British and Irish Ombudsman Association

The 23rd Annual Meeting of the Association will be held at the Radisson Blu St. Helen’s Hotel, Dublin, at 09:30-10:15 on Friday 13 May 2016 ______

AGENDA

1. APOLOGIES FOR ABSENCE

2. MINUTES OF 22nd ANNUAL GENERAL MEETING HELD ON 14 MAY 2015

3. MATTERS ARISING NOT OTHERWISE ON THE AGENDA

4. ANNUAL REPORT 2015/16

5. ADDRESS BY THE CHAIR OF THE ASSOCIATION To receive an oral report from the Chair of the Association

6. GUIDANCE FOR THE VALIDATION COMMITTEE

7. BUSINESS PLAN 2016/17

8. LIST OF MEMBERS AT 31 MARCH 2016

9. FINANCES

9.1 To receive and approve the audited accounts for the period 1 April 2015 to 31 March 2016

9.2 To consider and approve the budget for 2016/17

9.3 To consider a recommendation from the Executive Committee that Crane & Partners should be appointed as the Association’s Auditors for the year ending 31 March 2017

10. ELECTIONS TO VACANT POSITIONS ON THE COMMITTEE FOR 2016-18

10.1 To elect:  the Chair of the Association,  three ombudsman members, and  two complaint handler members

of the Executive Committee in accordance with Rules 8(a), 8(b), 10(g), 10(h), 10(i) and 10(j) of the Association.

1 The following nominations have been received:

Position Nomination Proposed by Seconded by

Chair Kieran FitzGerald Nick Bennett Peter Tyndall Commissioner, Garda Public Services Ombudsman Ombudsman & Síochána Ombudsman for Wales Information Commissioner Commission Ombudsman Anthony Arter, Lewis Shand Smith, Kieran FitzGerald representative Pensions Ombudsman Ombudsman Services Commissioner, Garda Service Síochána Ombudsman Commission Ombudsman Kathryn Stone, Kevin Grix Nick Bennett representative Legal Ombudsman The Furniture Ombudsman Public Services Ombudsman for Wales Ombudsman Caroline Wayman, Jim Martin Denise Fowler representative Financial Ombudsman Scottish Public Services Housing Ombudsman Service Ombudsman Complaint handler Linda Kirwan, Donal O’Kelly, Barristers Rónán Ó Domhnaill, representative Law Society of Ireland Professional Conduct Irish Language Tribunal Commissioner Complaint handler Karl Mackie, James Walker, Michael Morgan representative IDRS Ltd / CEDR Resolver The Dispute Service Ltd

Complaint handler Helen Megarry, Elizabeth Derrington, Michael Morgan representative The Adjudicator Independent Complaints The Dispute Service Ltd Reviewer

11. MEMORANDUM OF UNDERSTANDING BETWEEN THE ASSOCIATION AND THE INTERNATIONAL OMBUDSMAN INSTITUTE

12. ANY OTHER BUSINESS None has been notified.