using my watch, why does my phone show that the call has not been answered and begin to play music? This is due to a bug in Google Play Services on phones running Android 5.0 or lower. Please update your system software to the latest version (Android 5.0 or newer) to resolve this issue.

5.45 Huawei Watch_Why does my watch continue to vibrate after I answer an incoming call on my phone? This is due to a delay in the Phone application. Your watch may continue to vibrate for a few seconds after you answer a call on your phone. To address this issue, end the call on your watch to stop the vibration. Huawei will release a fix for this issue in upcoming version updates.

5.46 Huawei Watch_How do I use my watch to make a call? Once your watch supports the calling function, the Phone application will appear in the application list. 1. Enable the Bluetooth call function. Open the Phone application. If your watch has been updated to the latest version, the Bluetooth call function is disabled by default. In this case, the Enable Bluetooth phone audio to use this app? notification box is displayed on your watch. Touch the tick and start using the Bluetooth call function.

You also can go to Settings > Bluetooth and set Play phone audio on watch to ON.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

2. Set up a Bluetooth audio connection between your watch and phone. Make sure the Bluetooth audio connection is set up between your watch and phone. Go to Settings > Bluetooth, touch the name of the paired watch, and check whether Phone audio is enabled.

3. Use the Phone application to make a call. Method 1: After you open the Phone application, you will see the contacts. Swipe left to open the call log, and dialer screen in sequence. You can now start using this application.

Method 2: On the home screen, swipe left twice to enter the Contacts screen where favorite and common contacts are displayed (this may vary slightly between different phone models). You can call a contact from this screen.

HUAWEI WATCH FAQs-en_us-V2.8 5 SIM Card&SMS&Calls&Contacts

Adjusting the call volume When you are on a call, swipe up from the bottom of the call screen and select Volume from Call options to adjust the call volume. Switching calls During a call, you can change the device used to talk and listen using the following method: From the phone's calling screen, select Bluetooth to use your watch to talk and listen. To talk and listen using your phone, select Handset earpiece or Speaker. If you need to disable the Bluetooth calling function, touch Settings > Bluetooth and set Play phone audio on watch to OFF.

 When your watch is paired with an iPhone, calls cannot be made on your watch.  If you cannot use the call function on your watch, for example, when you get the "phone audio unavailable" message after trying to make a call from your watch, perform the preceding steps to check whether the Bluetooth call function is enabled on your watch and whether the audio option for your watch is enabled on your phone. If they are both enabled, disable Phone audio and then enable it again. Wait for about 1 minute, and you will be able to make calls on your watch as normal. If the problem persists, restart your watch and try again.  When your watch is paired with an Android phone and the Bluetooth call function is enabled on your watch,Bluetooth car kits and other Bluetooth devices will not be able to automatically connect to the phone. It is recommended that you pair the phone with other Bluetooth devices before pairing it with your watch.  If the Bluetooth connection between the watch and your phone is interrupted, or the Android Wear app is not granted permission to access your contacts, the caller's name and photo will not be displayed on the watch when you receive an incoming call.

HUAWEI WATCH FAQs-en_us-V2.8 6 Sports and Health Monitoring

6 Sports and Health Monitoring

6.1 Huawei Watch_How does the watch measure exercise data? 6.2 Huawei Watch_What factors affect the accuracy of the step count? 6.3 Huawei Watch_Why does my watch sometimes detect the wrong activity state (running)? Why is the step count on my watch sometimes different from the actual number of steps? 6.4 Huawei Watch_Why is the exercise data displayed in the Daily tracking app different from the Google fit app? 6.5 Huawei Watch_Can the watch monitor my heart rate？ 6.6 Huawei Watch_How does the Huawei Watch measure my heart rate? 6.7 Huawei Watch_What can affect the heart rate monitor's accuracy? 6.8 Huawei Watch_How do I set exercise goals and view my exercise data? 6.9 Huawei Watch_How can I start an exercise session and view data for an exercise session? 6.10 Huawei Watch_Why doesn't my watch count my steps? 6.11 Huawei Watch_Why is the Google Fit step count on my watch different to my phone?

6.1 Huawei Watch_How does the watch measure exercise data? The watch contains an advanced accelerometer and gyroscope and features cutting-edge technology that allows it to track a range of different activity states (including walking, running, climbing, and standing up).

HUAWEI WATCH FAQs-en_us-V2.8 6 Sports and Health Monitoring

6.2 Huawei Watch_What factors affect the accuracy of the step count? The Huawei Watch features a state-of-the-art 6-axis motion sensor to ensure an accurate step count. However, you may notice the following step count discrepancies in some circumstances: 1. Step count is too low. Compared to other products, the Huawei Watch is less susceptible to generating invalid data when you are at your desk, moving your arms, eating, or brushing your teeth. Other products may therefore display an artificially high step count. 2. Step count is too high. Even when you aren’t exercising, you may still move your arms or body from time to time. If this done with a regular rhythm over a long period of time, your watch’s motion sensor may erroneously detect this as walking activity and increase the step count. 3. Steps are not recorded. The watch will not record step data when you only walk a few steps, which may result in very small discrepancies. This is an issue that affects all step counters. You may notice a discrepancy between your watch step count and phone step count: 1. Both your watch and phone may occasionally generate invalid step data. However, as your watch and phone are not subjected to exactly the same movements, invalid data generated by your watch may not be recorded on your phone (and vice versa). Discrepancies will also vary between users depending on individual movements. 2. Both your watch and phone record step data using the built-in A+G sensor that measure the back-and-forth motion in your hips. However, as phones are normally placed in a pocket or bag, and watches are worn on your wrist, the thresholds for detecting movement are slightly different. Tests have shown that the Huawei Watch provides accurate step data for a variety of different activities, such as walking, running, jogging, and climbing stairs.

If a user reports regular data inaccuracies, please send usage information, benchmark details, phone model, app version, and watch version to a senior engineer.

6.3 Huawei Watch_Why does my watch sometimes detect the wrong activity state (running)? Why is the step count on my watch sometimes different from the actual number of steps? The watch's counting algorithm is designed to record approximate data over longer periods of exercise. Please exercise for longer before viewing data. Switching activities after a short period of time may also affect the accuracy of step counts.

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6.4 Huawei Watch_Why is the exercise data displayed in the Daily tracking app different from the Google fit app? The Daily tracking app features a precise algorithm. The algorithm uses the watch's sensors to provide accurate exercise data and is designed specifically for the Huawei Watch. The Google Fit app is designed to work with many different devices using a different tracking algorithm.

6.5 Huawei Watch_Can the watch monitor my heart rate？ The watch is able to monitor your resting heart rate.

On the watch's home screen, swipe left and select Heart rate . Touch to start measuring your heart rate. While measuring your heart rate, ensure that the watch is level and that the heart rate sensor is in contact with your wrist. You might need to press down on the watch slightly to ensure a good contact. To achieve a reliable reading, make sure that you keep your wrist level.

Please remain static when measuring your heart rate. Heart rate readings should not be used for medical purposes.

6.6 Huawei Watch_How does the Huawei Watch measure my heart rate? The Huawei Watch comes with a cutting-edge heart rate monitor that calculates your heart rate by monitoring your pulse.

The heart rate monitor should not be used for medical purposes.

6.7 Huawei Watch_What can affect the heart rate monitor's accuracy? If the watch fails to detect your heart rate or displays variant readings over a short period of time, follow the steps below:

 Ensure that you have removed the transparent protective film on the back of the watch.  Ensure that the back of the watch is clean and dry and that there are no objects between the back of the watch and your wrist.  Check that you are wearing the watch properly. The watch should sit comfortably on your wrist. Do not wear the watch too tight or too loose.  Keep your wrist still and avoid shaking it when measuring your heart rate.

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 If the watch still doesn't detect your heart rate after numerous tries, restart your watch and try again. If the watch still doesn't detect your heart rate, contact your local Huawei service center for support.

6.8 Huawei Watch_How do I set exercise goals and view my exercise data? To set exercise goals:

Swipe left on the home screen and select Daily tracking . When using this feature for the first time, swipe left on the screen and enter your height and weight. Set your exercise goal under Daily goal. To view exercise data:

Swipe left on the home screen and select Daily tracking . Swipe left on the screen to view your walking, running, and hiking data, such as steps completed, calories burned, and exercise time.

 Enter your height and weight to ensure that the watch can accurately calculate the number of calories you burn while exercising.  After you have entered these parameters, the watch will automatically record your exercise data when you are wearing it.

6.9 Huawei Watch_How can I start an exercise session and view data for an exercise session?

1. Swipe left on the home screen, select Fitness tracking and then touch Start > Time or Start > Calories. 2. Swipe up/down on the screen to set your goal, and then touch Start to begin your exercise session.

 Touch to pause your session.

 Touch to view your exercise data.

6.10 Huawei Watch_Why doesn't my watch count my steps? Please follow the steps below to troubleshoot:

 Verify that the Fitness Tracking or Google Fit app is counting your steps.  Restart your watch, and then verify if the step counter is working.

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 If the step counter still doesn't work after restarting your watch, perform a factory reset and re-pair the watch with your phone.

6.11 Huawei Watch_Why is the Google Fit step count on my watch different to my phone? Your phone calculates your step count using data from Google servers. This data comes from a variety of sources, including your watch and phone. The watch calculates your step count using a built-in accelerometer. As your phone and watch are not subject to exactly the same movements, there may be a slight discrepancy in the step count.

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7 Photo&Multi-Media

7.1 Huawei Watch_Can I play music on my watch? How? 7.2 Huawei Watch_Can I use my watch to take a photo on my phone? 7.3 Huawei Watch_Does my watch support the voice interaction feature? How do I use voice interaction on my watch? 7.4 Huawei Watch_Can I record audio with my watch? How do I use this feature? 7.5 Huawei Watch_Why is Google Play Music unable to synchronize music? 7.6 Huawei Watch_How do I set the ringtone for incoming calls on my watch? 7.7 Huawei Watch_How do I adjust the volume on the watch? 7.8 Huawei Watch_Why is there no sound when I play music or the alarm goes off? 7.9 Huawei Watch_After I record sound on my watch using Audio Recorder, why is the playback quality on my phone so poor? 7.10 Huawei Watch_Why does my watch not respond when I say "Ok Google"?

7.1 Huawei Watch_Can I play music on my watch? How? Yes, this feature is supported. Using your phone to play music: You can use your watch to control music playback if it is connected to your phone. This includes changing songs and adjusting playback volume. Listening to offline music: Your watch has a built-in speaker, which makes it easy to listen to music when you are walking, running, or exercising and cannot carry your phone on your person. You can play music over Bluetooth using the following methods: 1. Download and install the Google Play Music app onto an Android phone or tablet. 2. Buy a song in the Google Play store and wait for it to be downloaded to your phone. 3. Sync the music to your watch.

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Method 1: Open Play Music on your phone and select Download to Android Wear from the settings menu. Touch Manage Wear downloads to sync music to your watch. Method 2: Open Play Music on your watch and follow the diagrams below to sync music across. After syncing music, you watch will display the Offline music is ready notification card.

4. Touch the Play Music app on your watch and select Play on Wear to start playing music.

7.2 Huawei Watch_Can I use my watch to take a photo on my phone? Yes, but you must install a third-party app that supports this feature.

7.3 Huawei Watch_Does my watch support the voice interaction feature? How do I use voice interaction on my watch? Yes. You can use either of the methods below to interact with your watch via voice commands:

 Say "OK Google" when the home screen is displayed. A "g" will be displayed against a white screen. You can now issue voice commands to interact with your watch.  When Speak now is displayed on the Ok Google screen, you can issue voice commands to interact with your watch.

Examples of voice commands: Search for nearby restaurants, Call Tom, Remind me of important meetings, Navigate home.

7.4 Huawei Watch_Can I record audio with my watch? How do I use this feature? Yes. You can use your watch to record audio. When your watch is paired with your phone, download and install a recording app from Google PlayTM (such as Audio recorder). Once you have installed the app on your phone, it will be synced to your watch. Swipe left on the watch's home screen and touch the recording

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app to start recording. After you have finished recording, you can listen to the recording on your phone (currently you cannot play back recordings on your watch).

