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A Patient's Guide to Surgery

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A Patient's Guide to Surgery A Patient’s Guide to Surgery Baylor Regional Medical Center at Plano Surgery Information Contents Your surgery at Baylor Plano is on: Letter from the president. .1 Welcome to Baylor Plano . 3 Preparing for surgery. 4 DAY OF THE WEEK If the patient is a child . 4 Fees and medical insurance. .5 Before your surgery. .5 DATE TIME The night before surgery. .6 When to notify your doctor. 6 Baylor Plano will attempt to contact you by phone prior to When you arrive . .6 your scheduled surgery date. The day of surgery . 7 Special Instructions The procedure itself. .8 a You will need pre-operative testing, please call to schedule: Recovery . .8 Surgical site infections. .8 a Baylor Plano hours of scheduling: After surgery . .10 8:00 a.m. – 5:30 p.m. Monday – Friday At home after surgery . 10 469.814.5500 –Pre-operative scheduling Pain management . .11 CaringBridge . 14 a Other: Patient visitor information. 15 Pastoral care . 16 Maps and directions. 17 3-dimensional campus map . 18 aYou will not need pre-operative testing Patient’s medication list. .19 Helpful phone numbers. Inside Cancellation Policy back If you are unable to keep your appointment, please notify cover your physician as soon as possible. We appreciate your consideration of this request. Pre-Registration If you would like to pre-register prior to arriving at Baylor Plano please visit our Web site, BSWHealth.com/Plano, and click on the top right corner link titled register. This will allow your registration process at the hospital to be 4700 Alliance Boulevard expedited as we will already have your basic information. Plano, Texas 75093 469.814.2000 BSWHealth.com/Plano We also have a section of our Web site (just left of our register link) called HealthSource. This online resource is a health Physicians are members of the medical staff at one of Baylor Health Care System’s subsidiary, community or affiliated medical centers and are neither channel that will allow you and your family to make informed employees nor agents of those medical centers, Baylor Regional Medical Center at Plano or Baylor Health Care System. Photographs may include models or health care decisions as our commitment to your health actors and may not represent actual patients. ©2010 Baylor Health Care System. All rights reserved. BRMCPL_492_2010. goes beyond diagnosis and treatment. This resource is specifically designed to provide you with tools, support, and relevant information about your medical condition. From the President Dear Patient, At Baylor Regional Medical Center at Plano, we are striving to develop a tradition of caring—for our patients and communities. We strive to deliver health care compassionately and to act with absolute integrity in the way we do our work and the way we live our lives. Each member of the Baylor Plano team is committed to helping you heal quickly so you can return to the life that you enjoy. Your concerns are important to us. In order to achieve the highest level of health care, we welcome your comments, complaints or feedback. We are committed to providing you with the highest level of quality care possible. You also have a right to participate in ethical issues concerning your care, and may request to meet with a representative from our Medical Ethics Committee. If you have questions, please feel free to contact the Baylor Plano receptionist by dialing zero (0) who will notify an administrator to meet with you. Or you may leave a message with administration by calling 469.814.2100. You have our personal assurance there will be no retribution for asking questions or raising concerns about any issues. We are equally committed to assuring our actions consistently reflect our words. In this spirit, we want your visit here at Baylor Plano to be an enjoyable one. Thank you for allowing us the opportunity to provide you with quality care. It is our privilege to serve you. Sincerely, Jerri Garison President Baylor Regional Medical Center at Plano | A Patient’s Guide to Surgery 1 Baylor Plano is designated as a safe surgery checklist mentor hospital by the Institute for Healthcare Reform. Baylor Plano also has received numerous quality awards, some of which are listed below. Welcome to Baylor Regional Medical Center at Plano Your doctor has scheduled your upcoming surgery at our facility. Baylor Plano is a technologically advanced hospital where surgeons perform a broad range of procedures. Our facility offers a safe, convenient, quality, caring, smoke-free environment for outpatient and inpatient hospitalization. Fully licensed by both the State of Texas and the Federal Medicare program, and accredited by the Joint Commission, Baylor Plano serves Collin County and surrounding areas. Our central location offers easy access for patients and doctors traveling from any direction. At Baylor Plano you will receive personalized attention from