Stories of Success

Celebrating Forty-Five Years of Helping Canadians and Newcomers Succeed

S.U.C.C.E.S.S. SOCIETY & FOUNDATION

2017/18 ANNUAL REPORT Table of Contents

1 Introduction 2 Report from the CEO 3 Report from the Society Founder 4 Report from the Society Chair 5 Report from the Foundation Chair 6 45 Years of Milestones

S.U.C.C.E.S.S. SOCIETY 14 S.U.C.C.E.S.S. Society Introduction 16 Pre-Arrival & Port-of-Entry Services 18 Settlement Services 20 Employment Services 22 Family Services 24 Youth Services 26 Community Engagement 28 Seniors Services 30 Affordable Housing 32 Seniors Care 34 Financial Report Fiscal 2017-18

S.U.C.C.E.S.S. FOUNDATION 38 S.U.C.C.E.S.S. Foundation Introduction 41 2017 Walk with the Dragon 43 2017 Frances Yip Charity Concert 45 2017 S.U.C.C.E.S.S. Foundation Charity Golf Tournament 47 2018 Bridge to S.U.C.C.E.S.S. Gala 49 Ways of Giving 50 Revenue Report 2017-18

52 Past and Present Board Members Helping Canadians and Newcomers Succeed for 45 Years

Since 1973, S.U.C.C.E.S.S. has dedicated itself to helping newcomers and Canadians achieve their full potential.

What began as a basic wish to help immigrants overcome barriers and get settled in BC has evolved into an international social services agency that assists more than 61,000 clients annually.

Today, across our 30 service locations in Canada and three offices in Asia, we provide committed services in newcomer settlement, employment, community development, language HELPING CANADIANS AND NEWCOMERS SUCCEED FOR 45 YEARS training, family and youth counselling, affordable housing and seniors care. Our deep partnerships with the government, community organizations and the public have enabled us to become a trusted voice in the community, as well as a fervent advocate for diversity, inclusion and civic engagement.

While the scope of our work has expanded, the ultimate goal remains the same: we help Canadians and newcomers – regardless of their origin or background – succeed. And as long as there is a need, we remain committed to serving the community.

1 Report from the CEO Queenie Choo

In 2017-18, S.U.C.C.E.S.S. has made our service delivery. Directly complement- tremendous headway in our mission ing this work was my appointment to to build bridges, promote diversity and several related councils, including the foster integration through service and Canadian Armed Forces’ Joint Task Force advocacy. Pacific Advisory Council on Diversity; the RCMP Commanding Officer’s Cultural As part of our strategic objectives, we Diversity and Inclusion Board; the OMNI substantially grew our branding and Pacific Advisory Council; the provincial marketing efforts and increased our Minister’s Advisory Forum on Poverty focus on becoming the go-to organiza- Reduction; and the Chinese-Canadian tion for social service and collaboration. Community Advisory Committee by We forged research partnerships with the Premier. local universities. Delegations from S.U.C.C.E.S.S. presented at both the None of what we do would be possible prominent national and international without support from the government, Metropolis Conferences. As well, we were our community partners, donors, Board invited to engage in government policy of Directors, staff and volunteers. I’d like consultations on immigration, seniors to thank the Chairs of the S.U.C.C.E.S.S. care and affordable housing. Society and S.U.C.C.E.S.S. Foundation Boards for their continued trust, vision and Significant work was also done to high- guidance. Building on our strong values light the importance of diversity and and mission, we are poised to continue inclusion, as we solidified our commit- to deliver programs that are innovative, ment to the two values in all realms of relevant and accessible to everyone we serve in the community.

2 population in BC shift over the years, S.U.C.C.E.S.S. has also adapted its Report from services to meet the needs of our clients. the Society Founder I’m proud to say that S.U.C.C.E.S.S. now delivers services in multiple languages Maggie Ip

to individuals and families who originate HELPING CANADIANS AND NEWCOMERS SUCCEED FOR 45 YEARS from more than 130 countries. It’s amazing to know that 45 years have passed since a group of volunteers In this special edition of the annual and I founded S.U.C.C.E.S.S. When the report, we highlight some of the most organization began, it was borne out of significant milestones that have shaped our desire to help immigrants of Chinese S.U.C.C.E.S.S. since 1973. I hope you will descent settle and integrate into their enjoy reading about these memories. adopted country. Little did we know To me, there is no greater privilege than that it would grow into the multicultural to give back and serve others. I am and multi-service agency it is today and grateful to everyone who has been a become one of the largest not-for-profit part of S.U.C.C.E.S.S. in the last 45 years social services agencies in Canada. for their support and for giving me this privilege. It has been the most thrilling What comforts me most is that our journey in my life and I can’t wait to see original commitment to serve the the next chapter of S.U.C.C.E.S.S. community and to strive for a world of multicultural harmony remains at the Congratulations and many more heart of S.U.C.C.E.S.S. As the demo- successful years to come! graphics of newcomers and the general

3 The past year has been a most December 2017 marked the memorable one for S.U.C.C.E.S.S. For successful commissioning of Report the first time in our history, we were Storeys, an innovative housing and from the invited to Parliament Hill in Ottawa social services development made to celebrate our 45th anniversary. possible by our partnership with the Society three levels of government and four Chair In May 2018, S.U.C.C.E.S.S. on the other not-for-profit organizations. Hill was attended by more than 100 Storeys has received numerous Donnie Wing members of parliament, senators, accolades and is widely regarded members of the diplomatic corps, as a model for other communities. our community partners, Board With Storeys, we are delighted to members and alumni, donors and have the first permanent home for sponsors. We deeply valued the our social services in Richmond and opportunity to showcase our work increase our affordable housing in the nation’s capital. Many thanks capacity by 53 units. to our generous hosts for making this event possible. On behalf of the Board of Directors, I thank all the staff members and, Meanwhile, the official opening of particularly, Queenie Choo for her the Jackson Lam Adult Day Program exceptional leadership in bringing in Richmond, BC, in October 2017 S.U.C.C.E.S.S. to new heights. It has highlighted the need for culturally been an honour to serve as Chair of appropriate care programs for this wonderful organization. seniors. We will continue to advocate for care models that consider the needs of seniors.

4 To cap off the year, we celebrated a gener- ous donation from longtime supporter Report from and patron of S.U.C.C.E.S.S. Foundation, the Foundation Chair Johnny Fong. In recognition of this gift, we were honoured to name the ground Brandon Hui

floor of S.U.C.C.E.S.S.’s new social services HELPING CANADIANS AND NEWCOMERS SUCCEED FOR 45 YEARS centre in Richmond after Mr. Fong. My first year as Chair of S.U.C.C.E.S.S. Foundation has been one of growth On behalf of the S.U.C.C.E.S.S. Foundation and learning. It has been incredible to Board, I would like to thank each and every witness the outpouring of support from individual and organization who donated the community for our many fundraising to us or attended our events. Your support events throughout the past year. Our makes a real difference in the community three signature events in 2017 – the and helps to ensure some of the most S.U.C.C.E.S.S. Walk with the Dragon, vulnerable members of our society receive charity concert featuring the sensational the services they need. I would also like Frances Yip and charity golf tournament to recognize the staff and leadership at – were great successes, contributing S.U.C.C.E.S.S. Foundation for their hard much-needed funds to sustain crucial work and dedication. Together, we look S.U.C.C.E.S.S. programs and services that forward to raising the bar and more funds benefit newcomers, women, seniors and to support the important work done by children. In March 2018, the S.U.C.C.E.S.S. S.U.C.C.E.S.S. in the coming year. Foundation held the record-breaking Bridge to S.U.C.C.E.S.S. Gala that raised $650,000.

5 Diversification / 2003–2012 Tri-Cities 2011 2006 2005 2004 2004 2009 2009 2008 2008 2007 in Vancouver in Vancouver in Fort St. John St. in Fort for the first time for Began managing Began managing Building in Richmond Accreditation Canada Accreditation S.U.C.C.E.S.S. accredited accredited S.U.C.C.E.S.S. S.U.C.C.E.S.S. Multi-Level Multi-Level S.U.C.C.E.S.S. Care Society accredited by by Society accredited Care affordable housing units at housing affordable affordable housing projects affordable Solheim Place in Vancouver in Solheim Place family resource centre in the centre resource family Began collaborating with BC Began collaborating Opened new service location location Opened new service Opened the first multicultural Opened the first multicultural and Orange Hall in Vancouver and Orange by the Council on Accreditation on Accreditation the Council by Opened S.U.C.C.E.S.S. Harmony Harmony Opened S.U.C.C.E.S.S. Opened the S.U.C.C.E.S.S. Austin Austin Opened the S.U.C.C.E.S.S. Housing to operate and manage and manage Housing to operate Harris Residence, On Tak Cheung On Tak Harris Residence, through offices in Taipei and Seoul in Taipei offices through House, an assisted living residence, House, an assisted living residence, units at Hillside Gardens in Burnaby in Burnaby units at Hillside Gardens Began operating affordable housing affordable Began operating Began delivering pre-arrival services services pre-arrival Began delivering Developed a refugee a refugee Developed as part program reception Airport of the Community Network Newcomers 2001 Officially opened the Lee Simon K.Y. S.U.C.C.E.S.S. Home Seniors Care 2001 the S.U.C.C.E.S.S. Incorporated in December Foundation 2002 the Began operating Chieng's S.U.C.C.E.S.S. Day Centre Adult 1993 annual Hosted the first fair employment 1993 Expanded cross-cultural Port to Coquitlam, services Moody and Port Coquitlam 1995 Began a $5-million to campaign fundraising of the support construction Social Service S.U.C.C.E.S.S. Lam Dorothy – Dr. Centre Building 1998 headquarters S.U.C.C.E.S.S. home to its current moved Street Pender at 28 West in Vancouver 1998

1993–2002 / Expansion

Stabilization / 1983–1992 1992 1985 1991 1989 1986 September Launched the Launched office in August office inside Vancouver inside Vancouver fundraising event fundraising Began operations Began operations a Richmond office Community Airport Community Began operations at Began operations published in October Evergreen News first News Evergreen Launched the annual Launched Newcomers Network Network Newcomers Walk with the Dragon with the Dragon Walk International Airport in International at a Burnaby-Coquitlam at a Burnaby-Coquitlam

