E-Metrotel UC Solution

CUSTOMER BRIEF E-MetroTel UCX Solution

Businesses today need to save money and do more with less. E-MetroTel’s UCX is a cost-effective communications solution for businesses of all sizes, designed specifically to save you operating cost and deliver the latest in communications technology.

3 Ways to Save Money Improve Productivity with More BENEFITS 1. Right now you are probably paying Effective Teaming too much for your calls over the X Low cost entry to the With the UC built-in Meet Me X latest communication public network. With UC you can Conferencing all team members are able technology significantly lower your costs by to participate in conference calls from the

switching to a SIP Trunking office, at home, on the road or anywhere. Reduce operating costs service. This can save you up to UCX Voicemail Blast enables team 80% on your line rental and up to members to share voice messages with the

30% on your call costs. UCX whole team. Extend the life of your existing phone system built-in support of SIP trunks delivers truly remarkable savings.

Open Standards giving 2. If you currently subscribe to a more choice conferencing service, with UCX

you can eliminate these costs

Simple to use and operate and bring this in house. With the X UC integrated Meet Me Conferencing everyone gets their No incremental license costs own easy to use conference Improve Customer Service bridge. X UC integrated Call Center and Interactive Extend communications 3. Allowing your employees the Voice Response (IVR) ensures your to your Mobile & Home option to work at home will reduce customer facing employees can quickly X Workers office space costs. UC supports and efficiently provide the best in customer PC softphones and SIP phones care. Redirect urgent customer calls using

presence to connect with experts that are Rich suite of built-in connecting them to the office UC applications phone system through their instantly available to provide additional broadband connection at home. assistance and expertise.

Call Recording impacted by adverse weather, travel or other issues preventing employees from Need to record calls for legal, compliance, being in the office. customer service or other reasons? Using X the UCX built-in Call Recording you can UC features including centralized multi- accomplish this without the need for site design, survivable remote gateway expensive third party applications. and Enhanced 911 help deliver greater HAVE A NORTEL business continuity, disaster avoidance SYSTEM? Never Miss that Important Call and flexible work solutions, all in one.

Employees that are better connected with Open Standards Retain your phone customers and each other deliver improved X investment and upgrade to E-MetroTel UC is all about choice. Pick productivity and profitability. With UCX built- our full featured offering from a wide range of vendors’ phones, in SimRing, a single number will ring the hardware, and applications. Choose High users’ office phone, mobile phone and any Definition Voice quality business phones

X other device listed. from E-MetroTel, Polycom, Nortel, Cisco, UC supports Nortel digital Yealink and more. and IP telephones Callers can leave a message in the UCX UCX is a truly open software, hardware, integrated Voicemail system and users and application solution. will be notified wherever they are; on their X Adding UC to your office phone, mobile or soft phone. With business can be more integrated Visual Voicemail and unlimited cost effective than Voicemail boxes, UCX Unified Messaging upgrading or expanding provides additional productivity and time your existing system saving improvements.

Flexible Working = More Productivity

The need to provide flexible work options for employees is more critical than ever. It is a way to retain your best staff and to address country-specific legal requirements for employees to work flexibly.

With UCX, mobile and home-based employees can leverage all the features and capabilities of the office-based communications system. By adding a UCX softphone onto all employees PC’s or laptops your business need not be

