POLICY: APPEALS POLICY : APPEALS
TABLE OF CONTENT
1 POLICY STATEMENT...... 3 2 POLICY SCOPE...... 3 3 APPEALS COMMITTEE...... 3 4 PRINCIPLES...... 3 5 CATEGORIES AND PARAMETERS OF APPEAL...... 4
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1 POLICY STATEMENT With regard to resolving disputes, the AgriSETA ETQA assumes full responsibility for providing a formal communication channel between itself and the AgriSETA stakeholders.
2 POLICY SCOPE This policy applies to all persons or organisations who have declared a dispute related to a decision that has negatively impacted on their: 1.1 Provider accreditation status; 1.2 Accreditation process; 1.3 Evidence requirements; 1.4 Learning programme registration; 1.5 Learning environment; 1.6 Monitoring and auditing outcome; 1.7 Assessor or Moderator registration; 1.8 Quality of training; 1.9 Use of the AgriSETA logo; 1.10 Conduct by the appointed accreditation body.
3 APPEALS COMMITTEE 1.11 The ETQA committee will recommend the formation of an Appeal Committee to handle all appeals as defined in the scope. 3.2 The Appeal committee will be constituted 3.3 The Appeals Committee will be responsible for reviewing and/or hearing the evidence of the Appellant and the relevant ETQA person. 3.4 Should the appellant still be dissatisfied s/he will have further recourse to SAQA or DoL.
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4 PRINCIPLES
1.12 CONFIDENTIALITY All persons have the right to confidentiality.
1.13 REPRESENTATION: The party lodging the appeal shall have the right to representation in all proceedings pertaining to the appeal.
1.14 TRANSPARENCY: For this, or any other policy to be successful, the essentials of transparency and access to this policy need to be made clear to potential appellants. All applicants who apply for provider accreditation, learning programme registration and assessor or moderation registration will be supplied with a copy of this policy so that they may be aware of their right to appeal.
A copy of this policy will also be forwarded to every learning site, in order that the learners may be aware of their right to appeal.
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5 CATEGORIES AND PARAMETERS OF APPEAL All appeals shall be lodged within 30 days by filling in the relevant application form. The appellate will be informed in writing of the hearing date and of the outcome.
1.15 ACCREDITATION A provider may access the AgriSETA Appeals Procedure, should the organization be dissatisfied with any of the following circumstances: 1.15.1 Provider accreditation status; 1.15.2 Accreditation process; 1.15.3 Evidence requirements; 1.15.4 Learning programme registration; 1.15.5 Learning environment; 1.15.6 Monitoring and auditing outcome; 1.15.7 Assessor or Moderator registration; 1.15.8 Quality of training; 1.15.9 Use of the AgriSETA logo; 1.15.10 Conduct by the appointed accreditation body.
1.16 ASSESSOR REGISTRATION The Appeals Procedure may be accessed should the assessor or organization be dissatisfied with any of the following: 1.16.1 Withholding registration as an assessor; 1.16.2 Withholding requested assessor scope of registration; 1.16.3 De-registration of an assessor; 1.16.4 Non-renewal of assessor registration.
1.17 PROGRAMME EVALUATION The Appeals Procedure may be accessed should the provider be dissatisfied with any of the following circumstances relating to programme evaluation: 1.17.1 The manner in which the evaluation was conducted; 1.17.2 The outcome of the leaning programme evaluation; 1.17.3 Feedback regarding the leaning programme status.
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1.17.4 Exclusion: A provider may not appeal against the right and obligation of the ETQA to evaluate the programme, but only against the procedural fairness in terms of the Promotion of Administrative Justice Act No. 3 of 2000 s3(2,3).
1.18 MONITORING AND AUDITING OF PROVIDERS AND EMPLOYERS The Appeals Procedure may be accessed should the provider or employer be dissatisfied with any of the following: 1.18.1 Monitoring and Auditing decision; 1.18.2 Monitoring and Auditing process; 1.18.3 Conduct of the Monitoring and Auditing team or one of its members; 1.18.4 Compliance – evidence requirements.
1.19 CERTIFICATION OF LEARNERS The Appeals Procedure may be accessed should the provider, assessor or learner be dissatisfied with any of the following: 1.19.1 Withholding a learner certificate; 1.19.2 Delaying certification; 1.19.3 De-registration of a learner.
1.20 QUALITY OF PROVISION OF TRAINING The employer, provider, assessor or learner may access the Appeals Procedure should they be dissatisfied with any of the following: 1.20.1 Sub-standard learning provision; 1.20.2 Sub-standard assessment practices; 1.20.3 Conduct of the provider / assessor.
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