1973–1982 / Formation 1977 1979 1974 1973 1975 immigrants immigration Celebrating of Years Forty-Five Canadians Helping Succeed Began delivering Began delivering Metro Vancouver Metro Became a member Became the Lower Mainland the Lower Main Street, Vancouver Main Street, immigration conference in conference immigration the federal government for for government the federal Organized the first national the first national Organized response to Green Paper on Paper to Green response Set up the first office at 321 at 321 Set up the first office social service organization in organization social service Here are some of the milestones that some of the milestones are Here the last 45 years. shaped us in have S.U.C.C.E.S.S. established as a S.U.C.C.E.S.S. organization of United Way of of United Way organization settlement services funded by funded by services settlement 6 HELPING CANADIANS AND NEWCOMERS SUCCEED FOR 45 YEARS 7

Diversification / 2003–2012 Tri-Cities 2011 2004 2008 2008 2007 2006 2005 2004 2009 2009 in Vancouver in Vancouver in Fort St. John St. in Fort for the first time for Began managing Began managing Building in Richmond Accreditation Canada Accreditation S.U.C.C.E.S.S. accredited accredited S.U.C.C.E.S.S. S.U.C.C.E.S.S. Multi-Level Multi-Level S.U.C.C.E.S.S. Care Society accredited by by Society accredited Care affordable housing units at housing affordable affordable housing projects affordable Solheim Place in Vancouver in Solheim Place family resource centre in the centre resource family Began collaborating with BC Began collaborating Opened new service location location Opened new service Opened the first multicultural Opened the first multicultural and Orange Hall in Vancouver and Orange by the Council on Accreditation on Accreditation the Council by Opened S.U.C.C.E.S.S. Harmony Harmony Opened S.U.C.C.E.S.S. Opened the S.U.C.C.E.S.S. Austin Austin Opened the S.U.C.C.E.S.S. Housing to operate and manage and manage Housing to operate Harris Residence, On Tak Cheung On Tak Harris Residence, through offices in Taipei and Seoul in Taipei offices through House, an assisted living residence, House, an assisted living residence, units at Hillside Gardens in Burnaby in Burnaby units at Hillside Gardens Began operating affordable housing affordable Began operating Began delivering pre-arrival services services pre-arrival Began delivering 2001 the S.U.C.C.E.S.S. Incorporated in December Foundation 2002 the Began operating Chieng's S.U.C.C.E.S.S. Day Centre Adult 2001 Officially opened the Lee Simon K.Y. S.U.C.C.E.S.S. Home Seniors Care 1998 a refugee Developed as part program reception Airport of the Community Network Newcomers 1998 headquarters S.U.C.C.E.S.S. home to its current moved Street Pender at 28 West in Vancouver 1995 Began a $5-million to campaign fundraising of the support construction Social Service S.U.C.C.E.S.S. Lam Dorothy – Dr. Centre Building 1993 annual Hosted the first fair employment 1993 Expanded cross-cultural Port to Coquitlam, services Moody and Port Coquitlam

1993–2002 / Expansion

Stabilization / 1983–1992 1992 1986 1985 1991 1989 September Launched the Launched office in August office inside Vancouver inside Vancouver fundraising event fundraising Began operations Began operations a Richmond office Community Airport Community Began operations at Began operations published in October Evergreen News first News Evergreen Launched the annual Launched Newcomers Network Network Newcomers Walk with the Dragon with the Dragon Walk International Airport in International at a Burnaby-Coquitlam at a Burnaby-Coquitlam

1973–1982 / Formation 1977 1979 1973 1974 1975 immigrants immigration Celebrating of Years Forty-Five Canadians Helping Succeed Began delivering Began delivering Metro Vancouver Metro Became a member Became the Lower Mainland the Lower Main Street, Vancouver Main Street, immigration conference in conference immigration the federal government for for government the federal Organized the first national the first national Organized response to Green Paper on Paper to Green response Set up the first office at 321 at 321 Set up the first office social service organization in organization social service Here are some of the milestones that some of the milestones are Here the last 45 years. shaped us in have S.U.C.C.E.S.S. established as a S.U.C.C.E.S.S. organization of United Way of of United Way organization settlement services funded by funded by services settlement 2013–2018 / Integration

2013 2015 Began operating affordable housing Expanded pre-arrival settlement services units at Remy in Richmond to China with an office in Beijing and began outreach to many other countries in Asia and to the United States

2013 Hosted a 40th anniversary dinner attended by nearly 1,000 guests, including representatives from the three levels of government, donors, members and volunteers 2014 Queenie Choo, CEO of S.U.C.C.E.S.S., appeared before the Standing Committee on Citizenship & Immigration and the Standing Senate Committee on Social Affairs, Science & Technology to speak about the protection of immigrant women and the Immigrant Investors Program, respectively

8 2016 2016 Began managing affordable Unveiled naming of Lilian To Way in housing units at 188 Keefer in recognition of former S.U.C.C.E.S.S. CEO Vancouver Lilian To

HELPING CANADIANS AND NEWCOMERS SUCCEED FOR 45 YEARS

9 2013–2018 / Integration

2017 2017 Hosted a community forum on Began operating the S.U.C.C.E.S.S. immigration and racial discrimination Jackson Lam Adult Day Centre, co-located attended by more than 200 community on the site of the S.U.C.C.E.S.S. Austin members in February Harris Residence, in Richmond

2017 Began operating a social services centre and managing 53 affordable housing units at the innovative development Storeys in Richmond

10 2018 2018 Celebrated the 40th anniversary Celebrated the naming of the of the Bridge to S.U.C.C.E.S.S. S.U.C.C.E.S.S. Johnny Fong Social fundraising gala Services Centre at Storeys

2018 Queenie Choo, CEO of S.U.C.C.E.S.S., was appointed as Honorary Captain (Navy) of Her Majesty’s Canadian Ship VANCOUVER by the Canadian Armed Forces HELPING CANADIANS AND NEWCOMERS SUCCEED FOR 45 YEARS

11 2013–2018 / Integration

2018 2018 Partnered with Immigration, Refugees Celebrated the 45th anniversary of and Citizenship Canada to host a S.U.C.C.E.S.S. on Parliament Hill in Ottawa citizenship ceremony for 50 new with senators, members of parliament, citizens at the S.U.C.C.E.S.S. head office supporters, Board members and alumni

12 14 S.U.C.C.E.S.S. Society Introduction 16 Pre-Arrival & Port-of-Entry Services 18 Settlement Services 20 Employment Services 22 Family Services 24 Youth Services 26 Community Engagement 28 Seniors Services 30 Affordable Housing 32 Seniors Care 34 Financial Report Fiscal 2017-18

13 As a multi-faceted organization, S.U.C.C.E.S.S. is there for Canadians in all stages of their life journey.

Whether you are an immigrant parent with young children, a teenager looking for a job, a newcomer wanting to learn English or a family member looking for high-quality care for an elder, S.U.C.C.E.S.S. is there to meet those needs.

The opposite page highlights just a few of the remarkable achievements that have been made possible by our clients, staff and volunteers in the past year. Thank you for enabling us to provide a continuum of services and care that touches so many lives.

14 Clients Served PLACES OF ORIGIN (TOP 10) Demographics China South Korea FIRST LANGUAGES (TOP 10) Mandarin Cantonese

Tagalog Taiwan Arabic Canada Hong Kong Korean Philippines Farsi English India Punjabi Iran Hindi Syria Iraq Vietnamese

Integrated Services

PRE-ARRIVAL

5,567Clients 122 Countries SENIORS CARE PORT OF ENTRY

439 15,985 Families Seniors Accessed Services 68,887 Meals Prepared 132 Countries 148,000+ Client Services Delivered

AFFORDABLE HOUSING SETTLEMENT & 2017/18ANNUAL REPORT 61,800+ LANGUAGE TRAINING 599 Rental Units Unique Clients Served 1,250+ Residents 19,000+ Clients

FAMILY & COMMUNITY EMPLOYMENT Youth

2,318 | 3,695 Seniors 5,661 SOCIETY 10,190 Counselling & Job Seekers Help Line Hours

15 Pre-Arrival PROGRAMS INCLUDE: • Pre-Arrival: Active Engagement & & Port-of-Entry Integration Project (AEIP) • Port of Entry: Community Airport Services Newcomers Network (CANN)

Pre-Arrival: Active Engagement newcomers to prepare for life in Canada & Integration Project (AEIP) before they arrive. Our overseas presence As one of Canada’s largest pre-arrival allows us to respond quickly to emerging settlement programs, AEIP has served immigration and settlement trends. 14,800+ newcomers from 122 countries since 2008. With service centres in China, Through AEIP, newcomers gain access Taiwan and Korea, and extensive in-person to services such as foreign credential and online outreach services to other recognition support and alternative career countries around the world, AEIP enables planning, as well as connections to Canadian employers, regulators and professional bodies. All of this helps DESTINATIONS newcomers to integrate into the Canadian OF CLIENTS SERVED labour market more quickly and establish an early attachment to their new home.

With robust settlement and employment partnerships across the country, AEIP Western Canada further ensures newcomers are seam- 35% Ontario Quebec lessly bridged to post-arrival services in Atlantic 43% 14% Canada Canada for a smooth transition. 8%

Port of Entry: Community Airport Newcomers Network (CANN) CANN is the only port-of-entry settlement service provider at the Vancouver International Airport. The program is an essential first point of contact for newcomers landing in BC 1 million+ or transiting to other provinces and territories across Canada. clients served in 25 years Located in the immigration landing room of YVR, CANN staff provide newcomers with information and orientation services in over 20 languages.

As a Resettlement Assistance Program service provider, CANN also assists refugees with their medical and other urgent 200+ needs. We play a key role in ensuring coordination and community partners communication among major actors in refugees’ arrival process across Canada – such as reception houses, private sponsors, the Canada Border Services Agency, government agencies and emergency services – to help give refugees the best start in their new lives.

16 “Upon arrival we were received by a cheerful CANN representative. He explained the process to us and led us through immigration.”

STORIES OF SUCCESS Pamela Zenda

At an event to mark the 25th anniversary a taste of Canadian hospitality and what living of S.U.C.C.E.S.S.’s Community Airport in Canada would be like. “Upon arrival we Newcomers Network (CANN), Pamela Zenda were received by a cheerful CANN represen- tells guests about the time when she and tative,” Pamela remembers. “He explained the

her family arrived as refugees to Canada process to us and led us through immigration. 2017/18ANNUAL REPORT in July 2017. He organized some food and drinks. And he gave us books about life in Canada. “One of our suitcases went missing and this particular suitcase was the one that carried all “I have realized that many times in life when of our important documents,” recalls Pamela. we receive bad service it’s easy to complain,” “CANN staff ran around to locate our suitcase she continues. “But when we are given good and we were so happy to get it back.” service it’s rare to come back and say ‘thank you.’ So on that note, on behalf of our family, |

Looking back, the incident helped give Pamela I would like to say, ‘Thank you, CANN, for your SOCIETY and her family – who left Zimbabwe and the love, care and dedication. You’re doing a great Democratic Republic of Congo due to war – job. Happy 25th anniversary.’”

