40 May 2019 [AWARDS]

Exceptional Malls, Innovative Retail Developments Honoured at IMAGES Shopping Centre Awards 2019 By Shopping Centre News Bureau

Supported By Cheer Partner

critical ingredients for attracting Nomination Process and jury panel, which comprised of footfalls into retail developments. The Jury distinguished personalities in the Meanwhile, style, variety, and ISCA 2019 annual awards were fi eld of research and consulting esponding to burgeoning overall quality of malls play are adjudged in two categories, with thorough insights in to the consumerism in , crucial in ensuring customer Non-Presentation Category and business, India’s top retailers mall developers have satisfaction. Live Presentation Category. – gave score based on their rapidly started infusing This dramatically changing For the Non- presentation assessment of the nominees Rnew retail developments across the retail scenario is bringing the categories malls submitted which ultimately decided the the top seven cities, with nearly mall culture closer to shoppers of nominations, which was checked winner in each category. 10 million sq. ft. new mall over 100 cities in India. by the ISCA audit team for For the Live presentation supply in 2019, according to an IMAGES Shopping Centre eligibility, completeness and category, shopping centres mall ANAROCK report. Factoring Awards 2019 found out who data correctness. ISCA team of nominees were asked to make in the rollover of some supply the giants of the mall industry analysts then made a presentation live presentations to ‘On Ground from 2018, there will be a three- are — those who upped the ante for the ISCA prelim jury – Jury’ comprising retail real fold jump in 2019 against the and many an eyebrow in 2018; with analysis of performance estate experts from leading IPCs preceding year, says the study. set benchmarks; and created metrics such as growth in lease and retail organisations across A combination of value- landmarks at a time when rent income, supplementary formats and verticals on 27th added services and a sound the digital media explosion is income, CAM charges, footfalls March, 2019 at Renaissance Hotel, marketing strategy, is key challenging retail businesses etc. A special note is prepared . Nominees presented 2-5 to customer attraction and and environments to reinvent on zoning, customer relations, minutes AV presentation showing successful mall performance. and redraw their approach to tenant relations, marketing / the growth chart, facilities and F&B and entertainment are consumers. consumer promotions etc. ISCA services provided by them. [AWARDS] May 2019 41

The jury panel included Shashidhar Patil, Sr. VP- Store Design & Projects, Building Services - SPAR Hypermarkets; BS Nagesh, Founder, TRRAIN; Suvneet Ahuja, Head- Business Development, Ankur Shiv Bhandari, Founder & CEO, Asbicon Reliance Brands; Group; Akshat Agarwal, Head of Retail Expansion, ITC Debashish Mukherjee, Partner & Head, Consumer & Wills Lifestyle; Retail Industries, India, A.T. Kearney; Deepak Yadav, Head-Retail Expansion, Shoppers Anuj Kejriwal, CEO & Managing Director, Stop; ANAROCK Retail Advisors; Manik Dhodi, Director Real Estate, Adidas India; Viren Razdan, MD, Brand-nomics; Yashish Khullar, BD Head, Madame; Bimal Sharma, Head – Retail, Advisory & Transaction Services, CBRE South Asia; Narendra Pratap Singh, Director Business Development, Samsonite; Munish Baldev, Co Founder & CEO, J S Martin; Pallav Atreja, Business Head - EBO & Ecommerce, Pramod Arora, Chief G&DO, PVR Group; MAS Holding; Akash Srivastava, Director – BD, Chaayos / Sunshine Rohiet Singh, COO- Tommy Hilfi ger India; Teahouse; Sandeep Kakkar, Sr GM - Commercial & Company Arjun Shyam Sumaya, MRICS, Head, West India - Secretary, SSIPL Retail, Retail & Leisure Advisory, JLL; Manish Chandra, Head-Business Development, Karan Pethani, Chief Real Estate, Future Group; Skechers; Gopinath Ravindranath, Head- BD, Arvind Lifestyle Sameer Singh, Director – Ops, BD, Expansion & Brands & Retail; SCM – LOTS; R A Shah, Head, Property, Trent; Lalit Jain, VP, Property Project & Planning, Sanjeev Rao, Director, Sales & Development, Spencer’s Retail; Raymond; Nimish Shah – COO, West & East Region, Lifestyle; Ankur Kohli, Head – Property, Bata India; Siddharth Baid, AVP, Lenskart; Manish Vig, Head - Business Development Malls, Sourav Talukdar, BD Head, Levi’s; Aditya Birla Fashion; Sanjay Motwani, Head Properties, Globus; Manish Kapoor, Director - Sales, Pepe Jeans; Deepak Gupta, BD Head, Puma India; Katja Larsen, Head of Sales and Marketing, APAC – Actiforce; Shashank Kulkarni, Head – Real Estate, McDonald’s India; Amol Akolkar, Director - Store Development, Tata Starbucks; Neerav Sejpal, Director BD, Pizza Hut, Yum!; Sumit Ghildiyal, VP, Business Development, Max Saurabh Singhal, BD Head, Hidesign; Fashion, Landmark Group; Aakash Koparkar, GM (West) Retail Ops, Bata India

