Job Description/Person Specification s8

JOB DESCRIPTION/PERSON SPECIFICATION

JOB TITLE: Moodle Administrator

BAND: Band C

RESPONSIBLE TO: E-Learning Manager

LOCATION: London

OVERALL OBJECTIVE:

To provide high quality, cost effective and robust Moodle service for all learners, students and members of CIPFA. Be the first point of contact for Moodle-related customer, partner and student queries.

To manage and administer all content and programmes within Moodle, and day to day operational management and maintenance of the Moodle-based VLE (Virtual Learning Environment) and ensure that the VLE remains fit for purpose, valuable and capable of delivering e-learning provision and support across the organization and partners.

KEY TASKS:

 Provide expert skills, knowledge and experience to support the development and maintenance of the Moodle virtual learning platform  Manage courses and user accounts across multiple Moodle installations and versions ensuring high-quality of services  Offer first line support to partners, students and learners for Moodle-related issues, and liaise with colleagues and Moodle partners to resolve any issues that arise;  Proactively prepare Moodle courses in anticipation of upcoming programmes, providing suitable access to colleagues and external partners as needed  Liaise with trainers, associates, learning and administrative colleagues to identify and release the latest course materials to learners  Support and train colleagues, trainers and external partners in the effective use of Moodle, course development and management  Work closely with colleagues and partners to establish business requirements and effective service delivery of Moodle  Technical administration of Moodle environments; installation, testing and localised modifications of Moodle plugins; duties associated with quality, standards, documentation and release  Troubleshoot and recommend solutions including optimising performance; plan and implement regular upgrades of Moodle  Manage course documents stored on a shared network drive and maintain effective version control  Work closely with IT, Web and Moodle partners and support teams to manage the CRM and coordinate end-to-end backend processes and support to optimise Moodle performance and product releases  Proof read existing course documents, and review course administrative areas for suitability, including maintaining a consistent look complying with CIPFA brand and feel across the site and courses

 Create and run management and exception reports to show activities of the site  Coordinate and manage multiple projects simultaneously and deliver these on time and within budget to a high-quality. GENERAL TASKS:

 Positively promote the benefits of digital learning and the culture change needed to support flexible learning leveraging on the advances on technology-based learning tools and methods, apps, social media, special interest forums  Proactively develop and maintain effective working relationships with colleagues and stakeholders across the CIPFA Group, to ensure that services are high- quality, efficient, robust and duplication avoided  To keep abreast of developments in education and training, learning technologies, recommending areas for implementation, improvement and investigation where appropriate  Provide ad hoc requests for management information as required relating to online courses, products and services  Assist colleagues and users with technical problem-solving relating to specific content and process  To carry out any other duties as reasonably directed from time to time by the Head of Learning or other senior managers.

SUPERVISORY/MANAGEMENT RESPONSIBILITIES:

BUDGET RESPONSIBILITIES:

There are no budget responsibilities associated with this post. PERSON SPECIFICATION

EDUCATION AND TRAINING: Degree or equivalent Essential Training qualification Desirable Sustained record of continuing Essential professional development

EXPERIENCE OF: Proven success in design, development Essential and implementation of Moodle-based VLE within commercial contexts Administration and maintenance of all Essential Moodle courses and users Working in a post compulsory education, Essential CPD and learning environment Developing new and innovative processes, templates and guidelines to Essential support development and implementation of Moodle Working on multiple projects with the learning team, development and Essential delivery partners and deliver to expected timelines Collaboration and working in cross- functional teams Experience of Essential international professional education and training marketplace Customer service delivery improvement and development Essential

KNOWLEDGE AND SKILLS: Ability to engage individuals, trainers, Essential team members and other stakeholders in a cross-functional way Able to communicate fluently and present Essential complex technical information to both technical and non-technical audiences Strong attention to detail Essential Project management Essential Management of Moodle partners and Essential third party suppliers Developing innovative, robust and Essential efficient business and online learning processes Engaging and working with international Essential students and partners Knowledge and experience in HTML, PHP, Essential MySQL, CSS Knowledge and experience of the public Essential services Knowledge of e-learning authoring, Essential multimedia tools, and audio and video conferencing applications Proficient in the use of Microsoft Office Essential products Excellent communication skills, both Essential verbal and written, including presentation skills PERSONAL ATTRIBUTES Innovative Essential Collaborative Essential Analytical skills Essential Positive, resilient and results focused and Essential able to work in a constantly changing environment Customer focused, and champions the interests of customers Essential Professional approach Essential Enjoys taking on responsibility Essential Pleasant and helpful manner Essential Flexible approach and proactive attitude Essential Ability to work independently with Essential minimum supervision