17 PROGRAMS INCLUDE: • Immigrant Settlement & Integration Program (ISIP) Settlement • Action, Commitment, Transformation (ACT) Program • BC Settlement and Integration Services (BCSIS) Services • Local Immigration Partnerships (LIPs)

S.U.C.C.E.S.S. is one of Canada’s largest settlement and language service providers, with services available in more than 45 languages across Metro Vancouver and in northern BC. We are the go-to service provider in British Columbia, serving a quarter of the newcomers who access settlement services in the province. Clients include immigrants, refugees, international students, temporary workers and refugee claimants.

clients accessed 3,982 services clients attended English 19,000+ language training

Immigrant Settlement & BC Settlement and Integration Program (ISIP) Integration Services (BCSIS) ISIP delivers needs assessments, orientation, BCSIS supports temporary workers, employment services, community connections international students, refugee and language training to newcomers – claimants, provincial nominees and in-person and online in 15+ municipalities. naturalized citizens with settlement, The program is the largest provider of immigration and labour market issues. Language Instruction for Newcomers to From getting acquainted to life in BC Canada (LINC) classes in BC. and addressing immigration issues to finding a job, BCSIS helps clients Action, Commitment, through one-on-one sessions and Transformation (ACT) Program group activities to ensure they get the ACT is specially created for highly vulnerable information, resources and referrals newcomers and families who face multiple, they need. complex barriers to settlement in Canada. These barriers include mental health challenges, Local Immigration Partnerships financial challenges and experience with (LIPs) trauma. Using a flexible service delivery The Tri-Cities and Fort St. John LIPs model, we help these newcomers to become foster community development by more independent and gain access to other engaging multi-sectoral stakeholders community services. ACT clients are highly to work together to build welcoming, diverse and speak 20+ languages, including inclusive and harmonious communities. Arabic, Kurdish, Swahili, Kirundi, Farsi, Amharic and Dari.

18 STORIES OF SUCCESS Abdi Family

Terry Fox is Suhail Abdi’s hero. Like Terry When not learning English, Suhail and Aysha Fox, Suhail has faced tremendous hardships volunteer through S.U.C.C.E.S.S.’s Community in his life. Connections program. In the short time that they have been in Canada, the couple has Suhail, his wife Aysha Muslim and their five already volunteered at Eagle Ridge Hospital, at

children fled war-torn Syria and lived in the the Terry Fox Run (where Suhail learned about 2017/18ANNUAL REPORT streets in Turkey before arriving to Canada as his new hero), and other events. refugees in October 2016. When the family landed, they had only $100 and one bag of Suhail and Aysha are passionate about belongings. volunteering because they see it as a way to learn more about the community and to give Through an interpreter, Suhail says it’s “like back. “Before we came to Canada, the only a dream” to now live in Canada. Suhail and English words we knew were ‘thank you,’” Aysha attend LINC (Language Instruction for says Suhail. “Now we would like to say ‘Thank |

Newcomers to Canada) classes at S.U.C.C.E.S.S. you to Canada and thank you to S.U.C.C.E.S.S. SOCIETY three times a week. Suhail was drawn to for helping my family.’” S.U.C.C.E.S.S. because of the agency’s name – his greatest wish is for his family to have (Above photo) From left to right: Suhail Abdi, Jalal Abdi, a successful life in Canada. Jana Abdi, Khalil Abdi, Aysha Muslim

19 PROGRAMS INCLUDE: • Foreign Credential Recognition (FCR) Employment • Occupation-Specific Skills Training • Workplace Language Training Services • Employer Engagement

S.U.C.C.E.S.S.’s employment services help job seekers to explore different career paths, build their skills and job readiness and, ultimately, enter the labour market through sustainable employment. Job seekers of all skill levels and backgrounds receive tailored support that aligns with the trends and needs of growing industries and occupations in BC. Newcomers can also receive support with credential recognition and skills development. We collaborate closely with employers, regulators, associations and training institutes year-round by holding job fairs and workshops to help maximize job seekers’ chances of meeting their career goals.

250 newcomers +42% attended workplace increase in number of participants who language training attended job fairs and recruitment events as compared to previous year 2016 2017

Foreign Credential Occupation-Specific Workplace Language Recognition (FCR) Skills Training Training Available as a pre-arrival Developed in partnership Innovative workplace and post-arrival service, with employers, these language training delivered our specialized FCR training programs support in-person and online helps programming helps job seekers to acquire newcomers to develop newcomers to prepare for, the specific technical and essential communication navigate and pursue the soft skills that are needed skills for long-term success complex FCR and licensing to succeed in BC’s growing in Canadian workplaces. processes that would allow industries of IT, retail, them to gain employment hospitality and office Employer Engagement in their target field in administration. We support employers Canada. from across all industries to help them build and foster welcoming, diverse and inclusive workplaces.

20 +13 % increase in number of job seekers served compared to last year

STORIES OF SUCCESS Lilián Cazacu

Originally a lawyer from Moldova, a small hours, do three hours of online classes, work country in Eastern Europe, Lilián Cazacu on my homework, then go to bed way past learned that his law degree would not be midnight and start all over again the next day,” recognized in Canada when he and his family says Lilián. “However, my passion to get back emigrated in 2005. into my beloved profession and provide for my family made me persevere.” Determined to return to practising law, Lilián got into the Notaries Public Master’s program His dedication paid off. Since opening his

at Simon Fraser University, but had no money Notary Public practice in 2014, Lilián has 2017/18ANNUAL REPORT for tuition, until he saw an advertisement for won numerous awards, including the u40 S.U.C.C.E.S.S.’s Foreign Credential Recognition Business Person of the Year from the Langley Loan Program. Chamber of Commerce and Best Immigrant Entrepreneur of BC. For 18 months, a S.U.C.C.E.S.S. staff member worked closely with Lilián to implement a “Being an entrepreneur is not easy, but when credential plan. He received a low-interest you’re an immigrant entrepreneur – your loan, which covered part of his tuition, challenges are multiplied by 10,” says Lilián. | while he worked full-time at multiple jobs “I’ve learned that you can’t achieve a big goal SOCIETY to make ends meet. all by yourself. I personally couldn’t have done this without my family, S.U.C.C.E.S.S., “I would wake up at 6 am, commute for an and the desire to make a better life for hour-and-a-half each way, work for eight my family!”

21 PROGRAMS & SERVICES INCLUDE: • Multicultural Early • Refugee Women’s Childhood Development Health Program (MECD) and Family • Women’s Social Family Resource Centre Support Groups • Counselling Program • Annual Community Services • Chinese Help Lines Health Fair

Our comprehensive family services support all family members, across generations, to enhance their health and well-being by strengthening relationships, enhancing their resilience in dealing with key life transitions, and promoting their social and community connections. All family services are community-focused, respectful and inclusive of diverse families, family experiences and backgrounds.

Chinese Help Lines Led by highly trained volunteers and relying heavily on 2,176 donations from the community to operate, the help lines clients accessed provide Mandarin- and Cantonese-speaking callers with MECD services immediate first-language emotional support and referrals to appropriate community information and resources to help them address a wide range of issues.

Multicultural Counselling Program Women’s Social Early Childhood Our culturally sensitive Support Groups Development (MECD) and multilingual counselling These groups enhance and Family Resource services help our clients women’s social and cultural Centre to navigate and address integration into Canada Programs and services life challenges in areas by providing safe and support diverse families such as mental health, supportive spaces and in the Tri-Cities to develop trauma, family breakdown, opportunities to participate positive and nurturing family domestic violence, in activities that promote relationships and enhance parenting issues and their sense of belonging their connections to problem gambling. and connections to local community resources. services.

Annual Community Health Fair of refugee women increased their capacity This popular event pro- to access health and wellness information motes family health and 99% and services in the community well-being by connecting members of the public Refugee Women’s Health Program to key health resources This program empowers refugee women to effectively and services in the local navigate Canada’s systems and gain access to health community. information and community resources to achieve positive health outcomes for themselves and their families.

22 436 families attended the Family Resource Centre

STORIES OF SUCCESS Reyhaneh Jalilpour

Reyhaneh Jalilpour and her family moved to The S.U.C.C.E.S.S. MECD Program is designed Coquitlam in 2015 and, after hearing about for immigrant parents with young children S.U.C.C.E.S.S. from a friend, she decided to find living in the Tri-Cities to expand their social

out if there was a suitable learning program circles and increase their awareness of the 2017/18ANNUAL REPORT for her then two-year-old daughter, Ronia. importance of early childhood development. “After joining the program I started knowing “I was standing at the S.U.C.C.E.S.S. office, other moms and their kids, and now I have so trying to decide if I should ask my question many friends,” Reyhaneh says. “The program when I saw a smiling lady walk toward me,” makes my family stronger and happier.” She recalls Reyhaneh. “She started speaking to liked the group so much that she also began me in Farsi. Even though I could speak English, bringing her son, Jouya, to join. suddenly I felt much more comfortable. |

She gave me a brief explanation of the Multi- “I would like to give my warmest thanks to all SOCIETY cultural Early Childhood Development Program the donors and S.U.C.C.E.S.S. staff,” Reyhaneh and arranged another meeting to update me adds. “I feel like I am with my family whenever on upcoming classes.” I’m there.”

(Above photo) Reyhaneh Jalilpour and her children Ronia and Jouya 23 PROGRAMS & SERVICES INCLUDE: Youth • Youth Entrepreneur and Employment Programs • Newcomer Youth Services Services • Youth in Schools and Leadership Programs

Our youth services enhance youth’s sense of belonging, provide opportunities for social and community connections, and help them to build the skills they need to achieve their academic, career, life and social goals.

To empower youth, services are delivered from a strengths-based perspective and are tailored to their diverse needs and experiences in Canada. Services are responsive and promote capacity-building, self-expression, leadership, and personal growth and development.

