Title: Student Support Services Plan

Sacramento City College Strategic Planning System

Plan Type: Institutional

OPR: VPSS

Collaborative Groups: SS Deans Council SS Area Representatives Matriculation Committee Enrollment Management Committee

References a. Federal: FERPA compliance Veterans Administration, Americans with Disabilities Act, and Financial Aid guidelines

b. California Statutes: Title V and California Ed Code regarding Admissions, Enrollment, Records, and Graduation. Categorical Funding Requirements (Title V and Title IV) California Athletic Organization

c. District Policies: LRCCD Policy 2200 Admissions & Records LRCCD Policy 7200 Academic Standards Counseling Ratio: 900 to 1

Purpose

As part of the Family of Plans identified in the SCC Strategic Planning Framework, this Institutional Plan provides an overview of the role and responsibilities of the Student Services area of the college including the context within which each of the individual services in this area operate. Student Services creates a welcoming environment for students, serves the whole student by integrating services, contributes to student success at all stages of the student’s academic and human development, and collaborates with Instruction in all areas.

Student Services Mission Statement The mission of Student Services is to provide seamless services and resources to current and prospective students to support successful entry, placement, progression, and achievement of their educational goals. To promote student success, we collaborate with and support our college-wide and community partners.

Revised: 2/6/08 Student Services also facilitates and supports college-wide enrollment management efforts. At SCC, the strategic management of enrollment is a collaborative endeavor—a coordinated series of actions that enables the college to more effectively utilize resources in improving student access and success. Organizational Structure

Services to students are managed through three divisions, 1) Counseling and Student Success, 2) Admissions and Records, and 3) Matriculation and Student Development.

1. Counseling and Student Success Division

A. Mission Sacramento City College counselors recognize that education plays an important role in the improvement and enhancement of every individual throughout their life. The mission is to ensure SCC students have access to all academic programs and student support services. The department provides academic, career, personal, crisis and multicultural counseling to assist students in the attainment of their educational goals.

B. Units within the CSS Division

1. Counseling Services: The primary goal of the Counseling Department is to provide counseling support to all students: personal, crisis, career, and academic counseling.

2. Articulation: The primary goal of Articulation is to support faculty in all disciplines, to come to a common understanding of lower-division, major preparation that serve as prerequisites to upper-division work at UC and CSU campuses. The Articulation Officer works with Faculty to review, revise and update prerequisite and lower-division course requirements for the major and seek to define the content areas, competencies, skills, and experiences transferring students must have to compete successfully at the upper division level. Resultant course descriptions serve as the basis for articulation among UC, CSU, CCC and other institutions so that students may smoothly transfer in a manner that assures both full preparation and complete credit for courses completed.

3. Athletic Counseling primary purpose is to provide all SCC student athletes with the support services necessary to assist them in achieving their educational objectives. The athletic counselor provides academic, personal, career, and crisis counseling for all student athletes and tracks the progress of each student during the year.

4. Career Services provides resources to assist students with choosing their majors and careers. Students may take a career planning class, meet with a counselor one-on-one, or use Career Center resources on their own. Resources include: written and computerized assessments, workshops, a reference library including videos and printed material, Internet access, and one-on-one assistance for students researching careers or seeking current employment. There is an annual career fair that provides students with the opportunity to pursue current employment, internships, and informational interviews.

5. Health Services provides health care services to assist students in maintaining their health as they move toward their educational goals.

6. Human Career Development (HCD) provides instruction in a variety of college success and skill areas to support student success. HCD fulfills section E., Living Skills for graduation requirements and is open to all students.

2 7. International Student Center provides essential support and guidance for international students who are in F/M-student status as well as comprehensive information to other seeking temporary non-immigrant visas permissible by immigration to study. The faculty and staff assist students with pre-admissions requirements, academic counseling, international orientation, crisis intervention, career, personal and graduation/transfer information. The mission believes “that international educational exchange advances learning, encourages intercultural sensitivity, and encourages constructive leadership in a global community.”

8. Job Services coordinates all student employment services for the campus. The program maintains job listings and referrals for on and off-campus employment. Job announcements are posted on job boards, binders, and the Internet (MONSTERTRAK). Recruiters are on campus throughout the year to give job/career information and/or interview for specific jobs. Students can also receive assistance with resumes, interview skills, and job search strategies individually or through workshops.

