Mission of Child Welfare Training Section

HOT: Hands on Testing Worker Handbook

1 Updated July 2015 Mission of Child Welfare Training Section: To support and enhance the OKDHS Child Welfare workforce through training, mentoring and educational opportunities, to improve the safety, permanency and well-being outcomes for children and families involved in the Oklahoma Child Welfare system.

In compliance with The Oklahoma Pinnacle Plan Point 3 Initiative 7, the Oklahoma Department of Human Services Training Unit in partnership with The University of Oklahoma Health Sciences Center, and The University of Oklahoma’s Anne & Henry Zarrow School of Social Work developed Hands on Testing. This competency evaluation will assess critical skills needed for child welfare workers to achieve positive outcomes for children and families. According to the Pinnacle Plan it is critical to employ a competent, committed, trained, and resourced Child Welfare workforce, and Hands on Testing will help achieve that goal.

Hands on Testing is comprised of four skills-based components structured to support the successful execution of the Pinnacle Plan. Performance reached through Hands on Testing is directly linked to Child Welfare Services’ goal of improving outcomes for the children and families we serve. Participants will achieve successful completion of Hands on Testing once they have demonstrated skills on all four components; child interview, adult interview, safety assessment, and KIDS navigation and documentation.

Pinnacle Plan Point 3 Initiative 7:

Effective September 1, 2012, training for new Child Welfare Specialists requires successful completion of a performance competency evaluation prior to caseload assignment.

2 Updated July 2015 Component One – Interview of a Child

Details

During this portion of the competency evaluation, the participants conduct an interview with an adult actor playing a child. The interview is based on the participant’s primary role within Child Welfare: Adoptions, Child Protective Services, Family Centered Services, Foster Care, Hotline, or Permanency Planning. The interview is conducted one-on-one with an adult actor portraying a child in a neutral setting. Participants are expected to engage the child and gather information regarding safety, permanency, and well-being. Participants are provided a specific time frame of one hour to prepare and conduct the interview. Component Two – Interview with an Adult

Details

During this portion of the competency evaluation, the participants conduct an interview with an adult actor. The interview is based on the participant’s primary role within Child Welfare: Adoptions, Child Protective Services, Family Centered Services, Foster Care, Hotline, or Permanency Planning. The interview is conducted one-on-one with an actor portraying the parent of a child involved in a Child Welfare case. Participants are expected to engage the parent/PRFC and gather information regarding safety, permanency, and well- being. Participants are provided a specific time frame of one hour to prepare and conduct the interview. Documentation

Based on the participant’s primary role within Child Welfare, they are required to document either the adult or child interview completed in component one or two of the competency evaluation. The documentation must accurately reflect information gathered during the interview. Participants are provided a specific time frame of one hour to document the interview in a Word document.

3 Updated July 2015 Adoption:

1) Child Interview— the worker will be given one hour to complete this task. The interview is based on a worker visit to a child placed in a Trial Adoptive Home. There is no documentation for this task.

2) Adult Interview— the worker will be given a partially completed DCFS 11 to discuss with the prospective adoptive parent. The worker will be given two hours to complete this task: one hour to prepare and conduct the interview and one hour to document the interview. The interview is based on a family requesting to be an adoptive placement. Workers must pass both elements. CPS Workers:

1) Child Interview—the worker will be given two hours to complete this task: one hour to prepare and conduct the interview and one hour to document the interview. The interview is a new referral with allegations of abuse and/or neglect; child will be interviewed at school. Workers must pass both elements.

2) Adult Interview—the worker will be given one hour to complete this task and will only be graded on the interview. The interview is with the PRFC/Parent of the child previously interviewed. There is no documentation for this task. Family Centered Services

1) Child Interview—the worker will be given one hour to complete this task. The interview is based on a worker visit to a child placed in an out-of-home safety plan. There is no documentation for this task.

2) Adult Interview—the worker will be given two hours to complete this task: one hour to prepare and conduct the interview and one hour to document the interview. The interview is conducted with a parent involved in a Family Centered Services case regarding the Family Functional Assessment (FFA). The worker must pass both elements. Foster Care:

1) Child Interview—the worker will be given one hour to complete this task and will only be graded on the interview. The interview will be with a biological child of a Bridge Family during a re-assessment. There is no documentation for this task.