IMAGES Shopping Centre Awards 2019: Awardees

IMAGES Most Admired IMAGES Most Admired IMAGES Most Admired IMAGES Most Admired Shopping Centre of the Year: Shopping Centre of the Year: Shopping Centre of the Year: Shopping Centre of the Year: Non-Metro – North Non-Metro – East Non-Metro – West Non-Metro – South PHOENIX UNITED, LUCKNOW JUNCTION MALL, DURGAPUR PHOENIX MARKETCITY, PUNE LULU MALL,

Received by: Sanjeev Sarin, Centre Received by: Arijit Chatterjee, COO, Received by: Amit Kumar, Senior Centre Received by: Shibu Philips, Business Director, Phoenix United Mall & Prateek Chakraborty, Marketing Director, Phoenix MarketCity Head, LuLu Manager, Junction Mall (DMMSPL)

Presented by: Abhishek Ganguly, MD, Puma India and Sandeep Kataria, CEO, Bata India

Nominees: , ; Nominees: City Centre Mall, Raipur; Nominees: , Vadodara; Nominees: MGB Felicity Mall, Novelty Mall, Pathankot; VR Punjab, P & M Mall, Patna VR Surat Nellore; Prozone Mall, Coimbatore Mohali 42 May 2019 [AWARDS]

IMAGES Most Admired IMAGES Most Admired IMAGES Most Admired IMAGES Most Admired Shopping Centre of the Year: Shopping Centre of the Year: Shopping Centre of the Year: Shopping Centre of the Year: Marketing & Promotions – West Marketing & Promotions – East Marketing & Promotions – North Marketing & Promotions – South INFINITI MALAD, P&M HI-TECH CITY CENTRE, PACIFIC MALL, TAGORE GARDEN, NEW MGB FELICITY MALL, MUMBAI JAMSHEDPUR NELLORE

Received by: Gaurav Balani, Senior Received by: Shubhojit Pakrasi, Vice Received by: Kunj Thaker, Manager Received by: Gopal Machani, JMD, Marketing Manager, Infi niti Mall President & Mahua Chakraborty, Marketing, Pioneer Property Zone & M.G.Brothers Automobiles P.ltd. Assistant Manager, P&M Hitech Salim Roopani, Center Director, Pacifi c Infrastructures Mall, Tagore Garden, Presented by: Bidyut Bhanjdeo, Brand Director, New Look & Ethnix Nominees: Ambience Mall, Gurugram; DLF Place, , Delhi; DLF , Noida; Inorbit Malad, Mumbai; Nexus Malls; Phoenix Marketcity, ; Phoenix Marketcity, Pune; , Delhi

IMAGES Most Admired Shopping Centre of the Year: IMAGES Most Admired Shopping Centre of the Year: Turn Around Story CSR Initiatives PACIFIC MALL, TAGORE GARDEN, GROWEL’S 101 MALL, MUMBAI LULU MALL, KOCHI SELECT CITYWALK, NEW DELHI NEW DELHI (AWARDEE) (RUNNER UP) (AWARDEE) (RUNNER UP)

