Analysis of the Work of Centres for Social Work in Montenegro
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ANALYSIS OF THE WORK OF CENTRES FOR SOCIAL WORK IN MONTENEGRO VInstitutelada for Social VMinistrylada of Labour IDEAS Candrne Child Gore Protection Candrne SocialGore Welfare CONTENTS ANALYSIS OF THE WORK OF CENTRES FOR SOCIAL WORK IN MONTENEGRO ACKNOWLEDGEMENTS ���������������������������������������������������������������������4 SUMMARY ���������������������������������������������������������������������������������6 1 THE RESEARCH CONTEXT ����������������������������������������������������������������16 2 PURPOSE AND OBJECTIVES OF THE RESEARCH ����������������������������������������� 20 3 METHODOLOGY ������������������������������������������������������������������������ 24 3.1 Research Techniques ������������������������������������������������������������������������������������������������� 24 3.2 Ethical Principles ������������������������������������������������������������������������������������������������������ 26 3.3 Management of the Research Process ������������������������������������������������������������������������ 27 4 ANALYSIS OF THE MONTENEGRIN LEGAL AND INSTITUTIONAL FRAMEWORKS REGULATING THE WORK OF CENTRES OF SOCIAL WORK �������������������������������� 28 4.1 An Overview of the Montenegrin Legislative Framework Regulating the Work of Centres of Social Work ����������������������������������������������������������������������������� 28 4.2 Legal Framework Regulating the Organization of Centres for Social Work ��������������������� 33 4.2.1 Organization of Centres for Social Work and Job Descriptions ������������������������������������� 33 4.2.2 Professional Procedures ��������������������������������������������������������������������������������������� 36 4.3.3 Level of Harmonization of the Legislative Framework with International Standards �������� 39 5 ANALYSIS OF SECONDARY DATA ON THE WORK OF CENTRES FOR SOCIAL WORK �������� 40 5.1. Professional Workers at Centres for Social Work ��������������������������������������������������������� 40 5.2 Beneficiaries of Centres for Social Work �������������������������������������������������������������������� 41 5.3 The Levels of Development of Community-Based Services ����������������������������������������� 44 6 ANALYSIS OF THE WORK OF CENTRES FOR SOCIAL WORK ������������������������������� 46 6.1 Analysis of the Organization of Work of Centres for Social Work ����������������������������������� 46 6.2 Analysis of the Compliance of the Number and Structure of Publisher: Employees in Relation to Normatives ������������������������������������������������������������������������� 54 UNICEF Country Office in Montenegro 6.3 Analysis of the Workload of Professional Workers and Case Characteristics ������������������ 57 6.4 Management and Better Working Conditions in Centres for Social Work ����������������������� 62 6.5 Analysis of the Compliance of the Work of Professional Workers Edited by: with their Job Descriptions ���������������������������������������������������������������������������������������� 63 Peter Stonelake 6.5.1 Admission����������������������������������������������������������������������������������������������������������� 63 6.5.2 Case Management Procedure ������������������������������������������������������������������������������� 65 Cover Photo: 6.5.3 Cash Benefits ������������������������������������������������������������������������������������������������������ 72 UNICEF Montenegro / Duško Miljanić 6.6 Use of the Information System ���������������������������������������������������������������������������������� 73 6.7 Perception of Support of the Institute for Social and Child Protection ��������������������������� 75 Design and prepress: Pixella 7 PERCEPTION OF THE REFORM OF CENTRES FOR SOCIAL WORK ��������������������������76 8 CONCLUSIONS AND RECOMMENDATIONS ���������������������������������������������� 78 Circulation: 50 copies 8.1 Conclusions ������������������������������������������������������������������������������������������������������������� 78 8.2 Recommendations ���������������������������������������������������������������������������������������������������� 84 Published: 8.3 Lessons Learned ������������������������������������������������������������������������������������������������������� 89 Podgorica, 2019 9 LITERATURE ���������������������������������������������������������������������������� 90 AcknowledgementsPodgorica, 2019. Acronyms The analysis of the Work of Centres for Social Work was conducted in cooperation with the Institute for Social and Child Protection, at the request of the Ministry of Labour and Social Welfare of BU Branch unit Montenegro, with the technical and financial support of the UNICEF