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Unit 214 Recognise diversity when delivering customer service (Optional) Worksheet 1: Diversity
This worksheet covers the following PLTS: IE1, IE3, IE6, CT1, EP3, EP6
1 Identify five disabilities covered under the Equality Act 2010 and for each state appropriate adjustments or steps an organisation can make to allow equal access to its premises. (IE1, IE3, CT1, EP3)
Disability Steps/adjustments 2 List the steps your own organisation takes to accommodate disability.
3 Identify your organisation’s customers in terms of diversity groups.
4 Briefly outline your organisation’s policy on inclusiveness and equality of opportunity. 5 What are the benefits of an organisation’s workforce reflecting the diversity of its customers? (EP6, IE6, CT1)