REVISED HRT 382 TIMELINE Fall 2002

REVISED HRT 382 TIMELINE – Fall 2002 10/10 Lecture: Chapter 5 & 6 Product knowledge (food and beverage) Team time: Management Food/Décor Theme decisions (general)

10/15 Lab: Road to Success (Go top Hilton Great Room) You may go to the 10 AM or 3 PM session – Sign the Role Sheet!

10/17 Lecture: Management Theme Presentations I (general overview) Farewells (Ch. 9) and Money Handling (Ch. 12) Training as a management skill / Training and developing your staff Team time Professors meet with all lunch teams during last hour

10/22 Combined Lab: Point of sales system (MICROS) Classes Sequence of Service practice Management Plan – Merchandising and Menu Special (training) sections Professors meet with all dinner teams during last hour Dinner Teams A, B, C, & D set the dining room

10/24 Lecture: Professor for a Day – Guest Speaker(s) Due: Overview & Human Resources sections (two copies per team) This includes Section A (parts 1-5) and Section C (parts 1, 2, & 4) Team time

10/29 Combined Lab: Due: Safety & Sanitation section (two copies per team) Classes This includes Section E (follow the team-assigned topics) Banquet and special event planning and communication MICROS management functions and reports Professors meet with dinner teams during the last hour Lunch Teams E, F, & G set the dining room

10/31 Lecture: Psychology of service Guest contact and guest complaint models Team time Professors meet with lunch teams during last hour

11/05 Combined Lab: Due: Theme and Marketing sections (two copies per team) Classes This includes Section B (parts 1, 3, 4, & 6) Management Plan – Menu Special Section RKR kitchen layout, equipment, and storage locations Dinner Teams E, F, & G set the dining room

11/07 Lecture: Financial reporting DataTrap, C-Bord, MICROS Team time

11/12 Separate Lab: Due: Menu Special and Merchandising sections (two copies per team) Classes This includes Section B (parts 2 & 5) and Section C (part 3) Prepare and present your teams’ Menu Special Please dress in your full kitchen uniform and bring your knife set!

1 REVISED HRT 382 TIMELINE – Fall 2002 (continued)

11/14 Lecture: DataTrap, C-Bord, MICROS Financial Analyses Team time

11/19 Separate Lab: Management Theme Presentations Classes Voting and feedback Due: Final Management Plan notebook* (four copies per team) *Except the forecast tab will be empty

11/21 Lecture: Management Team assignments (the week your team will manage next quarter) Self-evaluations and team evaluations Course and Instructor Evaluations (Please bring a #2 pencil) Final Exam Review Team Time to develop Section F

11/26 Lab: Due: Forecast Section (Section F) Final Exam Please bring a Scantron and a #2 pencil

Final Date: Thursday, December 5, 1:40 PM – 3:40 PM

Discussion topics are subject to change at the discretion of the instruction team!