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2017 Welcome Folder Insides Single Pages

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2017 Welcome Folder Insides Single Pages 1 YOUR AT AULTMAN STAY Discrimination is Against the Law Welcome Aultman complies with applicable federal civil rights laws from our CEO and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression. Aultman does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression. Communication Assistance Free services are available for patients, families and/or caregivers requiring communication assistance. Please notify a member of your care team to obtain more information on services available for: • Customers whose primary language is not English (limited English proficient/LEP). • Hearing-impaired customers. Whether you are a patient or a visitor, • Visually-impaired customers. our goal is to provide you with the • Verbally, academically or literacy-impaired customers. best possible experience during your time with us. This folder contains information about Aultman services Patient Call System and amenities you might find useful or comforting during your stay. Please keep it as a guide for you and your Contact your nurse by using the patient call paddle family to use during your stay. I would located at the bedside. Push the red “nurse” button on also encourage you to use our video- on-demand system to view various the paddle to let the nurses’ station know you are in need health education programs and to of assistance. A staff member will be able to speak to and learn more about hospital services. If listen to you through the call system speaker. The paddle you have a question not answered in also has controls for the television and, in some rooms, these materials, please don’t hesitate bedside lighting. to ask a member of your health care team. Thank you for choosing Aultman. Sincerely, Your Meals A guest services representative is available to answer any Chris Remark questions related to your meals and any allergies you Chief Executive Officer may have. Clinical dietitians may complete a nutritional Aultman Hospital YOUR STAY 2 assessment during your stay and are available Outgoing Local Calls to assist you with meal planning while you are To make an outgoing phone call, you will need in the hospital or after discharge. To call Nutrition to dial 9 before dialing the local phone number. Services, dial 36459 from your hospital phone. Long-distance Calls To make a long-distance, collect or third-party Spiritual Care billing call, you will need to dial 0 and the telephone number of the person you are calling. An operator will come on the line to assist you. Aultman Spiritual Care is available 24 If you have any questions or problems with your hours a day to spiritually and emotionally telephone, please dial 0 or notify your nurse. support patients and families of all faiths and denominations. Our chaplains are trained to journey with those in need and offer a listening Wireless Services ear and supportive presence. To reach Aultman Spiritual Care, dial 36402. There are also two Aultman provides a wireless guest network for chapels available. See page 12 for details. patients and visitors. To access the Internet, select “Aultman Guest” through your device Telephone settings and accept the terms of use. To use the phone, follow these directions: Patient Video On-demand Incoming Calls Your number is 330-363 + your 4-digit room Video on-demand is a way to view health number. If you have a 3-digit room number, just education programs free of charge. Your doctor add a “0” in front of it. For example, for room 310, or nurse may recommend that you view one, or it would be 0310. If you prefer not to be disturbed, several of these videos. Or, you can watch any just dial 1-2-0 to block incoming calls. Dialing 1-1-0 video based on your interest at any time! will unblock incoming calls. To view an on-demand video: 1. Dial 32000 on your phone. 2. Please press 1 for English or 2 for Spanish. 3. Choose option 2 to browse hospital services and the health video library. 