Application for Job Evaluation s5

GLPC Job Description Non-Manager

Job Title Conference and Events Casual Team Member

Department Regeneration and Growth

Section Conference and Events

Grade Scale 3

Reports to Conference and Events Manager Staffing N/A Responsibility Organisation Please attach organisation structure

Job Purpose:

The Conference and Events Casual Team Member will be required to assist with, and support, all aspects of the Conference and Events Operational Delivery at Brent Civic Centre and within The Drum at Wembley as required. Responsibility could be within any one or any combination of the following areas:

1. Venue stewarding 2. Cloakroom attendant 3. Bar steward 4. Portering 5. Cleaning

The role is ‘as and when required’ and the candidate must also be prepared to work evenings and weekends and unsociable hours when required.

This role could involve manual handling/lifting and moving as well as the use of a genie lift (for trained individuals) and ladders.

The role requires a high level of customer service and face-to-face customer interaction.

Principal Accountabilities and Responsibilities:

1. Venue stewarding Assisting Conference and Event Managers and Supervisors with guest and venue health and safety. Greeting and directing guests. Ensuring signage is correct. Providing assistance when required to disabled guests. Assisting with fire evacuation procedure. Furniture set-ups.

Version 1: November 2015 Date of Job Evaluation 05/11/2015 Page 1 of 3 Toilet checks.

2. Cloakroom attendant Man the cloakroom at all times. Take responsibility for guest belongings, labelling and issuing correct tickets to the client. Ensure all belongings are returned safely to guests at the end of an event. Neat and clean presentation of cloakroom facilities. Responding to client enquiries (directions etc.).

3. Bar steward Man the bar at all times. Provide a quick and efficient bar service to guests. Process cash and card payments. Restocking of the bar. Collecting glassware from around the venue. Neat and clean presentation of Bar facilities at all times. Adhering to current supply and sale of alcohol licencing regulations.

4. Portering Assisting with set-ups including furniture, staging, audio-visual equipment, decoration and dressing, signage etc. Venue health and safety checks. Spot cleaning.

5. Cleaning Proactively ensure the venues are clean and tidy before, during and after any event. Ensure any accidental spills are dealt with quickly and efficiently ensuring compliance with health and safety procedures and using appropriate solutions and equipment. Be on call throughout the event and spot clean throughout. Check, clean and re-stock toilets regularly.

Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and well being of children and vulnerable adults.

Carry out duties with due regard to the Council’s Customer Care, Equal Opportunities, Information Governance, Data Protection and Health and Safety policies and procedures.

Undertake any other duties commensurate with the general level of responsibility of this post.

DBS Status No check required

Politically Restricted No

Version 1: November 2015 Date of Job Evaluation 05/11/2015 Page 2 of 3 Person Specification

Job Knowledge, Skills & Experience: Specify the qualifications, experience, skills and abilities required.

All criteria are essential

Knowledge and Qualifications:

 GCSE or equivalent Maths and English  Willing to be training in any of the following: -Manual handling and lifting -Fire training -First Aid -Genie Lift -Cash handling -Bar skills

Experience:

 Customer service experience

Skills and Abilities:

 Good communication skills  Excellent customer service skills  Flexible and supportive team player  Totally committed to continuous improvement and to achieving high client satisfaction.  High level of attention to detail  Able to work independently with little supervision.

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