Youth Entrepreneur and Employment Programs These specialized programs 1,677 2,318 youth accessed support youth to explore differ- settlement services youth accessed ent career goals and pathways, services and enhance their job readiness 120 to help them successfully find vulnerable youth a job or start a business. accessed specialized services

youth started a business, gained employment or returned to school Newcomer Youth Services for more training These services enhance 187 newcomer youth’s confidence and capacity to settle and integrate into the broader Youth in Schools and community and school system. Leadership Programs Programming is provided in a Programs support youth to safe, respectful and supportive 656 thrive in school, contribute to environment, particularly youth participated their community and realize important for these youth who in Youth in Schools their full potential by facilitating often deal with challenges and Leadership the development of short- such as language and cultural Programs and long-term goals, social barriers, difficulties adapting networks, positive family to the Canadian environment, and peer relationships, and or who have aged out of the leadership and life skills. school system.

24 STORIES OF SUCCESS Sharina Rogel

Sharina Rogel is a bright and cheerful 19- the way. “The staff at S.U.C.C.E.S.S. helped year-old with dreams of becoming a successful us to build ourselves to face the real world, businesswoman. She came to S.U.C.C.E.S.S. like being confident in interviews and creating

looking for support in finding a job, and ended our resumes,” she says. “My facilitator was 2017/18ANNUAL REPORT up joining a program that changed the course always at my side, especially during my of her life. work placement. I got my previous job as a pharmacy assistant because of the help given Chance to Choose is a 14-week program that by S.U.C.C.E.S.S.” equips youth with the necessary life skills to help them move forward in their lives. Upon Sharina is inspired to share her experience so completion, participants receive training that more youth are encouraged to join. “I can certifications in first aid, SuperHost, FoodSafe, say that Chance to Choose is a blessing to | computer training and more, depending on those who are looking for a job,” Sharina says. SOCIETY their interests and career paths. “We should not lose hope about finding a better job. Now, I can say that I’m knowledgeable and Sharina is grateful for all the skills that she confident in the workplace. I’ll never forget the has learned and the people she’s met along people who helped me get there!”

25 PROGRAMS & SERVICES INCLUDE: Community • Volunteer Development • Membership Engagement • Publications

S.U.C.C.E.S.S. plays an integral role in building inclusive and cohesive communities. We do this by providing opportunities for volunteers to take part in S.U.C.C.E.S.S.’s and other community events, organizing learning and social activities for S.U.C.C.E.S.S. members, and sharing relevant information through our S.U.C.C.E.S.S. Evergreen News.

Volunteer Development Membership S.U.C.C.E.S.S. volunteers contribute For a low annual fee, S.U.C.C.E.S.S. members thousands of hours to our programs enjoy a myriad of benefits such as discounts and services each year. Our 1,000- at local businesses and exclusive access to plus volunteers contribute their time programs and activities offered by S.U.C.C.E.S.S. and talents in many ways including Last year, our members participated in architec- assisting with front desk duties at tural walking tours, had their income taxes filed S.U.C.C.E.S.S. offices, visiting with by specially trained volunteers (for low-income seniors, helping at special events members only) and were invited to attend the and more. Last year, our volunteer S.U.C.C.E.S.S. annual general meeting. Members engagement efforts were greatly were also encouraged to participate in the enhanced with the implementation community and volunteer for the Great Canadian of a new management software that Shoreline Cleanup, Chinatown Spring Festival streamlined recruitment, selection Parade, S.U.C.C.E.S.S. Walk with the Dragon and and communications. other events.

Publications Evergreen News The S.U.C.C.E.S.S. Evergreen News has been a vital part of S.U.C.C.E.S.S. and the community since it began in October 28,000 1985. The free monthly Chinese newspaper is distributed readership online and at 100 locations across Metro Vancouver. It is a beloved source of news, information about S.U.C.C.E.S.S. programs and services, and quality articles in the community.

The publication is supported by the S.U.C.C.E.S.S. Evergreen Circulation of News Club, a group comprising 4,500 readers who participate in a variety of activities throughout the year. These include 7,000 workshops on health, finance and legal issues; line dance, copies per month karaoke and Chinese paper-cutting classes; photo and art exhibitions; and one-day tours to local hotspots.

26 “Volunteering for the Chinese Help Lines opened my eyes to the needs of the people in my community.”

STORIES OF SUCCESS Cherry Tse

Cherry Tse credits her volunteering experience The CHL are available to the public as a with the S.U.C.C.E.S.S. Chinese Help Lines free, confidential service, with volunteers

(CHL) as the factor that defined her career answering calls from Mandarin- and 2017/18ANNUAL REPORT path. Now working as a registered clinical Cantonese-speaking callers 12 hours a day, counsellor, Cherry first began volunteering seven days a week. for the Help Lines in August 2014. “Volunteering for the CHL opened my eyes to “I learned about empathy, active listening the needs of the people in my community,” skills, how to ask questions, risk assessments, Cherry says. “After one year of volunteering, crisis management and safety procedures,” I enrolled in a postgraduate program to study says Cherry. “With these basic skills, I came counselling psychology. I’m grateful for the | to understand what the role of providing opportunity to support callers through CHL SOCIETY emotional support to others encompasses.” because it gives them a space to express themselves and be understood. It’s such a rewarding feeling to know that a phone call can lift someone’s mood and make their day.”

27 PROGRAMS & SERVICES INCLUDE: Seniors • Seniors Social Support Groups • Settlement Services and Conversation Circles Services • Better at Home

Our comprehensive seniors services help seniors in all stages of aging to remain active and independent, and maintain a high quality of life. This is done by helping seniors develop their social and community networks, enhancing their sense of belonging, promoting self-care, and reducing their social and physical isolation.

Close collaboration with local governments and community partners ensures communities are age-friendly, accessible and inclusive of seniors.

increase in seniors who 3,695 accessed services compared seniors accessed services +14 % to previous year

+21% increase in number of seniors 194 in social support groups seniors were served compared to previous year 2,098 by Better at Home seniors accessed 2016 settlement services 2017

Seniors Social Settlement Services Better at Home Support Groups and Conversation Services such as light Seniors-led support groups Circles housekeeping, transporta- promote community and These circles foster tion, grocery shopping and social integration through intercultural social and friendly visits empower a diverse range of activities community connections seniors to continue to be including community field and help newcomer seniors independent, live safely trips, digital technology to build their English and healthily at home, classes, art classes, communication capacity, and remain connected to healthy eating and exercise meet their settlement the broader community. programs, and health needs, and gain access and wellness seminars. to key government and community services. 28 STORIES OF SUCCESS Maryam Pilehvari

Dealing with health issues in a new country Monday and Wednesday. At the two-hour is difficult to say the least. That’s the situation circles, participants, guided by a staff teacher, that Maryam Pilehvari found herself in, when talk about everything from safety to travelling she moved to Canada from Iran in May 2017. and Canadian geography.

“I was a very busy and active surgeon before “I was educated in English so I had the foun- 2017/18ANNUAL REPORT coming to Canada, but I now have glaucoma dational skills,” Maryam says. “But it’s been and cataracts,” says Maryam. “And because of many years since I spoke it. At the circle, I can problems with my knees, I couldn’t work.” practise speaking English while learning about Canada. They also give me the opportunity to A friend told Maryam that she could get the be more socially active [through] volunteering.” help she needed at S.U.C.C.E.S.S. “I wish I knew [about] S.U.C.C.E.S.S. earlier,” says Maryam. Another reason Maryam enjoys going to “They helped me with my health care, which is S.U.C.C.E.S.S. is the sense of belonging she | so important to newcomers.” feels. “I love my classmates and I love my SOCIETY teacher. They show me that I’m important. With her health issues now being managed, As soon as I go to S.U.C.C.E.S.S., I have Maryam participates in an English conversa- hope again.” tion circle, organized by S.U.C.C.E.S.S., every

29 Affordable Housing

Since 2008, S.U.C.C.E.S.S. has been operating and managing subsidized and affordable housing projects in Metro Vancouver. In partnership with BC Housing, the City of Vancouver and the City of Richmond, we manage and operate close to 600 rental units across seven housing communities in Vancouver, Richmond and Burnaby. These units provide an affordable home to more than 1,250 low- and moderate-income singles, seniors and families who come from diverse cultural and socio-economic backgrounds.

1 2 3 4 BROADWAY 599 rental units BOUNDARY RD VANCOUVER 41ST AVE

OAK ST BURNABY 5 1,250+ residents VANCOUVER INTERNATIONAL AIRPORT HWY 99 6

7 The range of units and buildings RICHMOND we manage is equally broad. Units range from bachelor to four-bedroom suites, and the buildings include

S.U.C.C.E.S.S.’s HOUSING PORTFOLIO LOCATIONS state-of-the-art, LEED-certified complexes, as well as 100-year-old 1. 188 Keefer 5. Hillside Gardens heritage buildings. Our team takes 2. Orange Hall 6. Remy pride in providing high-quality and 3. Solheim Place 7. Storeys responsive building services to all 4. The Village tenants and is committed to social responsibility across our buildings. In addition, tenant support services are available at specific housing projects through our internal S.U.C.C.E.S.S. network and/or external community resources.

30 STORIES OF SUCCESS Watson Family

Chris and Colette Watson and their three seawall and retail stores. The family also children, Noah, Chloe and Sarah, have lived in appreciates the day-to-day support provided Vancouver’s Olympic Village since May 2011. by S.U.C.C.E.S.S. Their home is one of close to 600 affordable

housing units managed and operated by “The staff at S.U.C.C.E.S.S. do a great job in 2017/18ANNUAL REPORT S.U.C.C.E.S.S. ensuring the building is in great condition and repairs are made quickly,” says Colette. “Chris and I both spent the majority of our lives “We feel like they’re a part of the community living in Vancouver and surrounding suburbs,” and not just a landlord. says Colette. “False Creek has been our home since the late 1990s and we feel very fortu- “Affordable housing is important in all com- nate to be able to live in the city we call home munities,” she adds. “Not everyone has the while raising our children where we want to.” financial means to be able to choose where |

they want to live. With the ever increasing SOCIETY Aside from the unit, the family enjoys the cost of rents across the city, S.U.C.C.E.S.S. many amenities nearby, such as parks, the helps us afford to live in Vancouver.”

31 PROGRAMS & SERVICES INCLUDE: • S.U.C.C.E.S.S. Simon K.Y. Lee Seniors Care Home • S.U.C.C.E.S.S. Harmony House • S.U.C.C.E.S.S. Austin Harris Residence, On Tak Cheung Building • S.U.C.C.E.S.S. Chieng’s Adult Day Centre Seniors Care • S.U.C.C.E.S.S. Jackson Lam Adult Day Centre

The S.U.C.C.E.S.S. Multi-Level Care Society was incorporated with the purpose to provide a continuum of linguistically and culturally sensitive care for seniors in our community.

