Arrangements for Disabled Patients

The Marine & Oakridge Partnership

Web: www.marineandoakridge.nhs.uk Email: [email protected]

Tel: (for both sites) - 01202 425588 Out of Hours medical emergencies call 111 Marine Surgery 29 Belle Vue Road Southbourne Bournemouth BH6 3DB Oakridge Surgery 1206 Christchurch Road Boscombe East Bournemouth BH7 6DY

Practice Information Booklet Dr. Paul French Dr John Harris Dr Kathryn Willis Dr Sian Shaw Dr Duncan Shaw Dr Mary Tang Dr Claire Hill- Smith Dr Annelie Evans-(Associate GP)

www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111

1 Doctors

Dr Paul French Partner MB. BS. DRCOG. (Male) (part-time) 1981 London Dr John Harris Partner BM. (Male) (full-time) 1982 Southampton Dr Kathryn Willis Partner BM. DFSRH. (Female) (part-time) 1986 Southampton Dr Siân Shaw Partner BSc. MBBS. MRCGP. DCH. DRCOG. (Female) (part-time) 1997 London

Dr Duncan Shaw Partner MBChB. LLM. MRCGP. DLORCS. (Male) (part-time) DRCOG. 1994 Sheffield

Dr Yuet-Yee Mary Tang Partner MB ChB. MRCGP. DFSRH. PGCE. (Female) (part-time) 1991 Manchester

Dr Claire Hill-Smith Partner BM. MRCGP. MRCP (UK). DGM. (Female) (part-time) DRCOG. DCH. DFSRH. 2003 Southampton

Dr Annelie Evans Associate MB BCh..MRCP (UK). MRCGP DCH. (Female) GP DFSRH. RCGP. (part-time) 2000 University of Wales

The Marine & Oakridge Partnership is a general practice offering medical care and services under the General Medical Services contract.

Arrangements for disabled patients The entrance and internal doors at both surgeries have been designed to allow access by wheelchairs. There are also toilet facilities for the use of disabled patients. If you think you may experience difficulties or feel you may have particular needs please contact the receptionist before arrival and we will attempt to make special arrangements. This booklet is also available in large print. Please ask at reception for a copy. www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111

2 Practice Team

The Practice Management Team, consisting of the Practice Development Manager, Mrs Victoria Whitham, Practice Business Manager, Miss Gillian Sanders and Patient & Personnel Manager, Mrs Michelle Deary manage the day to day running of the two surgeries. They are supported by the reception, administration and secretarial teams.

Practice Nurses and Primary Health Care Assistants Our practice nurses and health care assistants offer a full range of treatment room services including injections, dressings, ear irrigation, suture removal, smears, blood taking, monitoring of Chronic Obstructive Disease (COPD), Spirometry and baby immunisations. They also monitor conditions such as diabetes, asthma, and blood pressure and may advise on a variety of aspects of health and diet including family planning, well women, and travel. If you are aged between 16 and 74 and have not seen a GP or nurse for the last three years please feel free to request a health check which will be made initially with the Health Care Assistant.

District/Community Nurses The district/community nursing team attached to our practice provides nursing care for patients in the community. Their role includes assessing patients’ needs in their homes, checking patients after hospital discharge, and giving professional nursing care and advice. Student nurses employed by the Primary Care Trust are often on placement with the district/community team. To contact the district/community nurses please telephone: - 01202 428025.

Health Visitors and Nursery Nurse A team of part-time health visitors and a nursery nurse provide special support, supervision, and advice for example, for child care and safety and prevention of accidents in the home. To contact the health visitors please telephone: - 01202 425501. If they are not available you may leave a message on their answer phone.

Midwife The midwife runs regular ante-natal clinics at Marine and Oakridge Surgeries.

3 Clinical Psychologist A clinical psychologist is based at Marine Surgery. Patients may be referred to the Primary Care Mental Health Team by their own doctor if appropriate.

Counsellors A team of counsellors from the Gateway Team is based at Marine Surgery and are specially trained to help with a wide range of social, personal, family, and emotional problems, for example, bereavement or redundancy. Please ask your doctor or nurse for details.