UCX Features That Work for You

Unified Messaging: (UM) = Voicemail Call Recording + Email + Fax • On-demand, always on or off; set per user, • Get Voicemail and FAXs in email trunk or queue • Send FAXs from your desktop or web- • Archived database of recorded calls browser Remote Workers • Blacklist SPAM FAX Numbers • By adding a softphone onto employees PC’s • Save on paper: Receive FAXs or laptops, employees can leverage all the electronically & only print when needed features and capabilities of the office-based • Virtual FAX: Reliable, Mobile Delivery communications system • Visual voicemail (view messages in • Work from home easily with IP phone your web browser - from whom, how Video - Security Integration long, etc.) • Monitor rooms, front & back doors • Plug-in available for click-to-call from • “Dial” cameras & look around Outlook Contact • Receive full audio & video from door phones – Mobility: Business On-The-Go know who is there before “buzzing” them in • Extend-to-Mobile: Desk phone calls • Keep an eye on things: From your smart phone, simultaneously ring on cell phones desk, a remote location, home office, etc. • Find-Me/Follow-Me: Enables user to Contact Center provide a list of numbers along with the • Queues by skill-set, Agent log-in/out, ringing strategy to use in contacting them dynamic/static agents per queue when they are on the move. User can • Agent whisper, supervisor listen-in (spy) easily access settings from web- • IVR and recorded announcements browser • Call recording for quality monitoring • Use iPhone or Android smart phone as Dictation Service your office phone, access all features, use • Enables dictation to be emailed to extension-based dialing from any transcription/translation services location where you have service. User Management Portal • In-building wireless via SIP WiFi (with • Enables end-users to manage their find/follow push-to-talk) or Norstar 7400 series. me access numbers Easy System & User Administration • Listen to voicemail and recorded calls • Easy & Intuitive Web-Based (download to PC) administration reduces cost for • Access their own personal calling records Moves/Adds/Changes (MAC) (see who called, check missed calls) Call Detail Recording • Manage voicemail password and voicemail to email • Trunk utilization analysis useful in determining if • Users manage their own call forward scenarios, call you are paying for phone lines not in use screening (record callers name to play in call • Flexible Reports: Billing Reports, summary by forward), call waiting and do-not-disturb Extension/Department, etc. SIP Trunking • Graphical displays, export to Excel/PDF/CSV for • Use a data/internet connection to make & records, traffic analysis, department-level usage receive external calls (requires a SIP Trunk Operator Panel: Easy Operator Controls provider – very affordable) • Visual status: users, trunks, queues, GSM 4G Gateway (Global System for Mobile) conferences, etc. • Easy ‘drag & drop’ transfer & conferencing • Use a pay-as-you-go GSM account to • Calling line display allows operator to see who & leverage 4G cellular as a back-up network for incoming & outgoing calls how long call information X Conference Bridge UC Optional applications (keycode enabled) X • Reservation-less or scheduled • UC Call Center Reporting – historical and real-time X • Can be recorded • UC Wallboard – call center performance indicators X • Webpage conference manager – invite • UC Scheduled Announcement X attendees, visually see who joined, mute/kick-off • UC Notifier – automated group notification X attendees with just a click. • UC TAPI Service Provider – Microsoft integration • UCX Enhanced Archive Server • UCX Hospitality solution

UCX Product

Family Features UCX20 UCX50E UCX450 UCX1000 UCX1000E Number of Extensions 25 80 450 1000 5000 Concurrent Calls 25 80 225 500 2000 SIP Trunks Unlimited Unlimited Unlimited Unlimited Unlimited Traditional Trunk Slot 1 1 1 5 5 4 or 8 Port FXO Card Optional Optional No No No 1, 2 Span Optional Optional Optional Optional Optional PRI/BRI/T1/E1/R2MFC Card (BRI only) 4-span PRI NA NA Optional Optional Optional Call Recording Hours 600 2,400 7,000 16,000 32,000 10/100/1000 LAN Ports 1 2 2 2 2 Redundant Power & HDD NA NA NA Yes Yes Dual CPU NA NA NA Yes Yes Rack/Wall Mount Optional Optional Rack Rack Rack Intel® Dual- Intel® Dual- Intel® PentiumTM Intel® XeonTM Intel® XeonTM Processor core AtomTM core AtomTM G850 3MB E5620 12MB E5-2697 30MB N2600 (1.8GHz) 2550 (1.8GHz) cache (2.9GHz) cache (2.4GHz) cache (2.7GHz) Hard Drive 16G Intel SSD 80G Intel SSD 500G ATA Dual 1Tb Raid1 8Tb Raid6 Nortel Digital Phones  - T / M Series      - M3900 / M2000 Series     Nortel IP/SIP Phones - 1100/1200/2000 Series      E-MetroTel UC202 SIP Phone      Yealink SIP Phones      Polycom SIP Phones      Cisco SIP Phones      Nortel i2050 Softphone      Counterpath BRIA Softphone      Mobility – 4G, SIP WiFi - E-MetroTel UC306W      WiFi SIP Phone - iPhone, Android,      handheld/tablet Line-in Audio Port      UCX Core Features Included      - Suite of Business Features      - Find Me Follow Me      - Conference Bridge      - Self-Service IVR      - Call Recording      - Call Center      - Call Detail Reporting      - Unified Messaging      - Unlimited Mail Boxes      - Teleworker      Nortel Feature Codes     