9. Puente provides counseling services to all students participating in the Puente Project. The mission is to increase the number of educationally underserved students who enroll or transfer to four-year colleges and universities, and earn degrees.

10. RISE program targets students on or near academic probation and/or dismissal. Utilizing a case-management counseling modality, RISE provides supportive services to include academic and personal counseling, daily academic tutorial, cultural group activities, college visitations and tours, and peer friendship and support. The mission is to increase the percentage of retention, persistence, graduation and transfer rates among all probationary students.

11. Transfer Center provides university and college information to students and assists them in preparation for transfer. This service is available to all students. One of many goals for the Transfer Center is to promote and enhance the transfer rate of SCC students.

12. Work Experience/Internship program provides students with meaningful internships related to their majors. All students who are currently working, volunteering, and/or serving as interns or student assistants, can take courses in this department to earn credit. These classes, which may be taken by all students in the workplace, permit students to understand better the 21st century workplace.

C. Division Data and Outcomes Counseling operational data are collected in SARS. Outcome measures include number of education plans, number of course verifications, number of students served. Athletic Counseling data are collected in a local ACCESS database. A student learning outcomes report is generated every year. International Student Center maintains a local database.

2. Admissions and Records

A. Mission Admissions and Records is a service-oriented operation encompassing admissions, registration, records, evaluation and veterans. The unit is responsible for many vital student needs from first contact to graduation and transfer.

B. Units in the A&R Division 1. Admissions and Records: A&R serves students in their pursuit of knowledge by facilitating registration, maintaining accurate student records, and providing information; assist faculty and staff by providing information on college practices and policies.

3 2. Financial Aid: The Financial Aid Office provides financial aid information and application assistance to the SCC community. Financial Aid works to expedite the application process and the delivery of financial aid to eligible students. The Office is responsible for the accurate application of regulations and requirements. The Financial Aid Office serves the general student population, including those with and without financial need. The Office provides additional services to meet the needs of special populations including students with disabilities, re-entry students, and new immigrants with limited English proficiency. The level of service provided by the Financial Aid Office is directly tied to the size of overall College enrollments.

3. EOP&S: The Extended Opportunity Programs and Services (EOPS) is a student support service that provides opportunities in higher education for students with academic potential who historically, would not attended college. EOPS provides an array of services such as extended counseling, priority registration, book assistance, educational grants, extended tutoring and other services to break the barriers to college success. Students must meet EOPS eligibility requirements.

C. Division Data and Outcomes Financial Aid maintains a local database and also uses a federally mandated database tool. Financial Aid reports data based on the Academic Satisfactory Progress Policy determined by the federal government. EOP&S maintains a local ACCESS database and reports number of students served, # persisting, # on honors, #graduated, #transferred. A&R uses the PeopleSoft student information system and reports graduation applicants and graduates, enrollment statistics, and student feedback.

3. Matriculation and Student Development

A. Mission The Matriculation and Student Development goal is to focus on enhancing college success through providing support to all students in their initial college experience and to also support students and provide experiences that will enable opportunities for growth both in and out of the classroom. The mission is to also continue to support enrollment management through outreach efforts representing Sacramento City College.

B. Units within the Matriculation and Student Development 1. Matriculation The primary goal of matriculation is to provide support to first semester college students to ensure their successful transition to college and to make their first semester a successful one.

a. College Information Center and Orientation The primary goal of the College Information Center and Orientation is to provide an office that serves as one of the first points of contact for the campus to answer inquiries, welcome students and visitors, provide directions to the appropriate offices and services, and set up tours of the campus. The College Information Center and Orientation office also provides support for the matriculation process and where students sign up for orientations.

b. Assessment The primary goal of the Assessment office is to coordinate placement and career assessments on and off campus.

2. Student Development The primary goal of student development is to provide support and guidance through the coordination and support of learning experiences providing activities that support the learning in the classroom, providing learning experiences outside of the classroom and hands-on learning opportunities.

4 a. Associated Student Government The primary goal of the ASG is to provide learning opportunities for students to develop and practice leadership skills

b. Campus Life The primary goal of campus life is to support learning outside of the classroom.

