Quick Reference Guide s1

QUICK REFERENCE GUIDE OneView Service Center

Quick Reference for Facility Occupants

About OneView Service Center To report log in or access problems, call the call center at 1 866 737 8844. OneView Service Center is a web-based tool that allows facility Occupants to view, create, and cancel requests. Home Page

After log in, the page displays the Summary view Access OneView Service Center which shows the current user’s locations and open service requests.  Open Internet Explorer.  Access your account’s Intranet page and click the OneView Service Center link, or  Type in the direct URL for Account name OneView Service Center.

https://uhg.thepsc.com/Login.aspx

The OneView Service Center Portal appears.

In the left column, the Local Bulletin area displays announcements for this building. The Language drop-down at the bottom of the window will switch the display language, for accounts where this option has been enabled. My Resources appears once a location or Home button is selected and displays other announcements and links for this client. Click the Home button in the gray bar at the top of the Log In screen, or choose a location from the drop-down menu at the top right side of the screen, to show current  Enter the User Name and Password in the Service Requests. Log In area on the left side of the screen. o User Name =UHG + Employee ID o Password = 3027UHG  Click the Log In button.

Reviewing Your Service Requests The New Service Request screen displays.

Your service requests display at the top of the page.

My Service Requests displays the date the request was opened and the request number that has been assigned to the request. Also listed is the status of the pending request, a detailed description of the request  Click the check box at top and the service location. right of the form to keep the request confidential from other occupants. This request will not All Service Requests display on the section below. displayed on the Home Page of the service request list.

 Complete the Service Request form:

 View more information about any Service Request by clicking the Request Number.

Create a Service Request  Type a Service Location. When an occupant requires service, a service  Select Work Type from the drop-down menu. request must be generated.

 Click the New Request button.

 Select Category from the drop-down menu.

 Select Common Problem from the drop-down  Quick Search: If you know the Request Number, menu. type it into the Search fields on the Home Page and click Go.

 Advanced Search: click the Search button in the gray menu bar across the top of the screen

 Type a detailed Description of the repair needed.

The find a service request page displays.

 Click once the form is complete. The Service Request Information page displays.

Using the drop-down menus and radio button , select the parameters for the search.

 Click the button. The Service Request Information page displays the The Search results appear at the bottom of the Request number that been assigned along with the screen. title, work category and description.  Click when complete.

NOTE: Only a location’s Facility Manager has access to edit details for a request. Facility Occupants can add notes to existing requests, or cancel requests, but cannot edit details for a request once it has been submitted.

Search for a Service Request

You can search using the quick search fields on the Home Page, or by using the Search button to search on multiple fields.

Cancel a Service Request Click the Add Notes button.

Go to the Home Page to locate the request you want to cancel. The Add Notes dialog appears.

Click the Service Request Number . The Service Request page displays.

 Type notes.

 Click Browse to select an attachment if desired.

 Click Update when finished.

 Click the button. Print Request On the Cancel Request page, elect the Cancel  Click the Request Number to view details for a Request radio button next to the service request Request. you want to cancel.

 Click the Print Request button at the bottom of the screen to generate a print copy of the current page.

 Click the button.

The Cancel Request Succeeded message Add a Location

To add a new location to your account:

displays. Click My Account at the top right of the screen, OR from the Summary Overview page, click Add  The Canceled message displays on the homepage. Location.

Add Notes to a Request

View the detail for a Service Request.

The MyAccount page displays. Saved Changes Succeeded displays on the MyAccount page.

Change Password

To change the account password, click the My Account link at top right. Type the current password. Type your new password twice.  Click Change Password.

 Click the Add New Location check box.

The Add New Location section appears.

NOTE: Password must contain a minimum of 8 characters (a-z) (A-Z), at least one number (0-9), and one special character (! # $ & * % ^). Passwords are case sensitive.  Forgot your password? Click the forgot password button in the log in area to reset.

For More Information

 From the drop-down lists select the country, state, Portfolio Operations Center Email: city, building and location you want to add. [email protected]

Portfolio Operations Center Phone Number:

1-866-737-8844

 Click the button when finished.