Citizen Perception Survey 2017 INTRODUCTION

The purpose of this survey is to understand the resilience challenges of Chennai as seen by its citizens. Further, this allows the Resilient Chennai team to validate/triangulate the resilience challenges as highlighted by experts, government officials etc. Citizen Perception Survey

GENDER WHICH ONE OF THESE DO YOU OWN?

Car 0.1% Male 2.8% Bike 0.3% Female Cycle 0.1% Transgender 19.8% None of the above Prefer not to say 40.4% Unanswered 44.5% Unanswered 4.7% 55.0%

32.3%

AGE WHAT DOES CHENNAI MEAN TO YOU? 64 15 - 19 35 20 - 24 183 25 - 29 189 30 - 34 166 35 - 39 206 40 - 44 144 45 - 49 161 50 - 54 145 22 55 - 59 93 60 - 64 81 65 - 69 33 8 70 - 74 11 5 > 75 4 2 Hom Livelihoo Struggl Sea Others e d e . DISASTERS

. ENCROACHMENT

. TRAFFIC

. LACK OF AFFORDABLE HOUSING

. SEWAGE

We asked citizens to rate . GARBAGE

the Challenges the city . LIQUOR ADDICTION

faces on a scale of: . UNEMPLOYMENT

. ELECTRICITY

. EPIDEMICS

. SOCIAL DISHARMONY 1 5 (Not a (Most . WATER SCARCITY Challenge) Important Challenge) . PUBLIC TRANSPORT Citizen responses to Chennai’s challenges [summary of 1463 respondents] 1 = NOT A CHALLENGE AND 5 = PRIMARY CHALLENGE

1.8% 2.1% 2.5% 2.1% 2.5% 2.4% 3.8% 3.6% 2.2% 3.8% 2.9% 2.3% 3.7% 8.1% 7.6% 6.8% 7.2% 6.2% 7.9% 12.3% 14.8% 8.1% 13.9% 11.6% 10.1% 14.9% 10.5% 14.5% 16.3% 18.3% 24.9% 17.5% 29.2% 20.8% 20.8% 22.8% 25.5% 20.5% 24.1% 25.5% 23.9% 20.6% 33.6% 21.1% 26.2% 25.3% 18.2% 19.1% 28.6% 68.2% 17.8% 61.4% 61.7% 61.0% 16.5% 55.3% 50.1% 44.8% 17.1% 35.3% 39.1% 34.9% 25.5% 24.3% 14.0%

Garbag Encroachmen Wate Sewag Traffic Disaster Housin Unemploymen Liquo Transpor Electricit Social Epidemic e t r e s g t r t y disharmon s y

1 2 3 4 5 1. GARBAGE (4.60)

2. SEWAGE (4.46)

3. WATER (4.41)

4. ENCROACHMENT (4.37)

5. TRAFFIC (4.14) CHALLENGES RANKED BY 6. DISASTER (3.79) MEAN AVERAGE RATING 7. HOUSING (3.77) 8. LIQUOR (3.66)

9. UNEMPLOYMENT (3.56)

10. TRANSPORT (3.43)

11. ELECTRICITY (3.18) 1 5 (Not a (Most 12. SOCIAL DISHARMONY (3.01) Challenge) Important Challenge) 13. EPIDEMICS (2.93) There is a clear consensus amongst respondents that Garbage, Sewage, Water Scarcity, Traffic, Disasters, Housing and Encroachment pose significant challenges to the city (>66% rated 4+).

These have also become focus areas for 100RC Chennai • Zone I (Tiruvottiyur) • Zone IX (Teynampet)

• Zone II (Manali) • Zone X (Kodambakkam)

Zone III (Madhavaram) Zone XI (Valasaravakkam) AVERAGE RANKS BY • • CORPORATION ZONE • Zone IV (Tondiarpet) • Zone XII (Alandur)

• Zone V (Royapuram) • Zone XIII (Adyar)

• Zone VI (Thiru-Vi-Ka Nagar) • Zone XIV (Perungudi)

• Zone VII (Ambattur) • Zone XV (Sholinganallur) 1 5 (Not a (Most Zone VIII (Anna Nagar) Gudapakkam Challenge) Important • • Challenge) DISASTERS ENCROACHMENT TRAFFIC [by corporation zone] [by corporation zone] [by corporation zone]

