Post: Recovery Peer Volunteer Coordinator (Senior Worker Grade)

Post: Recovery Peer Volunteer Coordinator (Senior Worker grade)

Delegated Authority Level 7

Team: Camden Aftercare

Responsible to: Service Manager

Responsible for: Recovery Peer volunteers

Job Purpose

“The Camden Recovery Peers exist to inspire others on their recovery. We show that Recovery is possible through promoting activities that support a life free from addiction” The Recovery Peers mission statement.

Working within SHP’s policy and procedural framework to recruit, train, coordinate and support a team of 20 volunteer Recovery Peers, all who have lived experience of recovery from drug and alcohol use. Ensuring Recovery Peers are provided with effective, high quality support to fulfil their voluntary role in supporting service users, whilst supporting them to maintain and progress with their own recovery goals.

To promote the work of the Recovery Peers across relevant services in Camden. Brokering opportunities for Recovery Peer activity and involvement, as well as working with other agencies to promote recovery more generally across the borough.

Key Accountabilities

1.0 Team Management

1.1 To ensure Recovery Peers operate within the boundaries of their role.

1.2 Coordinate the activity of the Recovery Peers, including a rota of ‘recovery drop- in’ groups and one-to-one activity between volunteers and service users.

1.3 Coordinate a monthly ‘All Peers’ meeting, where volunteers share best practice and update on progress.

2.0 Supervision 2.1 Provide 1:1 management supervision to Recovery Peer volunteers, identifying and responding to training and development needs.

2.2 Plan and implement an induction training programme for the recovery peers, as well as on-going development training.

3.0 Service Delivery & Development 3.1 To ensure that Recovery Peer activity is provided in line with the service specification. 3.2 To oversee ‘Recovery drop-in’ groups provided by the Recovery Peers at treatment centres and hostels. Ensuring the drop-ins are well attended and obtaining feedback to monitor effectiveness.

3.3 Coordinate and publicise recovery events available within the Service and Camden more widely.

3.4 To develop a range of peer-led and on-line recovery initiatives, including SMART Recovery, and promoting these initiatives throughout the treatment system in the borough.

3.5 To assist the aftercare team to deliver day programmes and/or workshops within the aftercare service where required.

4.0 Information Management 4.1 To help produce regular and timely monitoring and evaluation reports. To ensure accurate information about activity is provided to maintain the service database and fulfil monitoring requirements meeting the deadlines imposed.

4.2 To compile reports about the service or specific areas of activity as required.

4.3 To support the Recovery Peers to record relevant information to agreed standards.

5.0 Networking, Liaison and Brokering 5.1 To develop effective working relationships with Camden’s substance misuse treatment providers and hostels, both at front-line and first management levels. 5.2 Coordinate recovery activities within the service, and to work in partnership with other agencies to provide recovery activities across the borough. 5.3 Provide the Recovery Peers opportunities for personal and professional development by linking into activity provided within the Camden Aftercare Service and brokering opportunities with providers of education, training and employment..

Health and Safety 5.4 To ensure that Recovery Peers are aware of and comply with project policies and procedures for safe working practices for volunteers and service users.

5.5 To ensure current risk assessments are in place for all peer drop-ins and activities.

of 6 08/05/2012_v3.0 Job Profile : Approved by: Technical and Professional Know-How required for Effective Performance

 An understanding of the issues affecting people in recovery from drug and alcohol misuse.

 Experience of supervising volunteers or managing staff

 Ability to co-ordinate the work of a number of individuals or agencies to get tasks completed to time and to specification.

 Experience of developing and delivering training

 The ability to develop the skills of others, to motivate and manage a quality service, committed to achieving excellence.

 An ability to network and work in partnership with statutory and voluntary specialist agencies in order to establish or improve services for clients.

 Experience of managing complex and difficult situations in relation to the provision of service to vulnerable client group(s).

 An understanding of the principles underlying a quality service, and customer focused, with proven ability to empower and involve service users

 Ability to be self motivating, work under pressure, and manage time effectively, prioritising different areas of work according to need.

