2020 Annual Report (PDF)
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100 Park St., Glens Falls, NY 12801 2020 518.926.1000 | glensfallshospital.org YEAR IN REVIEW . tt. R S . B iRRi t. t di S n SSt BBaa ddge . g t o ay g n S i n yS S e re S WELCOME TO THE 2020 GLENS FALLS HOSPITAL n o St e r n 2024 i . S 7 a rree UUn n t . tt.S rrre . Wara U t . W Whitehall . e . v tt. e . YEAR IN REVIEW A v t S S n A k S 4 a n r k a r m a St. 4 r Elm t. P m Ellmm S a e r P hhe e S h 6 5 GG .. l SSh . tt lee t t S nn S S S SSt n tt... d d n a aa a ccca 22 o ooa ii rror h B h B ooho MMMo 9L 3 Lake Murrrraayy Stt.. 149 . t t. t. HudsonHudson t George S S S Ave.Ave. S The 2020 Glens Falls Hospital Year in Review captures the incredible achievements of the Glens Falls Hospital 2 h h h h t t Granville t t 19 u u u Queensbury team during a year that challenged us beyond what we could have imagined. In these pages are countless o o LS S Sou So S L FA 10 stories of how our physicians, nurses and other employees overcame obstacles to ensure that Glens Falls and the GLENS 4 149 surrounding region had access to high-quality, compassionate healthcare during an incredibly challenging time. 17 9 1311 Lake 8 1412 Glens When the world was turned upside down in early 2020 with the onset of the COVID-19 pandemic, the Luzerne Falls 9N 15 team at Glens Falls Hospital rose to the occasion and worked with the shared purpose of being there for our community in its greatest time of need. The Glens Falls Hospital COVID-19 response Hudson encapsulates who we are at our best—a mission and purpose-driven community hospital Falls with innovative, compassionate people who will go above and beyond to serve our friends and neighbors. This has been evident in every area of the hospital, from our environmental 32 197 14 9 Fort 40 services team to our lab technicians, physicians, nurses, respiratory therapists and countless others Edward Corinth 13 Argyle 22 who have raised the bar for how we care for and protect our patients and the community. er 50 iv 4 H on R While much of the spotlight has been shone on the response to COVID-19, we have also achieved significant uds milestones in patient care and access, growth and evolution of our system and advancements in technology 9N Wilton Salem that strengthen our ability to continue providing best-in-class care in a community setting. 1915 18 Highlights from this past year include: 32 9 50 • Finalizing our affiliation with the • Submitting our Magnet® application, to elevate Albany Med Health System. the practice of nursing at Glens Falls Hospital. Schuylerville 29 • Introducing new models of care, including • Elevating the status of established programs 20 REGIONAL LOCATIONS 22 29 a partnership with Massachusetts General and our commitment to exceptional patient care 16 Greenwich Hospital to deliver teleneurology services. through numerous awards and accreditations. Saratoga 372 Springs 17 Cambridge You can learn more about these accomplishments, and many others, by reading this year’s annual report. Through it all, we remain grateful for the outpouring of support we have received from donors, community members, patients, family members of our healthcare heroes and many others. You all have reminded us of the importance of a strong community hospital and what we can achieve when we come together, 1. Glens Falls Hospital 8. Rehabilitation & Wellness Center 15. Wilton Medical Center united by a single mission. Hearing Center Hearing Center at Wilton 2. Physical Therapy at Main Street 9. Adirondack Cardiology 16. Greenwich Medical Center 3. Adirondack ENT I am confident that with your continued support Glens Falls Hospital will remain strong no matter the 10. Advanced Imaging at Baybrook 17. Cambridge Medical Center circumstance and continue to positively impact the lives of the people we serve throughout the region. 4. Orthopedic Specialists of Glens Falls Hospital and Urgent Care Surgical Specialists of Glens Falls Hospital 11. Hudson Falls Lab Collection General Surgery, Thoracic, Urology 18. Salem Medical Center 12. Hudson Falls Medical Center 5. Lab Services at 90 South Street 19. Granville Medical Center 13. Medical Imaging and Lab Services Best of Health, 6. Physical Therapy at Irongate at HHHN Moreau Family Health 20. Whitehall Medical Center 7. Community Care Coordination 14. Evergreen Medical Center Dianne Shugrue PHOTO DISCLAIMER President & CEO The 2020 Annual Report includes a collection of images from throughout the year, masked and unmasked. Please understand that the unmasked images were either taken before the COVID-19 pandemic or with proper social distancing. • In coordination with state guidelines, • The FOOD! So many individuals, OUR RESPONSE TO THE visitation was temporarily closed organizations and restaurants