Andrews Group Client Checklist

Sample Client Relationship Checklist

A client relationship checklist can help you make certain that you are covering all the bases in developing your client relationships.

 Client Meeting Agenda  Meeting confirmation letter  Meeting agenda  Documents list

 Clear, deep understanding and prioritization of major life goals  Family situation  Potential needs of children, grandchildren,  Potential needs of, inheritance from parents  Current financial situation – net worth, income, expenditures, asset allocation  Investment history and temperament  Retirement goals – income, age  Education goals – who, when, where  Travel goals  Major purchases  Estate and legacy  Risk tolerance discussion

 Asset allocation recommendation  Investment policy statement  Appropriate diversification  Include outside investments

 Comprehensive balance sheet management  Cash-flow management  Liquidity needs  Direct deposit - saving & spending discipline  Centralized checking, check coding  Electronic bill payments  Cash transfer service  ATM access  Online access  Debt review  Review/minimize interest expense  Mortgage – first and LOC

LWI Financial Inc. (“Loring Ward”) Securities offered through Loring Ward Securities Inc., member FINRA/SIPC. #07-382 (09/07) Advisor Use Only – Not for Public Distribution  Risk management  Life  Health  Disability  LTC  Property/casualty/liability

 Coordination of relationships with tax/legal advisors  Asset titling  Beneficiary designations  Legal documents up-to-date?  Life insurance trust  Review tax reporting statement

 Evaluate progress  Statement explanation/review  Ongoing performance monitoring  Meeting package (performance summary, other reports)  Review goals – probe for life & goal changes  Ongoing adjustments & rebalancing

 Regular communications  Periodic touching base conversations  Introduction of new services  E-mail alerts  Newsletter – paper, electronic  Articles by regular mail (financial or non-financial)  Client education seminars  Client appreciation events  Birthday card/letter  Holiday card/gift  Client feedback process

LWI Financial Inc. (“Loring Ward”) Securities offered through Loring Ward Securities Inc., member FINRA/SIPC. #07-382 (09/07) Advisor Use Only – Not for Public Distribution