ADULT DAY CENTRE 68,887 S.U.C.C.E.S.S. Chieng’s Adult Day Centre meals were prepared at our S.U.C.C.E.S.S. Simon K.Y. Lee 136 119 SENIORS ATTENDED Seniors Care Home and residents were served S.U.C.C.E.S.S. Austin Harris at our 114-bed care S.U.C.C.E.S.S. Jackson Lam Residence and delivered to home facility Day Program (since June 2017) seniors living in Richmond, Burnaby and Vancouver 86 SENIORS ATTENDED

The Society operates five programs – Seniors in our assisted living facilities a residential care home, two assisted – S.U.C.C.E.S.S. Harmony House and living residences and two adult day centres S.U.C.C.E.S.S. Austin Harris Residence, in Richmond and Vancouver – to provide On Tak Cheung Building – live in their tailored, culturally appropriate services own self-contained units, with bathroom, for seniors in different stages of aging. kitchen and bedroom. They also receive Our bilingual (English and Chinese) regular hospitality and personal care staff provide a wide range of health- services from our staff, such as meals, care services in a nurturing environment housekeeping and laundry services, to help seniors age in place. recreational opportunities, assistance with medications, mobility and personal In our 114-bed S.U.C.C.E.S.S. Simon K.Y. hygiene, and 24-hour emergency response. Lee Seniors Care Home, staff provide professional resident care 24/7. Twenty- Our S.U.C.C.E.S.S. Chieng’s Adult Day Centre three beds are designated for cognitively and S.U.C.C.E.S.S. Jackson Lam Adult Day impaired seniors who require special Centre are for seniors who live at home environmental adaptations, while other but who benefit from participating in a few beds are for residents with complex hours of tailored programming, such as care needs. health monitoring, therapeutic and social activities, during the day. Twenty or more seniors come to our adult day centres every weekday.

32 STORIES OF SUCCESS Sun On Yeung

Sun On Yeung and her husband always knew when Mrs. Yeung’s husband of 61 years that S.U.C.C.E.S.S. Austin Harris Residence, passed away in 2016. “The staff were all very On Tak Cheung Building was a place they compassionate, and my two granddaughters wanted to live. They were one of the first took turns staying with me,” she says. tenants to move in when the assisted living

facility opened in Richmond in 2007. Today, Mrs. Yeung spends her time playing 2017/18ANNUAL REPORT mahjong with fellow tenants, participating “It was like we had won the lottery getting in recreational activities organized by the a unit here,” she says. residence and tending to flowers on the facility’s communal balcony. She occasionally Each of the building’s 50 units is a self- cooks but mostly enjoys the Chinese meals contained one-bedroom suite suitable for prepared by the residence. single or double occupancy. The residence offers a common dining room, library, lounge “I’m very happy and satisfied living here,” | and a common laundry room. says Mrs. Yeung. “The staff here and I are SOCIETY like friends. I can talk to them in Cantonese Family members and friends can visit at and I always treat them with respect. It’s any time. This proved particularly important the Golden Rule.”

33 S.U.C.C.E.S.S. Group* Financial Report Fiscal 2017-18 SUPPLEMENTARY NOTE DISCLOSURE: The figures exclude the following restricted contributions: $6 million relating to the Storeys housing project and $1 million for other housing developments. In addition, the Society set aside $414,000 to the replacement reserve funds. 43.91% FEDERAL GOVERNMENT 27.25% PROVINCIAL GOVERNMENT 13.04% HOUSING 12.02% PROGRAM REVENUES

Total Revenues 1.5% FOUNDATION DONATIONS $45,961,063 1.34% GENERAL DONATIONS 0.68% UNITED WAY & OTHER GRANTS 0.26% MUNICIPAL GOVERNMENT

46.91% SOCIAL SERVICES 28.94% HEALTH SERVICES 13.57% HOUSING Total Expenses 8.52% $44,577,251 EMPLOYMENT SERVICES Excess of revenue over expenses 1.21% $1,383,812** PROGRAM SUPPORT 0.85% AMORTIZATION

*S.U.C.C.E.S.S. Group includes S.U.C.C.E.S.S. Society, S.U.C.C.E.S.S. Multi-Level Care Society, S.U.C.C.E.S.S. Housing Society and S.U.C.C.E.S.S. Affordable Housing Society and excludes S.U.C.C.E.S.S. Foundation 34 ** To be used as contingency provision S.U.C.C.E.S.S. Society Board of Directors

(Back row; left to right) Nelson Kwan, Vice-Chair & Treasurer; Philip Bates; 2017/18ANNUAL REPORT Terry Yung, Vice-Chair–Governance; Bonnie Teng, Board Secretary; Simon Chen; Tony Wong; Jim O’Dea

(Front row; left to right) Queenie Choo, CEO; Dr. Janet Kushner-Kow, Vice-Chair – Seniors Care; Donnie Wing, Chair; Grace Wong, Immediate Past Chair

Missing: Nezihe Aquino; Francis Cheung; Dr. Alice Maria Chung; Alden Habacon; Joanne Lee; Pehlaj Malhotra | SOCIETY

35 “We focus our charitable giving on programs that provide the skills needed to thrive and which set up the communities where we operate for success.”

STORIES OF SUCCESS HSBC

Jocelyn Hsiung knows what it takes to set The HSBC Youth Support Program aims people up for success. As a former to support them to finish school and seek S.U.C.C.E.S.S. Board member and current meaningful employment.” Vice-President, Head of Branch Network – BC Region at HSBC Bank Canada, Jocelyn HSBC Bank Canada has a long history of is HSBC’s executive sponsor of the HSBC supporting youth and the community. In Youth Support Program at S.U.C.C.E.S.S. 2017, HSBC invested more than $7 million in registered Canadian charities and its em- Established in 2017 with a one-time ployees volunteered more than 6,000 hours generous gift of $300,000, the three-year with various not-for-profit organizations. program provides much-needed support to new-to-Canada students to develop key “It’s enormously rewarding for us,” says employability skills through mentorship and Jocelyn. “Investing in our communities skills-building workshops. extends beyond financial donations. In fact, HSBC volunteers will be welcoming partici- “We focus our charitable giving on programs pants of the HSBC Youth Support Program that provide the skills needed to thrive and to our corporate office and branch later in which set up the communities where we 2018 to talk about careers in the industry.” operate for success,” says Jocelyn. “We know that immigrant and refugee youth sometimes face challenges in graduating from school. 36 38 S.U.C.C.E.S.S. Foundation Introduction 41 2017 Walk with the Dragon 43 2017 Frances Yip Charity Concert 45 2017 S.U.C.C.E.S.S. Foundation Charity Golf Tournament 47 2018 Bridge to S.U.C.C.E.S.S. Gala 49 Ways of Giving 50 Revenue Report 2017-18

37 As the fundraising arm of S.U.C.C.E.S.S., S.U.C.C.E.S.S. Foundation is committed to raising funds for S.U.C.C.E.S.S.’s programs and services that are not fully funded by the government.

While the majority of S.U.C.C.E.S.S.’s programs receive government funding, some are only partially funded or receive no funding at all and rely on alternative sources to operate.

These programs, such as services at our culturally appropriate seniors care home and the Chinese Help Lines, are crucial to the well-being of the community. When you give to S.U.C.C.E.S.S. Foundation, you help to bridge our funding gap and ensure these vital services can be sustained into the future. Gifts also allow us to create new or improve existing programs – ones that benefit youth, seniors, women, refugees and others in the community.

38 Thank You for the Support Funding to the S.U.C.C.E.S.S. Foundation helps to make a remarkable difference in the community.

2017-2018 Statistics

MULTICULTURAL EARLY CHILDHOOD DEVELOPMENT SERVICES COUNSELLING PROGRAMS AND FAMILY RESOURCE CENTRE Over 436 2,400 families attended the hours of 2,176 clients accessed MECD services Family Resource Centre  services delivered

CHINESE HELP LINES WOMEN’S SUPPORT GROUPS 6,088 women attended calls were answered 308 social support groups YOUTH SERVICES SENIORS SERVICES % %  2,318  21 14 2017/18ANNUAL REPORT increase in number of youth accessed increase in participation from volunteer service hours services seniors compared to previous compared to previous year year. 3,695 seniors in total accessed services. | FOUNDATION

39 More than $10 million raised to date

40 2017 Walk with the Dragon

Launched in 1986, the S.U.C.C.E.S.S. Walk with the Dragon is one of the province’s largest community fundraising events. Every year, over 100 corporate and community teams and more than 5,000 participants join the event to show their support for S.U.C.C.E.S.S. Since 1986, the Walk has raised more than $10 million for S.U.C.C.E.S.S.’s programs and services. 2017/18ANNUAL REPORT The 2017 Walk with the Dragon was held under sunny 5,000+ skies at Lumberman’s Arch in Stanley Park, Vancouver. Participants, ranging from young children to seniors, annual participants walked a three- or seven-kilometre route along the seawall and enjoyed live performances, games and other activities put on by corporate sponsors, including the RBC Kids’ Zone. Ahead of the event, CHMB AM1320

hosted the second annual radiothon, which shared | touching stories of clients and the impact that donations FOUNDATION 32 have on the community. Thanks to the radiothon, -year event sponsors and all participants’ efforts, an amazing history $400,188 was raised.

41 In 2017, 1,800+ fans packed two sold-out venues

42 2017 Frances Yip Charity Concert

Frances Yip, Asia’s leading lady of songs, first performed for S.U.C.C.E.S.S. Foundation in 2002. In August 2017, she returned to support S.U.C.C.E.S.S. for the sixth time, giving two sold-out performances in Richmond and Coquitlam 2017/18ANNUAL REPORT to help raise much-needed funds.

Frances At the two shows, Frances performed her greatest has performed for hits in English, Cantonese and Mandarin in front S.U.C.C.E.S.S. Foundation of more than 1,800 adoring fans who had come

from across Canada and the United States. The | concerts successfully raised more than $200,000 for FOUNDATION S.U.C.C.E.S.S.’s services that benefit youth, families 6x and seniors. since 2002

43 44 More than $1 million raised since 2005

2017 S.U.C.C.E.S.S. Foundation Charity Golf Tournament

Founded by Linda Wong and the late Danny Gaw in 2005, the annual S.U.C.C.E.S.S. Foundation Charity Golf Tournament has become a signature fundraising event in the community, raising more than $1 million for

S.U.C.C.E.S.S. since its inception. Every year, many corporate representatives 2017/18ANNUAL REPORT and donors participate in a fun-filled day of golf while supporting S.U.C.C.E.S.S.’s programs and services that receive partial or no funding from the government.