3. Cultural Awareness Center The primary goal of the Cultural Awareness Center is to provide learning experiences that support and promote greater understanding of the many cultures, ethnic groups and broad diversity of our population in the institution and enhance the learning experience beyond the classroom.

4. Outreach and Recruitment The primary goal of the Outreach and Recruitment office is to make contact with K-12 schools and the community providing information about the College and to serve as a resource to the broader college community.

5. Disabled Students Programs and Services The primary goal of the DSP&S program is to provide appropriate support and accommodations for students with disabilities who are attending the college. This program also serves as a resource to staff providing training and inservice to the campus community.

a. Disability Resource Center The primary goal of the DRC is to provide appropriate support and accommodations for students with physical disabilities.

b. Learning Disabilities The primary goal of the LD office is to provide assessments for learning disabilities when appropriate and to provide the appropriate support and accommodations for students with learning disabilities

6. CalWORKs and TANF The CalWORKs and TANF program works with students who are clients of the Department of Human Assistance. This is a joint program whose primary goal is to provide support and resources for students to return to school to get training and/or complete their education to acquire skills to enter the job market.

C. Division Data and Outcomes CALWorks, DSPS, and Matriculation maintain local databases to support the mandated reporting functions of these categorical programs.

5 Michael Poindexter Dr. Nelle Moffett Vice President of Student Services Planning, Research & Institutional Effectiveness Thomas Greene Assoc Vice President Student Services

Lawrence Dun Delecia Nunnally-Robertson Pat Maga Dean- Matric, Support Services, Student Dean- Counseling Interim Dean-

Articulation International Student Assessment & Support Associated Student Jane Woo- Officer Center Admission & Services Government & Student Susan Fong Records Sherri Goldberg Leadership Coordinator Kim Goff Supervisor Kim Beyrer,

Athletic Advising EOPS & CARE Victoria Cornelius Job Services Program High School College Information Coordinator Irma Rodriguez, Outreach & Center & Orientation Coordinator Recruitment

Cultural Awareness Career Center Puente Financial Aid CalWORKs & Center David Rasul Ge Lor TANF Victoria Henderson Interim Supervisor Ramona Cobian Coordinator

Counseling Center Mary-Sue Allred WorkAbility III DSPS/DRC Dept Spokesperson Transfer Center Veteran Affairs Derrick Wydick Gwyn Tracy Deborah Knowles, Richard Erlich Counselor/Coordinat Counselor/Coordinat Supervisor Director or or Learning Disabilities Leslie Parker, Health Office J. Christian/J. Tanner Rise Program Summer Success Nurse Academy

Human Career Dev. Work Experience & Revised: 2/6/08– (Instruction) Internships Kris Janssen Wendy Slobodnik Dept. Spokesperson Coordinator Procedures

Student Services engages in several planning activities described in general here. The purpose of these planning activities is to be responsive to the changing needs of our students and community. Through cyclical planning procedures, we analyze current and future needs, assess current services, identify gaps, identify critical actions and resources needed, and assess the impact of actions taken in the past. These procedures are designed to:  provide rigorous examination of services and their outcomes  engage units in planning program improvements that are responsive to student and community needs,  determine unit and area direction and goals for the next three years,  foster cooperation and integration of services among Student Services divisions, and  provide information for resource allocation.

All units within Student Services participate in the college annual unit planning procedure as well as the Student Services three-year cycle of program review. In addition, categorical programs, including DSPS, CALWorks, EOP&S, and Matriculation, follow state-mandated planning and program review procedures. Student Services participates in the development of the college-wide Enrollment Management Plan, which is one of the Program Plans in the Family of Plans.

Program Review is conducted by the members of the unit every three (3) years according to the calendar below. (HCD and Work Experience are on a six-year academic program review cycle.) The process begins in February with a meeting of the department and the Vice President, Student Services. At this meeting the assessment process will be reviewed and an assessment team will be chosen. The data to be used in the program review are identified and collected. The draft of the program review is due to the Vice President in April. The Vice President will review the draft document and provide feedback to the review team.

The final written report is due to the Vice President by May. The VP then reviews the program review reports with the Deans to identify progress in achieving outcomes and opportunities for improvement. Areas where improvements can be planned will be identified and tracked through the unit planning process.

