Amadeus Jordan Customer Event 2011

Issue 3> November 2011

Newsletter Jordan

News Section

Highlights

Event Photos

P A GE 4 – Page 4 - 6 Products Se c tion

Amadeus Quality Control Amadeus A m a d e u s e-Support Centre

Amadeus Service Fee Manager

Amadeus SMS Amadeus Amadeus UETTR Amadeus Amadeus Ticketless Access Editorial and others. Sincerely, Dear Travel Industry Partners, Mr. Fadi Asal It was my great pleasure to see many of you On the e-Commerce level, we have also offered top-of- General Manager, Amadeus Jordan face-to-face during our Annual Customer the-art solutions. Examples on this are: Amadeus e- Event that we held on the 17th November of Power, Amadeus e-Retail and the Amadeus Web this year. I hope that you enjoyed the event Services API solution that is already in use by 4 travel and also saw in it a chance for you to agencies. On the Customer Service side, we have network with your peers. recently launched the Amadeus e-Support Centre, an innovative online support solution with 24/7 access, which will be further discussed in this issue. The event was meant to briefly tell you where we stand today in Amadeus Jordan, The differentiation is still ongoing!!! what we have done during the last eight years, and finally what we have in the On the short term, we will be launching new online pipeline to offer to you, both on a short term products for a very important sector, namely Travel and a long term basis. Agency Business Consolidation. We are piloting nowadays the Amadeus e-Consolidator B2B and B2C As for the last eight years since we started solution that fully automates and controls the business our Operations in Jordan back in 2004, we relationship between the consolidators and both the were able to differentiate ourselves with the sub-agencies, and/or the customers of both the type of services and products that we offered consolidators and the sub-agencies themselves. to you, our valued partners. We are proud to say that the feedback we received from you In the 1Q12 we are also planning to start piloting is a sound witness that what we did was another online solution with one of the tour operators in excellent in all measures. Here we have to Jordan, namely the Amadeus e-Packages: a powerful divide such services and products, and to solution for the distribution of tour packages, events start with – those products that support your and activities that is fully integrated with the tour day-to-day business. Examples on this are: operator’s own static content. Amadeus Ticket Changer, ITP, Amadeus Unutilized Electronic Tickets Tracking As I wish for you an enjoyable reading of this issue, I Report, Amadeus Master Pricer Expert, ask you to stay tuned for other coming products and Amadeus Customer Profile, Amadeus Air solutions next year! Preferences, Amadeus Service fee manager P A GE 7 Quiz #1 Follow up New Quiz

Jordan Annual Customer Event 2011

Amadeus and United Airlines sign multi-year extension agreement for full content and ancillary seats

Amadeus announced today that it has reached a new multi- year extension agreement with United Airlines into 2013 which guarantees their full range of content will be available for sale through the Amadeus system and includes distribution of the carrier’s Economy Plus seating.

Read More.... Amadeus Jordan held its Annual Customer Event on 17th NOV at the Landmark Hotel in Amman, under the auspices of Mr. Antoine Medawar, VP Middle East & North Africa (MENA) Markets. The ceremony gathered more than 500 guests: agency Amadeus and American Airlines reach owners, managers and employees, Airline senior managers and senior executives from the Amadeus Regional office in Dubai. medium-term agreement for full content. In his welcome speech to the audience, Mr. Fadi Asal, GM Amadeus Jordan, thanked all Amadeus Jordan partners for their Amadeus and American Airlines have reached a medium-term support and confidence in Amadeus services and products, agreement to extend the previous agreement for full content. promising them more to come of the latest technological Under the medium-term agreement, Amadeus travel agencies will continue to have access to American Airlines fares and inventory solutions and products to help them efficiently run their business with no change from the previous agreement. and differentiate in their service to their customers.

Mr. Asal went through some of the Amadeus products, those that are necessary to support the day-to-day business at the Read More... agency office, e.g. ATC, SFM, MPE and others, and the latest e- Commerce solutions that are available today on both B2C and B2B basis at many travel agencies, as for example Amadeus API Web services, Amadeus e-Power and Amadeus e-Retail. He also added that other Amadeus e-Products are in the piloting phase with few customers in Jordan, such as e-Consolidator, e- Packages and finally he announced the launch of the latest top- Flydubai now sellable and ticketable in of-the-art online e-Support tool available now in Jordan, the Amadeus Amadeus e-Support Centre.

From his side, Mr. Medawar shed the light on the challenges and difficulties that encountered the travel and airline industry We are pleased to update you that Flydubai (FZ) flights can be booked in Amadeus system now. during the last few years. Nevertheless, Mr. Medawar added that Amadeus again proved its success and ability to defy such challenges in terms of both the regional and the global level, and Read More.... continued with its leadership either in Market Share or in offering the best products and solutions to its customers.