2) Adult Interview—the worker will be given a partially completed DCFS 10 to discuss with the prospective kinship parent. The worker will be given two hours to complete this task; one hour to prepare and interview and one hour

4 Updated July 2015 to document. The interview is based on a kinship parent wishing to be a placement. Workers must pass both elements. Hotline:

1) Child Interview—the worker will be given one hour to complete this task. The interview is a new referral with allegations of abuse and/or neglect; child will be interviewed at school. There is no documentation for this task.

2) Adult Interview - the worker will be given two hours to complete this task: one hour to prepare and conduct the interview and one hour to document the interview. The interview is with an individual requesting to report allegations of abuse and/or neglect. Workers must pass both elements.

Permanency Planning:

3) Child Interview—the worker will be given one hour to complete this task. The interview is based on a worker visit to a child placed in out-of- home care. There is no documentation for this task.

4) Adult Interview—the worker will be given two hours to complete this task: one hour to prepare and conduct the interview and one hour to document the interview. The interview is conducted with a parent regarding the Family Functional Assessment (FFA). The worker must pass both elements. Comprehensive workers will be assigned a testing track according to their majority assignment in KIDS; however supervisors will be e-mailed to verify assignment.

Component Three – Safety Assessment

Details

During this portion of the competency evaluation, the participants receive an Assessment of Child Safety form in which the six key questions are completed. The worker reads the six key questions and determines the safety threat, which includes articulating the unsafe behavior beneath the safety threat (#1- 9) chosen, whether the child(ren) is safe or unsafe, and which PRFC the safety threat applies to. Participants are provided a specific time frame of one hour to read and complete the Assessment of Child Safety.

5 Updated July 2015 Component Four – KIDS Navigation and Documentation

Details

During this portion of the competency evaluation, the participants are required to complete a Navigation Exercise, locating information for 10 items in a referral and 10 items in a KK case. Workers are also required to document a minimum of 2 items in a referral or a KK case. These items include, documenting a worker visit, documenting a child interview, changing a placement, adding an allegation, or documenting one of the 6 Key Questions in the AOCS.

Testing Details: Instructions will be given at 8:00 a.m. and workers must be at the testing site for the instructions. Testing will begin at 8:30 a.m. on the assigned testing day and will conclude once the worker has finished all four components of the assessment. The worker will meet with a member of the Training Unit and the graders of their adult and child interviews to receive their results. They will be provided with oral and written feedback. If a worker completes all four components, they will have successfully completed and may be assigned a child welfare case load. If a worker receives an incomplete on any of the four components, a retesting date will be scheduled a minimum of two weeks after the initial testing date. The worker will only test on the component(s) in which they received the incomplete. If a worker is unsuccessful a second time, they will be referred back to the county office. Please note, without successful completion of CORE and HOT, a worker must not be assigned a caseload. Post CORE HOT requests for assistance from the Training Unit

 If Supervisors assess a worker requires advanced training expertise outside of work with fellow supervisors/mentors, they may request assistance from the training unit. Supervisors may ask for a consultation after having worked with a worker.

 Supervisors will request assistance through the training unit, Amanda Beard and/or Guy Willis, for additional individual training with PFR’s. Training Unit Supervisor will inform Field Supervisor if and when dates are available.

6 Updated July 2015  Workers’ requests made directly to a PFR will be forwarded to Training Unit Supervisor. Supervisor will review request with the worker’s supervisors and after ensuring its appropriateness, will work with PFR regarding scheduling.

 Supervisors/Mentors will have observed workers performing skills evaluated during HOT and provide feedback using the grading tools provided by the Training Unit. Supervisors will have observed a minimum of ½ of interviews with the remaining being observed by a mentor or a CWS 2 who has been with Child Welfare for more than 12 months.

 Supervisors will forward copies of all HOT grading tools along with their request to better enable PFR’s to address areas identified for improvement.