Received by: Kunj Thaker, Manager Received by: Vikas Shetty, Mall Head Received by: Aiswarya Babu,Manager Received by: Garima Gakhar, Deputy Marketing, Pioneer Property Zone & & Sampada Pednekar, Sr. Manager Marketing, Lulu Mall, Kochi Manager - Leasing & Shreya Bhagat, Salim Roopani, Center Director, Pacifi c Marketing, Growel’s 101 Asst. Manager (Digital Marketing), Select Mall, Tagore Garden, New Delhi CityWalk Presented by Neerav Sejpal, Director-Growth, Pizza Hut and Debashish Mukherjee, Presented by: Akhil Jain, Executive Director, Jain Amar Clothing Pvt. Limited Partner Head- Consumer & Retail, AT Kearney Nominees: Phoenix United, Bareily; Prozone Mall, Aurangabad Nominees: DLF Mall of India, Noida; Infi niti Malad, Mumbai

IMAGES Excellence Award for IMAGES Excellence Award for IMAGES Excellence Award for IMAGES Excellence Award for Revenue Optimization Sustainable Customer Services Regional Launch Phygital Transformation , KOLKATA , BENGALURU ESPLANADE 1, DLF SHOPPING MALLS

Received by: Lalit Jain, VP Property Presented by: Amit Chaudhary , Co- Received by: Utsav Patel, Deputy Presented by: Ramesh Koregave, Quality Projects & Planning, Spencer’s Retail Ltd. Founder, Lenskart Manager, marketing & Rahul Austria Central Asia Dhamdhere, General Manager marketing Presented by: NP Singh, Director-BD, Samsonite Presented by: Amit Chaudhary , Co- Founder, Lenskart [AWARDS] May 2019 43

IMAGES Most Admired IMAGES Most Admired Upcoming Shopping Centre of Mall-Retailer Collaboration the Year Success Story of The Year MEET THE AWARDEES VR CHENNAI & MAX FASHION (AWARDEE) (AWARDEE) MOST ADMIRED SHOPPING CENTRE OF THE YEAR: NON-METRO

Launched in May 2010, Phoenix United Mall, Lucknow has a total gross leasable area of 3.52 lakh sq. ft. The mall witnessed an enormous increase in total lease rent, supplementary income along with the CAM income in comparison to previous year.

Received by: Natasha Soni, AVP Leasing Received by: Gaurav Balani, Senior Launched in March 2011, Junction Mall, Virtuous Retail Marketing Manager, Infi niti Mall Durgapur has a total built up area of 54.25 lakh sq ft and gross leasable area of of 3.27 PHOENIX MARKETCITY, LUCKNOW STYLE HASHTAGS, NEXUS MALLS lakh sq.ft. The mall was renovated and ST (1 RUNNER UP) (RUNNER UP) was given a fresh look which included the façade and the interiors in 2018. As a result, the mall witnessed an enormous increase in total lease rent, supplementary income along with the CAM income in comparison to previous year.