Dietician A dietician is based at Marine Surgery and offers help and advice on all dietary problems. To see the dietician you will need a referral from your doctor.

4 Practice opening hours Marine Surgery

29 Belle Vue Road Southbourne Bournemouth BH6 3DB

 Surgery telephone number ...... 01202 425588  Option 1 – Appointments  Option 2 – Visits  Option 3 – Enquiries

 Out of Hours emergencies ...... 111

Opening Times:

Telephone lines open daily Monday-Friday 8.15am – 1.00pm 2.00pm – 6.15pm

Monday-Friday 8.00am-8.15am, 1.00-2.00pm and 6.15pm-6.30pm FOR EMERGENCIES ONLY that cannot wait until our lines are fully open please call 01202 425588 and select Option 3 or stay on the line and your call will be answered. During these times we will not be able to book appointments, provide test results or deal with general enquiries. We are only able to deal with EMERGENCIES during these times, you will be asked to call back when our lines are fully open if your call is not an Emergency.

Surgery opening times (doors open)

Monday 7.00am – 1.00pm 2.00pm - 6.15pm

Tuesday, Wednesday, Thursday & Friday 8.10am – 1.00pm 2.00pm – 6.15pm www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111

5 Closed – all weekends and bank holidays

6 Oakridge Surgery

1206 Christchurch Road Boscombe East Bournemouth BH7 6DZ

Telephone lines open daily Monday-Friday 8.15am – 1.00pm All telephone calls are answered at Marine surgery and transferred to 2.00pm – 6.15pm Oakridge surgery where appropriate.

 Surgery telephone number ...... 01202 425588  Option 1 – Appointments  Option 2 – Visits  Option 3 – Enquiries EMERGENCIES

 Out of Hours emergencies ...... 111

Monday-Friday 8.00am-8.15am, 1.00-2.00pm and 6.15pm-6.30pm FOR EMERGENCIES ONLY that cannot wait until our lines are fully open please call 01202 425588 and select Option 3 or stay on the line and your call will be answered. During these times we will not be able to book appointments, provide test results or deal with general enquiries. We are only able to deal with EMERGENCIES during these times, you will be asked to call back when our lines are fully open if your call is not an Emergency.

Surgery Opening Times:

Surgery opening times (doors open) Monday to Friday 8.30am – 12.30pm & 3.00pm-5.30pm (Closed Wednesday afternoon)

Note – if you have an appointment prior to 3.00pm please ring the door bell located adjacent to the front door.

Closed – all weekends and bank holidays and Wednesday afternoons from 12.30pm. www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111

7 Out of Hours Medical Care and Emergencies

For a medical emergency please call 111

When the practice is closed the number to call for medical help that is not life- threatening is - 111.

When you call 111 a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hours doctor or a community nurse. If they think your condition is more serious they will direct you to a hospital or send an ambulance.

Examples of when to call 111 include:

 if you don’t know who to call for medical help  if you don’t have a GP to call or your GP surgery is closed  if you need medical advice or reassurance about what to do next

999 should still be used in an emergency, for example when someone is seriously injured or there is a risk to life.

Calls to 111 are processed by South Western Ambulance Services NHS Foundation Trust who also provides emergency ambulances, out of hours and patient transport services.

The local treatment centre for the urgent care service is currently based at The Royal Bournemouth Hospital however from time to time the service might be provided at alternative locations, this is determined by the service provider and not by the practice.

Calls to 111 are free from landlines or mobile phones (although the mobile will require a minimum of 1p credit to be in place)

On-line information is available via NHS Direct at http://www.nhsdirect.nhs.uk

Weekend walk-in service at the Boscombe & Springbourne Health Centre, 66-68 Palmerston Road, Boscombe, Bournemouth BH1 4JT from 8.00am- 8.00pm Saturday & Sunday. www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111

8 Appointments Telephone: ...... (01202) 425588 and select Option 1

Please remember an appointment is for one person only and of 10 minutes duration. If you no longer require your appointment please ensure you contact the surgery as soon as possible in order that we can offer the appointment to other patients.