Workers who have been out of Child Welfare Services for 18 months or less, there are 2 options:

1. Workers may attend CORE and test as a new worker.

2. Workers can test prior to attending CORE, and may begin carrying a caseload if they successfully complete HOT on the first attempt.

a. If a worker receives an incomplete on 3 or 4 components, they are required to attend CORE.

b. If a worker receives an incomplete on 2 or less components:

b.i. They will attend a “mini” CORE which includes the first two weeks of CORE. This training will cover interviewing children and adults, and the Assessment of Child Safety.

b.ii. They will attend the last day of CORE (Module 4) which covers HOT preparation and practice.

b.iii. If the worker only received an incomplete on the AOCS, they will attend the two days of CORE in which the AOCS is trained.

b.iv. If the worker only received an incomplete on KIDS, they will be required to practice KIDS in their county office.

c. Upon completion of the above listed training, the worker will test a second time. If the worker successfully completes the remaining

7 Updated July 2015 components, they will be allowed to carry a caseload.

d. If the worker is unsuccessful the second time, they will be required to attend and complete CORE.

3. Upon completion of CORE, the worker will be provided two more opportunities to complete HOT.

If you and your worker choose to test prior to attending CORE, the worker must complete the items on the checklists attached. The role of the Supervisor: Supervisors play a critical role in helping their workers prepare for HOT. They need to assist workers in completing Pre-CORE and OJT homework to ensure workers have the opportunity to practice each component on which they will be tested. The checklists below must be signed by the supervisor and worker showing they have completed the tasks.

8 Updated July 2015 Post-CORE Activities Checklist – CPS/HL Assignment Date Task Completed 1. Assigned secondary on one investigation and one assessment 2. On the assigned cases, completed (at a minimum) the following tasks:  At least two face to face child interviews;  At least two face to face interviews with a parent or guardian (CPS);  At least two telephone interviews with reporters (HL)  Documentation of all completed interviews in the appropriate KIDS screens. 3. Provided with at least two (2) example Assessments of Child Safety, worker completed the following:  Correctly make a safety decision for each child  Correctly identify the PRFC for each safety threat  Correctly identify the safety threats for all children and articulate the behaviors of the PRFC that makes the child unsafe. 4. Completed Navigation Practice Test in KIDS on at least 2 referrals and cases. 5. Completed at least 2 of the following in KIDS:  Entered a change of placement  Added an allegation  Documented a child interview  Documented a contact  Added a court number  Added a collateral  Documented a Key Question in the AOCS 6. Supervisor and mentor provided detailed and specific verbal and written feedback on all activities (see below), provided additional assistance where worker appeared to struggle 7. Worker has been informed the information gained (scenarios, answers to AOCS, etc.) during the HOT process is confidential and is not to be shared with other workers.

Specific strengths noted by supervisor and mentor (and discussed with worker): ______

Specific need areas noted by supervisor and mentor (and discussed with worker): ______

9 Updated July 2015 ______This checklist must be completed, signed by the supervisor and participant, and turned in on the testing date.

 By my signature below, I acknowledge the following:

1. I received the training indicated above;

2. I have the right to ask for more time to prepare for HOT

3. I believe (check one): ☐ I am prepared to successfully complete HOT

☐ I am NOT prepared to successfully complete HOT

______Worker Signature/Date Supervisor Signature/Date

______Worker Name Supervisor Name

10 Updated July 2015 Post-CORE Activities Checklist – PP/FCS or Comprehensive Assignment Date Completed 1. Assigned secondary on one Permanency case (ideally a new case needing a completed FFA) with court involvement in the worker’s county 2. On the above assigned case, completed at minimum the following:  A Family Functional Interview with at least one parent and child;  Utilized all information gathered to document the complete Family Functional Assessment (FFA). If no FFA could be scheduled for the worker, the supervisor and/or mentor communicated with nearby counties to schedule and complete this activity on a case in the nearby county;  A worker visit with a child and documented in KIDS. 3. Provided with at least two (2) example Assessments of Child Safety, worker completed the following:  Correctly make a safety decision for each child  Correctly identify the PRFC for each safety threat  Correctly identify the safety threats for all children and articulate the behaviors of the PRFC that makes the child unsafe. 4. Completed Navigation Practice Test in KIDS on at least 2 referrals and cases. 5. Completed at least 2 of the following in KIDS:  Entered a change of placement  Added an allegation  Documented a child interview  Documented a contact  Added a court number  Added a collateral  Documented a Key Question in the AOCS 6. Supervisor and mentor provided detailed and specific verbal and written feedback on all activities (see below), provided additional assistance where worker appeared to struggle 7. Worker has been informed the information gained (scenarios, answers to AOCS, etc.) during the HOT process is confidential and is not to be shared with other workers.

