Annual Report and Financial Statements 2019
Annual Report and Financial Statements 2019 Strategic report Group KPIs 6 Chair’s letter 8 Business model 12 Chief Executive’s Q&A 14 Stakeholder engagement 17 Understanding our market 18 Market review 20 Our strategy 21 Our strategic progress 22 Creating fantastic experiences for our customers is why we come to Operating responsibly work every day. Operating responsibly 26 We are a values-led business, and our STARS values of service, teamwork, ambition, responsibility, and solutions – are what leads us to strive every day to improve our business, and ensure that we are fulfilling Operating review our stakeholders' needs. Operating review 34 Grosvenor Casinos Our commitment to working hard for our Operating review Mecca 36 Operating review International 38 customers and stakeholders is what we Operating review Digital 40 mean by ‘Our work, your play’. Financial review 42 Tax fact file 44 Non-financial information statement 47 Risk management 48 Governance Chair’s introduction 54 Board of directors 56 Corporate governance 60 Directors’ remuneration report 76 Directors’ report 95 Directors’ responsibilities 99 Financial statements Independent auditor’s report 102 Group income statement 110 Group statement of 111 comprehensive income Balance sheets 112 Statements of changes in equity 113 Statements of cash flow 114 Notes to the financial statements 115 Unaudited appendix to the financial 157 statements: Five year review Other information: 158 Shareholder information Our purpose working together to create exciting environments that reflect the changing needs and expectations of our customers and colleagues, delivering stimulating and entertaining experiences every time, To Excite and To Entertain. Our ambition to become a £1bn revenue international gaming company by 2023, through transforming our business and consistently exceeding our customer and shareholder expectations.
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