JOB DESCRIPTION Head of Internal Vacancy Ref: A1565

Job Title: Head of Internal Communications Present Grade: 8P

Department/College: Communications and

Directly responsible to: Head of Communications

Supervisory responsibility for: 0.5 Internal Communications Assistant

Other contacts Internal: Heads of Department; Human Resources Management Team; Vice Chancellor; UMAG Senior Leaders; Communications and Marketing Management Team; Students’ Union, Student Communications Manager and wider Internal Communications Network.

External: Senior Internal staff in other HE institutions; Communication Consultants.

Major Duties:

The purpose of this role is to develop a comprehensive internal communications service to deliver the University's strategic messages and provide all staff with regular, meaningful and consistent information about activity across the University. This is a key role working with the Director of Communications and Marketing, Head of Communications and the senior leadership team of the University in communicating a sense of purpose across the University as well as managing change effectively.

Specific responsibilities are as follows:

Provide strategic direction and leadership on the further development of the University's internal communications strategy. Translate strategic activity into messages and activities that are relevant at a departmental and individual level.

Further develop a range of communication delivery channels to most effectively deliver messages to different audiences. • Develop diverse communication channels, e.g. intranet, , print, digital screens, as the appropriate means for communicating with staff depending on the nature and context of different communications. • Deliver communications tailored to different internal audiences in such a way that the message can be communicated most effectively to specific stakeholder groups. • Support new projects by providing specific and timely information to enable the University to engage stakeholders and bring about change in an effective manner. • Create a framework of clear and effective employee communications on a broad variety of topics to create a sense of shared purpose that is relevant to the working lives of all staff. • Provide communication tools and content to University managers to develop a culture based on a consistent two-way flow of information. • Provide clear and effective communication in response to crisis or emergency situations to reassure and guide staff.

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