Specific strengths noted by supervisor and mentor (and discussed with worker): ______Specific need areas noted by supervisor and mentor (and discussed with worker): ______

11 Updated July 2015 This checklist must be completed, signed by the supervisor and participant, and turned in on the testing date.

3. I believe (check one):

☐ I am prepared to successfully complete HOT

12 Updated July 2015 Post-CORE Activities Checklist –Bridge Resource Assignment Date Foster Care/Adoption Completed 1. Assigned secondary on one Bridge pre-resource and/or resource (Adoption or Foster Care) 2. On the above assigned resource, completed at minimum the following:  Completed the initial home visit, walkthrough and/or res-assessment, addressed any concerns or issues noted (use House Assessment or Initial Kinship Agreement)  Interview the biological child in foster home or a child placed in TA.  Completed all written documentation, including applicable KIDS screens 3. Provided with at least two (2) example Assessments of Child Safety, worker completed the following:  Correctly make a safety decision for each child  Correctly identify the PRFC for each safety threat  Correctly identify the safety threats for all children and articulate the behaviors of the PRFC that makes the child unsafe. 4. Completed Navigation Practice Test in KIDS on at least 2 referrals and cases. 5. Completed at least 2 of the following in KIDS:  Entered a change of placement  Added an allegation  Documented a child interview  Documented a contact  Added a court number  Added a collateral  Documented a Key Question in the AOCS 6. Supervisor and mentor provided detailed and specific verbal and written feedback on all activities (see below), provided additional assistance where worker appeared to struggle 7. Worker has been informed the information gained (scenarios, answers to AOCS, etc.) during the HOT process is confidential and is not to be shared with other workers.

Specific strengths noted by supervisor and mentor (and discussed with worker): ______

Specific need areas noted by supervisor and mentor (and discussed with worker): ______

13 Updated July 2015 This checklist must be completed, signed by the supervisor and participant, and turned in on the testing date.

3. I believe (check one):

☐ I am prepared to successfully complete HOT

14 Updated July 2015 HOT will take place in Norman, regardless of where workers attend CORE.

The testing location is as follows:

OU/DHS Training Annex, 1200 W Rock Creek Rd., Suite D, Norman, OK 73069 If an emergency occurs and a worker is unable to attend their scheduled HOT date, they will test on the next available testing day. Graders include approved Mentors, Supervisors, District Directors, Field Managers and Program Staff. Graders will not be allowed to evaluate their own worker. Some key things to remember to be successful in CORE and HOT:

1) Workers must have a minimum of two weeks in the county office prior to attending CORE in order to acclimate to DHS and get a feel for Child Welfare.

2) If you have leave scheduled during CORE training or HOT you will need to be withdrawn and rescheduled in an alternate CORE. Due to the intensive and comprehensive way that training is conducted, missing any portion will result in incompletion. Emergencies do occur and determinations on making up CORE or HOT due to an unforeseen event will be determined on a case by case basis.

3) Be punctual, prepared and professional.

Attached below are some checklists to help your workers prepare for HOT.

15 Updated July 2015 Adult Interview-Adoptions

Section One—Engagement (At least 4 out of 5 elements)

Yes No Did the worker introduce self, explained the purpose of the interview and their role? Yes No Did the worker explain the philosophy of Bridge and the importance of working together? Yes No Did the worker use the House Assessment form as a guiding tool to discuss the conditions of the living environment? Yes No Did the worker gather information on the family's willingness to partner with DHS to provide for the child's needs and follow DHS policies? Yes No Did the worker inquire about the family's willingness to accept/work with a child who has experienced trauma? Section Two—Rapport (at least 5 out of 7)

Yes No Did the worker engage in casual conversation prior to probing questions? Yes No Did the worker present as warm, engaging and receptive? Yes No Was the worker respectful to the client? Yes No Did the worker present as non-threatening towards the client? Yes No Did the worker present as non-judgmental towards the client? Yes No Did the worker acknowledge the client's protective capacities/strengths? Yes No Did the worker exhibit an understanding of the client's situation? Interviewing: (at least 5 out of 7) Yes No Did the worker listen to the client without interrupting (appropriate use of silence)? Yes No Did the worker use tell-me invitations/open-ended questions throughout the majority of the interview? Yes No Did the worker avoid leading and coercive questions? Yes No Did the worker avoid yes/no questions throughout the majority of the interview? Yes No Did the worker effectively use redirection and summarization? Yes No Did the interview flow well? Yes No Did the worker demonstrate the ability to speak on the client's developmental level?

