Chase Connect® User Guide: Fraud Protection Services
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CHASE CONNECT® USER GUIDE Fraud Protection Services Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 0 Chase Connectsm Fraud Protection Services With Fraud Protection Services1, you can help safeguard your account(s) against check fraud. We encourage you to dedicate time to upload check details (if necessary), review the items we flag as exceptions and make pay or return decisions. The system administrator or a user who has been granted access through Access & Security Manager can perform these tasks. We offer two types of Fraud Protection Services: Positive Pay and Reverse Positive Pay • Positive Pay: You let us know information about every check you write, and we compare checks presented for payment to the information you’ve given us. If it matches, we pay the checks. If it doesn’t match, we mark it as an exception and you decide whether or not we pay it. You must tell us by 4 p.m. local account time whether to pay or return the checks. If we don’t receive a decision by the cutoff time, we’ll return all exception checks and may charge a returned check fee. • Reverse Positive Pay: You set a threshold payment amount. We pay all checks below that amount and mark all checks at or above that amount as an exception. You review the flagged checks and tell us by 4 p.m. local account time if we should pay or return the checks. If we don’t receive a decision by the cutoff time, we’ll pay the checks. Fraud Protection On The Go If you have access to our Chase Mobile® App or browser, you can make exception decisions while away from your desk. You can also enter details for individual checks. Visit your mobile app store or enter www.chase.com/chaseconnect into your mobile browser. System administrators can provide mobile access permission to authorized users though Access & Security Manager. 1 Terms and conditions, including fees and limitations, apply as described in the legal agreement for your online service. Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 1 Enrollment Enrollment Positive Pay: Customize Manage Add Checks Review Reverse Create Tips Upload A File File Format File Format Individually Exceptions Positive Pay Reports < > 1 From the navigation bar, select Fraud protection from the Account management drop-down menu. Business Banking users will be prompted to select a billing account. Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 3 Enrollment Positive Pay: Customize Manage Add Checks Review Reverse Create Tips Upload A File File Format File Format Individually Exceptions Positive Pay Reports < > 2 We’ll list every eligible account you have in your profile. For each account, choose Positive Pay or Reverse Positive Pay. You may only choose one option for each. Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 4 Enrollment Positive Pay: Customize Manage Add Checks Review Reverse Create Tips Upload A File File Format File Format Individually Exceptions Positive Pay Reports < > 3 Commercial clients: If you select Positive Pay, you can Review immediate check exceptions and Activate payee name verification. Review immediate check exceptions is automatically selected. Every check is presented as an exception until you provide check details. Decisions not received by 4 p.m. local account time, will be automatically returned and you may be charged a returned check fee. If you choose activate payee name verification, we verify the payee name on the check matches the payee provided. Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 5 Enrollment Positive Pay: Customize Manage Add Checks Review Reverse Create Tips Upload A File File Format File Format Individually Exceptions Positive Pay Reports < > 4 5 After you’ve decided on options for If you select Reverse Positive Pay, all your accounts, choose Next. designate the dollar amount threshold for review. We’ll pay all checks below that amount and present any item over as an exception for your review. Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 6 Enrollment Positive Pay: Customize Manage Add Checks Review Reverse Create Tips Upload A File File Format File Format Individually Exceptions Positive Pay Reports < > All accounts you’ve selected for enrollment will be listed. For Positive Pay, upload a file detailing your check information right away or add 6 it in manually. If you have Positive Pay turned on for multiple accounts, you can include checks written from all accounts in one file. Positive Pay is usually active within three business days from the date of providing issuance information. Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 7 Positive Pay: Upload A File Get us the information we need by typing in the details for each check, or uploading a file with all your check data included. Checks provided can be future dated up to 15 calendar days in advance. Enrollment Positive Pay: Customize Manage Add Checks Review Reverse Create Tips Upload A File File Format File Format Individually Exceptions Positive Pay Reports < > 1 Prepare your spreadsheet: Your file cannot have a header—the first row must be the first check you’ve written, and each subsequent check follows on its own row. Here’s the information we need in each column – be sure to follow exact formatting: Check type: I or C. “I” is for issued check, “C” is for canceled check Account number for the check you’ve written: option to include check issuance information for multiple accounts in one file. Check number Check date (mmddyy): some spreadsheets will automatically delete the leading zero, so be sure you’ve set that column to accept 6 numbers Amount: include a decimal point but no commas Payee line 1: 40 character max Payee line 2: optional—40 character max Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 9 Enrollment Positive Pay: Customize Manage Add Checks Review Reverse Create Tips Upload A File File Format File Format Individually Exceptions Positive Pay Reports < > Save your file in comma- separated value (CSV) format. Most default to this automatically, but be sure to confirm. Note: If you are changing an 2 Excel® file to CSV and using special character “ the file must be modified using Notepad to remove the two additional “ that Excel automatically adds. Ex: change “”test payee”” to “test payee.” Once the change is made, simply click save and upload Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 10 Enrollment Positive Pay: Customize Manage Add Checks Review Reverse Create Tips Upload A File File Format File Format Individually Exceptions Positive Pay Reports < > Click Choose file and select the file to 3 upload. 4 Confirm that the file name is accurate and choose Upload. Important: We’ll validate your file and let you know of any errors. Click Submit to transmit the final file to us. Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 11 Customize File Format Organize your file the way you want, just be sure to let us know which columns correspond to each category. Enrollment Positive Pay: Customize Manage Add Checks Review Reverse Create Tips Upload A File File Format File Format Individually Exceptions Positive Pay Reports < > From the upload file screen, choose 1 Customize file format. Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 13 Enrollment Positive Pay: Customize Manage Add Checks Review Reverse Create Tips Upload A File File Format File Format Individually Exceptions Positive Pay Reports < > Name the file format to customize and choose if you’d like to use this format for most of your file uploads. 2 Don’t change the button from CSV unless you want to specify exact start and end positions for every field. We’ve listed the 7 categories we need. At the far left, order them however 3 you’d like. Choose the format for some fields, but use the format described in the “Positive Pay— Upload File” section of this document. Click Save format. Make sure the format is exactly how you want it, and then choose Submit. 4 Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 14 Manage File Format Update any of the saved customized formats at any time. Enrollment Positive Pay: Customize Manage Add Checks Review Reverse Create Tips Upload A File File Format File Format Individually Exceptions Positive Pay Reports < > From the Fraud Protection Services summary screen, go to Things you can do drop-down menu and choose Manage custom file formats. Option to 1 navigate here by choosing Manage file formats on the Upload file screen. All formats saved are listed here. Choose the format you need to 2 update, and follow the steps in the Customize File Format section. Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 16 Add Checks Individually Don’t write a lot of checks? Simply provide the information for each individual check as you issue them. Add up to 25 checks at a time, and we’ll total the number of checks and amount you’re adding. Enrollment Positive Pay: Customize Manage Add Checks Review Reverse Create Tips Upload A File File Format File Format Individually Exceptions Positive Pay Reports < > 1 Toggle from Upload file to Add one-by-one. Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 18 Enrollment Positive Pay: Customize Manage Add Checks Review Reverse Create Tips Upload A File File Format File Format Individually Exceptions Positive Pay Reports < > Fill in the information for Edit or delete a check prior to each category. Choose submitting it. Add check after you’ve provided the necessary 2 information . 3 Choose Next, and verify the information provided. After confirming, you can submit your checks. 4 Copyright © 2019 JPMorgan Chase & Co. All rights reserved. 19 Review Exceptions After you’ve uploaded your file or typed in check information, we’ll verify the information is correct against checks presented for payment.