7.5 Huawei Watch_Why is Google Play Music unable to synchronize music? Perform the following steps:

 Check that you are using the latest version of Google Play Music.  Check that the battery level of your watch is more than 75%. The synchronization process is power-intensive. It is recommended that you connect your watch to the charger.  When you are using Google Play Music, if you receive the "Couldn't play track" notification, it is recommended that you keep your watch charging and synchronize music again until your watch shows that the synchronization is complete.

7.6 Huawei Watch_How do I set the ringtone for incoming calls on my watch? Select Settings > Sound, and then touch Watch ringtone to set the ringtone on your watch. You can select Vibrate only, or you can choose a ringtone from the list. You cannot set a song that is stored on your watch as a ringtone.

7.7 Huawei Watch_How do I adjust the volume on the watch? Adjusting the call volume On the call screen, swipe up from the bottom of the screen and select Volume in Call options. Setting the ringtone volume Touch Settings > Sound and then touch Ring volume. Drag the slider to adjust the incoming call volume.

When Do not disturb mode is enabled on your watch, you cannot set the incoming call volume. Setting the alarm volume Touch Settings > Sound and then touch Alarm volume. Drag the slider to adjust the alarm volume. Setting the media volume Touch Settings > Sound and then touch Media volume. Drag the slider to adjust the media volume for music, games, and other applications.

HUAWEI WATCH FAQs-en_us-V2.8 7 Photo&Multi-Media

7.8 Huawei Watch_Why is there no sound when I play music or the alarm goes off?

 Please check the volume settings in Settings > Sound.  Swipe down on the watch face, and then swipe left once to open the Sound screen. If the

speaker icon is crossed out with a diagonal line , this means that mute is enabled. Your watch will not play any sound until mute has been disabled.

7.9 Huawei Watch_After I record sound on my watch using Audio Recorder, why is the playback quality on my phone so poor? This is due to an issue with Audio Recorder, a third-party app, which prevents the proper playback of recordings. We have reported the problem to the developers. In the meantime, we recommend that you use another similar app.

7.10 Huawei Watch_Why does my watch not respond when I say "Ok Google"? If your phone doesn't respond to your voice command, follow the steps below: 1. Ensure that your watch is connected to your phone via Bluetooth. 2. Ensure that your watch is not downloading large amounts of data, such as an OTA update package. 3. Check that you can send voice messages to your contacts using WeChat/WhatsApp/Facebook messenger. 4. Try saying "Ok Google" again when the screen is on. 5. Change your phone's Internet connection to Wi-Fi or mobile data and then try again. If the watch still doesn't respond to your voice command, report the issue to a senior engineer along with the device specifications (such as the phone model, version number, and watch model).

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8 Software

8.1 Huawei Watch_How can I quickly change the system language? 8.2 Huawei Watch_What languages does the watch support? 8.3 Huawei Watch_What is the best way to configure the language settings on my phone and watch? 8.4 Huawei Watch_How do I set the date and time on my watch? 8.5 Huawei Watch_Can I use my watch to locate my phone? 8.6 Huawei Watch_Can I unlock my phone with my watch? 8.7 Huawei Watch_How do I configure the screen lock feature? 8.8 Huawei Watch_How do I use Agenda?

8.9 Huawei Watch_How do I use Together？ 8.10 Huawei Watch_How do I use Wrist Gestures? 8.11 Huawei Watch_How do I view the version number for the Android Wear app and update to the latest version? 8.12 Huawei Watch_Which third-party apps does the watch support and where can I download them？

8.13 Huawei Watch_How do I install and uninstall watch apps？ 8.14 Huawei Watch_Does the watch support NFC or mobile payments? 8.15 Huawei Watch_Has Huawei approached payment apps like Alipay? Are any partnerships planned? 8.16 Huawei Watch_Why are there some notifications that can't be deleted? 8.17 Huawei Watch_How do I view, modify, and delete alarms set on my watch? 8.18 Huawei Watch_How do I view my watch SN? 8.19 Huawei Watch_Why can't I read whole emails on my watch? 8.20 Huawei Watch_Why can't I receive push messages on my watch when it is paired with an Android phone?

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8.21 Huawei Watch_What can I do if my watch receives notifications then doesn't notify me? 8.22 Huawei Watch_Why are iPhone notifications not displayed on my watch? 8.23 Huawei Watch_Why can't I delete some emails? 8.24 Huawei Watch_How do I manage application permissions on my watch? 8.25 Huawei Watch_How do I use the Reminder application? 8.26 Huawei Watch_How do I use the Weather application? 8.27 Huawei Watch_How do I use the Accessibility feature in Settings? 8.28 Huawei Watch_Why is the Android Wear app on my phone unable to load resources or display content? 8.29 Huawei Watch_Will alarms stop ringing automatically? 8.30 Huawei Watch_What should I do if an alarm malfunctions? 8.31 Huawei Watch_Why does WeChat crash on my watch while logging in? 8.32 Huawei Watch_Does the watch have a compass? 8.33 Huawei Watch_Why doesn't the weather app retrieve weather data? 8.34 Huawei Watch_ Why can't I make payments using WeChat? 8.35 Huawei Watch_How do I make payments using WeChat?

8.1 Huawei Watch_How can I quickly change the system language? To change the language on your watch, simply change the system language on the phone that is paired with your watch. Your watch will then automatically change the language.

This feature only works when you select a language supported by the Huawei Watch.

8.2 Huawei Watch_What languages does the watch support? The watch currently supports the following languages: English (US and UK), French (France and Canada), Italian, German, Spanish (Spain and Latin America), Korean, Japanese, Portuguese (Brazil and Portugal), Russian, Mandarin (Taiwan), Cantonese (Hong Kong), Indonesian, Polish, Dutch (Netherlands), and Thai. To change the watch language, change the language settings on the phone that is paired with your watch and then complete a sync.

Currently, Google voice recognition only has limited support for Traditional Chinese (Taiwan). Huawei will continue improving support in newer versions.

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If you are unable to use the translation application after switching to Traditional Chinese, restart your watch.

8.3 Huawei Watch_What is the best way to configure the language settings on my phone and watch? On your phone, select a language that is supported by the Huawei Watch. When you select a language on your phone that is not supported by the Huawei Watch, use English for the watch's voice interaction and SMS voice reply feature.

If the languages selected on your phone and watch are different, the voice interaction/SMS voice reply features may not work properly.

8.4 Huawei Watch_How do I set the date and time on my watch? The watch will automatically sync the date and time from your phone. If there is a Date & time menu in Settings, you can set the time manually, without needing to sync from your phone. You can set the date, time, time zone, and time format (12 or 24 hour) in Settings > Date & time. Manual date and time settings may interfere with notifications on your watch. It is best to sync date and time settings from your phone, as these will be more accurate.

8.5 Huawei Watch_Can I use my watch to locate my phone? Yes. If your watch is paired with your phone over Bluetooth, swipe left on the watch's home screen and touch Find my phone. Your phone will ring, allowing you to locate it quickly.

8.6 Huawei Watch_Can I unlock my phone with my watch? No. Your watch cannot be used to unlock your phone. Your watch can initiate a Bluetooth connection with a Bluetooth headset, but it cannot initiate a Bluetooth connection with your phone.

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8.7 Huawei Watch_How do I configure the screen lock feature? Swipe left on the watch's home screen, select Settings, and then set Screen lock to ON. Enter your unlock pattern to complete the screen lock settings.

 Touch Lock screen now to lock your watch's screen.  Your watch will vibrate when you receive a notification. If the screen is locked, you must unlock it first using your unlock pattern before you can view the notification.

8.8 Huawei Watch_How do I use Agenda? In your phone's calendar app, create an event and set the event time. Your watch will send you a reminder at the specified time.

8.9 Huawei Watch_How do I use Together？ 1. On the home screen, touch and hold the watch face to open the menu. Select Together as the default watch face. 2. On the home screen, swipe left and select Together, and then touch the arrow. 3. Choose from the following methods to pair with a nearby watch. Once paired, you can share phone photos, predefined messages, or emoticons with friends. − Touch Look for nearby watches to pair with a nearby watch. − Touch Send an invite from phone to send an invite to a watch paired with your phone.

 Please ensure that your watch and phone are connected and that your phone is logged into a Google account.  Ensure that the two watches are within Bluetooth range.  The Together face is only compatible with phones running Android version 5.0 or later.

8.10 Huawei Watch_How do I use Wrist Gestures?

 On the home screen, swipe left and select Settings > Gestures, and then set Wrist Gestures to ON. If your watch has multiple notifications, you can tilt your wrist to cycle through them.  You can select Launch tutorial to learn how to use Wrist Gestures to control your watch.  Touch More tips to open the Google website on your phone and learn more about Wrist Gestures.

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8.11 Huawei Watch_How do I view the version number for the Android Wear app and update to the latest version?

To view the app version number: Launch the Android Wear app, touch in the upper right corner, and select About. To update to the latest version: The Android Wear app will automatically check for version updates and send you an update notification on the app's home screen. You can also update through update notifications sent by Google PlayTM.

8.12 Huawei Watch_Which third-party apps does the watch support and where can I download them？ Your watch runs Android Wear and supports many popular apps, including Facebook, Twitter, and WeChat. Apart from pre-installed apps, you can also download your favorite apps from Google PlayTM. Simply open Android Wear and touch Get APPS.

8.13 Huawei Watch_How do I install and uninstall watch apps？ Open the Android Wear app and touch Get APPS. This will open Google PlayTM, from where you can download and install apps. If the app has been adapted for Android Wear, its icon should be displayed when you swipe left on the home screen. Uninstalling apps: You must use your phone to uninstall apps from the watch. This will be automatically synced to your watch.

You cannot uninstall apps using the watch interface.

8.14 Huawei Watch_Does the watch support NFC or mobile payments? No, the watch does not currently support NFC or mobile payments.

8.15 Huawei Watch_Has Huawei approached payment apps like Alipay? Are any partnerships planned? We are dedicated to providing a premium user experience. If there are plans to add a payment app in the future, we will make a commercial announcement.

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8.16 Huawei Watch_Why are there some notifications that can't be deleted? Normally, you can swipe right on a notification to delete it. If you are unable to delete a notification, please confirm the type. For example, timer card, the notification can't be deleted when the timer is working.

8.17 Huawei Watch_How do I view, modify, and delete alarms set on my watch? When your watch is successfully paired with your phone, you can say Ok Google to your watch and start interacting with it using voice command. Manually select or say Show Alarms to your watch to view, modify, and delete alarms.

Setting the alarm interval For example, to set the alarm interval to Every day: 1. Touch One time to enter the screen where you can select an alarm interval. One time is selected by default.

2. Touch One time to deselect it.

3. Swipe right on the screen, and the time interval is changed to Every day.

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If the new alarm time is the same as the existing alarm time, the existing alarm will be updated. For example, you may have an existing alarm for 9:00 from Monday to Friday. You then set a new alarm for 9:00 from Saturday to Sunday. The existing alarm will be updated to 9:00 from Saturday to Sunday, with only one alarm in total.

8.18 Huawei Watch_How do I view my watch SN? Method 1: Touch the crown and go to Settings > About > Serial number to view the SN. Method 2: View the SN at the bottom on the back of your watch.

Method 3: View the SN on the bar code label at the bottom of the giftbox.

8.19 Huawei Watch_Why can't I read whole emails on my watch? The way that emails are displayed on your watch depends on the email application used on the phone. The content of the email notification on your watch is consistent with that on the status bar on the phone. If a whole email is displayed in the status bar on the phone, the whole email will also be displayed on your watch. If part of an email is displayed on the status bar of the phone, the part of the email will also be displayed on your watch.

8.20 Huawei Watch_Why can't I receive push messages on my watch when it is paired with an Android phone? Check the following:

HUAWEI WATCH FAQs-en_us-V2.8 8 Software

1. Your watch is paired with a phone over Bluetooth. When your watch is disconnected from the phone, your watch will not receive any notifications for incoming calls or SMS messages. 2. The Android Wear app is running properly on the phone.  Ensure that the Android Wear app is protected in the background, so that the app can stay running even when the phone screen is turned off. If the Android Wear app is closed, you will not receive notifications on your watch.  If the phone has a third-party phone manager app installed, make sure the Android Wear app is protected in the background. 3. Notification permissions for related applications are enabled on the phone. Such applications are not blocked in the Android Wear app.  Go to the phone settings and check whether the notification permissions for related applications are disabled.