16 Updated July 2015 Assessing Safety and Well-being: (at least 4 out of 6)

Yes No Did the worker gauge the Adoptive Parent's understanding of the needs of children in DHS custody, including but not limited to past trauma? Yes No Did the worker explore at least three of the following issues related to safety: people living in/visiting the home? discipline? relationships/domestic violence? protective capacities? Yes No Did the worker take an opportunity to explore a safety issue relating to the House Assessment? Yes No Did the worker use follow–up questions (tell-me statements/open- ended questions) regarding at least two of the following: discipline? parenting ideas? relationships? home environment? Yes No Did the worker clarify information obtained during the interview regarding safety & well-being? Yes No Did the worker gather enough information to determine the safety and well-being of children being placed in the foster home?

17 Updated July 2015 Child Interview-Adoptions

Yes No Did the worker introduce self, explained and their role? Yes No Did the worker explain the purpose of the interview? Yes No Did the worker use the appropriate tool to engage/interview the child? Yes No Did the worker listen to and respond to the child’s questions?

Section Two—Rapport (at least 5 out of 7)

Yes No Did the worker engage in casual conversation prior to asking probing questions? Yes No Did the worker present as warm, engaging and receptive throughout the interview? Yes No Was the worker respectful to the child? Yes No Did the worker present as non-threatening towards the child? Yes No Did the worker present as non-judgmental towards the child? Yes No Did the worker communicate/demonstrate empathy towards the child? Yes No Did the worker demonstrate an understanding of the child's fears and/or concerns?

Interviewing: (at least 5 out of 7) Yes No Did the worker use tell-me invitations/open-ended questions throughout the majority of the interview? Yes No Did the worker avoid leading and coercive questions? Yes No Did the worker allow the child to speak without interrupting (appropriate use of silence)? Yes No Was the worker attentive to the child's body language? Yes No Did the worker effectively use redirection and summarization? Yes No Did the interview flow well? Yes No Did the worker demonstrate the ability to speak on the child's developmental level?

Yes No Did the worker clearly identify how the child defines safe? Yes No Did the worker answer the child's questions and discuss concerns? Yes No Did the worker ask follow-up questions throughout the interview regarding safety, permanency and well-being? Yes No Did the worker gauge the child's feelings/fears/concerns regarding at least two of the following:: adoption? visitation with siblings and other extended family? issues in the adoptive home?

Yes No Did the worker gather sufficient information in at least two of the following safety areas: discipline? sleeping arrangements? other people living/visiting the home? Yes No Did the worker gather sufficient information in at least two of the following permanency or well-being areas: adjustment/behavior? education? medical/psychological?

19 Updated July 2015 Adult Interview-CPS

Yes No Did the worker introduce self, explained the purpose of the interview and their role? Yes No Did the worker maintain the confidentiality of the reporter? Yes No Did the worker advise the PRFC they have spoken to their child? Yes No Did the worker advise PRFC of the concerns/allegations in the referral? Yes No Did the worker gather demographic information regarding the family? Section Two—Rapport (at least 5 out of 7)

Yes No Did the worker engage in casual conversation prior to investigatory questions? Yes No Did the worker present as warm, engaging and receptive throughout the interview? Yes No Was the worker respectful to the parent? Yes No Did the worker present as non-threatening towards the parent? Yes No Did the worker present as non-judgmental towards the parent? Yes No Did the worker demonstrate an understanding of the parent's situation? Yes No Did the worker acknowledge the parent's protective capacities/strengths? Interviewing: (at least 5 out of 7) Yes No Did the worker listen to the parent without interrupting (appropriate use of silence)? Yes No Did the worker use tell-me invitations/open-ended questions throughout the majority of the interview? Yes No Did the worker avoid leading and coercive questions? Yes No Did the worker avoid yes/no questions throughout the majority of the interview? Yes No Did the worker effectively use redirection and summarization? Yes No Did the interview flow well? Yes No Did the worker demonstrate the ability to speak on the client's developmental level?

20 Updated July 2015 Assessing Safety and Well-being: (at least 4 out of 5; #1 is required)

Yes No Did the worker address the allegations with the parent? Yes No Did the worker gauge the parent's understanding of Child Welfare's concern? Yes No Did the worker ask probing questions regarding at least two of the following: Discipline? People in the home? Drug use? Domestic Violence? Yes No Did the worker use follow–up questions (tell-me statements/open- ended questions) regarding at least two of the following: People in the home? Drug use? Domestic Violence? Yes No Did the worker gather enough information to determine child safety?