The Program Review report includes a comprehensive review of workflow and functional analysis, accountability, communication and relations, and technical resources. The Program Review process addresses the question “How are we doing in achieving what we set out to accomplish?” In the Program Review process, each unit reviews its Unit Plan outcome measures and accomplishments for each year since the last Program Review. During Program Review the unit also reports on its outcome data related to the Student Services SLOs identified in this document. Based on this comprehensive review, each unit includes proposed objectives and required resources in the Program Review to use for unit planning in the next program review cycle. The format for Program Review is included in the appendix of this document.

Student Services Unit Date of Next Program Review Human Career Development 2012-2013 Work Experience 2008-2009 EOPS, DSPS, CALWorks, Matriculation 2007-2008 All other units 2008-2009

Unit Plans are developed once a year in the fall as part of the College Unit Planning process (described in the document Unit_Plan). Units identify the objectives that they will work on to support the

Revised: 2/6/08 accomplishment of the Student Services vision and College Goals. Units refer back to the most recent Program Review document as a source for identifying possible objectives and outcome measures. Outcome measures in the Unit Plan also indicate how the unit will measure the Student Services SLOs identified in this document.

Program Review (every 3 years)

Unit Plan Unit Plan

Unit Plan

Measures of Merit

Student Services Program Learning Outcomes (ProLOs) 11/29/07 Upon completing student services interventions, students will be able to know and do the following:

Information Competency 1) Participate and navigate programs, services, computer technology, and resource systems for college entry, successful progression through college, and transition from college to the community.

2) Demonstrate the skills necessary to use a variety of information tools to locate and retrieve information in various formats for a variety of academic, financial, personal, professional or vocational purposes.

Life Skills and Personal Development 3) Apply principles and skills that contribute to life-long learning such as confidence in academic abilities, perseverance, discipline, and questioning attitudes.

4) Develop successful study strategies in order to acquire, evaluate, generalize, and apply new information.

5) Explore new roles, relationships, and activities that contribute to greater independence in decision- making and maturity in social relations.

6) Take responsibility for taking care of self both physically and mentally to be successful in professional, personal, and social environments.

7) Develop and apply self-advocacy skills for school, personal life, and work world.

8) Engage in academic and vocational planning, choose and implement a plan for an academic major and

8 career choices, and evaluate progress towards accomplishing these goals.

9) Demonstrate the creation of supportive social networks with family, faculty, employers, and peers that facilitate adjustment and a sense of belonging to the college community and work world.

Critical Thinking 10) Identify and analyze problems; creatively propose, analyze, implement, and evaluate solutions to problems.

11) Demonstrate an understanding of the way personal attitudes, values, perceptions and beliefs affect and sometimes obstruct competent reasoning.

Communication 12) Develop personal and group communication, decision-making, conflict resolution, and leadership skills for successful transition and adjustment into the work world or the university.

13) Create and deliver appropriate and effective oral messages for a variety of situations, using presentation aids when appropriate.

Cultural Competency 14) Develop and utilize effective communication skills in building and maintaining multicultural interpersonal relationships.

15) Demonstrate respect, appreciation, and acceptance for multicultural differences.

16) Evaluate the role of culture in identity development and construction.

Depth and Breadth of Understanding - Ethics 17) Critically reflect and evaluate moral and ethical responsibilities as a world citizen, building a larger consciousness and purpose beyond self.

Quantitative Reasoning 18) Extract, organize, and analyze quantitative data for financial planning.

19) Apply quantitative methods to problem solving and decision making for school, work, and home life.

Long Range Vision

The Student Services VP, AVP, and Deans meet in a retreat in the spring/summer time frame each year to review this Institutional Plan and develop an integrated long range vision for Student Services. This vision provides the basis for creating and prioritizing unit plans.

Vision for SCC Student Services 1. Culture of Evidence

2. Customer Service – one stop

3. Integrate planning

4. Provide student support services to outreach centers

9 RESOURCE REQUIREMENTS: As outlined in each plan type associated with the family of plans and the SCC Strategic Planning System.

REVIEW CYCLE: Annually

APPENDIX Program Review Form (under development)