Country Office for Montenegro. The research team would like to thank the UNICEF Montenegro Country Office for its support during CSW Centre for Social Work the implementation of the Analysis of Centres for Social Work, the Institute for Social and Child Protection, and all the other institutions that participated in the research. EU European Union We owe a special debt of gratitude to the Ministry of Labour and Social Welfare, because without its IPA Instrument for Pre-Accession Assistance support it would not have been possible to carry out the research. Also, we would like to thank all the participants in the research who are employed in Centres for Social Work in Montenegro, who ISCP Institute for Social and Child Protection were open in their responses and who devoted their time to participating in this analysis, as well as the directors of the Centres for Social Work who wholeheartedly supported the researchers in their work. We owe a particular debt of gratitude to the parents and children who decided to participate in MLSW Ministry of Labour and Social Welfare the qualitative research and to share their experiences with the social and child protection system, as well as to talk about the challenges they face in their everyday lives. SWIS Social Welfare Information System UNDP United Nations Development Programme UNICEF United Nations Children’s Fund The contents of this report are the sole responsibility of the Centre for Research and Social Development IDEAS and can in no way be taken to reflect the views of UNICEF and its partners. 4 ANALYSIS OF THE WORK OF CENTRES FOR SOCIAL WORK IN MONTENEGRO ANALYSIS OF THE WORK OF CENTRES FOR SOCIAL WORK IN MONTENEGRO 5 PURPOSE AND OBJECTIVES ability of the centres to provide holistic and Podgorica, 2019. multidisciplinary support (by cooperating with SUMMARY The main purpose of the research is to provide other sectors) to children and families exposed support for the improvement of the organization to various vulnerability risks and provide and quality of the work of the CSWs in concrete recommendations for improved work INTRODUCTION Montenegro, as well as for the improvement of of the CSWs in the areas of identification, the quality of services for children and families outreach, multi-sector cooperation, planning through: a) analysis of the implementation of and provision of assistance (services and cash According to the last population census, the population of Montenegro the legislative framework at the level of the benefits). The analysis will also assess the CSWs; b) analysis of the barriers that the CSWs pros and cons of the changes introduced: case stands at 620,029, of which 145,126 are children, who make up 23�4% encounter during the provision of services to management methodology, the Social Welfare of the total population. beneficiaries; and c) making recommendations Information System, new cash benefits regarding the improvement of the organization, administered by the Centres for Social Work, work and performance of the CSWs. In order to the new legal framework and expanded family he current social challenges in to their beneficiaries: children (families), adults accomplish these goals, the specific objectives and community-based services. Montenegro, as well as in the other and elderly people. There are 13 functioning of the research were as follows: T countries of South-East Europe are: Centres for Social Work with 12 branch units, The research has benefitted from qualitative poverty, social exclusion, unemployment covering 24 municipalities throughout the 1. To examine whether the legislative and quantitative methodologies, including: (especially among young people and women), whole territory of Montenegro. framework that regulates the work of the a desk review of the existing literature, internal migration, social polarization and CSWs is adequate; qualitative research with decision makers, socio-demographic trends, such as aging In 2011, the Ministry of Labour and Social 2. To determine the extent to which the qualitative research with the CSW staff, populations. In order to better respond to Welfare conducted the initial analysis of legislative framework that was created qualitative research with children and families, the social challenges, Montenegro has been the work of the centres, with the technical during the reform of the social and child quantitative research with the CSW staff and carrying out comprehensive reform of the assistance of UNICEF and financial assistance protection system is being applied at the analysis of secondary data from the SWIS. social and child protection system over the last of the EU. The analysis determined the need for level of SCWs; The research process had three phases. 10 years. The initial incentive for the reform was a comprehensive reform of the centres in order 3.