21 Updated July 2015 Child Interview-CPS & Hotline

Yes No Worker introduced self and explained their role. Yes No Worker explained the purpose of the interview. Yes No Worker used the appropriate tool to engage/interview the child. Yes No Worker listened to and responded to the child's questions. Section Two—Rapport (at least 5 out of 7)

Yes No Did the worker engage in casual conversation prior to investigatory questions? Yes No Did the worker present as warm, engaging and receptive towards the child? Yes No Was the worker respectful to the child throughout the interview? Yes No Did the worker present as non-threatening towards the child? Yes No Did the worker present as non-judgmental towards the child? Yes No Did the worker communicate/demonstrate empathy towards the child? Yes No Did the worker demonstrate an understanding of the child's fears and/or concerns? Yes No Did the worker assure the child they were not in trouble with the worker? Interviewing: (at least 5 out of 7) Yes No Did the worker use tell-me invitations/open-ended questions throughout the majority of the interview? Yes No Did the worker avoid leading and coercive questions? Yes No Did the worker allow the child to speak without interrupting (appropriate use of silence)? Yes No Was the worker attentive to the child's body language? Yes No Did the worker effectively use redirection and summarization? Yes No Did the interview flow well? Yes No Did the worker demonstrate the ability to speak on the child's developmental level?

Yes No Did the worker address the allegations? Yes No Did the worker gauge the child's understanding for the reason for CW concern? Yes No Did worker ask probing questions regarding at least two of the following: Discipline? People in the home? Drug use? Domestic Violence? Yes No Did worker listen & ask follow-up questions regarding at least two of the following: Discipline? Drug use? Domestic Violence Yes No Did the worker use at least two of the following interviewing skills when addressing safety: Follow-up questions? Tell-me statements? Clarification?

23 Updated July 2015 Adult Interview-Hotline

Yes No Did the worker introduce self, explained the purpose of the interview and their role? Yes No Did the worker advise the Reporting Party they would remain confidential? Yes No Did the worker gather demographic information on the Reporting Party? Yes No Did the worker inquire as to whether or not the child has injuries? Yes No Did the worker gather demographic information on the family?

Yes No Did the worker present as warm, engaging and receptive towards the client? Yes No Was the worker respectful to client throughout the interview? Yes No Did the worker present as non-threatening towards the client? Yes No Did the worker present as non-judgmental towards the client? Yes No Did the worker demonstrate an understanding of the situation being reported? Yes No Did the worker communicate/demonstrate empathy throughout the interview?

Interviewing: (at least 4 out of 6) Yes No Did the worker listen to the parent without interrupting (appropriate use of silence)? Yes No Did the worker use tell-me invitations/open-ended questions throughout the majority of the interview? Yes No Did the worker avoid leading and coercive questions? Yes No Did the worker avoid yes/no questions throughout the majority of the interview? Yes No Did the interview flow well? Yes No Did the worker demonstrate the ability to speak on the client's developmental level?

Yes No Did the worker gather information regarding the location of the children? Yes No Did the worker gather information regarding safety concerns to the children using tell-me statements/open-ended questions? (#2) Yes No Did the worker obtain information regarding safety issues for a worker going to the home? Yes No Did the worker use follow –up questions regarding at least three of the following: Substance Abuse? People in the home? Injuries to the children? Domestic Violence? Yes No Did the worker gather enough information from the reporter in order to make a priority determination?

25 Updated July 2015 Adult Interview-Foster Care

Yes No Worker introduced self, explained the purpose of the interview and their role. Yes No Worker explained the Initial Kinship Placement form and the requirements of kinship. Yes No Worker used the Kinship Placement form as a guiding tool to address finances, sleeping arrangements, etc. Yes No Worker gauged the family's willingness to partner w/DHS to provide for the child's needs & follow DHS Policies. Yes No Worker inquired about the family's willingness to protect the child. (protective capacities) Section Two—Rapport (at least 5 out of 7)

Yes No Did the worker engage in casual conversation prior to probing questions? Yes No Did the worker present as warm, engaging and receptive? Yes No Was the worker respectful to the client? Yes No Did the worker present as non-threatening towards the client? Yes No Did the worker present as non-judgmental towards the client? Yes No Did the worker acknowledge the client's protective capacities/strengths? Yes No Did the worker exhibit an understanding of the client's situation?