 Start the Android Wear app on the phone, touch to enter the app settings screen, and touch Block app notifications to check whether related applications are blocked. 4. Different applications have different notification settings. For example, WeChat only pushes notifications to your watch when the phone screen is turned off. 5. The time is verified before a notification card is pushed to your watch. If the time on your phone is later than your watch time, notifications will not be pushed to your watch. To avoid this issue, it is recommended that you synchronize the time between your phone and watch. 6. If the Android Wear app displays the "Notification synchronization stopped" message, make sure the Android Wear app is set as a protected app in the background, and then restart your phone.

8.21 Huawei Watch_What can I do if my watch receives notifications then doesn't notify me? Check the following:

 When you use your watch for the first time, and do not delete the startup wizard notification after pairing your watch with a phone, new notifications will be pushed to your watch but your watch will not vibrate. To read new notifications, delete the startup wizard notification.  When your watch is charging, it will not vibrate for new notifications.  If the phone is set to silent mode, your watch will not vibrate for new notifications.  Different applications have different notification settings with different notification methods on your watch.  When Do not disturb mode is enabled on your watch, it will not notify you of new notifications. To enable Do not disturb mode on your watch: Swipe down from the top of the home screen to open the shortcuts menu. If you are using Android 5.0, check the notification settings in the shortcuts menu.

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Do not disturb Notification method type All All notifications are displayed. Priority Alarm notifications are displayed. Notifications for events, SMS messages, and incoming calls can be set. No other types of notifications are displayed. None No notifications are displayed.

If the phone is running Android 5.0 or later, settings on your watch also take effect on the phone. When you are pairing your phone with a phone running a system version earlier than Android 5.0, turn on or off in the shortcuts menu to set notifications.

Do not disturb Notification method type Off All notifications are displayed. On No notifications are displayed.

If the phone is running a system version earlier than Android 5.0, the phone settings will not be affected even when your watch is in silent mode.

8.22 Huawei Watch_Why are iPhone notifications not displayed on my watch? If iPhone notifications are not displayed on your watch, this is usually due to a Bluetooth connection issue. This can occur when:

 Bluetooth is turned off on your iPhone and the watch is disconnected. In this case, enable Bluetooth on your iPhone and reconnect to your watch.  The Android Wear app closes unexpectedly on your iPhone. This can occur when: − You force close the app by pressing the home button twice and then swiping up on the Android Wear app. − You change the language setting on your iPhone. If this problem occurs, disable Bluetooth on your iPhone, wait until your watch disconnects, re-enable Bluetooth on the iPhone, and then wait for it to reconnect automatically. If you can receive notifications for some apps on your watch but not for others, open Android Wear and touch to open the settings menu. Check that the app in question is not listed on the Block app notifications screen.

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8.23 Huawei Watch_Why can't I delete some emails? The delete email function is part of the email application and does not apply to your watch. Generally, Gmail emails can be deleted. This is because Gmail supports this function on your watch. Some email applications, however, do not support this function on your watch.

8.24 Huawei Watch_How do I manage application permissions on my watch? Your watch now supports application-specific permissions. Touch Settings > Permissions to enable or disable permissions for individual apps.

Disabling permissions is not recommended as it may cause some features to become unavailable.

 The first time you touch to test your heart rate, you will need to grant the application permission to use the heart rate monitor. This setting will be remembered the next time you open the application.  Some third-party applications may not support permissions fully. This can cause them to crash when you disable certain permissions. To prevent this from occurring, touch Settings > Permissions, locate the affected application, and then enable any permissions that are required.

8.25 Huawei Watch_How do I use the Reminder application?

 The Reminder application lets you use your watch to create reminders. When a reminder is due, your watch will vibrate and display a reminder card.  If you are using a Nexus phone, or another phone with the default Android Calendar application installed, reminders created within the Calendar application will also be synced to your watch.

8.26 Huawei Watch_How do I use the Weather application?

Touch the Weather application to view local weather conditions.

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8.27 Huawei Watch_How do I use the Accessibility feature in Settings? The following are supported under Accessibility.

 Under Text-to-speech output, you can set the language and speech rate. The Audio Feedback feature also uses these settings.  After enabling Audio Feedback, your watch will read the time and provide audio feedback on the actions you perform.  After enabling Power button ends call, you can use the side button to end a call or stop calling a number. The button cannot however be used to reject an incoming call.

8.28 Huawei Watch_Why is the Android Wear app on my phone unable to load resources or display content? Exception

In order for the Android Wear app to run properly, the Google Play Store, Google Play services, and the Google App must be running properly. If the Android Wear app does not run properly, make sure the Google Play Store, Google Play services, and the Google App are installed on your phone. Then, set these three applications to automatically launch when your phone is powered on and associate the launch permissions. Perform the following steps on a Huawei phone:

HUAWEI WATCH FAQs-en_us-V2.8 8 Software

1. To set auto-launch and associate the launch permissions: Go to Settings > Permission manager > Applications > Google App and select Trust this application and App auto-launch. 2. To set the Google App as a protected app: Go to Settings > Advance settings > Battery manager > Protected apps and select Google App.

8.29 Huawei Watch_Will alarms stop ringing automatically? Alarms should stop ringing after 10 minutes. If an alarm does not stop ringing, you may need to disable it manually.

8.30 Huawei Watch_What should I do if an alarm malfunctions? The following problems can occur if an alarm has been working for a long time:

 After closing the alarm screen, the alarm continues to ring.  When the alarm goes off, no alarm screen is displayed, so the alarm cannot be turned off.  The Alarm application crashes when an alarm is turned off or triggered. Please restart your watch if you experience any of the above problems.

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Huawei is actively working to resolve the above issues.

8.31 Huawei Watch_Why does WeChat crash on my watch while logging in? If Audio Feedback is set to ON on your watch (Settings > Accessibility > Audio Feedback), then WeChat will crash on your watch during login. This is due to a bug in the WeChat app which has been reported to the developers.

8.32 Huawei Watch_Does the watch have a compass? The watch does not have a compass feature. Third-party compass apps are not supported.

8.33 Huawei Watch_Why doesn't the weather app retrieve weather data? If could not retrieve weather is displayed when you open the weather app, follow the steps below:

 Check that your phone is connected to the Internet and that it is paired with your watch using the Android Wear app.  Check that GPS is enabled on your phone.  Go to your phone settings and check that location access is enabled for the Android Wear app. If the weather app still doesn't retrieve weather data, report the issue to a senior technician and include the phone model, watch version number, and region.

Unlike the weather app, weather information accessed using "Ok Google" is obtained from Google servers.

8.34 Huawei Watch_ Why can't I make payments using WeChat? You can use the watch to make payments in WeChat for WeChat versions 6.3.15 or later. Troubleshooting

 Unable to get payment code. Enter payment password on phone and try again. is displayed on your watch when you open WeChat and touch Pay: Open WeChat on your phone. Go to Me > Wallet > Quick Pay and enter your payment password. The payment screen will be displayed with a QR code and bar code. Open WeChat on your watch and touch Quick Pay. You should now be able to use your watch to make payments.

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 Pattern password unsupported on Wear. Pay on phone. is displayed on your watch when you open WeChat and touch Pay:

On your phone, open WeChat and go to Me > Wallet. Touch the icon in the upper right corner, select Password Management and then disable Pattern Password.

8.35 Huawei Watch_How do I make payments using WeChat? Touch Pay. Show the QR code or bar code displayed on your watch to the retailer to make a payment. For security reasons, youwill be required to enter your payment password for transactions over 1000 RMB. QR codes and bar codes are only valid for a limited period and can only be used once. A new QR code/bar code is generated each time you make a payment. Only one phone can be paired with your watch to make payments. When you pair the watch with another phone, you will need to re-enter the payment password. If the payment system detects any suspicious transactions, you will be required to enter your payment password.

HUAWEI WATCH FAQs-en_us-V2.8 9 Power On (Off)

9 Power On (Off)

9.1 Huawei Watch_How do I power my watch on/off? 9.2 Huawei Watch_Why can't I power my watch off? 9.3 Huawei Watch_Why does the watch crash on the startup screen when I power it on?

9.1 Huawei Watch_How do I power my watch on/off? Power on: Press and hold the power button until the screen turns on. Power off: Swipe left on the home screen and select Settings > Power off.

9.2 Huawei Watch_Why can't I power my watch off? If the touchscreen is unresponsive, an app crashes, or your watch didn't charge properly, press and hold the power button for 10 seconds to force your watch to restart.

9.3 Huawei Watch_Why does the watch crash on the startup screen when I power it on? The watch system may become abnormal due to some third-party apps. Press and hold the side button for 10 seconds to force the watch to restart. If the issue persists, contact a local Huawei service center and update the watch to the latest version.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

10 Screen Display

10.1 Huawei Watch_Which watch faces are available? 10.2 Huawei Watch_What is the function of the green rim on the Green sporty watch face? 10.3 Huawei Watch_How do I change the watch face? 10.4 Huawei Watch_How can I download more watch faces? 10.5 Huawei Watch_How do I set Dual Digit to display the time for two cities? 10.6 Huawei Watch_How can I turn on the screen using gestures? 10.7 Huawei Watch_How do I adjust the screen brightness? 10.8 Huawei Watch_Can I configure the lift wrist to wake/tilt wrist to wake function from the Wrist Gestures settings? 10.9 Huawei Watch_What is Theater mode? 10.10 Huawei Watch_How do I enable/disable Theater mode? 10.11 Huawei Watch_Why does the watch screen dim or turn off too quickly？ 10.12 Huawei Watch_What is demonstration mode?

10.13 Huawei Watch_How can I enable or disable demonstration mode on my watch？ 10.14 Huawei Watch_Why is the watch face off-center when in ambient mode? Why does it return to normal when the screen wakes up？ 10.15 Huawei Watch_Why the watch screen is flickering when it is in ambient mode? 10.16 Huawei Watch_When connected to my iPhone, why does my watch not wake up and display message notifications in ambient mode? 10.17 Huawei Watch_Can I turn off the screen by lowering my wrist? 10.18 Huawei Watch_What can I do if there are dark spots, bright spots, or impurities on the screen of my watch? 10.19 Huawei Watch_Why is the display so dim?

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

10.1 Huawei Watch_Which watch faces are available? See the table below for information on the layout of each watch face.

Screenshot Name Layout Remarks Coordinates Hours: Indicated by the red hour hand. Minutes: Indicated by the position of thered dot on the 12 gray circles. Each circle represents 5 minutes; the dotmoves outwards as the time progresses. Orbit Hours: Indicated by the position of theorange circle. Minutes: Indicated by the white dotinside the orange circle. Seconds: Indicated by the orange markeron the edge of the watch face. Increment The time is shown in digital format(hours and minutes). The background changes color at differenttimes of the day: Orange: 05:00:00–08:59:59 Light blue: 09:00:00–16:59:59

Orange: 17:00:00–20:59:59 Dark blue: 21:00:00–04:59:59 The number above the time indicatesunread notifications. Aviator This watch face features an analog clock with hour, minute, and second hands. The background changes according to thetime. From 06:00 to 18:00, the watch displays a white background with a blackhour hand. From 18:00 to 06:00, a black background is displayed with a whitehour hand. The number on the right of the displayindicates the date.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

Screenshot Name Layout Remarks Digitalog Hours: Indicated by the yellow number inthe center of the display. Minutes: Indicated by the yellow marker. Seconds: Indicated by the white marker. Doshboard Hours: Indicated by the white marker andnumber. Minutes: Indicated by the blue marker andnumber. Seconds: Indicated by the yellow tickerthat moves around the edge of the watch face. Planetary Hours: Indicated by the innermost ticker. Minutes: Indicated by the middle ticker. Seconds: Indicated by the outermostticker. Hours and minutes are also indicated bythe white and blue numbers. The white number indicates hours andthe blue number indicates minutes. In this example, the time is 10:10. Polar Hours: Indicated by the innermost light blue ticker. Minutes: Indicated by the outermost light blue ticker. The background changes color according to the time of day.