Thiru-Vi-Ka Nagar 4.84 Ambattur 4.63 Tiruvottiyur 4.89 Tiruvottiyur 4.81 Valasaravakkam 4.62 Thiru-Vi-Ka Nagar 4.84 Tondiarpet 4.50 Shollinganallur 4.62 Tondiarpet 4.80 Shollinganallur 4.45 Tiruvottiyur 4.53 Valasaravakkam 4.50 Royapuram 4.40 Royapuram 4.47 Ambattur 4.40 Valasaravakkam 4.32 Tondiarpet 4.44 Shollinganallur 4.34 Ambattur 4.28 Adyar 4.42 Royapuram 4.33 Alandur 4.02 Perungudi 4.38 Alandur 4.28 Perungudi 3.96 Kodambakkam 4.36 Kodambakkam 4.22 Manali 3.92 Alandur 4.35 Adyar 4.19 Adyar 3.91 Teynampet 4.34 Anna Nagar 4.18 Kodambakkam 3.83 Anna Nagar 4.28 Perungudi 4.16 Anna Nagar 3.73 Thiru-Vi-Ka Nagar 4.16 Manali 4.15 Teynampet 3.60 Manali 3.73 Teynampet 4.06 Madhavaram 3.31 Madhavaram 3.62 Madhavaram 3.58 LACK OF AFFORDABLE HOUSING SEWAGE GARBAGE [by corporation zone] [by corporation zone] [by corporation zone]

Valasaravakkam 4.54 Thiru-Vi-Ka Nagar 4.80 Thiru-Vi-Ka Nagar 4.90 Tondiarpet 4.46 Ambattur 4.70 Ambattur 4.72 Tiruvottiyur 4.36 Tiruvottiyur 4.69 Perungudi 4.72 Royapuram 4.30 Perungudi 4.60 Tiruvottiyur 4.71 Shollinganallur 4.30 Alandur 4.57 Adyar 4.66 Ambattur 4.23 Adyar 4.48 Alandur 4.65 Alandur 4.09 Anna Nagar 4.45 Anna Nagar 4.61 Kodambakkam 4.01 Royapuram 4.39 Teynampet 4.56 Madhavaram 4.00 Shollinganallur 4.30 Royapuram 4.52 Thiru-Vi-Ka Nagar 4.00 Teynampet 4.29 Valasaravakkam 4.26 Manali 3.90 Valasaravakkam 4.23 Kodambakkam 4.11 Perungudi 3.77 Tondiarpet 4.06 Tondiarpet 4.02 Adyar 3.74 Kodambakkam 4.01 Madhavaram 3.96 Teynampet 3.61 Madhavaram 3.81 Shollinganallur 3.95 Anna Nagar 3.58 Manali 3.29 Manali 3.33 LIQUOR ADDICTION UNEMPLOYMENT ELECTRICITY [by corporation zone] [by corporation zone] [by corporation zone]

Ambattur 4.33 Thiru-Vi-Ka Nagar 4.78 Tiruvottiyur 4.71 Shollinganallur 4.20 Tiruvottiyur 4.61 Thiru-Vi-Ka Nagar 4.70 Valasaravakkam 4.16 Royapuram 4.30 Ambattur 3.77 Tondiarpet 4.00 Ambattur 4.16 Royapuram 3.70 Kodambakkam 3.91 Valasaravakkam 4.16 Tondiarpet 3.52 Royapuram 3.87 Shollinganallur 4.11 Valasaravakkam 3.38 Perungudi 3.81 Tondiarpet 4.06 Shollinganallur 3.38 Madhavaram 3.77 Manali 3.98 Perungudi 3.25 Alandur 3.72 Madhavaram 3.88 Manali 3.23 Thiru-Vi-Ka Nagar 3.70 Perungudi 3.66 Alandur 3.17 Anna Nagar 3.67 Kodambakkam 3.58 Madhavaram 3.15 Adyar 3.45 Alandur 3.57 Teynampet 3.06 Teynampet 3.41 Anna Nagar 3.56 Adyar 3.05 Manali 3.02 Adyar 3.37 Kodambakkam 3.01 Tiruvottiyur 2.12 Teynampet 3.35 Anna Nagar 3.01 EPIDEMICS DISHARMONY Water scarcity [by corporation zone] [by corporation zone] [by corporation zone]