We are a group practice and offer appointments with a choice of doctors. We endeavour to work with our patients to provide continuity of care so that you can book an appointment with your usual doctor, however this may not be possible for emergency appointments. We will try to accommodate your wishes wherever possible.

All consultations with a doctor or practice nurse are by appointment only. We offer appointments which you may book up to six weeks in advance. If you feel you need to be seen quickly we will provide you with an appointment with a health care professional within less than 24 hours.

We will make every effort to ensure that you are seen at the earliest possible opportunity by the doctor of your choice, however if you need an urgent appointment this may not be possible and you will be seen by one of the emergency doctors.

Telephone Appointments – a telephone consultation with the doctor or nurse can be booked by calling the usual appointments number as above. The doctor or nurse will call you back later during the surgery. We are unable to provide you with a specific time for the doctor/nurse to call you. Please be aware that the doctor or nurse will only call you the once. If there is no reply to their call they will not call again, you will need to ring the surgery again to request a further telephone appointment. The surgery will not leave a message on an answer phone unless you have previously provided written consent for us to do so.

Home Visits Telephone:...... (01202) 425588 and select Option 2

For patients who are too ill to come to the surgery, please ask the receptionist for a home visit. Visits usually take place after morning surgery so please telephone before 10.00am. We are unable to guarantee that a specific doctor will be able to make a home visit. On occasion, particularly at busy times, the doctor may not be able to visit until late in the day or evening. www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111

9 If you need an urgent visit, please give the receptionist as much detail as possible to help us assess the urgency. In some circumstances you may be advised to go to the Emergency Department at the hospital or to telephone for an ambulance.

Registering with this practice To register with this practice please visit Marine or Oakridge surgery and speak to the receptionist about registering. You will be given a GMS1 patient registration form to complete for each person wishing to register. Alternatively log on to our website at www.marineandoakridge.nhs.uk and click on the link New Patients – Registering with us. You will also be required to provide the practice with proof of your address in order to complete your application, for example a utility bill, council tax bill, paper copy of a bank statement (not an on- line copy from the internet), driving licence etc. Bills must be dated within three months of the date of your application to register.

Repeat Prescriptions All prescriptions that your doctor has approved for repeat medication will have a computerised repeat slip. These can be delivered or posted to the surgery or taken to a chemist and will be ready two working days later. If you do not use the pre-printed slip or if an item is not listed on the slip your request will take longer to process. If you would like us to post the prescription to you please securely attach a stamped addressed envelope to the request. Please note: -

. We do not accept requests for any prescriptions over the telephone; . Prescriptions can be ordered via the internet using the SystmOnLine service – for further information and how to register for this service please see the Website section of this leaflet or visit our website at www.marineandoakridge.nhs.uk ; . Please TICK the items you require on your repeat prescription request slip; . Prescriptions can be requested via your chosen local chemist and once the prescription is ready it will be collected by the chemist and dispensed for you to collect from them. Please contact the chemist of your choice for information about their service.

Results and general enquiries Telephone:...... (01202) 425588 and select Option 3

Please telephone after 11.00am when the lines are less busy. If your test has been organised by a doctor at the hospital, please ask the hospital for the result as we do not always receive a copy of the result of these tests. www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111

10 Services available during practice core hours of 8.15am-6.15pm under the NHS General Medical Services contract:

Core Services available at both sites  General management of medical conditions  Health promotion advice  Emergency care if appropriate  Referral for other services, if appropriate  Urgently required care for temporary residents Additional Services Asthma Clinic Minor Surgery * Child Health Surveillance Mother and Baby Clinics Counselling Psychologist* Development Checks Travel Clinic * Diabetes Clinic Vaccinations & Immunisations Dietician * Vasectomy * Family Planning Well Woman Clinic Hormone Replacement Therapy Yellow Fever Centre * Midwife (subject to vaccine availability) * service only available at Marine surgery

In addition  Registered patients aged 16-75 who have not been seen for three years may request a consultation;  Registered patients aged over 75 years who have not been seen in the previous 12 months may request a consultation. (If you are unable to attend the surgery for these checks because of your medical condition a home visit may be arranged). Courses Information and referral for Stop Smoking courses is also provided by the practice. Immunisations and Vaccinations A full programme is available to patients organised by the practice nurses. Flu vaccinations are available each autumn for patients aged 65 and over and for patients in the ‘at risk’ group, for example, asthmatics, diabetics. We will publish information to let you know when these clinics are due to take place. www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111

11 Medical Students Medical students are occasionally attached to the practice. Patients will be advised by the receptionist when there is a student sitting in with their doctor. If this is unacceptable please inform the receptionist before you see the doctor.