Reveal This watch face features an analog clock with hour and minute hands. Seconds are indicated bythe white marker at the bottom of the watch face. The background changes color according to the time of day.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

Screenshot Name Layout Remarks Rings The time is displayed in digital format (hours and minutes) in the center of the watch face. The time is also indicated by the twocircular tickers. The inner ticker indicates hours and the outer tickerindicates minutes. Photos The time is shown in digital format (hours and minutes). The background photo changes automatically when you turn the screen on. You can add up to 50 photos.

Two cities The analog clock can be configured todisplay the time in a city of your choice (London time is used in thisexample). The digital clock displays the local time. World clock The time is indicated by the white hourhand and orange minute hand. FRI indicates the day of the week(Friday). The number indicates the date (6th). The city name is displayed on the right of To configure the the watch face (LON). world clock, Localtime touch thesettings The local time is shown in icon, select a city digital format(hours and from the list, and minutes). then touch the city toconfirm. FRI indicates the day of the The city's time week(Friday). The number will be displayed indicates the date (6th). on the analog clock. Dual Brown The world clock is displayedat To configure the the top of the watch face (the world clock, world clock is set toLondon in touch thesettings this example). The local time is icon, select a city shown on the larger clock at from the list, and thebottom of the display. then touch the city toconfirm.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

Screenshot Name Layout Remarks Classic This watch face features an analog clock with hour, minute, and second hands. The arc in the upper left cornerindicates the battery status. The dial in the upper right cornershows the current moon The current moon phase. phase is shown for thenorthern The bottom dial shows the and southern month, date,and day of the hemispheres. week. NOTE The N/S markers and moonphase numbers are not displayed on all watch faces that feature a moon phase dial. Dark Suit This watch face features an The current moon analog clock with hour phase is shown andminute hands. for thenorthern The shortest hand indicatesthe and southern day of the week (Friday in this hemispheres. example). The left-hand dial showsthe current moon phase. The small arc to the right of the moonphase dial displays the battery status. The date is shown on the rightof the watch face. Dual Blue This watch face features two To configure the analog clockswith hour and world clock, minute hands. touch thesettings The larger clock shows thelocal icon, select a city time. The smaller dial displays from the list, and the world clock. then touch the city toconfirm. Dual Digit This watch face features two digital clocks. The local timeis displayed on the bottom clock; the other clock displays the world time. World clock

In this example, the world time is set toLondon (LON).

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

Screenshot Name Layout Remarks The day of the week is also displayed (Monday). The number 6 indicates the date (6th). Localclock FRI indicates the day of the week(Friday). To configure the The number 6 indicates the date world clock, (6th). touch thesettings icon, select a city The background color changes from the list, and at 06:00 and18:00. then touch the From 18:00 to 06:00, the city toconfirm. background isblack. From 06:00 to 18:00, the background is white. Elegant This watch face features an analog clock with hour, minute, and second hands. The day of the week is displayed on theleft of the watch face. The date is displayed on theright of the watchface. Explorer This watch face features a digital clock that displays the time in hours, minutes,and seconds. The middle dial displays your step count(14398).

The left dial shows the number The atmospheric ofcalories burned (kcal). pressure is The right dial shows the battery displayed atthe status. top of the watch The day of the week and date face (1000 hPa in areshown beneath the time this example). (Friday 6 March in this Set your target example). step count in Daily tracking. Your target caloriecount is calculated automatically after you enter your personal informationand target step count. The target step count is set to

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

Screenshot Name Layout Remarks 10000 by default. Sleek This watch face features an Fitness analog clock with hour and minute hands. The yellow ticker moves around the edgeof the watch face to indicate seconds. Your step count is displayed at the topof the watch face (14398). The date is shown on the right of thedisplay (6 March in this example). Your calorie count is displayed at thebottom of the watch face (480 kcal). The left-hand dialdisplays the battery status. Modern This watch face features an analog clock with hour, minute, and second hands. The battery status is shown on the right-handdial. The day of the week and date are shown atthe bottom of the display. Soft Edge This watch face features an analog clock with hour, minute, and second hands. The second hand is located in theright-hand dial. The date is shown on the left of thedisplay (6 March). The bottom dial shows the day ofthe week. Modern This watch face features an Bronze analog clock with hour and minute hands. The battery icon shows the currentbattery status. The left-hand dial shows the day of theweek (Monday). The right-hand dial shows the date.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

Screenshot Name Layout Remarks Chic This watch face features an analog clock with hour, minute, and second hands. The day of the week is shown at the top of thewatch face.

The date is shown at the bottom of the watch face. The number 6 indicates the date (6th). Pure This watch face features an analog clock with hour, minute, and second hands. The number at the bottom indicates thedate (6th). The number 6 indicates the date (6th). Dandy This watch face features an analog clock with hour, minute, and second hands. The number at the bottom indicates the date (6th).

Moon Phase This watch face features an analog clock with hour, minute, and second hands. The top dial displays thecurrent moon phase. Theleft-hand dial displays your step count (14398). The bottom dial displays the day of theweek. The right-hand dial displays the battery status. Roman This watch face features an analog clock with hour, minute, and second hands. Romannumerals are used for the hour markers. The number 6 indicates the date (6th). FRI indicates the day of the week (Friday).

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

Screenshot Name Layout Remarks Gentle This watch face features an analog clock with hour, minute, and second hands. The battery status is shown in theleft-hand dial.

The day of the week and date are shown atthe bottom of the display. The number 6 indicates the date (6th). Bronze This watch face features an analog clock with hour, minute, and second hands. The battery status is shown in theright-hand dial. The date is shown at the bottom.

Sleek This watch face features an analog clock with hour, minute, and second hands. The second hand is located in the topdial. The right-hand dial shows the batterystatus. The bottom dial shows the day of theweek. Green This watch face features an Sporty analog clock with hour, minute, and second hands. The left-hand dial displays your step count (14398). Your calorie count is displayed at thebottom of the watch face (480 kcal). The right-hand dial displays the batterystatus. Mariner This watch face features an analog clock with hour, minute, and second hands. Thedate is shown on the right of the watch face.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

Screenshot Name Layout Remarks Number This watch face features an Hands analog clock with hour, minute, and second hands. The hour and minute hands also displaythe time in digitalformat. The date and day of the week

are displayed at the bottom of the watch face. The number 6 indicates the date (6th). FRI indicates the day of the week(Friday). Simple This watch face features an Moon Phase analog clock with hour, minute, and second hands. The current moon phase is displayed inthe center of the watch face.

Orange The time is shown in analog and Stripes digitalformat. Seconds are indicated by the yellowticker around the edge of the watch face.

Two Dots The center of the watch face displays thetime in digital format. The pink dot replaces the hour hand. The blue dot replaces the minute

hand. The red marker is the second hand. When the time is set to 12-hour format,AM/PM is displayed above the digital time. Custom(flat) The analog clock displays the local time.The bottom dial displays the world clock in digital format. In this example, the world clock is setto London time (03:10).

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

Screenshot Name Layout Remarks

Touch the settings icon to configure thesettings. Customizewatch face style: Swipe up/down/left/right andselect the desired background, markers, and hands. Customizedials: Swipe right and select the dials you wantto appear on the watch face. You can choose from battery status, step count,date, and world clock. Configure world clock: Touch the settings iconto select a city. Ladylike This watch face features an analog clock with hour, minute, and second hands. The number 6 indicates the date (6th). The day of the week is shown at the top of thewatch face.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

Screenshot Name Layout Remarks

Gray chic This watch face features an  The date and analog clock with hour and day of the minute hands. weekare not displayed.  There is no second hand forthis watch face.

Diamond This watch face features an  The date and sky analog clock with hour, minute, day of the and second hands. weekare not The second hand moves four displayed. times everysecond to imitate the  The numbers movements of a mechanical around the watch. edgeof the The sun is displayed in the watch face backgroundduring daylight indicate hours. At nighttime, the moon is minutes. The displayed. inner numbers indicate hours.  The position of the sun andmoon on the watch face corresponds to the current time. For example, at 12noon the sun points towards 12 o'clock; at midnight, the moon points towards12 o'clock. In this example, the time is 10:10 am.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

Screenshot Name Layout Remarks

Rose gold This watch face features an  The step count analog clock with hour, minute, dial does and second hands. notdisplay Your step count progress is your exact shown in thesmall dial on the step count. bottom of the watch face.  When you

The day of the week and date reach or aredisplayed at the top of the exceed watch face. yourtarget, the counter The battery status is displayed returns to its on theright of the watch face. original position.  The scale on the step countdial goes from 1 to 10. To calculate your step count, use the followingform ula: Positionof counter x Unit (Unit = Targetstep count/10). You can configure your target step count in Daily tracking.

Valentine's This watch face features an  The date and day analog clock with hour and day of the minute hands. weekare not The small dial on the left of the displayed. watchface displays the battery There is no status. second hand for this watch The heart-shaped dials at the face. bottom ofthe watch face display the number of calories burned  The pink and your step count. background graduallyfills theheart-shape d dials as you approach your target.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

Screenshot Name Layout Remarks

Elegant The main clockdisplays the local  There are no White time. The small dial displays the hour or minute world clock. markersfor In this example, the world clock this watch is setto London time (03:10). face. The red number on the edge of  There is no the watchface indicates the date second hand (if there are only 28 days in the forthe world current month, thenumbers 1-28 clock. are displayed).  To configure The month is displayed at the the world top of thewatch face. clock,touch the settings icon, select a city from the list, and then touch the cityto confirm. Traditional This watch face features an analog clock with hour, minute, and second hands. The day of the week is shown at the topof the watch face. The date is shown on the right of thewatch face. Dual classic The main clockdisplays the local To configure the time. The small dial displays the world clock, world clock. touch thesettings The second hand moves four icon, select a city times everysecond to imitate the from the list, and movements of a mechanical then touch the watch. city toconfirm. In this example, the world clock is setto London time (03:10). The number 6 indicates the date (6th). The battery status is shown in thebattery meter on the right of the watch face. The current moon phase is shown on thebottom left of the watch face.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

Screenshot Name Layout Remarks Artisan This watch face features an There is no analog clock with hour and second hand for minute hands. this watchface. The day of the week is shown underneath the hour and minutehands.

Blossom This watch face features an There are no hour analog clock with hour, minute, or minute and second hands. markersfor this The day of the week is shown at watch face. the bottomof the watch face. The number 6 indicates the date (6th).

Flora This watch face features an  There are no analog clock with hour, minute, hour or minute and second hands. markersfor this watch face.  This watch face was designedby Swarovski.

Apollo This watch face features an  The center of analog clock with hour, minute, the watch and second hands. Roman faceis skewed numerals are used for the hour towards the markers. right.  This watch face was designedby Swarovski.

10.2 Huawei Watch_What is the function of the green rim on the Green sporty watch face? The green rim indicates how many calories you have burned. Once you have reached your target, the rim will form a full circle.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

10.3 Huawei Watch_How do I change the watch face? Method 1: On the watch's home screen, touch and hold the watch face to access the watch face selection menu. Swipe left/right to scroll through the watch faces and then touch to apply the desired style. Method 2: Swipe left on the home screen, choose Settings > Change Watch Face, and swipe left/right to scroll through the watch faces. Touch to apply the desired style. Method 3: On the home screen of the Android Wear app, select Watch faces and then touch More to view more watch face styles. Touch to apply the desired style.

10.4 Huawei Watch_How can I download more watch faces? You can download watch face apps from Google PlayTM.

10.5 Huawei Watch_How do I set Dual Digit to display the time for two cities?

Touch and hold the home screen, select the settings icon underneath Dual Digit, and select the desired city. Once you have configured the settings, the time for the selected city will be displayed at the top of the watch face. The local time will be displayed underneath.

10.6 Huawei Watch_How can I turn on the screen using gestures? Yes. You can turn on the screen using wrist gestures, such as by tilting or lifting your wrist.

Touch in the Android Wear app to access the settings menu, select your Huawei Watch under DEVICE SETTINGS, and select Tilt to wake screen.

