JULY/AUGUST 2016 • Retail Optimization: Marketing, Merchandising, and the PGRI Consumer Experience • APIs: The Open, Fluid, Dynamic IT Infrastructure that Smooths the Path for Rapid Deployment of Innovation • Creating Options for the Modern Consumer: Lottery & Cashless Payments Gardner Gurney Arch Gleason FEATURED INTERVIEW REMEMBERING AN INDUSTRY GIANT Lifetime Achievement Award Recipients Tracey Cohen Carole Hedinger Vernon Kirk The Future of Retail, Now Touchscreen technology from the lottery partner you trust With the first wide scale deployment in the industry, Gemini® Touch provides an immersive player experience that will attract players while providing increased flexibility for retailers and lotteries to optimize sales. • 24-bin and 28-bin configurations • Cashless payment options • Powered by Aurora™ Performance Intel © 2016 IGT Global Solutions Corporation. The trademarks used herein are owned by IGT or its affiliates, may not be used without permission, and where indicated with a ®, are registered in the U.S. IGT is committed to socially responsible gaming. Our business solutions empower customers to choose parameters and practices that become the foundation of their Responsible Gaming programs. INSIDE THIS ISSUE DEPARTMENTS 10│ From the Publisher —Paul Jason PUBLISHER & CHIEF EXECUTIVE OFFICER Paul Jason In Memoriam: Arch Gleason 12│
[email protected] Remembering an industry giant with a heart as big as the sky. PRESIDENT Susan Jason
[email protected] ART DIRECTION/DESIGN Lisa Robinson 14│ Awards: 2016 Recipients of the www.whiteravendesign.studio Major Peter J. O’Connell Lottery Industry HONORED FOUNDERS Lifetime Achievement Award Doris & Duane Burke Tracey Cohen Interim Executive Director, D.C. Lottery CONTACT INFORMATION Carole Hedinger T: +425.449.3000 Executive Director, New Jersey Lottery F: +206.374.2600 Vernon Kirk For email address changes, Director, Delaware Lottery subscription requests and requests to be placed on our e-Newsletter distribution list, contact:
[email protected] PGRI, Inc.