Non NHS Services Occasionally you may require a service that is not covered by the NHS. Services such as pre-employment medicals, insurance claims and reports, travel claim forms and private certificates are not covered by the NHS and therefore this work will attract a fee. The practice scale of fees is in accordance with fees suggested by the British Medical Association (BMA) and the current list of charges is available at reception or by visiting our website at www.marineandoakridge.nhs.uk and clicking on the link to Our Documents.

Non NHS work of this nature is carried out by the doctors in their own time once all NHS work (appointments, visits and paperwork) has been completed.

Carers If you have a carer or are a carer, please let us know. We may be able to offer some useful information.

Travel Clinic We offer a comprehensive service for patients travelling abroad who may need to review vaccination requirement. The advice provided may be complex and will require an appointment for each traveller with our practice nurse. Some travel vaccinations do incur a charge. Please check with reception.

Useful Telephone Numbers Royal Bournemouth Hospital...... 01202 303626 Poole Hospital...... 01202 665511 Christchurch Hospital...... 01202 486361 Dorset Advocacy………………………….……………0300 343 7000 NHS Commissioning Board……………………………0300 311 2233

Your contact information Please ensure you keep the practice informed of any changes to your contact details, i.e. your address, telephone number(s) and your email address. Keeping your contact details up to date is extremely important particularly if you are referred for a hospital appointment. If we do not have your correct details you www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111

12 will not receive the appointment booking information from the hospital or Choose & Book.

Mobile phone number If you have a mobile phone number and would like to receive text messages confirming your appointment booking(s) and a reminder message please speak to a receptionist to record your mobile number.

Email The practice is moving towards more electronic methods of contacting you and if you are able to provide an email address we will be able to forward letters and information to you via this method.

Website - www.marineandoakridge.nhs.uk Please visit our website to learn more about the practice and the services we offer. If you are new to the area and would like to join this practice you can register via the link on the website - New Patients – Registering with us. Once we receive your request to register we will contact you to confirm that your address is within the practice area.

If you are already a patient of this practice and you would like to be able to order prescriptions and book or cancel appointments on-line this service is now available via our website.

Please complete an application form to register for this service. An application form is available from reception at either surgery or you may print one off from the website via the On-Line services link. For further information about SystmOnLine and what it is please see below or visit the website.

13 TPP SystmOne – is the name of the computer clinical software that this practice uses for your GP records and SystmOnline is a feature of the software.

You do still have a Lloyd George folder of older paper records however nowadays all records relating to your medical care provided by your GP, for example consultations, prescriptions, referrals to hospital and letters etc are stored on this computer system.

When you visit the surgery the doctor or nurse will access your patient record on the computer and will enter details of the consultation including any medication prescribed for you. If you are referred for a hospital appointment the referral letter is processed through the clinical software via an NHS secure internet service to the local hospitals.

The receptionists book all appointments through this software and these appointments are then added to your record when you book to see the doctor or nurse.

A feature of this software called SystmOnline allows patients* to book and cancel appointments, view their past and future appointment dates and times, request repeat medication, up-date your contact details and to submit questions to the practice.

If you would like to be able to access this service you will need to print off and complete the SystmOne on-line registration form a copy of which is shown below.

Once you have completed the form please bring it in to either Marine or Oakridge surgery together with photographic id. We are unable to issue user access codes to anyone other than to you.

* This service is currently only available to patients aged 16+.

User access codes will not under any circumstances be faxed, emailed, posted or given out over the telephone; they will only be issued to you in person upon presentation of photographic id.  This service is not currently available to parents or guardians to access their children’s or other relative’s records. www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111

14 Availability of Doctors

The information below may change when a doctor covers for another doctor’s absence.

