Role: MIS Lead ( MIS Functions ), Informati0on Systems Dept

ZAFFER D. KHAN

PROFILE: I am having more than 7.5 years of total IT experience, of which I have more than 5 years of Database Administration experience, more than 2 years of Application Development & Support experience and an overlapping experience of more than 3.5 years in Software Projects Management, Support Team Handling and exposure IT Governance (Balance Scorecard, COBIT Implementation). I have recently passed Certified Information Security Auditor (CISA) Certification (ISACA ID: 664012 – Dec 2010).

I am currently designated as an Oracle Database Administrator in an ISO 9001:2000 company, i.e., Integral Services Company W.L.L. (ISCO, Kuwait). In my tenure at ISCO, I have been chosen as MIS Lead, whereby I am responsible for Leading a team of 5 Developers for the Service Delivery & Support for ORION ERP Systems, as well as Management of in-house Development Projects. PROFESSIONAL EXPERIENCE:

Integral Services Company WLL, Shuaiba, Kuwait MAY 2007 – Till Date

Role: MIS Lead (MIS Functions), Informati0on Systems Dept. Exposure: Balance Scorecard, COBIT, IT Governance, Risk Assessment/Mitigation, BCP/DRP, IS Control, Project Management, Service Delivery, Quality Reporting To: CFO

 Managing a Team of 5 developers for Development of new projects and Service Delivery & Support of production systems  Efficiently achieved GO-LIVE of more than 12 in-house Development Projects  Playing an active role in coordination between the IS department and other Operation/Service departments within the company for their requirements related to Developments/Enhancements  Active Contribution in Mapping of Balance Scorecard as part of IT Governance using COBIT 4 best practices (Business Goals --> IT Goals --> IT Processes --> KPIs)  Effectively Implemented Software Development Life Cycle (SDLC) process and standard procedures within the company  Developed efficient tools/deliverables (namely System Requirement Specification, System Technical Specification, Test Case Matrix, User Guidelines, Implementation Plan, etc.) to facilitate standardization of Development & Support functions

Role: Database Administrator, ORION ERP & Payroll Systems, ISCO Kuwait Environments: Oracle 9i/10g/11g, Windows (2003/2000) Server Tools: Oracle EM, Oracle DBUA, Oracle Recovery Manager, dbverify, datapump, imp/exp, tkprof, SQL* Plus, Quest Toad for Oracle 9.7, Oracle CM, Oracle RDA

 Administering & Providing Day-to-Day Database Support for the ORION ERP & Payroll Systems (200+ users)  Effectively carrying out database maintenance & support activities pertaining to Space Management, Schema Management, Security Management, Resource Management and Capacity Planning  Defined & Established standard operating procedures and policies for database support, change control and migration  Designed & Implemented Database Backup/Recovery strategy using Recovery Manager  Carrying out Quarterly Recovery Simulations; and ensuring that storage, archiving, backup and recovery procedures are functioning appropriately

 Carrying out Performance Tuning activities (Application, SGA & SQL Tuning) using tuning methodologies (EM, tracing, explain plans, Statspack, managing indexes)  Regular Monitoring of system performance, and ensuring the system has sufficient resources to continue to process production traffic  Tested & Switched the optimizer mode of 9iR1 (9.0.1) Production Instance from RBO to CBO in Aug 2007  Tested & Upgraded the Production Instance from 9iR1 (9.0.1) to 9iR2 (9.2.0.8) in Aug 2008  Tested & Upgraded the Production Instance from 9iR2 (9.2.0.8) to 10gR2 (10.2.0.4) in Feb 2010  Successfully setup DEVELOPMENT and TEST/QA Instances, and automated the refreshes (RMAN Cloning) of these instances at scheduled intervals  Ensuring orderly Code Migration of New Modules and Enhancements from DEVELOPMENT to TEST/QA and then to PRODUCTION Instances  Effectively managing User Accounts and controlled Access Permissions & Privileges  Successfully Configured & Setup of Oracle Application Express (APEX) 3.1.2, 3.2 & 4.0 on 10g Database using Sun Glassfish Enterprise Server