caregivers and benefit from healing in your own private room. Your hospital room Additional hospital amenities • All larger-than-average private rooms • Concierge • Oversized windows provide generous light • Family dining lounges with kitchenettes • Free visitor wireless Internet network • Room service offered from 7 a.m. to • All rooms have a 30-inch LCD television 7 p.m. • Most rooms have a safe for valuables • Business centers with computer access • Free parking garage and valet service Your hospital team • Pet therapy available • Patient care nurse navigator • Full-time pastoral care services for many • All registered nursing staff faiths • Certified oncology nurses • Garden level patio • All board certified or board eligible • Free notary service to patients physicians • ATM • All emergency physicians boarded in • Smoke-free campus emergency medicine If you have any questions We want you to feel comfortable and informed about your surgery, and want your experience at Baylor Plano to be as pleasant as possible. Please feel free to call us anytime if you have any questions or concerns. We also welcome your comments and suggestions about your experience with us. Our main phone number is 469.814.2000. To take a virtual tour of Baylor Plano please visit BSWHealth.com/Plano. Baylor Regional Medical Center at Plano | A Patient’s Guide to Surgery 3 Preparing for Surgery A member of our staff will attempt to call you prior to your surgery date in order to confirm the date of your surgery, complete a pre-admission questionnaire, provide you with your pre-operative instructions and review your medication instructions. Please inform the staff member of any daily medications, including the dosage, you currently are taking, especially for heart, diabetes or blood pressure problems. Be sure to mention any over-the-counter drugs such as Aspirin, Bufferin, Nuprin, Advil or Motrin and any herbal medications you take. You will be given instructions by your surgeon and/or anesthesiologist for medications you may take the morning of surgery. For your safety and protection, you will not be allowed to drive a motor vehicle home from the facility unless otherwise instructed. If your surgery involves a general anesthetic or other type of sedation, please arrange for a responsible person to remain at the hospital during surgery. You may want to have a spouse or friend stay with you the first night following surgery. If the patient is a child, it is best to have someone along with the driver to help care for the child on the trip home. If the patient is a child, please remember: • One or both parents (or guardians) must remain at Baylor Regional Medical Center at Plano while the child is at our facility. • A parent or guardian must sign an informed consent for the surgery if the child is under 18. • Guardians must bring written proof of guardianship on the day of sugery; without this documentation, surgery may be delayed. 4 A Patient’s Guide to Surgery | Baylor Regional Medical Center at Plano Fees and Medical Insurance Baylor Plano bills for services incurred during your visit. Your bill may include charges for services provided in various areas. Baylor Plano accepts most major commercial insurance, HMP/PPO plans, Medicare, Workers Compensation and Medicaid. We collect deductibles, copayments and a portion of your out-of-pocket expenses prior to arrival or at registration. We will then bill your insurance carrier for our facility fee charges. After their consideration, you will be billed for the balance. If you have questions regarding fees or insurance, please feel free to call us. In certain circumstances, payment plans may be arranged; please speak with our financial counselor prior to admission by calling 469.814.2312. Baylor Plano accepts Discover, American Express, Visa, MasterCard, personal checks, cashier’s check, and cash. Before Your Surgery Imaging (radiology) testing: Baylor Regional Medical Center at Plano is committed to safe, quality services in all areas supporting your surgical care. This is especially true in essential supporting services like medical imaging. Advanced imaging technologies are found at Baylor Plano; this includes in-surgery imaging technology that your doctor may use to guide your operation such as X-ray or ultrasound images. Medical imaging tests like chest X-ray, CT scans or MRI scans are important tools for your doctor to plan your surgery so have these tests completed at Baylor Plano prior to your day of surgery. Your images and reports will be available to your doctor prior to your surgery date and available in the surgical suite during surgery if needed. Laboratory tests: Your doctor may order pre-operative lab tests to assist in screening and preparing you for surgery. These may include specific blood tests, an EKG, and chest X-ray, which can be done at Baylor Plano. Pre-testing is recommended prior to your surgery date and preferably is completed 2–3 days prior to your surgery.
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