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Faqs for Future Generali India Life Insurance Customers During Covid-19 Pandemic

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Faqs for Future Generali India Life Insurance Customers During Covid-19 Pandemic FAQS FOR FUTURE GENERALI INDIA LIFE INSURANCE CUSTOMERS DURING COVID-19 PANDEMIC Dear Customers, On March 24th, India went on lockdown due to COVID-19 pandemic. In this unprecedented scenario, our resolve to be the lifetime partner for you remains as strong as ever. We assure you that entire Future Generali India Life teams are doing their best to ensure that our processes operate seamlessly and services remain unaffected. However, there would be some disruptions which may affect the speed of our response or availability at some touchpoints like branches and call centre. With our digital service avenues, we are at your service 24*7 from the comfort and safety of your homes. Will all Life Insurance Plans of Future Generali India Life Insurance cover Q. No. 1 death caused by COVID-19? All life insurance plans of Future Generali India Life Insurance cover death caused by COVID -19 subject to insurance policy terms & conditions being met (T&C apply). Future Generali Heart & Health Insurance Plan (UIN: 133N069V01 & 133N069V02), Future Generali Cancer Protect Plan (UIN: 133N06301 & 133N063V02) and Critical Illness Riders cover specific medical conditions. COVID-19 is not covered as a part of these two products and riders. Death Benefit, if applicable as per product terms and conditions, shall be paid in case of death because of COVID-19. Q. No. 2 How do I pay my renewal premium? You can pay your premium online through a) Pay Premium Online Click here: https://bit.ly/3aRTIvz b) Register on Customer portal or download FG Life App. Click here: https://bit.ly/2XeMw8L c) To pay premium by using PayTM once you open the App, please select “Insurance Premium” option. Then choose company name- “Future Generali India Life Ans. Insurance” and pay premium for your policy. Click here: https://bit.ly/2XiLkkS d) For other wallets & Cash card- Icashcard, ITZ Cashcard, MobiKwik, Jiomoney, Oxygen Wallet, Payworld money, Yes bank wallet, Pockets (Powered by ICICI) please visit “https://life.futuregenerali.in/” and select “Pay premium” option on main page e) You may also visit ICICI & Axis Bank branches for making premium payments. Please check the branch timings locally as the bank branches may be operational for limited hours due to current lockdown restrictions. My Policy premium is due in the month of Mar'20/Apr’20. Will I get an Q. No. 3 extension in the grace period? For all policies, where premium is due in the month of March 2020 or April 2020, Grace Period will be extended by one Month i.e. if your premium payment frequency is monthly, then your grace period is 45 days from your premium due date and similarly if your premium payment frequency is quarterly/half-yearly/yearly then your grace period is 60 days from your Ans. premium due date. However, you can pay the due premium(s) any time before the expiry of the extended grace period. Q. No. 4 Can I visit your Branch Office? Which of your offices are open? Your safety is our first Priority. Please stay home and stay safe. To combat the impact of COVID-19, all our employees are working from home and are available on telephone and electronic means of communication to attend to your queries. You may reach out us via our Ans. Toll Free no. 18001022355 for any servicing needs or call our claim support helpline no. 9769872468 from your registered mobile number. For your safety, we urge you to avoid stepping out of your house during this lockdown period. Q. No. 5 Where can I access information related to my policy? You can access policy related information via our below mentioned digital modes 24x7: 1. WhatsApp - Just text Hi to +91 8108198633 from Policyholder’s registered mobile number 2. Customer portal 3. FG Life App 4. SMS @ 5607003 Ans. Click here for more details: https://bit.ly/3dxxCQR Services available: Pay your renewal premium, Know your fund value, Track your claim status, update your key details & download policy related statements, etc. 5. Toll Free No 18001022355. Self Service options available 24x7. Our Customer Service executives are available to assist you between 8am to 8pm Monday to Saturday 6. Write to our Customer Service department at [email protected] Q. No. 6 My Policy Survival Benefit is due. Will I get my money on time? Yes, your money will be credited into your bank account registered under your policy. Please be rest assured that FGI Life is working to ensure your due benefits reach you on time. If you have not registered your bank account under your policy, you may use our digital modes to get the bank account updated by logging