784 Washington Blvd Ste 200, Baltimore, MD 2130 Home (609)850-8055 Cellular (631)525-9542

AGYEMAN B. DANSO JR. • 784 Washington Blvd Ste 200, Baltimore, MD 2130 • Home (609)850-8055 • Cellular (631)525-9542 • E-mail [email protected] • Web page http://Agye.info Highly Qualified Technician: Sophisticated IT professional with demonstrated success in computer systems, networking and helpdesk troubleshooting. Proven expertise in solving highly complex issues which can affect test centers worldwide, and candidates during and after testing, often related to test results and payment. TECHNICAL PROFICIENCY Operating Systems: MS Windows Server 2003, 2008, XP, Vista, 7, Red Hat, CentOS Networking: Local Area Network (LAN), Wireless Network, TCP/IP Software: Symantec Data Loss Prevention, VeriSign Identity Protection, Symantec Web Gateway, HP OpenView, MS Office (Word, Excel, PowerPoint, Access), Exchange, SQL, Visual C++ 2010, Photoshop, Illustrator, SysAid Helpdesk Hardware: Cisco Routers, Switches, HP Procurve, Clariion CX500, Sun L700 Tape Library Tools: Symantec Veritas Backup Exec, VMware vSphere Client, GoToAssist 1.0, XenServer Professional Experience Oct 2012 – Present infoLock Technologies Arlington, VA Security Engineer  Assessing security and technology needs and developed comprehensive technical plans.  Built rapport with technical evaluators and decision makers before, during, and after client engagements.  Manage pilot and proof-of-concept evaluations and testing activities.  Conduct hands-on-keyboard technical installation, configuration, troubleshooting, and optimization/tuning activities in clients' production, testing, and backup environments.  Provide follow-through guidance and assistance to clients regarding solution maturation, maintenance, and IT security program development.  Document and presenting project, solution, and engagement related information to client stakeholders, senior management, and third parties.  System administration activities: Hypervisor, operating system, and application installation, configuration and monitor.  System hardware and software design, architecture, installation, and configuration.  System performance troubleshooting, security configuration, analysis and optimization/tuning.  Development in the following solutions: INSIGHT DLP Appliance, Symantec Endpoint Encryption, Symantec Identity Protection, Symantec Web Gateway, and Symantec DLP. Jun 2011 – Oct 2012 Prometric, INC Baltimore, MD Enterprise Monitoring System Analyst  Provide Tier 1, 2, and 3 end user supports.  Monitor tickets and resolve all Remote Access/VPN connectivity issues.  Database backup and restore for 3000 test centers.  Maintain VBScript used for message que that processed 100,000 messages/day.  Provide worldwide phone and remote desk side IT support.  Provide onsite and remote telecommunications support.  Monitor, update and resolve, hardware failure, and network connections issues for over 500 servers in Datacenter.  Manage Software and Hardware Asset inventory.  Prepare and maintain written documentation to assist in daily complex issues.  Support senior engineers during system developments. Feb 2010 – Jun 2011 Clear Vision Optical Hauppauge, NY Information Technology Intern  Active Directory troubleshooting: logon failures, network connectivity, and authentication problems.  Helpdesk, software and hardware troubleshooting for sales representatives.  Rebuilding of multiple laptops, desktops, Windows server 2003, 2008 and ESX 4 servers.  Building and maintaining virtual machines using VMware VSphare.  Deployed updates and managed users of SharePoint 2007.  Rebuild and management of servers used for UPS WorldShip. Sept 2007 – Feb 2010 Club Demonstration Services Melville, NY Sales Advisor  Presented to over 7,000 customers, with one of the highest close rates in the company.  Increased sales productivity by 5% in less than six months. AGYEMAN B. DANSO JR. • 784 Washington Blvd Ste 200, Baltimore, MD 2130 • Home (609)850-8055 • Cellular (631)525-9542 • E-mail [email protected] • Web page http://Agye.info Professional Experience cont'd Sep 2003 – Sep 2007 United States Marine Corps Camp Pendleton, CA Administration Non-Commissioned Officer E-4  Supervised over 10 Marines and organized, maintained, and reviewed 300+ personnel pay document records.  Maintained multiple complex departments: Awards, Computer Information Systems, Reflections Terminal Security, Personal Casualty Report, Legal, Files and Directives Control Point.  Created an electronic database for Awards and Publications systems.

Education 2007-2011 Farmingdale State College Farmingdale, NY  Dual Bachelors of Science in Computer Engineering Technology and Electrical Engineering Technology 2005-2007 Central Texas College Camp Pendleton, CA  Associates in Liberal Arts Studies.

Certifications Accreditation Certification Effective ASC Data Loss Prevention Specialization 11-Jan-2013 SSE+ Symantec Data Loss Prevention 11.5 02-Oct-2012 SSE Symantec Data Loss Prevention 11.5 02-Oct-2012 SSE Symantec Validation and ID Protection Service 15-Mar-2013 SSE Symantec Web Gateway 5.0 06-Feb-2013 STS Symantec Data Loss Prevention 11.5 18-Oct-2012

Relevant Courses CISCO Networking 1 and 2, Electric Circuits I & II, Advance Electronics, Computer Applications UNIX, C and C++ Programming, Data Structures, Digital Electronics, Communications Electronics, Industrial Electronics, Network Analysis, Microprocessors, and Amplifiers.

Honors (2) Navy and Marine Corps Achievement medal, National Defense medal, and Dean’s List all semesters 2007 - 2011.