Marine Surgery

Monday Tuesday Wednesday Thursday Friday 7.00am- Dr French N/A N/A N/A N/A 8.00am Dr Harris Dr Willis Dr D Shaw Dr Tang Dr Hill-Smith

AM Dr French Dr Harris Dr Duncan Shaw Dr French * Dr French Dr Willis Dr Willis Dr Hill-Smith Dr Harris Dr Siân Shaw Dr Siân Shaw Dr Siân Shaw * Dr Evans Dr Duncan Shaw Dr Hill-Smith Dr Tang Dr Evans Dr Tang

PM Dr French Dr Harris Dr Harris Dr Willis * Dr French Dr Harris * Dr Willis Dr Duncan Shaw * Dr Tang Dr Siân Shaw Dr Duncan Dr Evans Dr Hill-Smith Dr Hill-Smith * Dr Hill-Smith Shaw Dr Evans Dr Evans Dr Tang

Oakridge Surgery

Monday Tuesday Wednesday Thursday Friday

AM Dr Harris Dr French Dr Harris Dr Willis Dr Tang Dr Duncan Shaw Dr Tang Dr Sian Shaw Dr Hill-Smith Dr Hill-Smith Dr Evans

PM No doctor. Dr French CLOSED No doctor. Dr Tang Appts available Appts available at Marine at Marine surgery surgery

* - Doctor not present every week for this session

15 Practice Nurse Sessions (Subject to change)

Marine Surgery

AM      Baby Diabetic & Immunisations Asthma Clinics

PM     Travel & Smear Clinics

Oakridge Surgery

AM      Baby immunisations  PM Closed

16 Information about You We treat all information about you in accordance with legislation regarding Medical Records and with Data Protection. We hold information about you on the computer and in written files. Our computer system complies with NHS standards regarding data security.

Patient Confidentiality We are bound by legislation relating to the confidentiality of medical records. The current APMS legislation is “The Confidentiality and Disclosure of Information: General Medical Services, Personal Medical Services and Alternative Provider Medical Services Directions 2005”

These rules are designed to protect all patients and to prevent the release of your personal information to anyone other than yourself. These rules mean that we cannot divulge any information about you to anyone other than yourself.

If you do wish for the practice to divulge information about you to a third party then you must provide the practice with your written consent and authorisation to do so in advance and identifying which information might be released. If you are using an insurance or financial services broker to apply for loans or insurance cover please provide the practice with written consent to speak to the adviser as well as the mortgage/insurance loan company.

Please do not ask us to give you information about anyone else; we are not permitted to do so.

Access to Patient Information Confidential patient data will be shared within the practice health care team; it will also be shared with community health care professionals attached to the practice such as health visitors and district/community nurses involved in your care and with other health care professionals to whom you are referred for care. Your data may be used by those clinical teams providing your care for the essential purpose of clinical audit.

When we refer patients to other services the referral is administered by the local NHS referral management centre (RMC). The referral management centre is responsible for allocating your referral to other services and normally sees full information about the referral, including any confidential information.

17 If your GP is referring you to other services and you feel there is any information you wish to withhold from the referral management centre please inform your GP as soon as possible during normal working hours.

Confidential patient data may also be required for the broader purposes of public health, audit, inspection, and research, the provision of health care services, teaching, and training. Data disclosed will be kept to the minimum required to serve the purpose and if possible will be anonymised before disclosure.

Confidential and identifiable patient information will not be disclosed otherwise without explicit consent, unless;

1. it is a matter of life and death or serious harm to you or to another individual; 2. it is overwhelmingly in the public interest to do so; 3. there is a legal obligation to do so.

In all of these circumstances the minimum identifiable information that is essential to serve the purpose may be revealed to someone with a legal entitlement to access the data for that purpose. All individuals with access to your data have a professional and/or contractual duty of confidentiality. If you are concerned about any of the ways in which your confidential data further may be used further information is available from the practice manager. You are entitled to register an objection, which will be respected if this is possible.