4. Turn to the channel as directed and press pound (#) to begin your interactive session. YOUR STAY 3 TV CHANNEL GUIDE 02 WVIZ PBS - 25 37 Lifetime 03 WKYC NBC - 3 38 MSNBC 04 WBNX CW - 55 39 A & E 05 WEWS ABC - 5 40 USA 06 WUAB MYTV - 43 41 TNT 07 WDLI - 17 42 TBS Superstation 08 WJW FOX - 8 43 The Food Network 09 WOIO CBS - 9 44 The Learning Channel 10 WVPX ION - 23 45 Bravo 11 Educational Access 46 E! 12 WNEO PBS 47 WE 13 WRLM TCT - 67 48 Lifetime East 14 WQHS UNI - 61 49 Home and Garden TV 16 TV Guide Network 50 EWTN 18 WGN America 51 American Movie Classics 19 QVC 52 TV Land 20 ABC Family 53 Turner Classic Movies 21 C-SPAN 54 Discovery Channel 22 Home Shopping Network 55 Animal Planet 23 Neon 56 Fox News 24 CNN 57 FX 25 The Weather Channel 58 BET 26 CNN Headline News 59 Comedy Central 27 CNBC 60 MTV 28 Nickelodeon 61 The History Channel 29 Cartoon Network 62 SYFY 30 Spike TV 63 Hallmark Channel 31 Fox Sports Ohio 64 Disney Channel 32 ESPN 2 65 VH East 33 ESPN 70 V- Classic 34 Big Ten 80 CARE Channel 35 Golf 81 Welcome Video (6 a.m. - 10 p.m.) 36 Sports Time Ohio White Noise (10 p.m. - 6 a.m.) 82-84 On-demand Patient Education 4 YOUR CARE AND COMFORT Your Care Team Daily Quiet Hours You can identify the different members of your We want you to rest and heal. During quiet hours, care team by the color of their uniform. from 1-2 p.m. and 10 p.m.-5 a.m., our staff is asked to keep conversations and noise to a minimum. Registered nurses Earplugs and eye masks are available from your nurse. Please help us provide a healing environment Nursing assistants for our patients by participating in our observation of quiet hours. Patient care techs Rest and Relax Lab techs We know that providing a restful environment is Transporters important to your recovery, so we have options to enhance your rest while you are here. Radiology techs • The CARE channel (channel 80 on your TV) provides beautiful nature scenes and music CRNAs to enhance a restful, calming environment. Respiratory therapists • You can ask your nurse to assist with finding other relaxing/sleep-promoting videos such Respiratory therapists (NICU) as one on guided imagery or white noise. Physical/occupational/speech therapists • You can also request a sleep kit with an eye mask and ear plugs. Housekeepers • If it is too noisy, please put your call light on. • Ask your caregiver to close the door to limit Room Refresh noise or adjust the room temperature if needed. • If you need a blanket or pillow, please ask It is our pleasure to help provide you with a your caregiver. restful and healing environment by offering additional waste pickup, room refresh and toiletry restocking. We are available 24 hours a day, seven days a week and are eager to assist you. Please contact us by dialing 34802. YOUR CARE AND COMFORT 65 SAFETY FIRST Safety Hand Hygiene Your safety is our highest priority. We Proper hand hygiene is very important to the would like you to know some things we are health of all patients and staff. Many germs are doing to improve your safety while you are spread by hands. Before and after providing in the hospital. Throughout your stay, you care, your health care workers should cleanse may be asked the same questions or given their hands. If you do not see your caregivers the same information several times. Please cleanse their hands, please speak up for your be patient with us, as this repetition helps safety and ask them to do so. ensure your safety. What is a Hospitalist? A hospitalist is a doctor who provides medical care for patients in the hospital. Many area family medicine and internal medicine doctors work in conjunction with our hospitalists. Because hospitalists are based in the hospital, You can help by cleansing your hands often. It they respond quickly to patients’ needs. An is especially important to cleanse your hands Aultman Inpatient Medicine (AIM) hospitalist is after using the bathroom, sneezing, coughing available 24 hours a day, seven days a week. If and blowing your nose. Additionally, cleanse you wish to speak with an AIM representative hands prior to handling food. during your hospitalization or after discharge, please call 330-363-2180 between 7:30 a.m.- Hand sanitizer will kill most germs found 4 p.m. Monday through Friday. on your hands. However, after using the bathroom, you must first use soap and water. If you are restricted to bed rest, your caregiver Antibiotic Stewardship can provide ways in which you can cleanse your hands. Please discuss these options with your caregiver. We practice antibiotic stewardship at Aultman Hospital. This involves picking the right antibiotic, dose and length of treatment for Patient Identification each individual person. A team of doctors, pharmacists and nurses will help choose the When you are admitted to the hospital, we will right antibiotic for your illness. Appropriate place a patient identification band on you. This use of antibiotics is very important to will be used to accurately identify you for all prevent the spread of antibiotic resistant medications, treatments and procedures. germs or “super bugs.” Antibiotics will only treat bacterial infections and will not help with viral illnesses like the common cold or flu.
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