The 12th annual S.U.C.C.E.S.S. Foundation Special thanks go to the Chan Family Charity Golf Tournament took place on Foundation and Golf BC for underwriting

September 12, 2017, at the Mayfair Lakes the event’s green fees, and to Fairchild | Golf and Country Club in Richmond. Media Group for promoting the event and FOUNDATION Twenty-four teams and sponsors helped raising the community’s awareness of to raise more than $90,000. S.U.C.C.E.S.S.

45 Sold-out event with 820 guests

46 2018 Bridge to S.U.C.C.E.S.S. Gala

The annual Bridge to S.U.C.C.E.S.S. Gala is one of the most anticipated fundraising galas in Vancouver, attracting hundreds of philanthropists, community leaders and government officials who gather for an evening of fine dining and entertainment while raising funds for S.U.C.C.E.S.S.

Since 1978, close to $20 million has been raised. Donations help to ensure S.U.C.C.E.S.S. has the resources required to continue providing crucial programs for youth, women, families and seniors. 2017/18ANNUAL REPORT

The 40th annual Bridge to S.U.C.C.E.S.S. Gala was Raised a resounding success and raised a record-breaking $650,000 on March 10, 2018. $650,000 in 2018 The gala welcomed more than 820 guests who

enjoyed a delectable four-course dinner and video | presentations that conveyed the impact of donors’ FOUNDATION and sponsors’ support. The evening came to an exciting close with a performance by BC-born, +1 8 % Hong-Kong-based singer and actor Fred Cheng. increase from the 2017 total

47 “Our population is aging and sometimes seniors can get neglected. We realize that seniors need as much support as everyone else in the community.”

STORIES OF SUCCESS

Vancouver Granville and Vancouver Metropolitan Lions Clubs

The Lions Clubs’ simple motto – Driven by the same desire to help seniors, the “We serve” – explains the efforts put on by Vancouver Metropolitan Lions Club hosted two two local groups for S.U.C.C.E.S.S. fundraising concerts, headlined by well-known singers Peter Chan Ho Tak and Wan Kwong, In 2017, members of the Vancouver Gran- and raised $60,800. ville Lions Club and Vancouver Metropolitan Lions Club both organized events to raise “We visited the seniors care facilities at funds for S.U.C.C.E.S.S.’s seniors care services. S.U.C.C.E.S.S. and were so touched by what we saw,” says May Ho, Immediate Past Zone “Supporting the young and old is one of our Chairperson MD19A7 and a member of the Club’s founding mandates,” says Annie Lau, Vancouver Metropolitan Lions Club. Multiple District 19A Zone A7 Past Zone Chairperson of Lions Club International and “In addition to loving our own parents, we Charter President of the Vancouver Granville should love the parents of others and people Lions Club. “At our ‘Singing for Charity’ event, we don’t know,” adds Annie. “I believe that’s a few local singers asked their friends and the ultimate in love.” family to pledge their support. We were pleased to have raised $62,000 from the (Above photo) Middle row: Dicken Lau and May Ho, Vancouver evening.” Metropolitan Lions Club; Dickie Lam, Annie Lau and Vivian Chan, 48 Vancouver Granville Lions Club Ways of Giving Corporate Funding, Major Gifts, Planned Gifts and Endowments

In addition to giving through annual events, donors can support S.U.C.C.E.S.S. Foundation in the following ways:

Corporate Funding Major Gifts Corporate donations are a great Major gifts to S.U.C.C.E.S.S. way for companies to support Foundation have an immediate S.U.C.C.E.S.S.’s services and programs impact. Tax-deductible receipts and meet their social responsibility are available for cash gifts, gifts of goals. Corporate donors can designate securities and in-kind gifts (based their support to specific S.U.C.C.E.S.S. on fair market value). programs such as family counselling, youth mentorship and seniors care. 2017/18ANNUAL REPORT

Planned Gifts Endowments Planned gifts enable donors to leave Endowment gifts provide S.U.C.C.E.S.S. a lasting legacy. Planned gifts can be with a much-needed, stable source of made through wills, life insurance, funding. Funds are invested based on trusts and annuities, and can provide the investment policies of S.U.C.C.E.S.S.

significant tax and other financial Foundation and only the investment in- | benefits. Please consult with your come is used to support S.U.C.C.E.S.S.’s FOUNDATION financial and legal advisors to find a programs and services, ensuring long- way that best suits you. term sustainability.

49 S.U.C.C.E.S.S. Foundation Revenue Report 2017-18 SUPPLEMENTARY NOTE DISCLOSURE: The figures exclude endowment contributions of $10,837.

35.56% 8.84% BRIDGE TO INVESTMENT S.U.C.C.E.S.S. GALA INCOME 22.26% 5.18% WALK WITH CHARITY GOLF THE DRAGON TOURNAMENT

13.41% Total Revenues 2.84% CORPORATE GENERAL DONATIONS $1,797,000 DONATIONS 10.57% 1.34% CHARITY HOLIDAY CONCERT CAMPAIGN

Programs Subsidized by the S.U.C.C.E.S.S. Foundation

PROGRAMS CLIENT SERVICES PROVIDED Counselling Program 1,958 Chinese Help Lines 6,088 Youth Services 1,328 Multicultural Early Childhood Development/ 10,595 Family Resource Centre Seniors Services 16,616 Women Services 3,579 Volunteer Development 7,030 TOTAL 47,194

SENIORS CARE RESIDENT DAYS S.U.C.C.E.S.S. Simon K.Y. Lee Seniors Care Home 41,351

PUBLICATIONS READERSHIP CIRCULATION S.U.C.C.E.S.S. Evergreen News 28,000 7,000 copies per month

50 S.U.C.C.E.S.S. Foundation Board of Directors 2017/18ANNUAL REPORT (Back row; left to right) Chris Chan, Vice-Chair; Sunny Leung, Chief Development Officer; Nelson Kwan, Ex-Officio; Christine Brodie; Dr. Timothy Hsia; Alex Fan; Jim O’Dea, Ex-Officio; Peggy Chiu

(Front row; left to right) Cheryl Kwok, Board Secretary; Walter Soo, Vice-Chair; Brandon Hui, Chair; Queenie Choo, CEO

Missing: Jeffrey Chan; Anthony Cheung; Steven Shen; Sing Lim Yeo, Ex-Officio | FOUNDATION

51 S.U.C.C.E.S.S. Kwok Chu Li Paul Yeung Past and 1976-1977 Sophia Lui Kenneth Yik Philip Leong* Beaumont May Esther Yue Present Board Lem Burnham (Rev.) Geoffrey May John Cheng George Ng S.U.C.C.E.S.S. Members Roger Chow Peter Pang 1983-1984 Maggie Ip Pat Wong Helen Chan* 1973 to 1986 Bernadine Lam Sandra Yip Rowena Au Kwok Chu Li Larry Chan Mei Chun Lin S.U.C.C.E.S.S. Janet Cheng S.U.C.C.E.S.S. Brian Lo 1980-1981 Kevin Ho 1973-1974 Charles Mow George Ng* Andrew Lai Maggie Ip* Randy Wong Henry Ahking Kee Lam Lem Burnham (Rev.) Terry Wong Helen Chan David Lee Teresa Fung (Sr.) Thomas Wong Tung Chan Elizabeth Lee Mimie Ho Victor Yang Kevin Ho Eugene Lee Faith Lam Dennis Hui Allan Leung Jonathan Lau S.U.C.C.E.S.S. Maggie Ip Edward Li Wendy Lee 1977-1978 Philip Leong Sophia Lui Philip Leong Philip Leong* Kwok Chu Li Florence Tam Mei Chun Lin Tung Chan Sophia Lui Tony Tsui Heather Luk John Cheng Geoffrey May Sandra Wilking Margaret Ma George Chow Peter Pang Peter Wu Stu Mclntyre Roger Chow Felix Tso Esther Yue Jack Yee Maggie Ip Terry Wong William Yee Gwen Jang Carson Wu S.U.C.C.E.S.S. Thomas Yu Sheila Lam Paul Yeung 1984-1985 Tom Lee Andrew Lai* S.U.C.C.E.S.S. Kwok Chu Li S.U.C.C.E.S.S. Rowena Au 1974-1975 Stanley Li 1981-1982 Sharon Boyce Maggie Ip* Brian Lo George Ng* Helen Chan Mike Ahoy Charles Mow Helen Chan Larry Chan Lem Burnham (Rev.) Lilian To Dennis Hui Stephen Chan Teresa Fung (Sr.) Terry Wong Maggie Ip Gillian Chee Mimie Ho Kee Lam Janet Cheng Faith Lam S.U.C.C.E.S.S. Philip Leong Raymond Ching Jonathan Lau 1978-1979 Alan Li Dennis Chow Wendy Lee Kwok Chu Li* Sophia Lui Lane Chung Linda Leong Tung Chan Geoffrey May Elizabeth Lee Philip Leong Livia Lai Peter Pang Eugene Lee Mei Chen Lin Sheila Lam Felix Tso Allan Leung Stu McIntyre Yoke Lam Anthony Tsui Edward Li Regino Yip Evelyn Lee Sandra Wilking Anthony Tam Patsy Yu Sun Man Lee Carson Wu Nelson Tsang Thomas Yu Brian Lo Paul Yeung Kong Sang Tso Sophia Lui Kenneth Yik Kin Kong Wan S.U.C.C.E.S.S. Heather Luk Sandra Wilking 1975-1976 Geoffrey May S.U.C.C.E.S.S. Philip Leong* George Ng 1982-1983 S.U.C.C.E.S.S. Lem Burnham (Rev.) Peter Pang Kee Lam* 1985-1986 John Cheng Terry Wong Helen Chan Sandra Wilking* Teresa Fung (Sr.) Sandra Yip Janet Cheng Desmond Chan Maggie Ip Roger Chow Edward Chan Faith Lam S.U.C.C.E.S.S. Maggie Ip Kathleen Chan Pak Lee 1979-1980 Andrew Lai Patricia Chan Wendy Lee Terry Wong* Alan Li Stephen Chan Kwok Chu Li Tung Chan Edward Li Tung Chan Mei Chun Lin John Cheng George Ng Gillian Chee Heather Luk Kevin Ho Wing Hon Ng Raymond Ching Jean Ting Maggie Ip Florence Tam Dennis Chow Victor Yang Livia Lai Felix Tso Amy Kwok Jack Yee Evelyn Lee Sandra Wilking Andrew Lai William Yee Philip Leong Carson Wu Elizabeth Lee