Interviewing: (at least 5 out of 7) Yes No Did the worker listen to the parent without interrupting (appropriate use of silence)? Yes No Did the worker use tell-me invitations/open-ended questions throughout the majority of the interview? Yes No Did the worker avoid leading and coercive questions? Yes No Did the worker avoid yes/no questions throughout the majority of the interview? Yes No Did the interview flow well? Yes No Did the worker demonstrate the ability to speak on the client's developmental level?

Yes No Did the worker gauge the prospective foster parent's understanding of the needs of children in DHS custody? Yes No Did the worker explore at least three of the following issues related to safety: People living in/visiting the home? Discipline? Protective Capacities? Relationships/Domestic Violence? Yes No Did the worker explore at least three of the following issues related to safety: People living in/visiting the home? Discipline? Protective Capacities? Relationships/Domestic Violence? Yes No Did the worker clarify information obtained during the interview regarding safety and well-being?

27 Updated July 2015 Child Interview-Foster Care

Yes No Did the worker engage in casual conversation prior to asking probing questions? Yes No Did the worker present as warm, engaging and receptive throughout the interview? Yes No Was the worker respectful to the child? Yes No Did the worker present as non-threatening towards the child? Yes No Did the worker present as non-judgmental towards the child? Yes No Did the worker communicate/demonstrate empathy towards the child? Yes No Did the worker demonstrate an understanding of the child's fears and/or concerns? Yes No Did the worker engage in casual conversation prior to asking probing questions? Interviewing: (at least 5 out of 7) Yes No Did the worker use tell-me invitations/open-ended questions throughout the majority of the interview? Yes No Did the worker avoid leading and coercive questions? Yes No Did the worker allow the child to speak without interrupting (appropriate use of silence)? Yes No Was the worker attentive to the child's body language? Yes No Did the worker effectively use redirection and summarization? Yes No Did the interview flow well? Yes No Did the worker demonstrate the ability to speak on the child's developmental level?

Yes No Did the worker clearly gauge the child's understanding of being a Bridge Family? Yes No Did the worker clearly identify how the child defines safe? Yes No Did the worker ask follow-up questions throughout the interview? Yes No Did worker ask probing questions regarding at least two of the following: Having new children in the home? Sharing personal time with their parents? Other people visiting the home?? Yes No Did the worker gather sufficient information in at least two of the following: Discipline? Daily routines? Sleeping arrangements? Yes No Did the worker gauge the child's fears/concerns regarding at least two of the following: Other people visiting the home? Relationship with new children? Changes in family structure?

29 Updated July 2015 Adult Interview-PP/FCS

Yes No Worker introduced self and explained their role. Yes No Worker explained the Family Functional Assessment. Yes No Worker used the FFA as a guiding tool (did not read word for word). Yes No Worker gathered information on family functioning, past and present. Yes No Worker inquired about functional areas that have impacted child safety.

Yes No Did the worker engage in casual conversation prior to probing questions? Yes No Did the worker present as warm, engaging and receptive throughout the interview? Yes No Was the worker respectful to the parent? Yes No Did the worker present as non-threatening towards the parent? Yes No Did the worker present as non-judgmental towards the parent? Yes No Did the worker demonstrate an understanding of the parent's situation? Yes No Did the worker acknowledge the parent's protective capacities/strengths? Interviewing: (at least 5 out of 7) Yes No Did the worker listen to the parent without interrupting (appropriate use of silence)? Yes No Did the worker use tell-me invitations/open-ended questions throughout the majority of the interview? Yes No Did the worker avoid leading and coercive questions? Yes No Did the worker avoid yes/no questions throughout the majority of the interview? Yes No Did the worker effectively use redirection and summarization? Yes No Did the interview flow well? Yes No Did the worker demonstrate the ability to speak on the client's developmental level?

