Pulse Secure Mobile Client

Supported Platforms Guide

For more information on this product, go to www.pulsesecure.net/products.

Published January 2016

Document Version 2.3 Pulse Secure Mobile Client Supported Platform Guide

Pulse Secure, LLC 2700 Zanker Road, Suite 200 San Jose, CA 95134 http://www.pulsesecure.net

Pulse Secure and the Pulse Secure logo are trademarks of Pulse Secure, LLC in the United States. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.

Pulse Secure, LLC assumes no responsibility for any inaccuracies in this document. Pulse Secure, LLC reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

The information in this document is current as of the date on the title page.

END USER LICENSE AGREEMENT

The Pulse Secure product that is the subject of this technical documentation consists of (or is intended for use with) Pulse Secure software. Use of such software is subject to the terms and conditions of the End User License Agreement (“EULA”) posted at http://www.pulsesecure.net/support/eula. By downloading, installing or using such software, you agree to the terms and conditions of that EULA.

Contents INTRODUCTION ...... 4 MOBILE CLIENT VERSIONS ...... 4 DEFINITIONS ...... 5

QUALIFIED PLATFORM ...... 5 COMPATIBLE PLATFORM ...... 5 CLIENT COMPATIBILITY ...... 5

MOBILE PLATFORM (OS) SUPPORT ...... 5 PULSE SECURE GATEWAY SUPPORT ...... 6 PULSE WORKSPACE ...... 6 MDM SOLUTIONS ...... 7 MOBILE SECURITY GATEWAY ...... 7

BROWSER SUPPORT MATRIX ...... 7 FEATURE SUPPORT MATRIX ...... 8 PERSONAL DATA ERASED BY HANDSET WIPE ...... 11 RELATED DOCUMENTS ...... 11 REVISION HISTORY ...... 12

Introduction The Pulse Secure mobile client provides secure connectivity, an intuitive end-user interface, and simplified deployment options. This document describes Pulse Secure mobile client interoperability with mobile platforms (operating systems), mobile hardware devices, and Pulse Secure gateways.

Note: Pulse Secure mobile clients are apps that run on platforms that support application distribution via an online-application store. These platforms include iOS, Android, Windows (including Windows Phone), and Google Chrome OS. For information about traditional (non-app store) desktop clients (Windows and Mac OSX), see the “Pulse Secure Desktop Client Supported Platforms Guide.” Mobile Client Versions Table 1 lists the Pulse Secure mobile client versions that are covered by this document.

Table 1: Pulse Secure Mobile Client Version for each Device Platform

Client Platforms Pulse Version

iOS 5.2X

Android 5.2X

Google Chrome OS 5.2X

Windows Phone 8.1 1.0.1.8

Windows Phone 10 5.2X

Note:

 Each platform’s Pulse mobile client may have an independent version number, feature set and upgrade cadence.  The mobile client for Windows 8.1 is independent from the “universal” mobile client for Windows 10. These two clients are separate apps at separate Windows Phone Store locations.

Definitions Qualified Platform

The platforms listed in the “qualified” category have been systematically tested by the Pulse Secure Quality Assurance department for the Pulse Secure mobile client versions covered by this Supported Platforms document. These platforms are fully supported.

Compatible Platform

The platforms listed in the “compatible” category have not been systematically tested by the Pulse Secure Quality Assurance department for the Pulse Secure mobile client versions covered by this document. Despite this, Pulse Secure expects that the Pulse mobile client will function properly on these platforms based on testing of previous client releases on these platforms. As such, these platforms are also fully supported.

Any platform not listed as either “Qualified” or “Compatible” is not supported by Pulse Secure. Client Compatibility Mobile Platform (OS) Support

Table 2 lists mobile platform (operating system) versions on which the Pulse mobile clients from Table 1 are supported.

Table 2: Device Platform Support Matrix

Platform Qualified Compatible

Version Devices Version Devices

iOS 9.2.1,9.2,9.1,9.0,8. iPhone 6S, iPhone 6S+, iPhone 6, iPhone 6.X iPod Touch, iPad2, 3,8.1,8.0,7.1.2,7.1. 6+, iPhone 5s,iPadAir, iPhone5, iPhone 4 iPad3 1,7.1, 7.0 and 4S, iPad 4, iPad Mini Any iOS devices running iOS6.x or later

Android 2.3.5, 4.0, 4.2, Samsung Galaxy S3, S4, S5, 10 2.3.7 Various 4.3, 4.4.x,5.0, Tablets, Galaxy Note, Google Nexus 5.0.1,5.0.2,5.1.1, 4,Nexus 5, Motorola Atrix, Moto G, HTC 6.0 Desire 816, Android One

Google Chrome OS 43.0.2357.19+ Acer Chromebook 13 43.0.2357.19+ Various 45.0.2427.10+ 45.0.2427.10+

Windows Phone 8.1 8.1 Nokia 53x/93x/113x 8.1 Various

Windows Phone 10 10 Nokia 53x 10 Various

Note: Google Chrome OS version 45.0.2427.10 or later is required for support of certificate authentication.

Pulse Secure Gateway Support

The Pulse Secure mobile client is supported by the Pulse Secure gateways listed below.

