Role Resource Centre Support Volunteer (Motiv8 Project)

Volunteer Role Profile

Role summary Providing help and guidance to clients accessing the Motiv8 service across Greater Manchester. There are a few roles open, one for each location

Suggested Involvement One day per week minimum suggested for around 6 months

Location Available for various locations around Greater Manchester: Bury, Bolton, Oldham, Rochdale, Salford, Stockport, Tameside, Trafford *Please indicate preferred location in your application

Supervised by Motiv8 IRC Officer and Volunteer Coordinator

Why get involved with Shelter? More than one million people a year come to us for advice and support via our website, help lines, and national network of services. We help people to find and keep a home in a place where they can thrive, and we tackle the root causes of bad housing by campaigning for new laws, policies and practice.

We support thousands of clients a year and are committed to delivering more of what we do to the people who need us most. As an IRC Volunteer, you will be an invaluable part of our team acting as a point of support and guidance for clients who need help accessing a range of online services and completing forms associated with their housing and/or benefits.

Main Tasks can include  Supporting the work of the Motiv8 IRC Officer  Supporting clients to use Choice Based Lettings systems, find accommodation  Assisting clients with filling in forms  Supporting clients to use the Shelter Website and finding information  Providing information and leaflets where applicable  ‘Signposting’ people to other services if we are unable to help  Updating and maintaining our agencies database

Skills and Abilities Required  Experience of working with the public  Ability to use computers and programs to a good standard and confident to show/support others  Effective communication skills and the ability to understand the needs of our clients  Ability to organise your own work, manage your time and work on your own initiative  Interest in social welfare law e.g. housing; welfare benefits; debt; community care  Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity & confidentiality

Induction, Learning & Development To enable you take part in this opportunity Shelter will  Provide a volunteer pack including a Handbook and all Policies and Procedures  Provide e-learning: Equality & Diversity, Health and Safety, Data Protection, Case Management Systems  Provide relevant training, coaching and shadowing to enable you to fulfil your role

Benefits of Volunteering with Shelter  Supporting and learning about the work of a large national charity  Developing transferable skills  Enhances your CV, we can help you to update this and will provide references when you leave our services

Next Steps  Please apply online by clicking the ‘apply for this position’ button for the application form. Alternatively, if you have received an application pack via post or email, please complete the application and return it to [email protected]. After you have applied, we will invite successful candidates to an informal interview to discuss the role further.

 As this role may require you to handle sensitive information, we are obliged to carry out a basic DBS check

 Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us (using the email stated above), if you require more information.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role description does not form part of any contract of employment.