 A level of numeracy, literacy and comprehension and IT skills necessary to maintain data and fulfil monitoring requirements, and to manage a small petty cash budget. An ability to communicate clearly in writing and analyse written and numerical information.

 A commitment to working flexibly and creatively in response to changing organisational requirements and a willingness to work outside of office hours on occasion.

of 6 08/05/2012_v3.0 Job Profile : Approved by: Competencies Required For Effective Performance:

Competency What this looks like in practice Level Sifts and analyses information Analytical Thinking . Processes information quickly and draws accurate conclusions. (The ability to give . Breaks down problems into their parts, identifies proper consideration to cause and effect. problems and to come . Makes accurate deductions. 2 up with good . Evaluates whether arguments or cases are complete solutions.) or sound. . Challenges incorrect information or discrepancies. . Reflects on what they’ve done and learns from it. Is proactive and solution focused . Is enthusiastic and positive in what they do. Commitment and . Do things before they need to be told. Drive . Find solutions for themselves. . Knows when to make decisions and when to seek 2 (The ability to take the support from others initiative and achieve . Is flexible and adapts response according to the targets and results) situation while working within. SHP policies and procedures. Consistently delivers work on time and to standards Efficiency and . Produces work quickly Effectiveness . Meets quality standards. . Plans work and projects, sets clear milestones. (The ability to plan and . Monitors progress and takes action where 2 organise work so that performance deviates from plan. deadlines, targets and . Juggles several tasks and projects at any one time standards are met) without letting any drop.

Builds team spirit . Acts to promote cooperation in the team. Teamworking . Emphasises the strengths of the team and builds on them. (The ability to work . Offers support and coaching when required. cooperatively and 2 . Proactively identifies and manages conflict within supportively with their the team. own team and other . Takes collective responsibility for team actions and teams across SHP) decisions. . Represents the team positively to others in SHP.

of 6 08/05/2012_v3.0 Job Profile : Approved by: Shows warmth and consideration to others Effective . Is open and honest. communication . Makes ever effort to put people at their ease. . Is a good listener; gives people time. (The ability to . Takes time to tune into what others are really 2 communicate with thinking and feeling. others in a cooperative . Is very aware of their own emotions and feelings and sensitive way.) and how these impact on others

Is assertive and self confident Resilience  Presents self in a confident manner.  Raises issues in a constructive way. (The ability to deal  Able to make clear decisions and act on them. 2 with situations with  Remains calm and self controlled in challenging clients and colleagues situations. with confidence.)  Acts decisively and appropriately in a crisis.

Acts consistently with staff . Sets and communicates clear targets and expectations to staff. Leadership . Is approachable and shows genuine concern for others. . Makes sure that staff have the information that they (The ability to 1 need to do their jobs. motivate, develop and . Monitors staff performance. inspire others.) . Deals with poor performance in a timely way. . Interprets policies and procedures in the same way as other managers. . Acts in line with SHP values. Finds positive solutions to meet customer needs . Actively seeks and offers alternative ways of Putting the Customer meeting customers needs First . Is responsive to customer problems, and works with them to resolve problems promptly. (The willingness and . Foresees problems rather than waiting for them to ability to deliver the happen best possible person . Asks for feedback from customers about the service 2 centred service to our provided, and acts on it. customers - customers . Establishes effective working relationships with may be service users, other agencies to meet customer needs. RSLs, statutory bodies, . Knows when to refer on to other agencies. colleagues in other departments etc.)

of 6 08/05/2012_v3.0 Job Profile : Approved by: Generates new ideas Embracing Change . Challenges the way that things are done now and and Innovation proposes a better way. . Comes up with creative solutions and ideas. (The willingness and . Seeks new ways of working in partnerships. 2 ability to adapt to . Asks for others ideas on how changes and new ideas changing circumstances can be implemented. and come up with new . Looks for new opportunities for promoting SHP. and innovative ideas.)

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