If you experience problems with the referral management centre or wish to discuss its role further please contact the Dorset Clinical Commissioning Group on 01305 368914 or by email [email protected]

Patient rights and responsibilities You have a right to expect a high standard of medical care from the practice and we will try at all times to provide the very best care possible within the resources available. In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given.

You have a right to express a preference to see a particular doctor or nurse and you can express this preference when telephoning for an appointment and/or by putting your preference in writing to us. We will wherever possible endeavour to provide you with an appointment with your preferred clinician however there are occasions when this will not be possible either due to the member of staff not working on the day you require an appointment or if your appointment is an www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111

18 emergency in which case the appointment will be booked with the next available clinician.

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove the patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.

Patient Participation We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we have set up a virtual patient representation group so that you can have your say. Each year we ask the members of this representative group some questions such as what you think about our services and the quality of care or service that you receive. This usually takes place in the autumn. We will contact you via email and keep our surveys as brief as possible so it shouldn’t take too much of your time. If you would like to take part please ask a receptionist at either site how you can join. If you do not have access to email but would like to be a part of this group please let the receptionist know and we will arrange to contact you by an alternative method. Violent patients – Zero tolerance The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients, and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and circumstances leading to it. The Dorset Clinical Commissioning Group is then responsible for providing further medical care for such patients.

The practice will inform patients if their behaviour is perceived to be aggressive or offensive. Should the inappropriate behaviour continue, the practice will consider removal of the patient from the practice register.

No Smoking Policy The practice operates a no smoking policy throughout its premises including car park areas owned by the practice. www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111

19 Comments and Complaints

The practice strives at all times to ensure that all patients receive quality care and we welcome any suggestions or comments from you in order that we can continually improve the service.

When things don’t go to plan………..

We don’t get it right 100% of the time. If you are not happy with the care you or a loved one receives at this practice please tell us so that we can do something about it.

You can speak to the person in charge of your care, e.g. the doctor, nurse, health care assistant, the Patient & Personnel Manager, Mrs Michelle Deary or any other member of staff.

Contact details for Dorset Clinical Commissioning Group The Dorset Clinical Commissioning Group (CCG) is party to the NHS contract held by this practice. Further details of primary medical services in this area may be obtained from them at the following address: -

Headquarters Bournemouth community clinics Dorset Clinical Commissioning Group Dorset Healthcare University Canford House Foundation NHS Trust Discovery Court Business Centre 11 Shelley Road 551-553 Wallisdown Road Boscombe Poole Bournemouth BH12 5AG BH1 4JQ

Tel: 01202 541400 Tel: 01202 303400 Fax: 01202 541402 Fax: 01202 701462

Email: [email protected] Email: [email protected] www.dorsetccg.nhs.uk www.dorsethealthcare.nhs.uk/contact

Dorset Advocacy and NHS Commissioning Board If you have any concerns, queries or complaints about any aspect of health or health services please contact either the Dorset Advocacy or NHS Commissioning Board for England. They can provide the following services: - www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111

20  information on NHS services including how to complain;  listen and respond to your concerns, suggestions and queries;  help with your concerns, suggestions and queries;  provide a confidential advice service wherever possible;  talk to staff, management and other organisations on your behalf (with your permission).

The contact details for these services are: -

Dorset Advocacy Unit 13-15 Jubilee Court Paceycombe Way Poundbury DT1 3AE

Website: www.dorsetadvocacy.co.uk Email: [email protected] Phone: 0300 343 7000 Available from: - 10.00am – 8.00pm - Monday – Friday 9.00am – 1.00pm - Saturdays

NHS Commissioning Board PO Box 16738 Redditch B97 9PT

Phone: 0300 311 2233 Email address: [email protected] Website address: http://www.england.nhs.uk/contact-us/complaint/

www.marineandoakridge.nhs.uk Tel: 01202 425588 Updated 11 May 2018 Out of Hours call – 111 Oakridge Surgery 1206 Christchurch Marine21 Surgery Road 29 Belle Vue Road, Boscombe East Southbourne BH6 3DB Oakridge surgery

Marine surgery

Practice Area for The Marine & Oakridge Partnership