Aloft on Hold Messages: Property Use

aloft on hold messages: property use Introduction

From time to time, it is necessary to place a caller on hold….this might be your hotel’s only opportunity to capture the attention of a potential guest.

On hold messaging is an important additional marketing tool, as it provides information on services and products being offered at your hotel primarily to none guests.

The message should be concise, factual and should be representative of the Brand’s voice and position.

For the sake of consistency throughout all of our hotels, we have selected GM Voices and Talent Chris to deliver our on hold messages. Frequently asked questions

What is an update? Updates are actually on-hold programs. You have the option to purchase 6 or 12 updates with the GM Voices program. You can use these for any “chris” (aloft Persona) session; they do not expire. Use them as your property decides to update your on-hold program.

Is there a Standard Script? aloft hotels has provided a standard script; however, we do encourage each aloft hotel to use ‘property specific’ messages (i.e. the hotel location highlights , promotions etc)

Do I have to use Chris as my voice talent? Chris is the persona that aloft selected after auditioning many talents. This is the only talent voice that GM Voices may use for aloft hotel locations.

When does Chris record? Chris records a minimum of twice monthly however, it may be as often as once per week. Once contact is made with GM Voices, your aloft hotel is set up in their database to receive notifications of Chris’ recording schedule in order for you to prepare for any updates you would like to request. Requests are due a day prior to his actual recording session for preparation time by GM Voices’ Operations and Production Teams.

Delivery Standard delivery is three business days from date of recording. The update price includes Standard Ground Shipping (in the US only) or delivery of the audio to FTP (for you to downloaded and prepare as needed-CD etc). If expedited shipping is requested, additional charges will be incurred.

What equipment do I need for on-hold messages and what is the format? If your Phone System supports on-hold messaging then you will not need to purchase new equipment. Leasing is also available,

1. If your Phone System supports on-hold messaging, you must indicate how you would like the on-hold messaging returned to you to be able to work with your system..ie, CD format or cassette. As well, most on-hold message equipment requires the mix of audio and music to be a specific length. This is generally 4,6 or 8 minutes long. You will need to provide that information to GM Voices so that they are aware of your specifi equipment requirments. 2. If your Phone System does not support on-hold messaging, then you will need to purchase new on-hold equipment which is available through GM Voices at a reduced Starwood rate. Electronic Order Form – aloft Brand Date: Please submit this form to [email protected] & [email protected], ensuring all fields are complete. Should you have any questions, please call 800-376-4136 or 770-752-4500 and request Customer Service.

Ordered by Address

Name: State/Province: Company: Zip/Postal Code: Street 1: Country/Region: Street 2: Phone: City: Email:

Ship to Address Same as above

Bill to Address Same as above

Payment Detail

Invoice / PO#

Credit Card Do you have a Professional Service Agreement: American Express Yes No MasterCard

Visa New Clients: Cardholder Name: A Pre-pay is required for all new clients. Please contact your Account Manager for more details. Card Number: Expiration Date: Delivery Detail

Requested Delivery Date: Delivery Method: --Select One--

RUSH ORDER *Additional fees apply. Please call to confirm. Shipping Method: --Select One--

Order Detail

Project Name: Aloft updates Production Detail (If purchasing GM Voice Equipment – just answer the grey highlighted sections) Project Type: --Click to Select-- Sample Attached Format 1 --Select One-- Extension --Select One-- Digitization --Select One--

EnglishLength Talent: of Program Chris --Click to Select-- Trimming --Select One--

Calling in Pronunciations? Are You purchasing the On 770.752.4500Costs: $385 (does not include shipping) Yes No Hold Equipment?

Order Reference Number:

Director Information

Persona Read StyleGM Voicesaloft persona to Direct all Sessions *Examples & more explanation in video

Special Instructions

Script Template – English Please submit this form to [email protected] & [email protected], ensuring all fields are complete. Should you have any questions, please call 800-376-4136 or 770-752-4500 and request Customer Service.

Customer Information Special Instructions Company Contact Project Name

770.752.4500 and say “Pronunciation Mailbox” You’ll have the option of leaving your message right away or listening to a brief tutorial about the pronunciation process. Please call in your pronunciations at least 24 hours before your recording session.

Be sure to include the phrase in context and/or location of each prompt. This will help the voice talent record your prompts with the right inflections.

Mandatory Prompts (to be completed by corporate) Create more lines by placing your cursor after the last cell at the end of the table and pressing the TAB key Filename # Prompt Phrase Location and / or and Notes ALL text within this column will be recorded. Phrase in Context Extension Brand Aloha to aloft (hotel name)! For the traveler Mandatory Brand Greeting open to possibilities, aloft hotels are a modern, Greeting fresh and fun destination. With our loft-inspired 1 design and free flowing energy, you can celebrate your style in the unique openness of a no-walls, no-limits space. See why everyone’s all abuzz about aloft aloft Rise and Shine in our aloft guestrooms ! Mandatory aloft rooms rooms Spacious 9-foot high ceilings, plush platform beds, free Wi-Fi, 42” LCD TVs, custom aloft 2 amenities by Bliss® spa, oversize showers with rainfall showerheads, our signature coffee and more W xyz Clink! Mix, meet and mingle over cocktails and Mandatory W xyz music at W xyz bar, with everything from pints 3 to Pinot Noirs to signature drinks, plus a snack- attack menu, music and cant miss events re:fuel by 24/7 grab and go gourmet, full of light meals, Mandatory re:fuel by aloft aloft mix and match munchies, healthy bites, dreamy 4 delights, make-your-own cappuccinos and more

6 * Create more lines by placing your cursor after the last cell at the end of the table and pressing the TAB key Optional Prompts (to be completed by corporate) Create more lines by placing your cursor after the last cell at the end of the table and pressing the TAB key Filename # Prompt Phrase Location and / or and Notes ALL text within this column will be recorded. Phrase in Context Extension Splash Dive in and revive! Swim laps or lounge in style Optional Splash 1 at our pool. Open morning to night, anytime is right for a dip In-touch Get in the know at the in-touch terminals—one- Optional In-touch stop spot for 24/7 business services, email and 2 our a-list guides to local restaurants, attractions, nightlife and more Re:charge Sprint, stretch, lift and pump, 24/7. Plus Optional Re:charge stationary bikes, treadmills and elliptical 3 machines from Life Fitness®--all the tools for your fitness fix Re:mix Sip a drink, read the paper, enjoy free WiFi or Optional Re:mix 4 pick up a game of pool. A playful place or quiet space 5

* Create more lines by placing your cursor after the last cell at the end of the table and pressing the TAB key Property Specific Prompts Create more lines by placing your cursor after the last cell at the end of the table and pressing the TAB key Filename # Prompt Phrase Location and / or and Notes ALL text within this column will be recorded. Phrase in Context Extension Please remember to add at least 2 property specific messages..i.e: location, local features and 1 attractions

* Create more lines by placing your cursor after the last cell at the end of the table and pressing the TAB key