into our customer portal (https://bit.ly/3dxxCQR) or download FG Life app from Google Play store or send your pre- Ans. printed cheque leaf/bank statement/passbook on our WhatsApp number 8424009740 along with your policy number for required update. You may also submit your NEFT mandate form to your nearest FG branch office in case it is operational. If your bank account details are not updated, the cheque towards the Survival Benefit will be dispatched once the postal services resume after lockdown. My Policy Maturity is due. Will I get my money on time? Hope my pay- Q. No. 7 out will not be held back due to COVID-19 lockdown. Yes, your money will be credited on time into your bank account registered under your policy basis the due date. If you have not registered your bank account under your policy, you may use our digital modes to get the bank account updated by logging into our customer portal Ans. (https://bit.ly/3dxxCQR) or download FG life app from Google Play store or send your pre- printed cheque leaf/bank statement/passbook on our WhatsApp number 8424009740 along with your policy number for required changes. You can also submit these documents at your nearest FGI branch office in case it is operational. Will I get my “Annuity pay-outs (pension)” on time? Hope my pay- out Q. No. 8 will not be held back due to COVID- 19 lockdown. Yes, your “Annuity pay-outs (pension)” will be credited on time into your bank account registered under your policy basis the due date. If you have not registered your bank account under your policy, you may use our digital modes to get the bank account updated by logging into our customer portal Ans. (https://bit.ly/3dxxCQR) or download FG life app from Play store/App store or send your pre- printed cheque leaf/bank statement/passbook on our WhatsApp number 8424009740 along with your policy number for required changes. You can also submit these documents at your nearest FGI branch office in case it is operational. Q. No. 9 Will my policy cover COVID-19 Claims? Yes, FGI Life will always stand by you and your loved ones when you need us the most. Ans. Death claims arising due to COVID-19 are treated at par with other causes of death. Hence, death claims due to COVID-19 are admissible, subject to Policy terms & conditions. I have taken a Critical Illness rider under FGI Life policy, whether the Q. No. 10 medical condition arising out of COVID-19 are covered under the Rider? Critical Illness Rider issued by FGI covers only the critical illnesses specified in the policy and Ans. hence COVID-19 claims will not be admissible. How can I perform my ULIP transactions such as Fund Switch and Q. No. 11 Premium Redirection? You can visit our customer portal (https://bit.ly/3dxxCQR), to place transaction requests like Ans. fund switch and premium redirection. The transactions can be carried out on our mobile app as well which can be downloaded from Google Play Store What documents are required for submitting a COVID-19 claim? Q. No. 12 Claimant can submit death claim intimation at our nearest branch office, in case it is operational. In case the nearest branch is non-operational owing to COVID-19 advisories, you can send scanned copy of following documents over email to [email protected] with the subject line ‘COVID-19 Claim for Policy No.: #123456789’ and file a claim via - https://bit.ly/2Rw2PdL Documents required are – 1. Duly filled Claim Form or a letter from the Claimant Ans. 2. Certified copy of the Death Certificate or Proof of death establishing identity of the life assured in the form of list issued by State Government or newspaper cutting stating the death details, 3. Letter issued by local authorities confirming death due to by COVID-19 or any other valid proof which can be accepted by us. 4. Original Policy Document or Indemnity for loss of policy bond 5. KYC documents of life assured 6. KYC of nominee (Aadhaar and PAN card of the nominee) 7. Original Cancelled cheque or coloured scan copy of passbook of the nominee Where can I get my policy related statements like Annual Premium, Q. No. 13 Premium Receipts and Fund Statements? You can download policy related statements like Unit Statement, Annual Premium Statement, Premium Receipts, etc. by logging into our customer portal (https://bit.ly/3dxxCQR) Ans. You can also drop us a message on our WhatsApp no. +91 8108198633 for Premium Receipt and Annual Premium Statement In case you face any issues in downloading statements, write to us at [email protected] from your registered mail ID. Is repayment moratorium on loan announced by RBI applicable on the Q. No. 14 loan taken against my insurance policy? Ans. Moratorium will not be applicable as the loan taken is against your insurance policy given by the insurance company.
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