Ecommerce Implementation Request E-Mail To

Ecommerce Implementation Request – e-mail to [email protected]

Request Type: Customer Type Requester Name Requester E-mail Requester Phone Go Live Date Conference Call Merchant Click here to enter text. Click here to enter text. Click here to enter a date. Integration Support Vendor

Merchant/DBA Merchant # Store ID/PID Proj Annual Proj Annual Transaction Count Click here to enter text. Click here to enter text. Click here to enter text. Volume Click here to enter text. Click here to enter text. Operating System Programming Language/Software Existing Solution Comments: Click here to enter text. Click here to enter text. Click here to enter text. Click here to enter text.

CHOOSE PRODUCTS Global Gateway e4 (GGe4) Compass XML Hosted Recurring Payments (HRP) First Data Global Gateway (FDGG) Virtual Terminal RPM Only Credit Card GUI

Connect 2.0 Payment Pages TeleCheck API

Legacy API WebService TransArmor Batch WebService Periodic Bills Recurring Payments Virtual Check Fraud Flex Detect Trans Armor (FFD)

Merchant’s Technical Technical Contact E-mail Technical Time Zone Contact Name Click here to enter text. Contact Phone Choose an item. Click here to enter text. Click here to enter text.

Sales AgentClick here to Sales Agent E-MailClick here to enter Sales Agent Channel enter text. text. PhoneChoose an item. Implementation IM E-Mail IM Phone Manager (IM) Click here to enter text. Click here to Click here to enter text. enter text.

Helpdesk Information (24x7)

Telephone Helpdesk E-mail Support Support Documentation Support FDGG [email protected] 888.477.3611 www.firstdata.com/ecommerce

GGe4 [email protected] 855.448.3493 https://firstdata.zendesk.com/ho me

Compass N/A 877-616-5286 N/A XML

INTEGRATION SUPPORT GUIDELINES  Dedicated integration support/Conference Call requires a Sales Force Case which can be requested by submitting this request to [email protected]

 Inquiries will be addressed during the normal business day of 9:00 to 5:30 pm ET, Monday – Friday. Inquiries received after 4:00 pm PT will not be worked until the next business day.

 All inquiries responded within 2-3 business days.

 All email inquiries will be acknowledged and will include the Sales Force Case number and the name of the individual assigned to support the integration

 Emails must contain as much information as possible about the potential merchant. The most concise emails will be answered first. Submit this form with all Integration Requests

INTEGRATION TEAM DOES NOT

 Provide integration support for the following products o Virtual Terminal s– Support available via the online manual s o Connect 1.0 – Support available via the online manuals and FDGG Helpdesk

 Trouble-shoot the merchant’s website or source code

 Does not provide after-hour support for integrations

 Provide support to existing merchants – all existing merchants can call the appropriate helpdesk listed above