Launched in June, 2011, with a total built up area of 5 lakh sq ft and gross leasable area of 11.6 lakh sq. ft., Phoenix Received by: Sanjeev Sarin, Centre Received by: Megha Sarin, Manager Marketcity, Pune is one of the most Director, Phoenix United Mall Marketing (Heads StyleHashtags) & popular malls of the city. The mall Nishank Joshi, Chief Marketing Offi cer, witnessed an enormous increase in total NEXUS MALLS URBAN SQUARE MALL, UDAIPUR lease rent, supplementary income along (2ND RUNNER UP) Presented by: Vasant Kumar, MD, with the CAM income in comparison to Lifestyle and Amol Akolkar, Store Development, Tata Starbucks previous year. Nominees: Phoenix Marketcity, Chennai; Pacifi c Mall, Dehradun Launched in March, 2013, LuLu Mall Received by: Vivek Srivastava, ED, Kochi has a total built up area of 2.5 Strategy and Business Development, million sq ft and gross leasable area of Bhumika Enterprises Pvt Ltd ISCA 2019 AT A 6.2 lakh sq.ft. LuLu Mall is considered as one of the best malls in the country due GLANCE to its brand portfolio and services. With ISCA 2019 culminated in a focused activities, mall has been able to gala event in the form of the tap into audiences in depth. Received by: Vivek Srivastava, Executive Director - Strategy & Business IMAGES Shopping Centre Developement, Bhumika Enterprises Awards 2019, celebrating IMAGES MOST ADMIRED SHOPPING CENTRE OF THE Pvt. Ltd. excellence in the field of YEAR: MARKETING & PROMOTIONS shopping centres. The Presented by: Sanjeev Rao, Director Sales awards were a venerable & Development, Raymond and Deepak gathering of the who’s who of Yadav, Head BD, Shoppers’ Stop Infi niti Malad continuously worked the industry in the country. towards creating a unique theme of Nominees: AIPL Joy Street, Number of Awards Categories: 13 events and activities for its visitors. Last Gurugram; Boulevard Walk, Greater Number of Trophies Given: 21 year they successfully rounded up over Noida West; Delhi 6, Ghaziabad; The mall with infinite experiences Number of Jury Members: 30 retail initiatives at the mall. The mall M3M Urbana, Gurugram; Orion 42 Malad (W) Uptown, Bengaluru; 3 Roads, Number of Shopping Malls sent came up with the Jungle Safari themed Gurugram; The Retail Park, Nominations in Different Fun Mania where Jungle installations Ahmedabad categories Across India: 35 like Machaan, etc. along with Cartoon Venue: Hotel Renaissance, Network Characters like Ben 10, Oggy Mumbai & Cockroach were displayed for the Day: March 27, 2019 visitors. For their furry visitors, mall organized a fun-fi lled event titled Swaag Wag Sundowner Pet Paw-ty. 44 May 2019 [AWARDS]

P&M Jamshedpur reached to the IMAGES MOST ADMIRED SHOPPING CENTRE OF THE citizen’s door by way of meeting them, YEAR: CSR INITIATIVES appraising them of the mall and inviting them personally. Around 30,000 SEC A Under the property named Lulu Smiles , and SEC A + households were identifi ed LuLu Mall has a history of CSR tradition and mall brochures specially printed and has been doing a lot of health were handed over to each household via awareness and socially responsible trained MBA interns. The activity took campaigns since its inception. The place over a month between October initiatives were Health awareness mid to November, 2018. The brochures campaigns like ‘Gift Blood. Gift Life’ - also had gratitude coupons from various Blood Donation Camp, Stem Cell Sample retailers. Donation Camp, Osteoporosis checkup and BMD screening camp and Diabetes Check-up and consultation camp on This year during EOSS, Pacifi c Mall World Diabetes Day. decided to go the unconventional way of marketing, by taking the online retailers head on. The trick worked in Select CityWalk Mall’s CSR activities the favour of the mall and not only did included ‘No Plastic Campaign’ where the mall customers talk about it but even the brands in mall stopped the usage the retailers and other malls found the of single use plastic, especially plastic campaign interesting and hitting the straws in the premises. Around 35 bull’s eye. As a result, the mall ended f&b brands supported the cause by up registering a good growth rate in the becoming partners in the initiative. In an month of July. another initiative, Newspaper collection was done which resulted in mass scale participation in which it was committed MGB Felicity Mall conducted mega to plant a tree for every 50 kgs of events for major festivals and anniversary newspaper collected for recycling. 100 in the mall by doing extensive coverage trees were planted by Select CityWalk as of the events and bringing celebrities. a result of the success of the initiative. These activities resulted in generating more than 50k footfall every day during the event. IMAGES MOST ADMIRED UPCOMING SHOPPING CENTRE OF THE YEAR

VR Chennai is a shopping mall located on IMAGES MOST ADMIRED SHOPPING CENTRE OF THE Jawaharlal Nehru Road in YEAR: TURN AROUND STORY West, Chennai. This mall was partially opened to the public in June, 2018. VR Pacifi c Mall, Tagore Garden won the ‘Best Chennai has over 200 retail stores along Turn Around Story’ Award. Launched in with a multi-screen PVR multiplex which January, 2011 in New Delhi with a total opened in October. Other features of the gross leasable area of 6 lac sq. ft., the mall mall include The Hive, a 50,000 square witnessed an enormous increase in total feet co-working space; ‘Madras House’, lease rent, supplementary income along a multiple dining facility; a 10-screen with the CAM income in comparison to multiplex theater and an event space; an previous year. open-air amphitheater; a boutique hotel; and services residences.