Axis Solutions (KGL), Shuwaikh, Kuwait NOV 2006 – APR 2007

Role: Associate Database Administrator, KGL Legacy Systems, Kuwait Environments: Oracle 8i/9i, Windows (2003) Server, IBM AIX Tools: Quest Toad, SQL* Plus, SQL* Loader, imp/exp, SSH Secure Shell, SSH File Transfer Client

 Administering & Providing Database Support for the KGL Legacy Systems (12 Instances, 3–5 GB each)  Database backup and recovery strategy design and implementation  Managing Existing Logical Backups of KGL Legacy Systems  Managing RMAN Backups on TICKETDB Oracle Instance  Managing Weekly Cold Backups of KGL Legacy Systems  Disaster Recovery Plan Proposal & Implementation for Oracle Databases  Migration of Database Instances from 8i – 9i & 10g, using export/import utilities  Trouble-shooting Network Connectivity & Client Application Connectivity Issues  Managing Grants, Roles & Privileges on different Schemas  Presentation drafted on EMC Timefinder Family for PIT Recovery

KPIT Cummins Infosystems Ltd., Pune, India SEPT 2005 – JULY 2006

Role: Database Administrator, Cummins Inc., USA Environments: Oracle 8i/9i, Red Hat Linux, Sun Solaris Tools: Quest Toad, SQL* Plus, SQL* Loader, Statspack, imp/exp, Remedy User, SSH Secure Shell, SSH File Transfer Client

 Administering & Providing Database Support for the Applications: QES (Quote Estimation System) & MCA (Marginal Cost Analysis)  Managing Grants, Roles & Privileges on different Schemas  Import of Data into Oracle from flat files using SQL* Loader. Data comes from Mainframe Systems  Imported Data into Oracle staging schema, applied Business Rules and transfer to Production Schema using DataMassager Packages  Tuning existing Script(s) & adding new SQL Script(s) for DataMassager

 Performance Tuning using Statspack (SQL Application Tuning & SGA Tuning)  Involved in Migration of 2 Database Instances from 8.1.7 – 9.2.0, using export/import utilities  Periodic Archival of old Quotes from Active Database Schemas  Managing the Code Migration of New Modules and Enhancements from DEVELOPMENT to TEST and then to PRODUCTION Servers  Carrying out Database Enhancement for the Applications: QES (Quote Estimation System) & MCA (Marginal Cost Analysis)  Designed Database for the new application: ESM (Emission Solution Management)  Created Packages for the new application: ESM (Emission Solution Management)

Role: Database Administrator, DeLaval ODC, Sweden Environments: SQL Server 2000, Oracle 9i Tools: Enterprise Manager, Query Analyzer, Quest Toad for SQL Server, SQL* Plus, Migration Workbench

 Administering & Providing Database Support to the DeLaval Clients  Tuning existing Script(s) & adding new SQL Script(s) for DeLaval Reporting Services  Automated the Database Build Creation Script for US and Imperial Databases  Database Backup-Recovery Strategies using Microsoft Enterprise Manager  Scripted Database’s Weight Unit Conversion from lbs. to kg.  Scripted ECM Calculation for the VMS 2006 Release  Added schedules to compact tables that take up space (Feed Consumption, Activity Data, Milking Statistics)  Scripted Import of Milk Data from Merkur Database to Athlete Database  Scripted Selected Merger of Predefined GDAC Report Data between 2 Database Versions. Selection was carried out using Toad for SQL Server v.1.0  Normalized the current Database Design based on recent changes in Functional Modules for better performance  Proposed the Migration of existing SQL Server Database to Oracle Database using Oracle Migration Workbench

CapGemini Consulting (I) Pvt. Ltd., Mumbai, India AUG 2004 – SEPT 2005

Role: Database Analyst/Programmer, Marks & Spencer, UK Environments: Oracle 9i (PL/SQL) Tools: ServiceCenter Peregrine, Quest SQL Navigator, RMAN, Statspack

