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Summer 2004 Edition SUMMER 2004 SIXTH ANNIVERSARY ISSUE PROVIDING CUTTING-EDGE KNOWLEDGE TO The Business GOVERNMENT LEADERS of Government 3 From the Editor’s Keyboard 4 Conversations with Leaders A Conversation with Clay Johnson III A Conversation with John A. Koskinen 18 Profiles in Leadership Hector V. Baretto Hector V. Baretto Carolyn Clancy, M.D. Norman Enger Carolyn Clancy, M.D. Norman Enger Janet Hale Eugene W. Hickok Lindy Ritz Preston Jay Waite William Winkenwerder, Jr., M.D. Holly Wise 45 Forum: Getting Results Introduction: Moving Toward “Getting Results” Linking Performance and Budgeting Janet Hale Eugene W. Hickok Lindy Ritz The Arrival of Performance Budgeting PARTing Is Such Sweet Sorrow Strategies for Using State Information E-Reporting: Strengthening Democratic Accountability Showtime! Creating a Management Framework for Getting Results Performance Leadership: 11 Better Practices That Can Ratchet Up Performance Preston Jay Waite William Winkenwerder, Jr., M.D. Holly Wise 92 Management Bridging the Knowledge and Skills Gap: Tapping Federal Retirees 98 Research Abstracts www.businessofgovernment.org Listen to The Business of Government Hour Join Us for Breakfast Every Saturday Morning 9:00 a.m. on WJFK-FM (106.7) in the Washington, D.C. area Table of Contents From the Editor’s Keyboard 3 By Paul Lawrence Conversations with Leaders 4 A Conversation with Clay Johnson III, Deputy Director for Management, Office of Management and Budget ..........................................................4 A Conversation with John A. Koskinen, Former City Administrator, District of Columbia ..............................................................................10 Profiles in Leadership 18 Edited by Amanda K. Lopez Hector V. Baretto, Administrator, Small Business Administration............18 Carolyn Clancy, M.D., Director, Agency for Healthcare Research and Quality, U.S. Department of Health and Human Services ..............21 Norman Enger, E-Government Program Director, Office of Personnel Management ..........................................................................24 Janet Hale, Under Secretary for Management, U.S. Department of Homeland Security ..............................................................................27 Eugene W. Hickok, Deputy Secretary, Department of Education ............30 Lindy Ritz, Director, Mike Monroney Aeronautical Center, Federal Aviation Administration..............................................................33 Preston Jay Waite, Associate Director for Decennial Census, U.S. Census Bureau, U.S. Department of Commerce ............................36 William Winkenwerder, Jr., M.D., Assistant Secretary of Defense for Health Affairs, U.S. Department of Defense ..........................................39 Holly Wise, Director, Global Development Alliance Secretariat, United States Agency for International Development ............................42 Forum: Getting Results 45 Introduction: Moving Toward “Getting Results” By Mark A. Abramson................................................................................45 Linking Performance and Budgeting By Philip G. Joyce ....................................................................................47 The Arrival of Performance Budgeting By Justine F. Rodriguez ..............................................................................56 PARTing Is Such Sweet Sorrow By Jonathan D. Breul ................................................................................62 Strategies for Using State Information By Shelley H. Metzenbaum ........................................................................67 E-Reporting: Strengthening Democratic Accountability By Mordecai Lee ......................................................................................72 Showtime! Creating a Management Framework for Getting Results By John M. Kamensky ........................................................................................80 Performance Leadership: 11 Better Practices That Can Ratchet Up Performance By Robert D. Behn ....................................................................................85 Management 92 Bridging the Knowledge and Skills Gap: Tapping Federal Retirees By Jay Liebowitz ................................................................................................92 SUMMER 2004 IBM Center for The Business of Government 1 [ TABLE OF CONTENTS ] continued Research Abstracts 98 E-Government Series Seaport: Charting a New Course for Professional Services Acquisition for America’s Navy................................................................98 E-Reporting: Strengthening Democratic Accountability............................98 Understanding Electronic Signatures: The Key to E-Government..............98 Measuring the Performance of E-Government..........................................99 Financial Management Series Efficiency Counts: Developing the Capacity to Manage Costs at Air Force Materiel Command ..............................................................99 Human Capital Management Series Mediation at Work: Transforming Workplace Conflict at the United States Postal Service ....................................................................99 Growing Leaders for Public Service ......................................................100 Innovation Series Advancing High End Computing: Linking to National Goals ................100 Market-Based Government Series Transborder Service Systems: Pathways for Innovation or Threats to Accountability?..................................................................................100 Managing for Performance and Results Series Strategies for Using State Information: Measuring and Improving Program Performance ............................................................................101 Linking Performance and Budgeting: Opportunities in the Federal Budget Process ........................................................................101 Performance Leadership: 11 Better Practices That Can Ratchet Up Performance ..........................................................................................101 Collaboration: Partnerships and Networks Series Collaboration and Performance Management in Network Settings: Lessons from Three Watershed Governance Efforts ..................102 Communities of Practice: A New Tool for Government Managers ........102 Transformation of Organizations Series Making Public Sector Mergers Work: Lessons Learned ..........................102 Managing the New Multipurpose, Multidiscipline University Research Centers: Institutional Innovation in the Academic Community ..............103 Special Report Series Enhancing Security Throughout the Supply Chain ................................103 The Business of Government is published by IBM Business Consulting Services, 1301 K Street, NW, Fourth Floor, West Tower, Washington, DC 20005. For sub- scription information, call (202) 515-4504. World Wide Web page: www.businessofgovernment.org. Copyright 2004 IBM Business Consulting Services. All rights reserved. No part of this publication may be reproduced in any form, by microfilm, xerography, or otherwise, without the written permission of the copyright owner. This publication is designed to provide accurate information about its subject matter, but is distributed with the understanding that the articles do not constitute legal, accounting, or other professional advice. 2 IBM Center for The Business of Government The Business of Government From the Editor’s Keyboard By Paul Lawrence What Steve Spurrier Taught Me About Management My father introduced me to sports. As a Massachusetts native, he taught me the championship history of the Boston Celtics and was pleased when I adopted them as my favorite basketball team. For much of my early life, I grew accustomed to the Celtics’ annual trip to the finals. My father took me to my first Boston Red Sox baseball game. He warned me that the Red Sox would break my heart, but I became a fan anyway. And he was right about the heartbreak. Like many military families moving in and out of the Washington area, my favorite football team became the Washington Redskins. Paul Lawrence is partner-in- As I pursued my career as a management consultant, I found myself increasingly reading man- charge, the IBM Center for agement books and magazines. Sports Illustrated gave way to the Harvard Business Review. But The Business of Government, my lifelong interest in sports has continued. Occasionally, these two interests come together and partner, IBM Business Consulting Services. His e-mail: when I find a sports figure from whom I can learn much about management. And these manage- [email protected]. ment insights include learning from bad examples, as well as good ones. Steve Spurrier, former coach of the Redskins, provided me with ample opportunity to see the relevance of management to sports. As did many Redskin fans, I watched with anticipation the arrival of Spurrier from the University of Florida. During his two years in Washington, I learned much from Coach Spurrier about what not to do when running an organization. It has been fas- cinating to analyze the contrasts between Spurrier and the new coach, the renowned Joe Gibbs, during the Redskins’ three-day mini-camps. Watching Spurrier and Gibbs has taught me the following: Lesson 1: Get to know your team. The Washington Post reported that at the end of his second year of coaching, Spurrier still had not learned the names of many of his players. In contrast,
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