If you have enabled Theater mode, you can only turn on the screen by pressing the power button.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

10.7 Huawei Watch_How do I adjust the screen brightness? You can adjust the screen brightness using either of the methods below: To temporarily increase the screen brightness: Press the power button three consecutive times to temporarily increase the screen brightness for 5 seconds. This feature is designed to be used when you cannot see the screen well, for example, in bright sunlight. To adjust the screen brightness: Swipe left on the home screen, select Settings > Adjust brightness, and swipe up or down to adjust the screen brightness (there are five brightness levels available).

10.8 Huawei Watch_Can I configure the lift wrist to wake/tilt wrist to wake function from the Wrist Gestures settings? No. The settings for lift wrist to wake/tilt wrist to wake must be configured in the Android Wear app. For details, refer to the question "How can I turn on the screen using gestures?"

10.9 Huawei Watch_What is Theater mode? You can enable Theater mode when you are at the cinema/theater to avoid disturbing others. Your watch's screen will remain off even when you use screen wakeup gestures (lifting/tilting your wrist), touch the screen, or receive notifications/incoming calls.

Theater mode is not equivalent to power saving mode. When Theater mode is enabled, you will not be able to view the time, notifications, or incoming calls, therefore we recommend that you only enable this mode when necessary.

10.10 Huawei Watch_How do I enable/disable Theater mode? Press the power button twice to quickly enable Theater mode. Press the power button once to disable Theater mode.

10.11 Huawei Watch_Why does the watch screen dim or turn off too quickly？ On the home screen, swipe left and select Settings.

 Set Always-on Screen to ON to enable always-on mode.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

− If the screen is set to full brightness and you don't touch the watch, the screen will switch to half brightness after 10s. You can enable full brightness for 5s by touching/swiping the screen or watch crown. − If you don't touch the watch for 5s, the screen will switch to half brightness. − If you touch the screen or crown during this 5s period, the screen will remain at full brightness for 10s in total. − The screen will remain at full brightness for a maximum of 10s when the watch is inactive.  Set Always-on Screen to OFF. − If the screen is set to full brightness and you don't touch the watch, the screen will turn off after 10s. When the screen is off, you can wake it for 5s by touching it or by tilting or lifting your wrist. − If you don't touch it again for 5s, the screen will turn off. − If you touch the screen or watch crown during this 5s period, the screen will remain at full brightness for 10s in total.

The above settings cannot currently be changed and apply for all watches that run Android Wear. We will forward your feedback to Google to help improve Android Wear.

10.12 Huawei Watch_What is demonstration mode? Demonstration mode shows users how to use the watch's features. In demonstration mode, the watch does not need to be paired with your phone.

10.13 Huawei Watch_How can I enable or disable demonstration mode on my watch？ Enable demonstration mode: Before pairing, the watch will display the pairing screen when it is powered on. Press down on the left and right sides of the screen with your middle and index fingers and touch repeatedly with one of the fingers. This will enable demonstration mode. Disable demonstration mode: Touch and hold the watch crown for 3s. Select Factory reset from the Settings menu. This will restore your watch to factory settings and allow you to pair it with your phone.

10.14 Huawei Watch_Why is the watch face off-center when in ambient mode? Why does it return to normal when the screen wakes up？ The watch face is moved periodically in ambient mode to protect your screen and prolong its lifespan.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

 The watch uses a state-of-the-art AMOLED display which is susceptible to damage if the same screen pixels are constantly lit.  AMOLED displays offer excellent contrast and bright colors. Huawei will continue to improve AMOLED technology to bring users the best possible experience.

10.15 Huawei Watch_Why the watch screen is flickering when it is in ambient mode? Some third-party watch faces (non-official ones that you downloaded on your own) do not follow standard design regulations and have an oversized white area on the screen. Therefore, when your watch is in standby mode, the screen looks like it is flickering. To solve this issue, use the watch faces that come with your watch or download official watch faces from the Google Play Store.

If you are using a pre-installed watch face but your watch is not the latest version, you are recommended to update it to the latest one.

10.16 Huawei Watch_When connected to my iPhone, why does my watch not wake up and display message notifications in ambient mode? When in ambient mode, your watch will not automatically wake up and display notification cards when you receive a message. You must manually turn on the screen and swipe upwards to view notification cards.

10.17 Huawei Watch_Can I turn off the screen by lowering my wrist? Yes, this feature is supported. On the Settings screen on your watch:

 If Always-on Screen is set to ON, the screen will enter ambient mode when you lower your wrist.  If Always-on Screen is set to OFF, the screen will turn off when you lower your wrist.

10.18 Huawei Watch_What can I do if there are dark spots, bright spots, or impurities on the screen of my watch? Perform the following steps: 1. If these spots only appear sometimes, the screen may be dirty. Wipe the screen clean.

HUAWEI WATCH FAQs-en_us-V2.8 10 Screen Display

2. If the problem persists, swipe left on the home screen, select Settings > Unpair with phone, and restore the factory settings on your watch. If you have performed the above steps and the problem persists, contact an authorized Huawei service center for inspection

10.19 Huawei Watch_Why is the display so dim? If the watch's display is very dim and you can't see the onscreen content properly, follow the steps below: 1. Check whether you accidentally set the brightness to minimum using Wear Mini Launch or other third-party apps. If so, swipe down on the home screen to launch the shortcuts menu. Swipe left 4 times to access Settings. Touch Adjust brightness and then swipe down on the screen to set the brightness to maximum. Once you can see the screen clearly, adjust the brightness as desired.

Press the side button 3 times in succession to temporarily increase the brightness for 5 seconds. 2. If the issue persists, unpair your watch and phone. When your watch is paired with your phone via Bluetooth, open the Android Wear app on your phone and then go to Settings. Select your watch and then touch UNPAIR WATCH to forget your watch. Re-establish the connection with your watch; the brightness should return to normal.

HUAWEI WATCH FAQs-en_us-V2.8 11 Battery and Charging&Power Consumption

11 Battery and Charging&Power Consumption

11.1 Huawei Watch_What is the capacity of the battery? 11.2 Huawei Watch_How do I charge my watch? Do I have to carefully align my watch with the charging cradle? 11.3 Huawei Watch_What is the watch usage time and standby time? Why is the battery life shorter than with other watches？ 11.4 Huawei Watch_What are the charger specifications? 11.5 Huawei Watch_How long does it take to charge the Huawei Watch? 11.6 Huawei Watch_Are there any charging precautions? 11.7 Huawei Watch_How can I check the battery level and battery usage on my watch? 11.8 Huawei Watch_Why doesn't the watch support wireless charging？

11.9 Huawei Watch_Why does the watch get warm when it is charging？ 11.10 Huawei Watch_Why won't the charging icon disappear even when my watch is fully charged? 11.11 Huawei Watch_When charging my watch, why is a crossed-out battery icon displayed? 11.12 Huawei Watch_Will playing music or making calls on my watch consume a lot of battery power?

11.1 Huawei Watch_What is the capacity of the battery? 300 mAh.

HUAWEI WATCH FAQs-en_us-V2.8 11 Battery and Charging&Power Consumption

11.2 Huawei Watch_How do I charge my watch? Do I have to carefully align my watch with the charging cradle? 1. Connect the USB port on the charging cradle and power adapter. Plug in the power adapter.

2. Rest your watch on top of the charging cradle, ensuring that the contacts on your watch and cradle are aligned. Wait until the charging icon appears on your watch screen. It is recommended that you plug the cradle into the back of your watch then check to see if the charging icon is displayed. If you cannot see the charging icon, you may need to wiggle the cradle until contact is established and the charging icon appears.

3. Please remove the charging cradle once the watch is fully charged.

HUAWEI WATCH FAQs-en_us-V2.8 11 Battery and Charging&Power Consumption

11.3 Huawei Watch_What is the watch usage time and standby time? Why is the battery life shorter than with other watches？ The watch uses a 300 mAh lithium battery manufactured by a leading brand. The battery typically lasts 1.5 days with normal use, including 24 working hours and 8 resting hours. Watch battery life depends on battery capacity and usage. If you install lots of third-party apps or use watch features intensively, this will reduce the standby time. During a 24-hour working period, the watch can perform the following typical tasks:

 Wake up the screen 6 times/hour  Receive 20 notifications/hour  Initiate 5 calls/hour  Reject 15 calls  Answer 30 calls  Remain on standby for the remaining time (with Always-on screen enabled) The following tips can help improve battery life: A. Disable unnecessary app notifications Method 1: Go to the settings screen in the Android Wear app. Under Block app notifications, select those apps for which notifications should be disabled. Method 2: Swipe right on the screen when you receive a notification message and touch Block app to disable notifications for that app. B. Disable the Always-on screen feature

 A full charge takes approximately 90 minutes. Please charge the watch in advance if you think the battery might run out.  Watch battery life depends on battery capacity, watch features and usage. For example, a watch with a color screen uses more power than an e-ink screen. Likewise, smart watches use more power than ordinary electronic watches. Frequent use of smart watch features will also increase power consumption.  The typical usage scenarios above are for reference purposes only.

11.4 Huawei Watch_What are the charger specifications? Please use the standard charger included with your Huawei Watch. If you need to purchase a new charger, the Huawei Watch supports the following charging voltages/currents: 5 V/0.5 A, 5 V/1 A, 5 V/1.5 A, 5 V/2 A.

HUAWEI WATCH FAQs-en_us-V2.8 11 Battery and Charging&Power Consumption

11.5 Huawei Watch_How long does it take to charge the Huawei Watch? A full charging cycle takes 90 minutes.

The battery icon on the watch's screen indicates the current charging status. Once charged, the battery icon will indicate a full battery.

The watch will enter power saving mode (screen off) if the battery level is lower than 5%.

11.6 Huawei Watch_Are there any charging precautions?

 Keep the charging port dry and wipe off any water or sweat.  The recommended ambient temperature for charging is 32 to 95°F.  The lightning icon indicates that the watch was successfully connected to a power source. If your watch is powered off, it will turn on automatically when you connect it to a power source.

11.7 Huawei Watch_How can I check the battery level and battery usage on my watch? You can check the battery level and usage in the following ways:

 Use a watch face that displays the battery level. There are a number of pre-installed watch faces that support this feature.  Swipe down from the top of the watch's home screen. You can check the battery level from the drop-down menu that appears.  On the watch, touch Settings > About > battery to view the battery level.

 In the Android Wear app, touch to open the settings screen. Under DEVICE SETTINGS, select the connected HUAWEI WATCH, and then touch Watch battery to view detailed battery statistics.

11.8 Huawei Watch_Why doesn't the watch support wireless charging？

 Wired charging is quicker than wireless charging. The watch can be fully charged in just 90 minutes.  Wired charging consumes less power than wireless charging and is therefore more environmentally-friendly. Thank you for your feedback and interest in the Huawei Watch. We will consider your suggestions and continue to optimize our products for a better user experience.

HUAWEI WATCH FAQs-en_us-V2.8 11 Battery and Charging&Power Consumption

11.9 Huawei Watch_Why does the watch get warm when it is charging？ The CPU and watch components continue to operate when the watch is charging, therefore the temperature of the watch may increase slightly; this is entirely normal.

 The watch will become warm if you use it while it is charging, and the charging time will increase. Charge the watch in a well-ventilated area and avoid using apps for prolonged periods when the watch is charging.  When the watch has finished charging, allow it to cool down before putting it back onto your wrist.

11.10 Huawei Watch_Why won't the charging icon disappear even when my watch is fully charged? 1. The charging icon indicates that your watch is connected to a charger. Therefore, the charging icon will not disappear when your watch is still connected to the charger, even when it is fully charged. This is a universal design pattern for watches and smartphones in the industry. 2. We will optimize the charging icon in subsequent versions and produce a solution so that you can tell whether your watch is fully charged.

11.11 Huawei Watch_When charging my watch, why is a crossed-out battery icon displayed? First, check that the watch is connected to the charger properly and that it can power on. If the watch is able to power on, wait until its battery is drained, and then try charging again. If the watch will not power on and a crossed-out battery icon is displayed even after hours of charging, please contact your local service center to arrange for a replacement device or refund.

