Kevin J. Kostelecky's Resume

Kevin J. Kostelecky [email protected] · 2015 East Forest Street, Appleton, WI, 54915-3514 Home: 920.380.4063 · Cellular 920.378.8888 · Facsimile: 760.495.7074

OBJECTIVE: PC or NETWORK ADMINISTRATOR, ENGINEER, or TECHNICIAN  A fast-paced and challenging position, where excellent technical, customer service, and communication skills will be utilized

PROFILE:  Able to work independently; self-motivated; very detail-oriented  Work experience in academic, business, and home environments  Proficient in MS operating systems (DOS, Windows 3.x, 9x, NT, 2000, XP, 2003); Exchange Server 5.5, 2000, 2003; TCP/IP; DNS; IIS  Experienced in PC migrations (large and small): Windows 95 to 2000 and XP, Windows NT to 2000 and XP  Proficient in backing up, restoring, and cloning PCs, utilizing Symantec/Norton Ghost, Altiris Express, and Novell ZENWorks  Experienced in running and terminating Cat-5e and RG-6 cabling

EMPLOYMENT: TEK Systems, Oshkosh, WI Aug. 2004 - Present PC Technician @ Oshkosh Truck (permanent contract) (continued on  Performed PC hardware and software repair and installations, next page) utilizing HEAT help desk, ZEN Console for remote management  Imaged PCs utilizing Novell ZENWorks  Environment: Novell Netware, Microsoft Windows workgroup, Windows 2000, Lotus Notes, Office 2000)

TEK Systems, Green Bay, WI July 2004 – Aug. 2004 Remote DSI Team Member @ Humana (short-term contract)  Supported remote office end users (10+ U.S. cities), utilizing Remedy HelpDesk, NetMeeting, Remote Desktop Connection  Co-engineer in a 140+ PC imaging/deployment project, utilizing Symantec Ghost Corporate Edition 8.0  Environment: Novell Netware, Microsoft Active Directory domain, Windows XP, Lotus Notes, Office 2003)

Independent Contractor, Northeast WI Apr. 2004 – July 2004  Inventoried and applied security and software updates to 700+ PCs  Upgraded several computer systems from Windows NT and 95 to XP  Replaced system boards on several Toshiba notebook PCs

Consultis, Brookfield / Oshkosh, WI Nov. 2003 - Mar. 2004 Senior PC Technician @ Tushaus Computer Services (short-term contract)  Performed PC hardware and software repair and installations  Installed and configured PCs in various networked environments  Sole engineer in a 400 PC imaging project, utilizing Altiris Express

Independent Contractor, Northeast WI Dec. 2002 – Oct. 2003 Various PC/network installs and upgrade projects  Sole engineer for a Windows 95 to XP migration and PC and printer upgrade throughout North central and Northeast Wisconsin, for a major insurance company (June 2003 – Oct. 2003)  Lead engineer in a Windows NT to Windows XP migration at a large Novell/Microsoft corporate network; provided extra support to users  Lead engineer in a Windows 95/NT to Windows 2000 migration at a government facility; migrated from Compaq to Dell PCs  Installed Dell PCs, monitors, printers, and scanners for the National Center for Missing and Exploited Children throughout Wisconsin  Wired multiple buildings with over 100 “drops” of Cat-3 and Cat-5e Ethernet and RG-6 cable for data, voice, and video communications Kevin J. Kostelecky [email protected] · 2015 East Forest Street, Appleton, WI, 54915-3514 Home: 920.380.4063 · Cellular 920.378.8888 · Facsimile: 760.495.7074

EMPLOYMENT: Technical Employment Services, Green Bay, WI July 2002 – Nov. 2002 Desktop Engineer @ American Medical Security (short-term contract) (continued from  Lead engineer in deploying IBM PCs, utilizing Symantec Ghost, previous page) Microsoft SMS, Callisto Orbiter

Compaq / Hewlett Packard, Neenah, WI Nov. 2000 – June 2002 Desktop / Network Engineer @ Kimberly-Clark Apr. 1999 – June 2000  Performed full-time, on-site service at 20+ Fox Valley K-C locations  Managed and performed individual and departmental PC upgrade projects (5 to 100 or more PCs) and individual PC installs/upgrades  Diagnosed and serviced Compaq desktops and laptops, Toshiba laptops, monitors, laser and color laser printers, and peripherals  PC Move Coordinator; improved efficiencies on several processes

Time Warner Cable / Road Runner, Kimberly, WI July 2000 – Sep. 2000 Lead Field Service Specialist  Consulted small businesses on service and PC networking needs  Performed residential and SOHO testing and troubleshooting in the field to resolve connection, hardware, and software problems  Installed PC network interface controller cards, NIC drivers, browser software, and conducted limited customer training

High Speed Access, Eau Claire / Menomonie, WI July 1998 – Mar. 1999 Inside Sales Representative  Solely managed Menomonie office; sold high-speed Internet services  Handled various technical-related customer issues

University of Wisconsin-Stout, Menomonie, WI Oct. 1996 – Nov. 1998 Student Webmaster / PC Technician  Solely developed and administered student web site and service  As Stout’s first Student Webmaster, created policies and procedures  Worked individually and in teams, troubleshooting and repairing PCs

EDUCATION: University of Wisconsin-Stout, Menomonie, WI 1996 - 1998 Bachelor of Science Degree, Telecommunication Systems

Lakeland College, Sheboygan, WI 1994 - 1996 Major: Business Administration

CERTIFICATIONS:  hp Certified Professional: Accredited Platform Specialist: Desktops, Thin Clients, & Workstations and Mobile, ID # 0001355411  CompTIA A+ Certified Professional, ID # COMP10676999  hp, various LaserJet and Color LaserJet model printers, ID # SH3804  Toshiba Associate Technician, ID # 906166

AWARDS:  Received award from manager for taking initiative to upgrade internal network, realizing a cost savings of several thousand dollars and improving access times, thus increasing overall productivity  Nominated for and received award from co-worker for leadership and overall effort in managing, coordinating, and working on a major departmental computer upgrade involving 11 technicians  Received award from manager for helping team surpass yearly efficiency goals