JOB DESCRIPTION
Job title: Patient Information Manager Reporting to: Head of Patient Experience Department: Communications and Marketing
Purpose: To work as part of the Patient Experience Team to develop Anthony Nolan’s ‘offer’ to patients including audience research and strategy into the information, services and communication that we provide.
Main responsibilities: To work under the direction of the Head of Patient Experience to develop and commission information, support and communications for patients with blood cancers and blood disorders who have had (or may need) a transplant. To ensure that our activity in this area is co-ordinated and sensitive to the needs and wishes of our patients and their families.
Patient services
To help develop and implement Anthony Nolan’s strategy for patient services and information. To manage internal marketing briefs in relation to the patient information as required, including the planning and commissioning of written materials. To write and edit information for patients and families. To provide insight into patients’ needs regarding information, support and engagement, through on-going monitoring and research. Strengthen links with Transplant Centres to encourage regular collaboration with Anthony Nolan through their patients and families. Write articles for the Anthony Nolan Website and work with the Patient Experience Team in producing a Supporter e-Newsletter To identify and attend conferences and exhibitions where patients are the main audience, ensuring Anthony Nolan has a strong presence. To help organise patient information days and events. To work with the Digital Marketing Team to develop and implement an online engagement strategy for patients, including our website, partner websites and social media. Develop partnerships with other organisations to improve patient experiences and outcomes. To work with Transplant Centres across the UK, increasing contact and communications with patients and their families. Manage the development and training of the Volunteer Family Liaison Role
Page 1 of 2 General This job description sets out the main duties/responsibilities of the post at the date in which it was drawn up. These responsibilities will vary from time to time to reflect the changing needs of the organisation, without changing the general character of the post. Such variations are a common occurrence and appropriate training will be provided as necessary, without requiring a modification to the job description or a re-evaluation of the grade.
Person specification The following attributes are considered essential for the job and will be required if a candidate is to be considered for interview:
1. Educated to degree level or suitable equivalent. 2. Project management experience with examples of proven outcomes. 3. Previous experience of identifying information needs and opportunities in a health / social care environment. 4. Experience of writing publications for a variety of audiences. 5. Experience of working with online platforms such as community forums. 6. Experience of organising conference and exhibition presence. 7. Ability to plan, prioritise and deliver to tight timescales. 8. Research skills and excellent IT (Microsoft) skills. 9. Excellent interpersonal skills and ability to communicate at all levels.
Conditions of Employment
1. Full time, permanent position 2. 35 hours a week, Monday to Friday 3. Salary as advertised 4. 27 days’ holiday per annum, pro-rata 5. Occasional UK travel and evening/weekend hours 6. Free life assurance 7. Contributory Personal Pension Scheme 8. Staff restaurant and sports and social facilities 9. Interest free travel loan 10. Employee Assistance Programme 11. Relevant business equipment e.g. mobile phone
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