Yes No Did the worker gauge the parent's understanding of Child Welfare's concern? Yes No Did the worker answer the parent's questions and discuss any concerns? Yes No Did the worker explore safety in at least two of the following areas: Substance abuse? Domestic violence? Behavioral health? Day-to-day parenting? Yes No Did the worker listen and use follow–up questions throughout the majority of the interview? Yes No Did the worker clarify information obtained during the interview regarding possible underlying behaviors related to the safety threat(s)? Yes No Did the worker ask probing questions regarding the parent's underlying behaviors in at least three of the following areas: Substance abuse? Domestic violence? Behavioral health? Day-to-day parenting?

31 Updated July 2015 Child Interview-PP/FCS

Yes No Did the worker engage in casual conversation prior to asking probing questions? Yes No Did the worker present as warm, engaging and receptive throughout the interview? Yes No Was the worker respectful to the child? Yes No Did the worker present as non-threatening towards the child? Yes No Did the worker present as non-judgmental towards the child? Yes No Did the worker communicate/demonstrate empathy towards the child? Yes No Did the worker demonstrate an understanding of the child's fears and/or concerns? Yes No Did the worker engage in casual conversation prior to asking probing questions? Interviewing: (at least 5 out of 7) Yes No Did the worker use tell-me invitations/open-ended questions throughout the majority of the interview? Yes No Did the worker avoid leading and coercive questions? Yes No Did the worker allow the child to speak without interrupting (appropriate use of silence)? Yes No Was the worker attentive to the child's body language? Yes No Did the worker effectively use redirection and summarization? Yes No Did the interview flow well? Yes No Did the worker demonstrate the ability to speak on the child's developmental level?

Yes No Did the worker clearly identify how the child defines safe? Yes No Did the worker answer the child's questions and discuss concerns? Yes No Did the worker ask follow-up questions throughout the interview regarding safety, permanency and well-being? Yes No Did the worker gauge the child's feelings/fears/concerns regarding at least two of the following: Visitation with parents? Reunification with parents/ending of Safety Plan? Issues in the placement? Yes No Did the worker sufficiently address at least two of the following safety areas: Discipline? Sleeping arrangements? Other people living/visiting the home? Yes No Did the worker sufficiently address at least two of the following permanency or well-being areas: Adjustment/behavior? Education? Medical/psychological?

33 Updated July 2015 KIDS Checklist

Contact (must have 5 out of 7)

Selected correct Type/Location Today's Date Entered Completed Correct Child (ren) in the Client Box Selected Correct Purpose First 3 boxes completed on the Contact Guide (only 3 sentences per box required) Child Age tab says "Yes" for each child (addendum) Placement (must have 3 out of 4)

Exited child from prior placement with correct date Selected correct exit reason Selected correct placement Entered correct date and time of placement Child Interview (must have 4 out of 6)

Selected correct child Selected correct Type of Contact Documented correct date AND time Documented IPAP information Documented Location of Interview Documented at least 3 sentences in the Interview Box Add Allegation (must have 3 out of 4)

Selected correct child Selected correct Abuse/Neglect Category Selected correct Abuse/Neglect Type Selected correct Alleged Perpetrator AOCS (must have all 3)

Selected the correct Referral Selected the correct Key Question to Document Documented at least 5 sentences in the Box

34 Updated July 2015 Training Center Contacts:

Guy Willis, Program Administrator, Norman [email protected] 405-325-1902 Amanda Beard, Programs Supervisor, Norman [email protected] 405-325-8960 Mark Carson, Program Field Rep, Tulsa [email protected] 918-794-7530 Jamie Savage, Program Field Rep, Norman [email protected] 405-325-9921 Mandy Dembowski, Program Field Rep, Norman [email protected] 405-325-9189 Jeff Kuhns, Program Field Rep, Norman [email protected] 405-325-9192 Beth Oleson, Programs Field Rep, Norman [email protected] 918-794-7545 Tammy Grinstead, Programs Field Rep, Norman [email protected] 405-325-6463 Robby Hadden, Programs Field Rep, Norman [email protected] 405-573-9191 (HOT Liaison) Tracy Wilke, Program Field Rep, Norman [email protected] 405-328-9097 Carla Shackelford, HOT Coordinator [email protected] 405-325-9403 Julie Sanders, CORE Coordinator [email protected] 405-325-9069 Sarah Rivera, CORE Coordinator [email protected] 405-325-0045 Jenny Fain, CORE Coordinator [email protected] 405-325-3273 Stephanie Heinen, Tulsa CORE Coordinator [email protected] 918-794-7553 www.ou.edu/cwtraining

35 Updated July 2015