11.12 Huawei Watch_Will playing music or making calls on my watch consume a lot of battery power? Yes. Playing music or making calls on your watch will consume a lot of battery power and shorten the standby time. Your watch has a standby time of 4 to 5 hours if you continuously play music or make calls. To reduce power consumption, lower the volume.

HUAWEI WATCH FAQs-en_us-V2.8 12 Reset and Update

12 Reset and Update

12.1 Huawei Watch_How do I perform an OTA update? 12.2 Huawei Watch_What should I do if my watch failed to update? 12.3 Huawei Watch_How do I restore the watch to factory settings? 12.4 Huawei Watch_What does "System is up to date" mean? 12.5 Huawei Watch_What can I do if I forget my password? 12.6 Huawei Watch_What optimizations are available for the new version?

12.1 Huawei Watch_How do I perform an OTA update? You will receive a push notification when a version update is released. Follow the onscreen instructions to download and install the update. You cannot check for version updates manually. Ensure that your watch is connected to your phone via Bluetooth. Update packages will be downloaded automatically when your watch is placed on the charging cradle and connected to the Internet.

12.2 Huawei Watch_What should I do if my watch failed to update?

 If you can power on your watch, continue to use your watch as normal and wait until you receive another update notification.  If you cannot power on your watch, contact your local Huawei service center for support.

12.3 Huawei Watch_How do I restore the watch to factory settings? Swipe left on the home screen and select Settings > Unpair with phone.

HUAWEI WATCH FAQs-en_us-V2.8 12 Reset and Update

If your watch and phone are unpaired, your watch will be restored to its factory settings. All data stored on your watch will be deleted. You will also need to pair the watch with your phone again.

12.4 Huawei Watch_What does "System is up to date" mean? This means that you are already running the latest version. You will receive a push notification when a new update is released.

12.5 Huawei Watch_What can I do if I forget my password? If you forget your password, you will not be able to restore your watch to its factory settings. In this case, please take your phone to an authorized Huawei service center to have your watch rooted.

12.6 Huawei Watch_What optimizations are available for the new version?

Version number LCB43B Date December 1, 2015

The main changes for  Introduced a charger app to display the battery level clearly. this release version  Introduced a watch face named Custom (flat) with user-customizable background.  Introduced a feature that displays the historical data for the last seven days in the Daily tracking app.  Introduced a fusion sensor for gravity, linear acceleration, and rotation vector.  Optimized the microphone gain experience.  Optimized the Bluetooth reconnection mechanism.  Optimized some app icons and their layout.  Solved an issue where the screen occasionally freezes.

HUAWEI WATCH FAQs-en_us-V2.8 13 Product Maintenance

13 Product Maintenance

13.1 Huawei Watch_How do I adjust the stainless steel mesh strap? 13.2 Huawei Watch_How waterproof/dustproof is my watch? Can I wear it while swimming or diving? 13.3 Huawei Watch_How should I clean and care for my watch? 13.4 Huawei Watch_In what scenarios will my watch become warm? 13.5 Huawei Watch_Is the watch scratch-resistant? 13.6 Huawei Watch_How can I avoid scratching the watch？

13.7 Huawei Watch_Why does the leather strap crease？ 13.8 Huawei Watch_How should I care for my leather strap? 13.9 Huawei Watch_ Will the watch crystals become dislodged or crack? 13.10 Huawei Watch_Is the leather strap water-resistant? 13.11 Huawei Watch_How do I remove water stains or dirt from the leather strap? 13.12 Huawei Watch_How should I clean and care for light-colored straps?

13.1 Huawei Watch_How do I adjust the stainless steel mesh strap? 1. Keep the strap level when inserting it into the clasp.

HUAWEI WATCH FAQs-en_us-V2.8 13 Product Maintenance

2. Ensure that the metal ridge on the clasp remains within the adjustable area marked on the strap.

 Do not attempt to secure the clasp outside of the adjustable area. This may cause irreparable damage to the strap.  If it feels like you need to use force to secure the clasp, adjust the strap slightly and then try again.

13.2 Huawei Watch_How waterproof/dustproof is my watch? Can I wear it while swimming or diving? The Huawei Watch has an IP67 water and dust resistance rating, meaning that you can use it when washing your hands, cooking, washing your car, or when it is raining. However, the watch is not designed for swimming, diving, or prolonged submersion in water.

13.3 Huawei Watch_How should I clean and care for my watch? Keep the watch and your wrist clean and dry and wipe off any sweat after exercising. Clean your watch regularly using a soft cloth. Regularly use a soft brush to remove any dust or dirt that becomes trapped around the watch face crystals.

HUAWEI WATCH FAQs-en_us-V2.8 13 Product Maintenance

If you purchased a watch with the stainless steel mesh strap, do not attempt to bend the strap, as this may cause irreparable damage.

13.4 Huawei Watch_In what scenarios will my watch become warm? Your watch may overheat when charging if it is not well ventilated or if it is exposed to high temperatures. For example, if you charge your watch when it is wrapped in clothing, placed under a pillow, or exposed to direct sunlight or ambient temperatures of over 40°C, the watch/charging cradle may overheat and your watch will not charge properly.

13.5 Huawei Watch_Is the watch scratch-resistant?

 The Huawei Watch is housed inside a cold-forged 316L stainless steel bezel. This type of stainless steel is 40% stronger than conventional stainless steel with excellent scratch-resistant properties.  The watch display is protected by a layer of scratch-resistant sapphire crystal (synthetically produced crystal). However, avoid dropping the watch or exposing it to strong impacts. Do not allow the watch face to come into contact with sharp objects. For example, avoid scratching the face with a knife or against a rock.  The strap on the Elegant/Jewel/Topaz models features a gold alloy coating. Gold alloy is a relatively soft material and should be kept away from hard materials and surfaces such as diamond, corundum, oxidized metals, quartz crystal, stones, sandpaper, nail files, knives, and concrete walls.

13.6 Huawei Watch_How can I avoid scratching the watch ？

 The Huawei Watch has passed stringent scratch-resistant tests. All watches are shipped with a protective film.  The watch is designed to withstand impacts during normal everyday use. However, do not allow the watch to come into contact with sharp objects such as keys and other metal objects that may scratch the watch.  Avoid impacts with metal objects or hard materials. Care for your watch in the same way you would care for your phone.

13.7 Huawei Watch_Why does the leather strap crease？ It is normal for the leather strap to crease during use. All leather straps are molded at a high temperature before delivery. When you wear the strap, it will bend to fit the shape of your wrist, which will extend the fibers in the leather. Creases will appear when you take the strap off and bend the leather. This is entirely normal.

HUAWEI WATCH FAQs-en_us-V2.8 13 Product Maintenance

13.8 Huawei Watch_How should I care for my leather strap?

 Pull the strap carefully when putting your watch on to reduce wear and tear.  Keep your leather strap in a dry, well-ventilated area and wipe it dry immediately after exposure to water. Use a tissue or soft cotton cloth to wipe dust off the strap.  Avoid wearing the watch in hot or rainy weather or when swimming, taking a shower, or exercising for prolonged periods. Wipe off any water or dirt using a clean cloth or tissue. Place the strap in a cool, well-ventilated area to dry and then apply a layer of leather polish.  Do not dry the strap by placing it in direct sunlight or by using heating appliances such as microwaves or hairdryers, otherwise it may shrink/expand.  Avoid contact with rough or sharp objects to prevent damage to your strap.  Do not compress the strap or bend it for prolonged periods, otherwise it may change shape.  Keep the watch strap away from flammable, acidic, and alkaline materials. Natural marks or imperfections on the leather are not covered by the warranty.  Do not pull the strap too tight to prevent creases. Do not bend the strap in the wrong direction, as this will result in creases or cracks in the leather.  Do not attempt to punch holes in the strap yourself. Failure to apply protective oil after punching holes will cause the strap to crack.  Apply a thin layer of vaseline to the strap during the autumn/winter. Wipe the strap dry using a soft cloth and then apply the vaseline. Reapply the vaseline after approximately one week.

13.9 Huawei Watch_ Will the watch crystals become dislodged or crack? The crystals used on the Huawei Watch are embedded into the watch case in a 4-prong setting and will not normally become dislodged or crack, provided that the watch is not exposed to strong impacts.

13.10 Huawei Watch_Is the leather strap water-resistant? The leather strap must not be exposed to water or sweat for prolonged periods, such as when swimming, taking a shower, or exercising during rainy weather, otherwise the strap may develop an unpleasant odor, lose its soft texture, or become deformed or cracked. Ensure that you care for your strap during day-to-day use.

13.11 Huawei Watch_How do I remove water stains or dirt from the leather strap? If there are water stains or dirt on your strap, follow the steps below:

HUAWEI WATCH FAQs-en_us-V2.8 13 Product Maintenance

1. Gently wipe the surface of the strap using a soft brush soaked in clean water. If the dirt does not come off, apply a small amount of toothpaste to the brush. 2. Use clean water to remove any toothpaste residue, then wipe the strap dry using a clean, dry cloth. 3. Use a hairdryer to blow cold air onto the strap until it is completely dry (do not use the hot air setting). Finally, apply a thin layer of vaseline and place the strap in a well-ventilated area.

13.12 Huawei Watch_How should I clean and care for light-colored straps? If you watch has a light-colored strap, do not allow it to come into contact with dark-colored clothing, otherwise the strap may discolor. Use a soft brush dipped in clean water to wipe any dirt off the surface of the strap. For persistent stains, rub a small amount of toothpaste onto the affected area.

HUAWEI WATCH FAQs-en_us-V2.8 14 Requirement&Complain&Special Isuue and Sulotion

14 Requirement&Complain&Special Isuue and Sulotion

14.1 Huawei Watch_Why doesn't my watch automatically re-establish the Bluetooth connection with my phone when my watch comes back into range?

14.2 Huawei Watch_Why isn't my watch charging？ 14.3 Huawei Watch_Why does the watch drain the battery so quickly? 14.4 Huawei Watch_Why won't the watch power on? 14.5 Huawei Watch_Why don't I receive push notifications when my phone is locked？ 14.6 Huawei Watch_What can I do if the volume of my watch recordings is too low or there is too much interference？

14.7 Huawei Watch_What is the Bluetooth transmission range？ 14.8 Huawei Watch_The watch doesn't adjust the display brightness automatically. Does this mean that the watch does not have an ambient light sensor？ 14.9 Huawei Watch_How do I check the watch charging status?

14.10 Huawei Watch_Why doesn't the watch come with a tool to adjust the strap？

14.11 Huawei Watch_Why does the watch case look so thick？

14.12 Huawei Watch_Why is the Huawei Watch so expensive？

14.13 Huawei Watch_Why are the watch's vibrations so weak？ 14.14 Huawei Watch_The watch gets warm during use. What design standards are used to prevent overheating？

14.15 Huawei Watch_Why does the watch get warm when the screen is off？

14.16 Huawei Watch_Why does the watch get warm during OTA updates？ 14.17 Huawei Watch_Why does the watch get warm during a factory reset or when syncing via Bluetooth？ 14.18 Huawei Watch_What features does the watch support when the temperature is lower than 0 °C or above 35 °C？

HUAWEI WATCH FAQs-en_us-V2.8 14 Requirement&Complain&Special Isuue and Sulotion

14.19 Huawei Watch_Why does the watch only recognize a few voice commands when it is not connected to the Internet via my phone？

14.20 Huawei Watch_Why does the Offline icon appear when I say "Ok Google"？ 14.21 Huawei Watch_Why is there a large discrepancy between heart rate measurements after a period of strenuous exercise? 14.22 Huawei Watch_Why does the screen have a reddish tint when viewed in the dark? Is this a quality defect？

14.23 Huawei Watch_How can I find the watch's Bluetooth name？

14.24 Huawei Watch_Why is the accelerometer not sensitive？

14.25 Huawei Watch_Why doesn't the screen always turn on when I lift my wrist？ 14.26 Huawei Watch_I purchased a watch when I was travelling outside China. How do I use it when I get back to China?

