Wording Change on Premiere Group Invoices

April 2016

Travelport

British Airways and Iberia branded fares

now available on Travelport Smartpoint

British Airways (BA) and Iberia (IB) are the latest airlines to offer you access to their branded fares through Travelport Smartpoint.

Travelport Smartpoint transforms the way you can view air content, allowing you to:

 See pictures and descriptions related to all British Airways and Iberia products  Compare branded fares side by side, directly from availability  Know what extras, like checked baggage, priority check-in and lounge access are included within each fare, helping upsell opportunities

As of today, over 150 of the world's top airlines distribute their branded fares and ancillaries through Travelport Smartpoint, helping you provide the perfect travel choice for your customers and within your workflow.

To learn more, contact your Travelport Representative or visit www.travelport.com/smartpoint-airlines.

To see a comprehensive list of the network airlines and low cost carriers offering branded fares and ancillaries through Travelport Smartpoint, please visit www.travelport.com/solutions/travelport-smartpoint/branded-fares.

Wording Change on Premiere Group Invoices

Is now April 2016

Air Canada New destinations brochure http://www.myvirtualpaper.com/doc/air-canada/2015_newroutes-brochure/2015090901#0

Air Canada today announced the introduction of the only non-stop flights from Vancouver to Delhi, India beginning October 20, 2016, in time for Diwali festivities. The seasonal, three-times weekly flights complement Air Canada’s Toronto-Delhi non-stop service launched last fall. To promote the new Vancouver-Delhi route, Air Canada is offering special introductory fares starting as low as $999 round trip, all-in. Tickets are now available for purchase on www.aircanada.com/agents, via your GDS or ac2u provider.

FLIGHT NUMBER ROUTE DEPARTS ARRIVES DAY OF THE WEEK AC72 YVR-DEL 21:40 01:20 (+2 days) Tuesday/Thursday/Saturday AC73 DEL-YVR 06:30 06:55 Monday/Thursday/Saturday

Air Canada April 2016

The lowest fare is not always the lowest in the long run. April 2016 April 2016 April 2016

VIA Rail has relaunched its Travel Agent Support e-learning training course on Travelweek’s Learning Centre. Agents who complete the course will be entered to win a $1,000 VIA Rail voucher for travel within Canada.

“The travel trade is an important distribution channel for us and we appreciate every opportunity we have to educate agents on all of the wonderful options and features we have to offer,” says Tracey Allen-Nurmi, senior manager, domestic & international sales, VIA Rail Canada Inc.

The course has six modules and takes about 45 minutes to complete, exploring the VIA network and the different routes and different classes available to passengers as well as onboard services and sleeping accommodation options. It also provides travel agents with the required information to make bookings and find support from VIA.

“This program allows us to build on our continued efforts to educate Canada’s travel agency community on their nation’s passenger rail service,” said Allen-Nurmi. “VIA Rail offers efficient, environmentally sustainable and cost-effective transportation coast to coast through-out the year, while providing the opportunity to experience some of the most beautiful scenery this country has to offer.”

Exclusively hotels has changed to totalstay. Click here for more details. The agent’s manual has been updated April 2016

From: Fernanda Lazzaro [mailto:[email protected]] Sent: April 11, 2016 11:39 AM To: Natalie Trocino [O] Subject: RE: JP Boston - April 12

Excellent. Thank you. You make my job so much easier. I appreciate your help.

Fernanda Lazzaro Sales Assistant 200 Bay Street, Suite 2800 RBC Plaza South Tower Toronto ON M5J 2J2

[email protected] 416-943-6489 Does our staff offer you options and alternatives relevant to your travel 5 needs when you make travel arrangements with us? Does our travel consultant offer you the most cost effective travel 5 solution? Are your calls or emails responded to 5 in a timely manner? Did you receive your electronic travel documents within an acceptable time Yes frame? On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how 5 would you rate our overall service? Would you recommend our services Yes to others? April 2016

I have been dealing with Irene (Diacos) for many years and her level of service is constantly above and beyond. My phone calls ! and emails are always Comments returned promptly, sometimes within minutes. Our level of satisfaction is high and we appreciate the efforts made to provide choices and sound advice. Thank you Irene. Name: Louis Lambert Company Name: Public Service Commission of Canada

Does our staff offer you options and alternatives relevant to your travel 5 needs when you make travel arrangements with us? Does our travel consultant offer you the most cost effective travel 5 solution? Are your calls or emails responded to 5 in a timely manner? Did you receive your electronic travel documents within an acceptable time Yes frame? On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how 5 would you rate our overall service? Would you recommend our services Yes to others? Comments Always a pleasure to deal with the team at Uniglobe. Name: Kim Kelly! Company Name: Canadian Agri-Food Policy Institute

From: Rachael vanRijn [mailto:[email protected]] Sent: April-26-16 3:27 PM To: Colin Dignard [O] Subject: RE: Itinerary , For JACKSON/CAROL SHEALYN MS, FORBES/BRIANNA MS, FORBES/ALEXANDREA MS, Departs 03MAY16 To: Ottawa ON

Awesome, thank you for your amazing help!! It is sooo appreciated!! April 2016