52 Past and Present Board Members / 1986 to 1996 *Board Chair

Eugene Lee Brian Hui S.U.C.C.E.S.S. John Man Walter Ng Kenneth Kwan 1991-1992 William Siu Anthony Tam Michael Lee Maggie Ip* K.K. Wan Nelson Tsang N.P. Lee Pato Chan Jenny Wong Kong Sang Tso Ed Leung Bruce Chang Linda Wong Kin Kong Wan Stephen Leung Danny Gaw Tai Yao Gregory Yu Carmen Liu Audrey Ho Anna Yip Sophia Lui Dennis Hon S.U.C.C.E.S.S. Grace Ng Ken Hui S.U.C.C.E.S.S. 1986-1987 Lily Ray Susie Hung 1994-1995 Sandra Wilking* Mary Suen Kenneth Kwan Mason Loh* Edward Chan Brian Sung George Kwok Patrick Chan Kathleen Chan Wilfred Wan Andrew Lai Penny Chan Pato Chan Jenny Wong Philip Lau Jane Chong Patricia Chan Bernice Yan Hei Man Lee Danny Gaw Stephen Chan Stephen Leung Raymond Hsiah Gillian Chee S.U.C.C.E.S.S. Lucy Roschat Ken Hui Kan Chen 1989-1990 William Siu Kenneth Kwan Amy Kwok Wilfred Wan* Mary Suen Raymond Kwan Elizabeth Lee Pato Chan Wilfred Wan Patrick Lau Eugene Lee Tung Chan Sandra Wilking David Lee Margaret Li Carl Check Jenny Wong Larry Liu Carmen Liu Allan Hare Alban Lo Mason Loh Audrey Ho S.U.C.C.E.S.S. Henry Luke Edith Nee Eva Ho 1992-1993 William Siu Walter Ng Maggie Ip Kenneth Kwan* Tommy Tao Kin Kong Wan Kenneth Kwan Bruce Chang K.K. Wan Wilfred Wan Philip Lau Jane Chong Wilfred Wan Soo Sheung Wong David Lee Danny Gaw Linda Wong Gregory Yu Derek Lee Audrey Ho Tai Yao Eugene Lee Ken Hui Thomas Yuen S.U.C.C.E.S.S. Michael Lee Susie Hung 1987-1988 N.P. Lee Maggie Ip S.U.C.C.E.S.S. Eugene Lee* Stephen Leung George Kwok S.U.C.C.E.S.S. MLC Society Edward Chan Sophia Lui Andrew Lai 1995-1996 Pato Chan Lily Ray Philip Lau Mason Loh*

Stephen Chan Mary Suen David Lee Patrick Chan HELPING CANADIANS AND NEWCOMERS SUCCEED FOR 45 YEARS Gillian Chee Jenny Wong Alban Lo Penny Chan Maurice D. Copithorne Mason Loh Jane Chong Helen Del Val S.U.C.C.E.S.S. John Man Danny Gaw Ming Fong 1990-1991 Lucy Roschat James Ho Brian Hui Maggie Ip* William Siu Raymond Hsiah Michael Lee Pato Chan Mary Suen Raymond Kwan Margaret Li Carl Check Kin Kong Wan Patrick Lau Carmen Liu Audrey Ho Wilfred Wan David Lee Mason Loh Eva Ho Jenny Wong Larry Liu Edith Nee Ted Huang Alban Lo Lily Ray Kenneth Hui S.U.C.C.E.S.S. Henry Luke Brian Sung Susie Hung 1993-1994 William Siu Wilfred Wan Kenneth Kwan Kenneth Kwan* Tommy Tao Sandra Wilking George Kwok Patrick Chan Kenneth Tung Soo Sheung Wong Philip Lau Jane Chong K.K. Wan Bernice Yan David Lee Danny Gaw Wilfred Wan Gregory Yu Derek Lee Ken Hui Linda Wong Hei Man Lee Susie Hung Thomas Yuen S.U.C.C.E.S.S. Stephen Leung George Kwok 1988-1989 Lily Ray Allen Lai Eugene Lee* Lucy Roschat Patrick Lau Pato Chan William Siu David Lee Helen Del Val Mary Suen Larry Liu Ming Fong Wilfred Wan Alban Lo Allan Hare Jenny Wong Mason Loh

53 Past and Present Board Members / 1996 to 2004

S.U.C.C.E.S.S. Michele Kwok S.U.C.C.E.S.S. Glenn Wong S.U.C.C.E.S.S. MLC Society Patrick Lau S.U.C.C.E.S.S. MLC Society Grace Wong 1996-1997 Bar Chya Lee 2001-2002 Jenny Wong Mason Loh* Lily Lee William Siu* Roger Wong Patrick Chan Henry Luke Clarence Cheng Penny Chan William Siu David Choi S.U.C.C.E.S.S. Foundation Jane Chong Kenneth Tung Joseph Chu 2002-2003 Danny Gaw K.K. Wan Kelly Ip Lawrence Woo* James Ho Florence Wong Herman Kan Clarence Cheng Raymond Hsiah Lawrence Woo Michele Kwok Kelly Ip Herman Kan Thomas Yuen Bill Lau Bill Lau Patrick Lau Lily Lee Michael Lee David Lee S.U.C.C.E.S.S. Michael Lee Kwok Chu Li Larry Liu S.U.C.C.E.S.S. MLC Society Kenneth Li Alban Lo Alban Lo 1999-2000 Kwok Chu Li Marion Man Henry Luke Wilfred Wan* Alban Lo Wei Shao Tommy Tao Penny Chan Marion Man Kenneth Tung Kenneth Tung David Choi Wei Shao Grace Wong K.K. Wan Henry Fetigan Glenn Wong Jenny Wong Wilfred Wan James Ho Grace Wong Florence Wong Kelly Ip Jenny Wong S.U.C.C.E.S.S. Linda Wong Herman Kan Roger Wong S.U.C.C.E.S.S. MLC Society Thomas Yuen Michele Kwok Lawrence Woo 2003-2004 Bill Lau Lawrence Woo* S.U.C.C.E.S.S. Bar Chya Lee S.U.C.C.E.S.S. Foundation Clarence Cheng S.U.C.C.E.S.S. MLC Society David Lee 2001-2002 Guo Ding 1997-1998 Lily Lee William Siu* Kenneth Fung Mason Loh* Kwok Chu Li Lawrence Woo* Maggie Ip Patrick Chan Henry Luke Clarence Cheng Kenneth Kwan Penny Chan William Siu David Choi Raymond Kwan James Ho Kenneth Tung Kelly Ip Alfred Lau Raymond Hsiah Florence Wong Herman Kan Bill Lau Herman Kan Linda Wong Michele Kwok Michael Lee Michele Kwok Lawrence Woo (up to 09.29.2002) Henry Leung Patrick Lau Thomas Yuen Bill Lau Kenneth Li David Lee Lily Lee Kwok Chu Li Lily Lee S.U.C.C.E.S.S. Michael Lee Alban Lo Larry Liu S.U.C.C.E.S.S. MLC Society Kwok Chu Li Henry Luke Alban Lo 2000-2001 Alban Lo Kenneth Tung Henry Luke William Siu* Marion Man Jan Walls William Siu David Choi Grace Wong Tommy Tao Kelly Ip S.U.C.C.E.S.S. Jenny Wong Kenneth Tung Herman Kan S.U.C.C.E.S.S. MLC Society Grant Yao Wilfred Wan Michele Kwok 2002-2003 Florence Wong Bill Lau Lawrence Woo* S.U.C.C.E.S.S. Foundation Linda Wong James Lau Clarence Cheng 2003-2004 Thomas Yuen Bar Chya Lee Joseph Chu Lawrence Woo* David Lee Guo Ding Andrew Lai* S.U.C.C.E.S.S. Lily Lee Kelly Ip Clarence Cheng S.U.C.C.E.S.S. MLC Society Michael Lee Kenneth Kwan Betty Funston 1998-1999 Elly Leung Michele Kwok Danny Gaw Wilfred Wan* Kenneth Li Bill Lau Kenneth Kwan Patrick Chan Kwok Chu Li Michael Lee Grace Kwok Penny Chan Alban Lo Henry Leung Bill Lau David Choi Marion Man Kenneth Li Kenneth Li Henry Fetigan Kenneth Tung Kwok Chu Li Kenneth Tung Audrey Ho Wilfred Wan Alban Lo James Ho Linda Wong Marion Man Raymond Hsiah Roger Wong Wei Shao Kelly Ip Lawrence Woo Kenneth Tung Herman Kan

54 Past and Present Board Members / 2004 to 2010 *Board Chair

S.U.C.C.E.S.S. S.U.C.C.E.S.S. Foundation S.U.C.C.E.S.S. S.U.C.C.E.S.S. Foundation S.U.C.C.E.S.S. MLC Society 2005-2006 S.U.C.C.E.S.S. MLC Society 2008-2009 2004-2005 Lawrence Woo* 2007-2008 Betty Funston* Kenneth Kwan* Clarence Cheng Kenneth Tung* Joann Wong Bittle Clarence Cheng Betty Funston Christine Brodie Danny Gaw Kenneth Fung Danny Gaw Dennis Chan Maggie Ip Maggie Ip Kenneth Kwan Maggie Ip Grace Kwok Raymond Kwan Grace Kwok Lyall D. Knott Andrew Lai Peter Kwok Andrew Lai Susan Kwan Winnie Leong David Lam Alfred Lau Peter Kwok Julie Liu Alfred Lau Alban Lo Alfred Lau Lily Ng Bill Lau Lily Ng Wendy Leong Cecilia Tse Henry Leung Grace Wong Julie Liu Janet Tsoi Kenneth Li Linda Wong Perry Lo Grace Wong Julie Liu Ricky Wu Thomas Tong Linda Wong Alban Lo Wendy Yuan Leslie “Skip” Triplett Ricky Wu Henry Luke Janet Tsoi Sing Lim Yeo Kenneth Tung S.U.C.C.E.S.S. Douglas Wing Jan Walls S.U.C.C.E.S.S. MLC Society Hazel Wong S.U.C.C.E.S.S. Grace Wong 2006-2007 Angela Wu S.U.C.C.E.S.S. MLC Society Jenny Wong Kenneth Tung* Grant Yao 2009-2010 Lawrence Woo Kenneth Fung Sing Lim Yeo Peter Kwok* Grant Yao Clarence Cheng Tom Yuen Christine Brodie Tom Yuen Henry Luke Dennis Chan Peter Kwok S.U.C.C.E.S.S. Foundation Paul Cheng S.U.C.C.E.S.S. Foundation Maggie Ip 2007-2008 Derrick Chow 2004-2005 Dennis Chan Lawrence Woo* Lyall D. Knott Lawrence Woo* Alfred Lau Joann Wong Bittle John C. H. Kim Clarence Cheng Kenneth Kwan Betty Funston Sukesh Kumar Betty Funston Shian Gu Danny Gaw Kenneth Kwan Danny Gaw Susan Kwan Grace Kwok Susan Kwan Kenneth Kwan Henry Leung Andrew Lai Angela Mackenzie Grace Kwok Julie Liu Wendy Leong Doug Purdie Andrew Lai Thomas Tong Julie Liu Neil Shah Alfred Lau Douglas Wing Lily Ng Diana Tang Alban Lo Hazel Wong Grace Wong Thomas Tong