Launched in June, 2011 Growel’s 101 Mall has a total built up area of 5 lac sq ft and Phoenix MarketCity Lucknow is a gross leasable area of 11.6 lac sq. ft.. The upcoming dream come true mall for mall witnessed an enormous increase the people of the city of Nawabs. With a in total lease rent, supplementary spectrum of domestic and international income along with the CAM income in brands and FECs, the mall will give comparison to previous year. bountiful of options for shoppers, and is aiming to become ‘the place’, one would love to hang out with family and friends. Phoenix MarketCity aims to be an ode for shopaholics and a favourite destination for foodies in coming time. [AWARDS] May 2019 45

IMAGES EXCELLENCE AWARD FOR REVENUE OPTIMIZATION The upcoming mall will be a regional power centre, mega tourist attraction QUEST Mall was launched in December and a family leisure destination – to 2013 in Kolkata with a total built up provide the inhabitants of this royal city area of 7.3 lakh sq ft and gross leasable as well as the multitude of tourists, an area of 4 lakh sq.ft. Mall’s witnessed unforgettable experience via its bevy of a supplementary income growth over unique off erings. 200 percent in 2018. The special feature of 2018 was BLACK FRIDAY SALE, organised for the fi rst time from 23rd- IMAGES MOST ADMIRED MALL-RETAILER 25th Nov’18 & was a grand success which COLLABORATION SUCCESS STORY OF THE YEAR was very well appreciated by our retail partners grossing a sale of around 11 crore in 3 days. Max Fashion store at the Infi niti Mall Mumbai, won the most admired Mall- IMAGES EXCELLENCE AWARDS FOR SUSTAINABLE Retailer collaboration Success Story The mall with infinite experiences CUSTOMER SERVICES Malad (W) of the year at ISCA 2019. The brand store at the mall introduced innovative campaigns keeping the customer interest Mantri Square Mall was launched on intact, which brought more footfalls to March, 2010 in with a total built up area the store. of 17 lakh sq. ft and gross leasable area of 8.9 lakh sq. ft. The mall witnessed an enormous increase in total lease rent, Nexus Malls is the Indian Retail Portfolio supplementary income along with the arm of the world’s leading investment CAM income in comparison to previous fi rm, The Blackstone Group. Nexus Malls year. marked its foray into Indian Retailing in 2016 with an aim to transform the shopping experience of the Indian consumers. Growing at a great pace IMAGES EXCELLENCE AWARD FOR REGIONAL LAUNCH since its inception, Nexus Malls now boasts of a portfolio of over 5 million square feet of Grade A retail space in became ’s largest the country. Nexus Malls have thereby shopping destination with over 4.2 established themselves as one of the lakh sq feet of leasable area. The mall leaders in the retail real estate industry is currently home to over 150 national in India. With an objective of identifying, and international brands and with a evaluating, buying and adding value to seven screen multiplex and a parking the assets that they acquire, Nexus Malls area which can accommodate over 700 today operates across 9 major malls in cars, it is a very popular destination for the country spread across the cities of shoppers of all age. Mumbai, Pune, Amritsar, Chandigarh, Ahmedabad, Bhubaneswar, and Indore. IMAGES EXCELLENCE AWARD FOR PHYGITAL The company also owns the distinction TRANSFORMATION of owning India’s largest Transit Oriented Development - Seawoods Grand DLF shopping malls have always been Central in Navi Mumbai. Set up with a front runner of the retail revolution transformation being its core agenda, in the country and has maintained its Nexus Malls seeks to implement best position as one of the market leader practices and state-of-the-art technology in the industry. DLF announced the in India by bringing in professional and launch of India’s fi rst ever retail Phygital broader mall management in the country. application ‘Lukout’ in 2018. The Lukout It also aims to aid its retail partners to app is a one stop solution that off ers compete eff ectively and cater to the highly personalised proximity based omnipresent needs of the consumers in engaging content in terms of latest looks, India. latest trends, real time location based off ers while providing conveniences like one touch parking payment, one touch valet, one touch concierge along with having its own social network for millions of consumers.