WINTER MEMBERSHIP Meeting

HOMES WINTER MEMBERSHIP MEETING HOLIDAY INN, BOXBOROUGH, MA JANUARY 19, 2017

PROGRAM

7:00 – 8:00 am Registration

8:00 – 8:45 am Breakfast with Exhibitors

8:50 – 9:00 am President’s Welcome Karyn Estrella, HOMES President & CEO

9:00 – 10:00 am 2017 Audit Expectations – Wayne van Halem

As the New Year begins, many are left wondering what the audit environment will look like. We experienced a lot of turbulence and changes in 2016 that left some suppliers reeling, but will the imbalances continue or will that pendulum finally start swinging the other way? This presentation will provide attendees with updated information including the 2017 OIG Work plan and the President’s 2017 budget and how it could impact suppliers participating in the Medicare program. The session will also discuss the status of legislative activities that pertain specifically to improving the fairness and integrity of the Medicare audit and appeal process. Presented by one of the industry’s leading authority on audits, this presentation provides suppliers the education they need in order to properly prepare for the upcoming year. Additionally, CMS announced that Performant Recovery will be the new RAC. This presentation will educate attendees on the types of issues the RAC will be auditing, what their processes are, and what a supplier should do to prepare and respond. Also, in the event of an overpayment, it will explain the steps a supplier should take to navigate successfully through the appeal process.

10:00 – 11:00 am Exhibits and Refreshments

11:15 am – 12:15 pm Washington Update – Cara Bachenheimer

12:20 – 1:00 pm Lunch, Chairman’s Remarks, State Update

1:05 – 2:05 pm Leadership and Interdepartmental Communication – The Key to Success in Today’s HME Business – Miriam Lieber

Accountability and leadership are intertwined and a top down matter. Communication is the key to success and modeling behavior requires leaders who truly understand how to coach and motivate employees. To improve employee performance, concrete goals, benchmarks and monitors must not only be established but must also be reported and measured for maximum productivity and employee engagement. A discussion of how to lead and motivate for optimal performance will be included in this critical and timely session. Join Miriam Lieber for a straightforward and current exploration of this year’s best practices from HME providers around the country.

Home Medical Equipment and Services Association of New England 515 Kempton Street, New Bedford, MA 02740 508-993-0700  www.homesne.org Objectives:

1. What to expect of a leader in HME today 2. How to communicate effectively between and within departments for optimal performance 3. Examine the impact of the leadership on the employee and the ultimate success of the HME company. 4. Examine how to quantify the HME employee’s productivity and performance for maximum results and retention.

2:05 - 2:20 pm Refreshment Break

2:25 – 3:25 pm Stories from the Road – Conversations with your Peers - Miriam Lieber and Wayne van Halem

This session will include a candid discussion of select HME providers’ experiences from a business operations and compliance outlook. Explore the ups and downs of the HME industry from an insider’s viewpoint. Despite the recent radical reduction in reimbursement, the industry has had to worry about the continued influx of audits and widespread compliance matters. Join Miriam and Wayne for an interactive and open discussion with a question and answer period.

Objectives:

1. Explore ways to prevent pitfalls based on other providers’ experiences. 2. Examine your colleagues’ experiences that help them sustain their businesses and even flourish today. 3. How compliance is still a primary matter in the HME company today.

Home Medical Equipment and Services Association of New England 515 Kempton Street, New Bedford, MA 02740 508-993-0700  www.homesne.org