FOR IMMEDIATE RELEASE July 2012
SMART BUSINESS MAGAZINE HONORS MOEN WITH WORLD CLASS CUSTOMER SERVICE AWARD
Faucet Manufacturer Recognized for Superior Customer Service; and Wins Additional Distinction for its Best-in-Class Training System
North Olmsted… Moen Incorporated, the number one faucet brand in North America, was recently recognized by Smart Business magazine for its superior customer service in its World Class Customer Service Awards. Moen was one of only twelve honorees out of more than 30 finalists, and received special, category-specific recognition for its outstanding training system.
“At Moen, we strive for perfection. And everything we do in our Consumer Services department is done with the goal of creating Moen advocates for life,” said Tony Sackett, operations manager, Moen. “We’re extremely honored to receive this important distinction and to be recognized for a business practice that we find so extremely important within our company.”
The World Class Customer Service Awards program serves to raise awareness of the importance of customer service in the business world, recognize organizations that demonstrate exceptional customer service and share best practices in customer service from those that do it best. 2012 World Class Customer Service Award recipients were selected by a judging panel comprised of Smart Business editors and past award honorees. Moen provided both a written submission, as well as an oral presentation, to be considered for the program.
“Every new hire in our consumer service department spends hundreds of hours in intense classroom training to learn about Moen® products, processes, warranties and more,” added Sackett. “This process is extremely difficult, yet we realize how vital it is to our success in establishing a satisfied customer – and one that continues to come back to the Moen brand for life.”
For more information about Moen, visit moen.com.
### About Moen As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen and bath faucets, showerheads, accessories, bath safety products and kitchen sinks for residential applications – each delivering the best possible combination of meaningful innovation, useful features, on-trend styling and lasting value. In addition, Moen® Commercial offers superior performing products that deliver lower lifetime costs for today's facilities.
Moen has worked diligently to support, promote and advance sustainability within the organization and the plumbing industry. The company has been recognized with the 2011 EPA WaterSense® Excellence Award, as well as the 2010 EPA WaterSense Manufacturer Partner of the Year Award, for its work to protect the future of our nation’s water supply through the introduction and ongoing support of water-efficient products, programs and practices, while keeping consumers’ needs top-of-mind.
Moen is part of Fortune Brands Home & Security, Inc. (NYSE: FBHS), which creates products and services that help fulfill the dreams of homeowners and help people feel more secure. The company is a leader in the home and security industries and features well-known and trusted brands like Moen® faucets, Master Lock® padlocks and security products, MasterBrand Cabinets™, Therma-Tru® entryway systems and Simonton Windows®. For more information, please visit www.fbhs.com.
WaterSense is a registered trademark of U.S. Environmental Protection Agency (EPA).
Contact: Jennifer Allanson or Kristi Stolarski Falls Communications (216) 696-0229 [email protected] or [email protected]