Position: Ticket Office Manager

NORTH CHARLESTON COLISEUM, CONVENTION & PERFORMING ARTS CENTERS

Position: Ticket Office Manager Reports to: Director of Finance Status: Full Time / Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Responsible for overall campus-wide ticketing  Directs and oversees the internal control of daily operations  Hire, train and manage two full-time and more than 20 part-time ticket office employees  Coordinates all event information between the promoter, facility personnel and Ticketmaster  Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.  Builds and modifies all computer ticket events and issues computer access codes to facility management.  Coordinates with event promoters to establish the house scale for all ticket events.  Maintains communication with Ticketmaster representatives for updates and/or revisions in computer operations.  Monitors daily ticket sales for all upcoming events  Prepares final settlement reports  Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.  Maintains and manages accurate financial records  Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.  Establish, review and execute standard department policies and procedures  Submit and manage annual department budget.  All other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

Position requires ability to:

 Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.  Operate Ticketmaster software and a personal computer using Excel, Windows and Microsoft Office software.  Operate standard office equipment including copier and fax machine.  Calculate figures and amounts such as discounts, interest, commission, properties and percentages accurately and efficiently.  Handle/reconcile large sums of money utilizing prescribed cash management controls.  Demonstrate knowledge of principles of bookkeeping, accounting and box office procedures.  Work in a fast paced environment and handle heavy workload that can present stressful situations.  Handle multiple tasks simultaneously.  Follow oral and written instructions and communicate effectively with others in both oral and written form.  Organize and prioritize work to meet deadlines.  Work effectively under pressure and/or stringent schedule and produce accurate results.  Work independently, exercising judgment and initiative.  Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.  Remain flexible and adjust to situations as they occur.  Ability to stay current with training on new techniques and systems.

QUALIFICATIONS

 Bachelor’s Degree from an accredited four-year college or university and a minimum of four (4) years in the public assembly industry in a management position; or equivalent combination of education and experience.  Proficient in Ticketmaster Classic and TM One required. Experience with other ticketing platforms a plus.  Experience with management of annual multiple series Broadway subscription base required.

SMG participates in E-Verify

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.

Not a Contract

To Apply: https://recruiting.adp.com/srccar/public/RTI.home? c=1152751&d=ExternalCareerSite&r=5000238010006#/