Best Western - Am Checklist

BEST WESTERN – AM (7-3) CHECKLIST

Date: ______GSR(s): ______

Initial beside each one that you do:

___ Clock in and review with Night Auditor anything that needs attention and if there are any no shows. Handle them accordingly. Make sure to put NO SHOW on the supplement line. IMPORTANT: Let Housekeeping know about no shows.

___ Count all cash drawers. Make sure they are at $250 each.

___ Fax shuttle log to Cocoa Beach Shuttle by 8a.m. (Mon/Thurs/Fri/Sat/Sun)

___ Run emergency reports (all located in the front desk menu in the PMS) __ Availability – Reservations/Availability/Print __ In-House – Reports/In House/Refresh/Print __ Arrivals – Reports/Uncheck the Include Check ins box/Print __ Vacant and Inspected – Room Rack/Print/Status – Vacant/Condition – Clean/OK __ Departures – Reports/Departures/Refresh/Print

___ Read the Daily Log Book and Memo Book and initial.

___ Censor all movies in Lodgenet computer.

___ Check all arrivals for direct bills, groups, special needs, etc.

___ Handle all departures, any arrivals, answer phone, service requests, etc. throughout shift.

___ Restock coffee supplies and clean coffee station.

___ Complete local availability sheet.

___ Clean up lobby area and check bathrooms for cleanliness and stock.

___ After checkout time, contact Housekeeping to find out which departures have not left. Call rooms to verify if guests are leaving. Stayover or lock out if needed.

___ Bucket check – Print in house report and check each reg. card for signature, cc info or copy of ID, and check rates for direct bills. Make notation of any errors on in house report. Verify that cash customers movies/phones are censored.

___ Organize and clean front desk. Stock key cards and holders, maps, and parking permits (if needed). Make notation of supplies that are getting low and let FOM know.

___ Check over credit limits – Go to reports, click on over credit limit, click print icon on top left corner of screen. Increment ccs and/or contact guests about monies due. Also, any direct bill or credit card guests whose balance is over $1000 needs to be charged and brought back to a zero balance.

___ Do Cash Out. (See instructions if necessary.)

___ Review any issues with incoming GSR and have them initial this checklist ______.

___ Put in FOM’s box. Clock out.