Gp Patient Survey

OAKFIELD HEALTH CENTRE

Off Windsor Road Dr A Gill MBBS BSC DRCOG MRCGP Gravesend Dr R Minhas MBA(Camb) Kent DA12 5BW Dr R Nair MBBS MRCP(London)MCRGP, DRCOG, PG DIP DERM

Tel: 01474 537 123 Dr Claire Bissett MBBS DRCOG MRCGP Fax: 01474 329 697 DIP CLIN DERM Mrs L Watson Nurse Practitioner RGN BSc (Hons) Website: www.oakfieldhealthcentre.co.uk

GP PATIENT SURVEY

1. Generally how easy is it to get through 2. How helpful do you find the receptionists to someone at your GP surgery on the at your GP surgery? phone?

Very easy Very helpful Fairly easy Fairly helpful Not very easy Not very helpful Not at all easy Not at all helpful Haven’t tried Don’t know

3. Which of the following methods would 4. Is there a particular GP you usually prefer you prefer to use to book to see or speak to? appointments at your GP surgery? Please x all the boxes that apply to you

In person Yes By phone No By fax machine There is usually only one GP in my GP Online surgery No preference

5. How often do you see or speak to the 6. Were you able to get an appointment to GP you prefer? see or speak to someone when you wanted?

Always or almost always Yes – an appointment A lot of the time Yes – telephone Some of the time No Never or almost never Can’t remember Not tried at this GP surgery

7. How convenient was the appointment 8. If you weren’t able to get an appointment you were able to get? or the appointment you were offered wasn’t convenient, why was that?

Very convenient There weren’t any appointments for Fairly convenient the day I wanted Not very convenient There weren’t any appointments for Not at all convenient the time I wanted I couldn’t see my preferred GP I couldn’t book ahead at my GP surgery Another reason 9. Overall, how would you describe your 10. How long after your appointment time do experience of making an appointment? you normally wait to be seen?

Very good I don’t normally have appointments at Fairly good a particular time Neither good nor poor Less than 5 minutes Fairly poor 5-15 minutes Very poor More than 15 minutes Can’t remember

11. Last time you saw or spoke to a GP or Nurse from your GP surgery, how good was that GP or Nurse at each of the following?

Giving you enough time Listening to you Very good Very good Good Good Neither good nor poor Neither good or poor Poor Poor Very poor Very poor Doesn’t apply Doesn’t apply

Explaining tests and treatments Involving you in decisions about your care Very good Good Very good Neither good nor poor Good Poor Neither good nor poor Very poor Poor Doesn’t apply Very poor Doesn’t apply

Treating you with care and Did you have confidence and trust in concern the GP/Nurse you saw or spoke to? Very good Yes definitely Good Yes, to some extent Neither good not poor No, not at all Poor Don’t know/can’t say Very poor Doesn’t apply

12. How satisfied are you with the hours that your GP surgery is open?

Very satisfied Very dissatisfied Fairly satisfied I’m not sure when my GP surgery is Neither satisfied nor dissatisfied open Fairy dissatisfied 13. Overall, how would you describe your 14. Would you recommend your GP surgery to experience of your GP surgery? someone who has just moved to your local area?

Very good Yes, would definitely recommend Fairly good Yes, would probably recommend Neither good nor poor Not sure Fairly poor No, would probably not recommend Very poor No, would definitely not recommend Don’t know

15. Any Other Comments/Suggestions