 Understanding, Handling & Providing Production Database Support of the GM [General Merchandise] Applications for M&S  Providing Analytical Service Delivery to M&S Clients and M&S Suppliers (for the applications: Contracts.com [Contracting-related Applications], GM Buying Dashboard [Reporting Application])  Monitoring, Controlling &, if necessary, De-bugging and Code-Fixing of scheduled batch runs (both daily and weekly) on various Oracle Instances. These batches involve data transfer between Oracle & DB/2, after which MicroStrategy is used for daily reporting of Sales & Stock [SaS]  Seasonal Archival of Contracts and Departmental Restructures (Quarterly Restructures, i.e. transfer of data [Season Contracts] from one Department to another) on the 5 Buying Group Databases  Accomplished successful development, deployment and GU [Grand Union] Migration of 2 Applications, namely ContractsRef & ContractsUser  Completed Oracle 9i DBA Training from SQL*International as a project requirement

 Exposure to Oracle Database Backup/Recovery under the guidance of Senior DBAs

Al-Kuwaitih Jar Co., Kuwait AUG 2003 – AUG 2004

Role: Software Engineer, Data Express Computers Environments: VB, ASP, Oracle, SQL-Server, MS-Access, Crystal Reports Tools: InstallShield, Wise Installer, Photoshop, Fireworks

 Accomplished successful development & deployment of Real Estate Application for Ahmed S. A. Al- Refai Est., Kuwait City Software Used - VB, MS-Access, Crystal Reports, Kodak Image Library  Accomplished successful development & deployment of Soldier Module of Defense (Navy) Applications for K.N.S Al-Dorrar, Kuwait Software Used - VB, MS-Access, Crystal Reports  Accomplished successful development & deployment of Inventory Software for Seas & Deserts, Jleeb Al-Shuwaikh Software Used - VB, MS-SQL Server, Crystal Reports  Accomplished successful development & deployment of Restaurant Software (Sales [Manshea/Malikia], Take Away, Database Server) for Al-Thunnia, Hawally Software Used - VB (Client/Server), Oracle 8i (PL/SQL), Crystal Reports  Provided Support for Inventory Application of Soft Island, Hawally Software Used - VB (Client/Server), MS-Access, Crystal Reports  Provided Support for Inventory Application of Al-Sayafe, Salmiyah Software Used - VB 6.0, MS-Access, Crystal Reports  Accomplished successful development & deployment IIS-based Web Application for Arabian Paints W.L.L., Shuwaikh Software Used - ASP 3.0, MS-Access EDUCATIONAL QUALIFICATION:

Institute / Location Majors Duration Degree PIMSE, Pune University Computer & 2003 - 2005 Masters in Computers & Management Management (M.C.M.) Poona College, Pune University Chemistry 1998 – 2001 Bachelor of Science (B.Sc.) Aptech Computer Education, Software 1998 - 2002 Advance Diploma in Software Pune Engineering Engineering (A.D.S.E.)

CERTIFICATIONS DONE:  Passed Certified Information Security Auditor (CISA) Certification (ISACA ID: 664012 – Dec 2010)  OCE - Managing Oracle 9i on Linux (1Z0-036)  Oracle 9i OCP Database Fundamentals-II (1Z0-032)  Oracle 9i OCA Database Fundamentals-I (1Z0-031)  Oracle 9i OCA SQL (1Z0-007)  Brainbench Cisco Networking Concepts (Transcript ID: 5406548) TECHNICAL COURSES DONE:  Managing Oracle 9i Database on Linux – Special Accreditation  Oracle 9i Database Administration  Cisco Certified Network Associate  Introduction to Hacking & Cyber Security (Online Course from www.Data64.org)

PERSONAL INFORMATION: Phone: (00965) 97496128 / 97602294 Present Address: Yusuf al-Bader St., Salmiya, Kuwait E-mail: [email protected], [email protected] Date of Birth: 15th Nov, 1980 Gender: Male Marital Status: Married Technical Blog: http://oracleendeavor.blogspot.com/ Published Technical Paper “My Journey from 9.0.1 to 9.2.0.8” under:  Oracle Customer Knowledge Exchange [May 2009]  Toad World PIPELINE Newsletter [July 2009 Issue] (URL:CKE-My_Journey_from_9iR1_to_9iR2.pdf) Published Technical Paper “Database Disaster Recovery using only RMAN Backups” under:  Oracle Customer Knowledge Exchange [April 2010]  Toad World PIPELINE Newsletter [May 2010 Issue] (URL:CKE-Database_Disaster_Recovery_using_only_RMAN_Backups.pdf)