At the end of the ceremony, Mr. Medawar honored 6 travel agencies being the top in their bookings’ productivity in Amadeus for the last two years. He granted each agency a fine hand carved crystal trophy as a symbol of Amadeus appreciation for their loyalty and support. To view pictures of the event, click here.

Amadeus e-Support Centre Amadeus Service Fee Manager

Welcome to the Amadeus e-Support Centre. Your online support solution 24/7! The service fee engine at your The Amadeus e-Support Centre is an innovative online support solution developed fingertips! specifically for travel agencies. It keeps your travel agency up-to-speed by offering secure 24/7 access to a wide range of support information. The Amadeus e-Support Centre can help in every area of problem resolution, enabling your travel agency to make the most of Amadeus’ industry leading reservation systems.

Improve your service to your customers and get the most from your partnership with Amadeus

As part of our promise to deliver your agency sophisticated, yet easy-to-use tools, we also provide you with the support you need thanks to the e-Support Centre. This will help you find answers to all your queries quickly and easily – without causing any disruption to your workflow and without keeping your customers waiting.

Using the Amadeus e-Support Centre enables your travel agents to spend less time on the phone to the Help Desk and less time retrieving information they need. So they are free to spend more time on the actual selling process and responding to your customers’ needs.

Simplify your support experience today The right tool for you to fully Improve your service response time by taking advantage of instant access to online control your revenues! support information – you’ll also save the time and cost of Help Desk phone calls!

Sign up now and explore our benefits, click HERE Key Benefits: Grow revenues! Determine and grow your revenues per sale - as you charge service fees in line with your business policy Maximize productivity! Reduce overall booking time and maximize the productivity of your agents - thanks to the seamless front-to-back integration and automatic fee calculation Improve customer service! Improved customer service with up-front and transparent pricing.

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Amadeus SMS Amadeus UETTR Amadeus SMS is a function in the reservations! Contact your customers Amadeus system that enables you to alert travelers to essential trip details regardless of their location! By contacting your customers via SMS, you can conveniently via their mobile phones, provide them with important information about including travel itineraries, e-tickets, their journey, regardless of their location. It is the flight information, Passenger Name most convenient method to contact a traveler Record (PNR) data and any changes to while they are already traveling, on domestic or ticketing times. international travel.

Contact your customers at any time! From the moment that you receive the information, it will take you less than a minute to pass that information on to your customers. This way, customers are instantly advised of any incidents, delays, cancellations etc that may occur.

Contact your customers in the most comfortable way for them A customer can read their text messages at their convenience, and can therefore receive and store information they need, without it having to be printed.

Easy to use Simple Amadeus SMS is completely integrated into Amadeus Selling Platform, meaning once the PNR is open, you simply click on a Smart Tab to access it. Here you will be automatically able to retrieve the passenger’s complete travel information (flight number, time, origin and destination) through Amadeus SMS; it offers a number of predefined messages including flight confirmation, flight cancellation and PNR details. These predefined messages can be modified to suit your business such as contact numbers, agent name or free text of your choice.

Fast Access Amadeus SMS through a simple click on a tab, choose or write a message of your choice and click send. The entire process takes only a few clicks and not longer than 30 seconds saving your valuable time in the selling process. You can send your final SMS in just three clicks!

Reliable Amadeus SMS retrieves automatically all the information about a passenger (flight number, time, origin and destination…) making it unnecessary to re-enter information and leaving no margin for error. Through the usage of the predefined messages, you can be sure that the times, flight numbers and any other information are correct.

Improve Customer Service We always have a mobile phone with us, making it the ideal platform to communicate in advance, flight information, to your customers such as confirmations and reminders. Now you can enhance your service to your customers by systematically confirming their Now Amadeus fulfills your need and provides you with the best easy and cost saving solution!

What is UETTR?

Amadeus Unused Electronic Ticket Tracking Report (UETTR) is a facility offered to ticket agents and airline offices to track their unused electronic tickets.

Amadeus UETTR allows you to:

 Submit a search request for a list of unused electronic tickets past the last date of travel issued in your office. The last date of travel is defined as the travel date shown on the last e- ticket coupon.

 The automated extraction and compilation of unused electronic ticket data provides the ability to quickly and easily identify past-date unused e- tickets without manual intervention. The unused tickets can then be reissued, revalidated or refunded.

 When you request a UETTR, the system generates a report according to the search criteria specified in your request entry and automatically places the results on the message queue.