14.27 Huawei Watch_Why is there a gap between the screen and the watch case？

14.28 Huawei Watch_Can I connect the Huawei Wear app to my watch？ 14.29 Huawei Watch_Why are the motor's vibrations so weak? Why can't I feel the vibrations on my watch？ 14.30 Huawei Watch_Why does my watch screen freeze? 14.31 Huawei Watch_Why is the in-call volume so low? 14.32 Huawei Watch_Why is the audio quality so poor when I make a Bluetooth call using my watch? 14.33 Huawei Watch_If my iPhone is connected to my watch and another Bluetooth device, will this impact audio quality on the latter 14.34 Huawei Watch_Why do I seem to have an allergy when wearing my watch? 14.35 Huawei Watch_Why do I seem to have what appears to be scalding when wearing my watch? 14.36 Huawei Watch_What should I do if the watch crystals become dislodged? 14.37 Huawei Watch_How do the Jewel and Elegant versions of the Huawei Watch differ from earlier versions? 14.38 Huawei Watch_Why is the watch often slow to respond?

14.1 Huawei Watch_Why doesn't my watch automatically re-establish the Bluetooth connection with my phone when my watch comes back into range?

If the icon is displayed on your watch, this indicates that the Bluetooth connection with your phone was interrupted.

HUAWEI WATCH FAQs-en_us-V2.8 14 Requirement&Complain&Special Isuue and Sulotion

Your phone will attempt to re-establish the connection with your watch. The connection will normally be re-established within 5 minutes. If the connection was not re-established after 5 minutes, disable the Bluetooth connection in the Android Wear app and then attempt to reconnect.

14.2 Huawei Watch_Why isn't my watch charging？ If your watch isn't charging, follow the steps below:

 Ensure that the metal charging contacts on the back of your watch are aligned correctly with the pins on the charging cradle.  Check that there is no dirt or corrosion on the metal charging contacts or the charging cradle pins.  Check that the pins on the charging cradle are intact.

 It is recommended that you plug the cradle into the back of your watch then check to see if the charging icon is displayed. If you cannot see the charging icon, you may need to wiggle the cradle until contact is established and the charging icon appears.  If you encounter any of the issues above and cannot rectify them by yourself, take your watch to your local Huawei service center.

14.3 Huawei Watch_Why does the watch drain the battery so quickly? If the battery life is short, follow the steps below:

 Check whether you have installed third-party apps or watch faces such as wearADay. Third-party watch faces are not approved by Google and can drain the battery very quickly when in ambient mode.  If you find that you often wake the screen unintentionally when lifting or tilting your wrist, open the Android Wear app and touch to open the settings screen. Under DEVICE SETTINGS, select the connected Huawei Watch and turn off Tilt to wake screen.

 On Android phones, you can open the Android Wear app and touch to open the settings screen. Under DEVICE SETTINGS, select the connected Huawei Watch, and then touch Watch battery to view detailed battery statistics. If a third-party app is using too much battery, try uninstalling it and see if your watch's battery life improves. If none of the above are effective, follow the troubleshooting steps below:

 Check that the phone paired with the watch has a working Internet connection and that it can access Google PlayTM.  Check if the watch is connected to other devices. Swipe left on the watch's home screen and touch Settings > Bluetooth devices to view the connection log.  Check whether Wi-Fi is enabled on the watch. Swipe left on the watch's home screen and touch Settings > Wi-Fi settings > Wi-Fi. If this setting is set to Automatic, then Wi-Fi

HUAWEI WATCH FAQs-en_us-V2.8 14 Requirement&Complain&Special Isuue and Sulotion

is enabled. Connect to the same Wi-Fi network with your phone and check if you can access Google PlayTM.  Check that you are using the official Android Wear app to pair your phone and watch. Using third-party apps to pair the devices can interfere with Google services.  Check if you have recently installed a new app on your phone which has been synced with the watch. If so, try uninstalling the new app and see if your watch's battery life improves.  The battery will drain more quickly when you use the music playback or voice call features. The battery provides 4–5 hours of continuous music playback or voice calls. Decrease the volume to reduce power consumption.

14.4 Huawei Watch_Why won't the watch power on?

The battery may be empty. If so, connect you watch to the charging cradle. The icon will be displayed to indicate that the watch is charging. The watch will power on automatically after charging for a few minutes. If the watch does not power on after charging and becomes warm to the touch, follow the steps below:

 Check that the watch is in the correct position on the charging cradle and fully connected to the charging pins.  Check that there are no foreign objects on the charging cradle or metal contacts. In addition, check that there is no sign of corrosion on the metal contacts and ensure that the charging pins are not bent. If the charging cradle or metal contacts are damaged, contact your local Huawei service center.

14.5 Huawei Watch_Why don't I receive push notifications when my phone is locked？ Push notifications are sent to your watch via the Android Wear app. Ensure that your watch is paired with your phone via Bluetooth, then check that the Android Wear app has been added to the Protected apps list. On your phone, go to Settings > Protected apps, then select the Android Wear app. You will now be able to receive push notifications on your watch when your phone is locked.

14.6 Huawei Watch_What can I do if the volume of my watch recordings is too low or there is too much interference？

 Check whether any objects are obstructing the microphone and remove them carefully.

HUAWEI WATCH FAQs-en_us-V2.8 14 Requirement&Complain&Special Isuue and Sulotion

 The watch's microphone is located on the upper side of the watch. Direct your voice at the watch's display when recording.  Keep the watch within 10 cm of your mouth to ensure a clear recording. If you are recording in a noisy environment, speak up or move closer to the watch.

If there is no background noise and the recording quality is still poor even when you speak up, contact your local service center.

14.7 Huawei Watch_What is the Bluetooth transmission range？ In an ideal scenario (i.e. no obstructions), the Bluetooth transmission range is approximately 10 m. However, obstructions (e.g. walls or furniture), complex Wi-Fi environments, microwaves, and multiple Bluetooth connections may limit the effective range. This is due to the limitations of the Bluetooth protocol.

14.8 Huawei Watch_The watch doesn't adjust the display brightness automatically. Does this mean that the watch does not have an ambient light sensor？ Yes. The Huawei Watch does not yet have an ambient light sensor. An ambient light sensor will be included on future models.

14.9 Huawei Watch_How do I check the watch charging status?

 When the watch is charging after being powered off, will be displayed. The watch will automatically power on after being charged for a while.  The circle on the watch face indicates the charging status. The larger the arc is, the more the charged battery power.  The default watch face (Moon Phase) features a flashing charging icon. This makes the charging icon more obvious.  Swipe down from the top of the display during charging to view the current battery level and charging status.

14.10 Huawei Watch_Why doesn't the watch come with a tool to adjust the strap？ The watch's packaging is too small to accommodate a watch strap tool.

HUAWEI WATCH FAQs-en_us-V2.8 14 Requirement&Complain&Special Isuue and Sulotion

If you need to adjust the size of your watch strap, take it to a specialist shop (such as a Huawei Watch retailer or a watch shop). Do not attempt to adjust the strap yourself.

14.11 Huawei Watch_Why does the watch case look so thick？

 The watch case is 11.3 mm thick and contains over 260 components. A certain amount of space is needed due to the large number of components and the complicated manufacturing process.  A thick watch case is also a trendy design feature seen on many other watches.  The watch has been designed based on current trends in watch fashion. Huawei has signed a partnership with two of the world's biggest fashion icons - Victoria's Secret supermodel Karlie Kloss and male supermodel Sean O'Pry – to market the Huawei Watch to a global audience.

14.12 Huawei Watch_Why is the Huawei Watch so expensive？

 The watch's case is made from stainless steel, and the Huawei Watch is the world's first smartwatch to feature Android Wear and a sapphire crystal display.  The classic circular design provides a comfortable wearing experience.  Huawei provides a selection of stylish watch straps to suit a variety of different occasions.

14.13 Huawei Watch_Why are the watch's vibrations so weak？

 The watch's vibrations come from a cutting-edge motor that is built into the watch case. Due to the small size of wearable devices, the motor is relatively small.  The watch's vibrations may feel weak if the strap is loose. Tighten the strap to increase the intensity of the vibrations. Thank you for your feedback and interest in the Huawei Watch. We will consider your suggestions and continue to optimize our products for a better user experience.

14.14 Huawei Watch_The watch gets warm during use. What design standards are used to prevent overheating？

 The Huawei Watch conforms to international safety standards for IT devices and was designed using industry-leading standards to prevent overheating.  In order to provide a safe and comfortable wearing experience, the watch's temperature will not exceed your skin temperature during normal use. However, the watch's

HUAWEI WATCH FAQs-en_us-V2.8 14 Requirement&Complain&Special Isuue and Sulotion

temperature may exceed your skin temperature when it is charging or when you download or update apps. Remove the watch when performing these operations and wait for it to cool down before putting it back on.  Avoid using the watch in direct sunlight or high temperatures to prevent the watch from becoming hot and causing discomfort.

14.15 Huawei Watch_Why does the watch get warm when the screen is off？ Normally, the phone only consumes a small amount of power when the screen is off, therefore it is unlikely to become warm.

Remember to close the Android Wear app on your watch after use to prevent third-party apps from running in the background and resulting in high CPU usage or excessive power consumption.

14.16 Huawei Watch_Why does the watch get warm during OTA updates？ CPU usage increases during OTA updates in order to speed up the update process. This will cause the watch's temperature to increase, which is entirely normal.

 Before updating, remove the watch from your wrist and ensure that there is sufficient battery power remaining.  Place the watch in a well-ventilated area when performing an update and wait for it to cool down before putting it back on.

14.17 Huawei Watch_Why does the watch get warm during a factory reset or when syncing via Bluetooth？ CPU usage increases when you perform a factory reset or sync data via Bluetooth. This causes the watch's temperature to increase. Depending on the amount of data synced and time it takes to complete the syncing process, the watch's temperature may exceed the temperature of your skin. This is entirely normal.

Before performing a factory reset or syncing data, remove the watch from your wrist and place it in a well-ventilated area.

HUAWEI WATCH FAQs-en_us-V2.8 14 Requirement&Complain&Special Isuue and Sulotion

14.18 Huawei Watch_What features does the watch support when the temperature is lower than 0 °C or above 35 °C？

 When the temperature is lower than 0 °C or above 35 °C, some of the watch's features may not be available. For example, you may not be able to charge the watch, or the sensor's accuracy may decrease.  In extreme temperatures (below –10 °C or above +55 °C), the touchscreen may malfunction. This can result in irreversible damage. Avoid prolonged use in extremely hot, cold or humid environments.

14.19 Huawei Watch_Why does the watch only recognize a few voice commands when it is not connected to the Internet via my phone？ The watch needs to connect to Google servers in order to recognize your voice commands. If the watch is not connected to the Internet via your phone, it will not be able to connect to Google servers and will only recognize "Ok Google". All other voice commands will be ineffective.

14.20 Huawei Watch_Why does the Offline icon appear when I say "Ok Google"？ There are two possible reasons for the Offline icon appearing on the watch when you say "Ok Google".

 If your watch is not paired with your phone via Bluetooth or your phone is not connected to the Internet, your watch will only be able to recognize the "Ok Google" voice command. No other voice commands will be recognized, therefore the Offline icon will be displayed.  If your watch is paired with your phone and your phone is connected to the Internet, the Offline icon may appear when the Internet connection is slow or intermittent, or when the watch is syncing a large amount of data from your phone.

14.21 Huawei Watch_Why is there a large discrepancy between heart rate measurements after a period of strenuous exercise?

 During strenuous exercise, your heart rate will be in the range of 140-180 beats per minute (bpm). After you finish exercising, it will decrease rapidly to 90-110 bpm within

HUAWEI WATCH FAQs-en_us-V2.8 14 Requirement&Complain&Special Isuue and Sulotion

2–3 minutes. It takes approximately 11 seconds for the watch to measure your heart rate, therefore each measurement is likely to be different.  In addition, discrepancies are also likely if you adjust the tightness of the watch strap between each test.