Ambattur 3.77 Thiru-Vi-Ka Nagar 4.10 Thiru-Vi-Ka Nagar 4.90 Thiru-Vi-Ka Nagar 3.40 Ambattur 3.88 Tiruvottiyur 4.88 Valasaravakkam 3.22 Tiruvottiyur 3.81 Ambattur 4.70 Shollinganallur 3.19 Tondiarpet 3.48 Royapuram 4.62 Kodambakkam 3.15 Royapuram 3.38 Teynampet 4.56 Alandur 3.07 Valasaravakkam 3.23 Adyar 4.44 Teynampet 3.04 Perungudi 3.23 Anna Nagar 4.44 Perungudi 3.01 Manali 3.12 Tondiarpet 4.40 Anna Nagar 2.94 Shollinganallur 3.07 Perungudi 4.36 Adyar 2.88 Madhavaram 3.04 Alandur 4.35 Tondiarpet 2.82 Alandur 3.00 Valasaravakkam 4.22 Royapuram 2.70 Adyar 2.85 Kodambakkam 4.13 Madhavaram 2.50 Kodambakkam 2.85 Shollinganallur 3.84 Tiruvottiyur 2.20 Anna Nagar 2.79 Madhavaram 3.54 Manali 1.88 Teynampet 2.77 Manali 3.48 TRANSPORT [by corporation zone]

Tiruvottiyur 4.76 Thiru-Vi-Ka Nagar 4.72 Tondiarpet 3.92 Ambattur 3.88 Royapuram 3.88 Manali 3.63 Valasaravakkam 3.62 Perungudi 3.56 Teynampet 3.43 Alandur 3.41 Adyar 3.31 Shollinganallur 3.18 Anna Nagar 3.17 Madhavaram 3.00 Kodambakkam 2.97 SOME COMMENTS ON ZONES >1400 people answered the question.

We asked citizens what 16% proposed changes related to Leadership & Policy. they would do if they were 37% proposed actions related to improving Infrastructure. the Mayor of Chennai, to 28% proposed Green Initiatives. make the city better. 20% proposed actions in the area of Social Reform & Welfare. LEADERSHIP & POLICY

21% mentioned rooting out corruption.

17% dealt with stricter enforcement of existing laws

15% stated citizens needed show greater responsibility, ownership, and leadership in improving their city

15% felt that the government had to deal strongly with encroachments

Other issues raised included improved streamlining and operational efficiency in government, more public-private partnerships, and greater participation of citizens in decision making . INFRASTRUCTURE

59% referred to a garbage free city as a major first step if they were mayor. Many respondents highlighted the desire for a ‘Clean Chennai’

26% stated that overall transportation infrastructure needed to become friendlier for citizens (i.e. better traffic management, more public transport, more footpaths etc.).

15% stated that the city’s sewage system needed to be improved rapidly.

Other issues raised included affordable housing for the poor, better roads in the city, improved public toilets, and better designed storm water drains SOCIAL REFORM & WELFARE

35% of social reform & welfare answers dealt with education – more schools, better access, subjects taught.

15% suggested job creation & employment opportunities needed to be improved

10% said that caste and gender equality needed to be improved and with the latter, safety was especially important

8% proposed either banning liquor or limiting the presence of TASMAC in different parts of the city

Other issues raised include child welfare, senior citizen welfare, animal welfare, and greater collective focus (i.e. more initiative from citizens) on supporting the poor GREEN INITIATIVES

79% of green initiatives related answers dealt with improving the condition of our water bodies.

15% of those who mentioned green initiatives stated that an increase in green cover through tree planting measures was desired.

6% were concerned about environmental impact and called for reduction in pollution through the use of clean, renewable energy, green commuting (pedestrian and cycle friendly infrastructure).

Other issues raised included urban terrace agriculture, and green architecture. HOW CAN YOU ENSURE PUBLIC SUPPORT AND PARTICIPATION TO MAKE CHENNAI A BETTER, MORE RESILIENT CITY?

For every 1 person who said offer incentives, 1.5 people said create awareness and 4 people said stricter enforcement with stiffer penalties. CONCLUSION

• In total, the survey went out to over 1400 citizens, with at least 50 respondents from each zone.

• By taking the survey offline, we were able to ensure wide representation from low-income groups

• Survey results will be a key input of the 100RC Chennai resilience strategy.