Lily Ng Angela Wu Linda Wong Janet Tsoi HELPING CANADIANS AND NEWCOMERS SUCCEED FOR 45 YEARS Linda Wong Grant Yao Ricky Wu Clement Wong Tom Yuen Sing Lim Yeo Angela Wu S.U.C.C.E.S.S. Sing Lim Yeo S.U.C.C.E.S.S. MLC Society S.U.C.C.E.S.S. Foundation S.U.C.C.E.S.S. Terry Yung 2005-2006 2006-2007 S.U.C.C.E.S.S. MLC Society Kenneth Kwan* Lawrence Woo* 2008-2009 S.U.C.C.E.S.S. Foundation Dennis Chan Joann Wong Bittle Peter Kwok* 2009-2010 Clarence Cheng Clarence Cheng Christine Brodie Maggie Ip* Kenneth Fung Betty Funston Dennis Chan Joann Wong Bittle Shian Gu Danny Gaw Paul Cheng Jeremy Chan Maggie Ip Maggie Ip Maggie Ip Betty Funston Susan Kwan Kenneth Kwan Lyall D. Knott John Kim Peter Kwok Grace Kwok Sukesh Kumar Kenneth Kwan Alfred Lau Andrew Lai Wendy Leong Winnie Leong Henry Leung Lily Ng Julie Liu Julie Liu Kenneth Li Grace Wong Perry Lo Gene Kim Julie Liu Hazel Wong Angela Mackenzie Lily Ng Alban Lo Linda Wong Neil Shah Cecilia Tse Henry Luke Ricky Wu Diana Tang Janet Tsoi Kenneth Tung Thomas Tong Grace Wong Grace Wong Janet Tsoi Linda Wong Jenny Wong Kenneth Tung Ricky Wu Grant Yao Angela Wu Sing Lim Yeo Tom Yuen Grant Yao Sing Lim Yeo

55 Past and Present Board Members / 2010 to 2015

S.U.C.C.E.S.S. Angela Mackenzie S.U.C.C.E.S.S. Foundation Bill C. Lau S.U.C.C.E.S.S. MLC Society Doug Purdie 2012-2013 Grant Lin 2010-2011 Diana Tang Maggie Ip* Julie Liu Dennis Chan* Thomas Tong Jeremy Chan Adrian Loh Christine Brodie Janet Tsoi Veronica Chan Jim O’Dea Jessica Chan Anthony Tung Douglas Chiu Johnny Tsang Paul Cheng Tamara Vrooman Peter Fu Cecilia Tse Derrick Chow Rajeewa Wijesinghe Roque Hsieh Jack Yong Roque Hsieh Grace Wong Gary Hsu Jocelyn Hsiung Jean Wong Jennifer Hsu S.U.C.C.E.S.S. Lyall D. Knott Terry Yung Jonathan Lai S.U.C.C.E.S.S. MLC Society Kenneth Kwan Jason Lam 2014-2015 Peter Kwok S.U.C.C.E.S.S. Foundation Bill C. Lau Doug Purdie* Angela Mackenzie 2011-2012 Winnie Leong Jessica Chan Doug Purdie Maggie Ip* Julie Liu Francis Cheung Diana Tang Jeremy Chan Adrian Loh Derrick Chow Thomas Tong Jessica Chan Jim O’Dea Peter Guo Janet Tsoi Veronica Chan Cecilia Tse Alden Habacon Anthony Tung Douglas Chiu Janet Tsoi Roque Hsieh Tamara Vrooman Fannie Mao Guterres Sing Lim Yeo Jocelyn Hsiung Rajeewa Wijesinghe Roque Hsieh Jack Yong Janet Kushner-Kow Clement Wong Gary Hsu Kenneth Kwan Sing Lim Yeo John C. H. Kim S.U.C.C.E.S.S. Nelson Kwan Terry Yung Jonathan Lai S.U.C.C.E.S.S. MLC Society Pehlaj Malhotra Jason Lam 2013-2014 Jim O’Dea S.U.C.C.E.S.S. Foundation Winnie Leong Doug Purdie* Chelsea Park 2010-2011 Julie Liu Renu Bakshi Donnie Wing Maggie Ip* Adrian Loh Christine Brodie Grace Wong Joann Wong Bittle Diana Tang Jessica Chan Jean Wong Jeremy Chan Cecilia Tse Paul Cheng Terry Yung Veronica Chan Janet Tsoi Francis Cheung Betty Funston Sing Lim Yeo Derrick Chow S.U.C.C.E.S.S. Foundation Fannie Mao Guterres Jack Yong Peter Guo 2014-2015 Roque Hsieh Roque Hsieh Sing Lim Yeo* Gary Hsu S.U.C.C.E.S.S. Jocelyn Hsiung Michael Atkinson John Kim S.U.C.C.E.S.S. MLC Society Janet Kushner-Kow Christine Brodie Kenneth Kwan 2012-2013 Kenneth Kwan Veronica Chan Jonathan Lai Christine Brodie* Nelson Kwan Patricia Chew Winnie Leong Renu Bakshi Angela MacKenzie Douglas Chiu Julie Liu Dennis Chan Jim O’Dea Peggy Chiu Gene Kim Jessica Chan Chelsea Park Peter Fu Ricky Wu Paul Cheng Donnie Wing Jonathan Lai Cecilia Tse Francis Cheung Grace Wong Jason Lam Janet Tsoi Derrick Chow Jean Wong Bill C. Lau Grace Wong Peter Guo Terry Yung Xiaoping Li Sing Lim Yeo Roque Hsieh Grant Lin Jack Yong Jocelyn Hsiung S.U.C.C.E.S.S. Foundation Julie Liu Janet Kushner-Kow 2013-2014 Adrian Loh S.U.C.C.E.S.S. Kenneth Kwan Sing Lim Yeo* Jim O’Dea S.U.C.C.E.S.S. MLC Society Angela MacKenzie Michael Atkinson Johnny Tsang 2011-2012 Jim O’Dea Christine Brodie Afu Wang Dennis Chan* Doug Purdie Veronica Chan Terry Yung Christine Brodie Janet Tsoi Patricia Chew Jessica Chan Tamara Vrooman Douglas Chiu Paul Cheng Donnie Wing Peter Fu Derrick Chow Grace Wong Roque Hsieh Peter Guo Jean Wong Gary Hsu Roque Hsieh Terry Yung Maggie Ip Jocelyn Hsiung Jonathan Lai Kenneth Kwan Jason Lam

56 Past and Present Board Members /2015 to 2018 *Board Chair

S.U.C.C.E.S.S. S.U.C.C.E.S.S. S.U.C.C.E.S.S. S.U.C.C.E.S.S. MLC Society S.U.C.C.E.S.S. MLC Society S.U.C.C.E.S.S. MLC Society 2015-2016 2016-2017 2017-2018 Grace Wong* Grace Wong* Donnie Wing* Jessica Chan Nezihe Aquino Nezihe Aquino Francis Cheung Simon Chen Philip Bates Peter Guo Francis Cheung Simon Chen Alden Habacon Peter Guo Francis Cheung Roque Hsieh Alden Habacon Alice Maria Chung Jocelyn Hsiung Janet Kushner-Kow Alden Habacon Janet Kushner-Kow Nelson Kwan Janet Kushner-Kow Nelson Kwan Joanne Lee Nelson Kwan Pehlaj Malhotra Pehlaj Malhotra Joanne Lee Jim O’Dea Jim O’Dea Pehlaj Malhotra Chelsea Park Chelsea Park Jim O’Dea Doug Purdie Bonnie Teng Bonnie Teng Bonnie Teng Donnie Wing Grace Wong Donnie Wing Jean Wong Tony Wong Jean Wong Terry Yung S.U.C.C.E.S.S. Foundation S.U.C.C.E.S.S. Foundation 2016-2017 S.U.C.C.E.S.S. Foundation 2015-2016 Sing Lim Yeo* 2017-2018 Sing Lim Yeo* Christine Brodie Brandon Hui* Michael Atkinson Chris Chan Christine Brodie Christine Brodie Jeffrey Chan Chris Chan Ada Chan Douglas Chiu Jeffrey Chan Chris Chan Peggy Chiu Anthony Cheung Veronica Chan Brandon Hui Peggy Chiu Patricia Chew Nelson Kwan Alex Fan Douglas Chiu Jason Lam Timothy Hsia Peggy Chiu Adrian Loh Nelson Kwan Roque Hsieh Li Ma Cheryl Kwok Xiaoping Li Jim O’Dea Jim O’Dea Grant Lin Steven Shen Steven Shen Adrian Loh Walter Soo Walter Soo Jim O’Dea Steven Tang Afu Wang Doug Purdie Johnny Tsang Hong Xu Walter Soo Afu Wang Sing Lim Yeo S.U.C.C.E.S.S. Organization Steven Tang Steve Wu Johnny Tsang Hong Xu HEAD OFFICE Afu Wang 28 West Pender St Vancouver, BC, Canada V6B 1R6

T 604 684 1628 F 604 408 7236 [email protected] www.success.bc.ca

@SUCCESSBC @SUCCESSCanada @SUCCESSBC

Acknowledgments S.U.C.C.E.S.S. and S.U.C.C.E.S.S. Foundation gratefully acknowledge the commitment and support of government Designed and produced by S.U.C.C.E.S.S. and private funders who made significant financial Photo credit: contributions to our programs in the past year. Al Lau, Banco Yim, James Yip PORT MOODY COQUITLAM PORT COQUITLAM

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