POSITION Membership & Administrative Assistant

Job Description

POSITION Membership & Administrative Assistant REPORTS TO Manager, Membership Services RESPONSIBILITY Provide administrative support to the Membership department by maintaining the membership database and assisting members in resolving questions. START DATE mid-March SPECIFIC RESPONSIBILITIES Membership  Coordinate the annual membership dues process, including updating the database, sending email and paper invoices, processing payments and answering questions from members  Ensures accuracy and timeliness of demographic and other information within membership database  Applies CPS policy to requests for changes to categories and fees  Process new applications for and resignations from membership  Provides regular updates to Board members on changes to membership roster  Communicate with current and new members with welcome and congratulatory letters  Coordinate annual resident update, including contacting paediatric programs for current information and moving members through the graduated billing cycle  Develop material and coordinate mailing of new member packages to first-year residents  Maintain up-to-date information on Royal College new certificants in paediatrics  Assist Manager, Membership with recruitment & retention program and other projects as needed Administration  Provide support to CPS bookstore and Healthy Generations (Canadian Paediatric Foundation)  Manage reception area, including greeting callers, members and guests  Other assigned duties as required QUALIFICATIONS  Bilingual essential – English / French – oral and written  Post-secondary diploma / degree in related field or 2 to 3 years related experience (not- for-profit experience preferred)  Experience with association management system, CRM or similar database  Strong English / French writing and verbal communication skills  Excellent customer service, interpersonal, written and oral communication skills  Superior organizational skills and ability to effectively prioritize work flow and meet deadlines  Detail-oriented, exercises good judgment, shows initiative and is proactive  Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint

To apply for this position please send a resume and cover letter, including salary expectations, referencing job title in the subject line, to [email protected]. Only applications received by February 10, 2017 will be considered. The CPS supports a smoke-free environment. For more information about CPS, please visit our website at www.cps.ca. We thank all applicants for their interest and advise that only those selected for an interview will be contacted. No agencies or phone calls, please. 2305 ST LAURENT, OTTAWA, ON K1G 4J8  TEL./TÉL. : (613) 526-9397  FAX/TÉLÉC. : (613) 526-3332 http://www.cps.ca