down. Understanding how important delivered meal after meal. We a loved one’s presence may be for cannot thank our community COVID-19 PANDEMIC recovery, the Patient Experience team enough for the amazing response. encouraged virtual visitation via digital devices to stay in touch with patients. • Area businesses, dentists and others donated supplies The optimism that greets each new decade is often palpable; New Year’s celebrations The hospital was able to provide iPads of masks, hazmat gear, gloves and other PPE to help seem more joyous, plans for the future become more urgent and most people look to those who didn’t have technology with the shortage we saw at the onset of the pandemic. to communicate with loved ones. forward to what the new decade will bring in technology and yes, in healthcare. To say 2020 has been challenging would be the understatement of any decade. • In the face of limited personal protective equipment (PPE), Kenta Kameda, RN, Clinical Nurse Informaticist, jumped in Still, at Glens Falls Hospital your local team of healthcare Here are a few examples of how Glens Falls Hospital, with two 3D printers to make custom heroes stepped up to take on a frightening virus, stepped our amazing employees and a grateful community shields to help protect our colleagues. • The artful expressions of support, from the thank you in front of the virus to do everything in their power to save tackled the most severe, world-wide health crisis in more messages written in chalk on our walkways, to giant, and change lives and stepped over obstacles to provide than 100 years—the novel coronavirus, COVID-19. • Since the onset of the COVID-19 pandemic, painted rainbows, to framed donations of art from innovative and cutting-edge therapies. Hillary Alycon, MPH, CIC, Director of Infection children have brightened our days during this dark time. Prevention & Control, has presented multiple, virtual community presentations on topics surrounding the virus as well as the vaccine. Those videos can be found at GlensFallsHospital.org AT THE CUTTING EDGE • By the time COVID-19 COVID-19. Led by Jim Keeley, Respiratory Care Services • In December 2020, we established a COVID-19 • Local Marketing and Advertising firm Trampoline Design reached the North Country, Manager, the team cross-trained anesthesiologists in Vaccine Clinic for essential healthcare workers. partnered with Fountain Square Outfitters to develop a Glens Falls Hospital was the use of anesthesia machines as ventilators. The team “Quarantine Adventure” line of clothing which they sold already prepared. Erin also converted single ventilators into dual ventilators, COMMUNITY SUPPORT as a fundraiser for the hospital. Perkins, Senior Director of so two patients could be placed on a single machine. Laboratory Services, started • Hospital employees • In a remarkable and generous gift to Glens Falls Hospital the process to begin broad- • Glens Falls Hospital was one of the first in the country to were brought to tears and all of our frontline heroes, Behan Communications based testing. We immediately be able to offer convalescent plasma as a therapy option. on multiple occasions wrote, produced, filmed (by cinematographer Cameron mobilized teams, converted the Emergency Department Thanks to the incredible advocacy of a patient’s family, due to the overwhelming Gallagher) and directed (by Behan Communications ambulance ramp and helipad into temporary testing and the dedication of our clinical pharmacy team, patient support received from our friends and neighbors, Vice President John Brodt), the Documentary “Behind sites including a specially designed clinical trailer and Bill Burns received only the second treatment given in the starting with the amazing—and huge—parade of the Masks – Stories of Care, Compassion and even made it possible for patients to be tested in parking Capital District and was able to have a successful recovery. first responders and community members organized Innovation at Glens Falls Hospital during areas so they did not have to leave their vehicles. by Feed the Frontlines founder Jacque Ecuyer, the COVID-19 Pandemic” to show an exclusive “The team at Glens Falls Hospital who was inspired by GFH employee Keri Randall- look behind the scenes at GFH during 2020. • At the onset, one of was unbelievably amazing, the Sherman. This was followed by a parade of UPS the crucial issues we nurses even arranged for us to trucks, a flyover of a U.S. Coast Guard C-130, outdoor The video can be viewed at GlensFallsHospital.org/BehindTheMasks faced was a shortage FaceTime with Bill twice a day holiday dance performances and much more. of personal protective because we could not visit him.” equipment (PPE), in particular N95 – Karen Burns (patient’s wife) respirators, like most hospitals in the country.