Table 3: Server Support Compatibility Matrix

Client Platform Pulse Connect Secure Gateway

Qualified Compatible

iOS 8.1R6, 8.0R13, 7.4R13 7.2Rx, 7.3Rx

Android 8.1R6, 8.0R13, 7.4R13 7.2Rx, 7.3Rx

Google Chrome OS 8.1R3 n/a

Windows Phone 8.1 8.1R3 8.0Rx

Windows Phone 10 8.1R3 n/a

Pulse Workspace Table 4: Device Support Platform Matrix

Table 4: Device Support Platform Matrix

Platform Qualified Compatible

Version Devices Version Devices

Android 4.x, 5.0.x. 5.1.x, Samsung Galaxy S4, S5 Tablets, Galaxy 4.x, 5.0.x, 5.1.x, 6.x Various 6.x Note, Google Nexus 4, Nexus 5, Motorola Atrix, Moto G, Moto X, HTC Desire 816

iOS 7.x, 8.x, 9.x iPhone6, iPhone6+, iPhone5s, iPad Air, 7.x, 8.x, 9.x Various iPhone 5, iPhone 4 and 4S, iPad 4, iPad Mini

Note:  Unlike Android, Pulse Workspace support on iOS is without Pulse Workspace client and is based on Workspace configuration profile pushed at the time of device provisioning.

MDM Solutions Table 5: MDM Vendors - Lists the MDM Platform versions supported with Pulse Secure Mobile Client. Table 5: MDM Support Matrix

Solutions Qualified Compatible

Pulse Workspace  Various 1.6.1602 (Cloud Service)

Mobile Iron  Various Core 8.0.0.2 Build 10 (Cloud Service)

AirWatch  Various 8.2.1.7 (Cloud Service)

Mobile Security Gateway This section provides information about mobile client interaction with the Mobile Security Gateway.

Note: An end-of-life announcement for the Mobile Security Gateway has been published. Please see TSB16477 for details.

Browser Support Matrix

Table 6 shows web browser support for the Mobile Security Gateway Console and Dashboard.

Table 6: Browser Compatibility Matrix

Browser Family Versions

Qualified Compatible

Microsoft Internet Explorer 9 10

Firefox 17,15,14

Google Chrome 23,21

Safari 5.1

Feature Support Matrix

Table 7 lists the Mobile Security Gateway features supported by the Pulse mobile iOS and Android clients.

Note: The Windows Phone 8.1, Windows Phone 10, and Google Chrome OS mobile clients do not support Mobile Security Gateway.

Table 7: Feature Support Matrix

Feature iOS Android

Alarm On/Off 

Antispam

Antivirus 

Application Inventory  

Application Removal  

Automatic Registration  

Backup/Restore 

Contacts & Calendar 

Contacts Log 

Control Device Encryption  

Control SD Card Encryption  Samsung

Dashboard Web Portal  

Device Identity Servers  

Disable Voice 

Exchange Provisioning  Samsung

Firewall 

GPS Location/Tracking  

GPS Theft On/Off 

Images Log 

Lock/Unlock Handset  

Lock on SIM Change 

Log Event/Size Limits 

Log E-Mail 

Log MMS Messages 

Log SMS Messages 

Log Web Images 

Malware Scan Interval 

Monitor and Control Report  

Passcode Requirements  

Policy Based Client UI  

Prohibited Applications 

Restrictions on Device Usage  

Rooted Phone / Jail Break   Detection

Scan Card  

Scan Handset  

Service Bundles  

SCEP Server Support  

Update Profile  

Update Virus Definitions  

Voice Log  

VPN Provisioning  

VPN Strong Authentication(PKI or   2FA)

WIFI Provisioning  

Wipe Handset  

Wipe on SIM Change  

Note: If an issue arises with Mobile Security Gateway-related functionality on a non-qualified mobile platform and the issue is not reproducible on a qualified platform, then you may be asked to provide Pulse Secure with an activated device for debugging purposes.

Personal Data Erased by Handset Wipe

Table 8 Personal Data Erased by Handset Wipe Matrix.

Table 8: Personal Data Erased by Handset Wipe Matrix

Personal Data iOS Android

Appointments 

Calendar Memos 

Calendar ToDos 

Call History  

Contacts  

E-mail Boxes 

Memory Card N/A 

SMS  

Tasks 

Related Documents For additional information relating to Pulse Secure mobile clients, please see the following documents:

• Pulse Connect Secure Supported Platforms Guide (8.2) • Pulse Secure Desktop Client Supported Platforms Guide (5.2) • Pulse Secure Client for Windows Quick Start Guide • Pulse Workspace Administration Guide Revision History

Table 9 lists the revision history for this document.

Table 9: Revision History

Description Revision

15/12/2014 Changes for Rebranding

15/06/2015 Remove Blackberry and Symbian, Add Chrome and

Windows Phone

22/06/2015 Added Pulse Workspace supported platform

11/09/2015 Added iOS9 and compatibility

18/09/2015 Added android 5.1x support for PWS

19/11/2015 Added support for Android M, iOS 6.x compatibility support 23/11/2015 Added support for 8.1R6 Pulse Secure Gateway release for Mobile clients. 09/12/2015 Added compatibility support for iOS 9.2

21/12/2015 Added support for iPhone 6S, 6S+, under iOS device qualification list. 15/1/2015 Added support for Android 6.x & iOS 9.x release for Pulse Workspace. 18/1/2015 Corrected hyperlinks under the section Related documents. 20/1/2015 Added iOS 9.2.1 as Qualified version in Client Compatibility 22/1/2015 Added MDM support matrix