14.22 Huawei Watch_Why does the screen have a reddish tint when viewed in the dark? Is this a quality defect？ We have noticed inquiries from some users that a reddish tint was observed on some of their Huawei watches. Huawei can confirm that all the watches showing red tint are compliant with key display specifications and functions found within common usage cases. The reddish tint is only observable in very low ambient conditions under a dominate black watch background. This behavior in no way affects the functioning of the watch. Huawei carefully select our components to meet the highest standards. The battery-efficient AMOLED screen design and functionality were chosen to best fit our customers’ needs and provide an optimal experience. If you have further questions regarding your watch, please contact [email protected] .

14.23 Huawei Watch_How can I find the watch's Bluetooth name？ Swipe left on the watch's home screen, then select Settings > About. The watch's Bluetooth name can be found under Device name.

14.24 Huawei Watch_Why is the accelerometer not sensitive？

 If your watch is set to power saving mode, data is only updated once per minute in ambient mode. When the screen is on, data is updated in real time.  The watch features a highly-accurate 6-axis motion sensor with a 3-axis accelerometer and gyroscope. These sensors can track your activity data for walking, running, climbing stairs, and more. The accelerometer has passed stringent tests and provides highly accurate step data.

14.25 Huawei Watch_Why doesn't the screen always turn on when I lift my wrist？ You can lift or tilt your wrist to wake the screen. Lift to wake: With your arm pointing downwards, lift your wrist until the watch face is facing you. Tilt to wake: Tilt your wrist forwards or backwards.

HUAWEI WATCH FAQs-en_us-V2.8 14 Requirement&Complain&Special Isuue and Sulotion

14.26 Huawei Watch_I purchased a watch when I was travelling outside China. How do I use it when I get back to China? Download the Android Wear app from the Google Play Store. The Android Wear app customized for China cannot be used in this case.

Only one Android Wear app can be installed on the phone that you use to pair with your watch. Make sure the Android Wear app edition is applicable to your watch. Delete the Android Wear app customized for China. You can use applications that do not require Google cloud services. The following applications will not be available in China because they require Google cloud services.

 Google Calendar  Google Maps  Google Now  Google voice service (Ok Google)  Gmail  Hangouts

14.27 Huawei Watch_Why is there a gap between the screen and the watch case？ The watch screen and case are made of different materials. During the welding process, very small gaps may form between the screen and the case due to manufacturing constraints. This is entirely normal. All stages of the manufacturing process are subject to stringent quality control tests to ensure an optimum user experience.

14.28 Huawei Watch_Can I connect the Huawei Wear app to my watch？ Yes. You can view detailed activity data in the Huawei Wear app. Ensure that you have paired your watch with your phone via the Android Wear app. Sync the data from your watch and then open the Huawei Wear app.

HUAWEI WATCH FAQs-en_us-V2.8 14 Requirement&Complain&Special Isuue and Sulotion

You will not be able to connect your watch to the Huawei Wear app unless you paired your watch with your phone via the Android Wear app.

14.29 Huawei Watch_Why are the motor's vibrations so weak? Why can't I feel the vibrations on my watch？ Vibration intensity is a subjective measure and is likely to vary from user to user. The watch's vibrations may feel weak if the strap is loose. Tighten the strap to increase the intensity of the vibrations. The Huawei Watch features cutting-edge motor components to maximize the intensity of the watch's vibrations. Thank you for your feedback and interest in the Huawei Watch. We will consider your suggestions and continue to optimize our products for a better user experience.

14.30 Huawei Watch_Why does my watch screen freeze? If the screen freezes or does not respond in ambient mode when you swipe on the screen or press the power button, please update your watch to the latest version. If the issue persists after the update, press and hold the power button for 10 seconds to force your watch to restart. If the restart still does not solve this issue, please contact your local service center and apply for product maintenance. Thank you for your feedback and interest in the Huawei Watch. We will consider your suggestions and continue to optimize our products for a better user experience.

14.31 Huawei Watch_Why is the in-call volume so low? On the call screen, swipe up from the bottom of the screen and select Volume in Call options. You may struggle to hear the caller if you are in a noisy environment. The call volume on your watch has been set at a level which is audible when the watch is close to your ear, but not so loud that it might disturb others or compromise your privacy. If you are unable to hear the caller clearly even in a quiet environment, contact your local Huawei service center.

HUAWEI WATCH FAQs-en_us-V2.8 14 Requirement&Complain&Special Isuue and Sulotion

14.32 Huawei Watch_Why is the audio quality so poor when I make a Bluetooth call using my watch? There are many factors which can affect audio quality in a call, including the signal reception of either phone, or wireless interference. It is normal for there to be occasional problems with audio quality. Bluetooth is a close-range, low radiation wireless technology. Please observe the following recommendations when making a Bluetooth call: 1. Ensure that your phone and watch are within 3–5 m of each other, with no large obstructions in between. 2. During a call, ensure that your phone and watch are on the same side of your body. This will prevent your body from blocking the Bluetooth signal, which could result in poor or intermittent audio quality. 3. Check that your surroundings are free of devices that can cause electromagnetic interference, such as microwave ovens or powerful Wi-Fi routers. 4. Check that your surroundings are free of devices that can cause electromagnetic interference, such as microwave ovens or powerful Wi-Fi routers. Huawei is actively optimizing its audio algorithms and will seek to provide better call quality and Bluetooth stability in future software updates.

14.33 Huawei Watch_If my iPhone is connected to my watch and another Bluetooth device, will this impact audio quality on the latter In theory, the watch and the other Bluetooth device should not interfere with each other. Your iPhone connects to your watch using the Bluetooth Low Energy (BLE) channel, while connecting to Bluetooth headsets, speakers, or car kits using the standard Bluetooth interface. If audio quality deteriorates on another Bluetooth device connected to your iPhone, it could be due to a compatibility issue that arises when your iPhone establishes concurrent BLE and standard Bluetooth connections. To ensure optimal audio quality, it is recommended that you disconnect your watch from your iPhone before connecting a Bluetooth headset, speaker, or car kit.

14.34 Huawei Watch_Why do I seem to have an allergy when wearing my watch? The Huawei Watch body is made of stainless steel. The upper surface is made of sapphire glass while the rear cover is made of stainless steel and Corning glass. The watch strap is made of either stainless steel or genuine leather. Your watch, especially the parts that have frequent contact with your skin, such as the strap, rear cover, and button, have passed strict allergy tests. The control of hazardous substances also meets EU standards.

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Due to individual differences, allergies may still occur. If you think you may have an allergy, please consult a doctor immediately. It is recommended that you not wear the watch too tightly to avoid redness of the skin. To comfort the user, escalate this issue to a service representative immediately and record the following information on the online trouble ticket: Information to be recorded: details about the watch, such as the model, SN, strap type, and purchase channel Sample questions for collecting information: Have you been wearing your watch too tightly? Can you provide a picture of the allergic area? Did the allergy occur on the skin touching the strap or the rear cover? How many days after you started wearing your watch did you get the allergy? Did you also have an allergy when wearing a different watch? Have you had allergies before? Did you encounter any special circumstances that occurred, such as sweating after exercising or washing your hands before or after having the allergy?

14.35 Huawei Watch_Why do I seem to have what appears to be scalding when wearing my watch? Your watch can be safely worn between temperatures of 0°C to 35°C. Please avoid exposing your watch to high temperatures or direct sunlight for extended periods of time. Your watch has a temperature protection and control mechanism to prevent it from getting too hot or scalding your skin. If your skin becomes red, stop wearing your watch, restart it, and check whether it continues to overheat. If overheating persists, take your watch to an authorized Huawei service center for inspection. If overheating persists, take your watch to an authorized Huawei service center for inspection. Information to be recorded: details about the watch, such as the model, SN, strap type, and purchase channel Sample questions for collecting information: Have you been wearing your watch too tightly? Can you provide a picture of the scalded area? Did the scald occur on the skin touching the strap or the rear cover? How many days after you started wearing your watch did you get the scald? Did you still have a scald on part of your skin after taking off your watch? What did you use your watch for before you got the scald, for example, make a call, use it to play music, or use it for map navigation? At what temperature did you wear your watch? Did you use your watch at a high or low temperature? Did your watch suddenly heat up for no reason? Did you encounter any special circumstances that occurred, such as sweating after exercising or washing your hands before or after having the scald?

14.36 Huawei Watch_What should I do if the watch crystals become dislodged? Watch crystals are not covered by the warranty. If any crystals become dislodged, contact your local service center to arrange for your watch to be repaired.

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14.37 Huawei Watch_How do the Jewel and Elegant versions of the Huawei Watch differ from earlier versions? Both watches offer the same functions as previous versions. The Huawei Watch Jewel features 68 Swarovski Zirconia crystals, while the Huawei Watch Elegant has a Clous de Paris pattern on the watch face. Sporting a slim 18 mm premium leather strap with a textured alligator pattern, the Jewel and Elegant versions also come with a number of exclusive feminine watch faces, including two watch faces designed by Swarovski. With a chic, stylish design, the watches are perfect for both formal and informal occasions.

14.38 Huawei Watch_Why is the watch often slow to respond? Third-party apps may cause your watch to slow down. If your watch is slow to respond, try uninstalling some third-party apps.

Restoring your watch to factory settings by unpairing it from your phone will not uninstall third-party apps, as the watch will automatically sync apps with your phone when you re-establish the Bluetooth connection.

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15 Purchase and Service Consultation

15.1 Huawei Watch_Why did Huawei decide to launch a smartwatch? 15.2 Huawei Watch_What makes the Huawei watch stand out from its competitors in terms of its design? 15.3 Huawei Watch_What makes the Huawei Watch stand out from its competitors in terms of its features? 15.4 Huawei Watch_Which countries will the Huawei watch be sold in? 15.5 Huawei Watch_When will the Huawei watch go on sale? 15.6 Huawei Watch_What is the retail price of the Huawei watch? 15.7 Huawei Watch_Where can I purchase a watch strap and charger? How long should I wait for the delivery from the official website? 15.8 Huawei Watch_What is covered by the warranty?

15.1 Huawei Watch_Why did Huawei decide to launch a smartwatch? Smartwatches are the ideal smartphone accessory and help to enhance the user experience on smartphones. In addition, wearable devices are poised to become the next big battleground in consumer electronics. Smartwatches are one of the most popular types of wearable devices and have proved popular with consumers.

15.2 Huawei Watch_What makes the Huawei watch stand out from its competitors in terms of its design? 1. The watch features a circular 42 mm watch face with a classic design. The watch crown is located at 2 o'clock. 2. The watch boasts an exquisite design and sports a stainless steel case. 3. Ultra-thin bezels. 4. High pixel density display protected by sapphire crystal glass.

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(The Motorola Moto 360 has a 46 mm circular watch face, the LG G Watch R has a 45.5 mm circular watch face, and the Samsung Gear Live and the iWatch have a rectangular watch face.)

15.3 Huawei Watch_What makes the Huawei Watch stand out from its competitors in terms of its features? 1. There are a variety of bespoke watch face designs to choose from. These designs include a selection of classic & luxury, modern business, modern & simple, and feminine. 2. There are a variety of straps to choose from, including stainless steel mesh, stainless steel links, gold and black plated stainless steel links and leather. These straps are easy to change by hand and can be replaced with any standard strap of 18mm-wide lug interface.

15.4 Huawei Watch_Which countries will the Huawei watch be sold in? The Huawei Watch will be available from September 2015 in more than 20 countries and regions, including the US, the UK, Australia, France, Germany, Spain, Hong Kong, Italy, Japan, Finland, Russia, and the UAE.

15.5 Huawei Watch_When will the Huawei watch go on sale? The first batch of watches will go on sale in France, Italy, Spain, Germany, the UK, and the US at the end of September.

15.6 Huawei Watch_What is the retail price of the Huawei watch? The retail price in Europe ranges from €399 to €699 (Classic leather: €399, Classic mesh: €449, Active: €449, Elite: €699). Please wait for official information on the retail price in other countries and regions.

15.7 Huawei Watch_Where can I purchase a watch strap and charger? How long should I wait for the delivery from the official website? Please visit Huawei's official website at http://www.gethuawei.com/buy-huawei-watch to purchase watch straps and chargers.

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15.8 Huawei Watch_What is covered by the warranty? Huawei will repair all non-manmade defects in material and workmanship free of charge during the period of warranty.

Accidental damage including a drop or water damage is not covered by the warranty.