Principles of Management

MGT 3114: 1Principles of Management & Production Maymester 2015 1:00 – 4:20PM, Monday – Friday, McCool 236

Description & Objectives: (Prerequisites: EC 2113, BQA 2113, and junior standing). Four hours lecture. Management principles for all organizations including planning, organizing, leading, and controlling as well as the purposes, methods, tools, and procedures of production management.

Professor: Mr. Andrew Dhaenens E-mail: [email protected] Office: 313-F McCool Hall

Office Hours: Immediately after class (and by appointment).

Required Materials : (a) Fundamentals of Management*, 7th edition, by Griffin. South-Western CENGAGE publishing, printed text ISBN: 9781133627495. E-book ISBN: 9781133589426 We will use ONLY the book (print OR e-book) in class, however, the publisher has created a special, lower-priced bundled package of the book, their study materials, and access to the E-book. It is entirely up to you whether you buy the bundle or not. The bundle of text, study materials, and e-book access ISBN 9781285713243 (b) Operations Management*, 11th edition, custom edition, by Stevenson. McGraw-Hill Irwin. ISBN: 9781259187919 Purchase either the print or e-text version. For the e-text, ISBN 9781121680814 (c) Calculator: You may only use a basic arithmetic function calculator for in-class assignments and exams. You may not use a calculator with data storage capability or a graphing calculator. You may not use a cell phone. * The custom published Operations Management text contains only the chapters we will cover in the course. It is a subset of the original, hard- back full edition. How is the course designed? The Management half of this course is designed to convey the basic concepts of the management function in organizations, including defining management, history of management, business environments, ethics, planning, strategy, organizational structures, job design, human resources, motivation, leadership, employment law, teams, communication and organizational control.

The Production Management (Operations) half of the course is designed to examine the specific management processes used to create goods and services. This section of the course will cover production strategies, decision making, forecasting, capacity planning, facilities layout, quality, statistical process control, inventory management, and just-in-time management techniques. What are the expectations of this course and how can I be successful? 1. Play Fair. The use of ANY unauthorized materials, persons, or other resources to complete assignments, quizzes, homework, or any work in this course will constitute Academic Misconduct. Use of a cell phone or computer during an assignment or exam will constitute Academic Misconduct, unless authorized by me. Assume that all work should be conducted individually and without assistance, unless instructed otherwise.

MSU Honor Code

"As a Mississippi State University student I will conduct myself with honor and integrity at all times. I will not lie, cheat, or steal, nor will I accept the actions of those who do."

Upon accepting admission to Mississippi State University, a student immediately assumes a commitment to uphold the Honor Code, to accept responsibility for learning, and to follow the philosophy and rules of the Honor Code. I will seek a penalty of “XF” for any student who cheats on an exam or cooperates with another student’s cheating. For additional information visit: http://www.honorcode.msstate.edu 1 2. Attend class I recognize that occasionally other obligations will interfere with your ability to attend class. I respect your ability as an adult to make your own decisions regarding class attendance. Therefore, the only penalty for course absences is missing out on course content (this course moves very quickly!), and the opportunity to earn extra credit for perfect/near perfect attendance. Roll will be taken at class meetings every day.  If you leave class early, you will be counted absent unless there is an excused reason for you to leave class.  If you miss class for any reason, it is your responsibility to keep up with the course. I am happy to answer questions about the material, but only after you have reviewed the texts, assignments, and notes.  Excellent attendance will be rewarded with two points added to your final average for perfect attendance and one point added for 1 unexcused absence.

Excused Absences: MSU Academic Operating Policy 12.09 - Class Attendance and Reporting Absences Excused absences (http://www.policies.msstate.edu/), where there is sufficient documentation, include: • Participation in an authorized university activity. • Religious holy day. • Death or major illness in a student’s immediate • Illness that is too severe or contagious for the family. student to attend class. • Illness of a dependent family member. • Required participation in military duties. • Participation in legal proceedings or administrative • Mandatory admission interviews for professional procedures that require a student’s presence. or graduate school which cannot be rescheduled.

If you absolutely must miss class and you wish to obtain an excused absence and make up missed course-work, it is entirely your responsibility to: (a) Provide documentation of an excused absence and schedule a make-up time within 3 days of your missed exam. If you wait beyond the 3-day time limit, you will not be allowed to schedule or take make-up work and will receive a 0 for the assignment or exam. (b) On your documentation include: your name, section of course you are enrolled in, and date of class missed.

3. Be prepared for this course (and your career). (a) Pay attention in class & show that you are paying attention. In class: Listen. Engage your mind. Think about what we are discussing. Become part of the discussion. Ask questions. In your career: What would a manager think about a disinterested employee? Employee texting? Employee sleeping? (b) Take notes. In class: I use a combination of materials from the book, the website, videos, and The Wall Street Journal. I write exams based on what I emphasize in class lectures. Notes are essential to help you recall the information. In your career: In a career, you must be prepared for whatever is thrown at you, whether it occurs in a meeting, a phone call, an e-mail etc. To keep up with ideas and tasks, write them down. (c) Read the textbooks. In class: The texts contain incredibly useful information. Why not use them? In your career: If your manager gave you a report to read, and you simply chose not to, what would happen? (d) If you don’t understand a topic and/or don’t understand why it’s relevant, ASK. In class: It is my job to find a way to communicate this material to you and help you understand it. If you don’t understand a topic, you can’t learn. If you don’t learn, you don’t pass the exams. If you don’t pass the exams, you don’t earn the degree. I promise to work hard to help you understand and grasp the course material. Just ask me. In your career: If your manager gave you a project but you didn’t understand it, what should you do? (e) Be prepared to answer questions in class. In class: I will call on you, directly, by name. Instead of going into shock when you hear your name called, be prepared with an answer. If you are nervous about speaking, write down your answers before class. In your career: What would happen to an employee who often told the manager “I don’t know”? (f) Do your work. 2 In class: If you aren’t prepared for class, you aren’t going to get much from class. And you will likely be uncomfortable when I call on you. Do your homework. In your career: The same is true in your career. If you aren’t prepared, you will likely not be successful.

4. Contribute to class in a professional manner and communicate effectively (a) Voluntarily participate in class discussions “I don’t know” is not an acceptable answer. Try to keep up and understand. Try to have FUN learning. When you don’t know an answer, be prepared to ask an articulate question regarding what you do not know. Communicating clearly is an important managerial skill. (b) Don’t disrupt class I allow the use of laptops or similar electronic devices with the condition that they are used for class purposes only (e.g. notes). I also recognize that, as adults, there may be times when you need to briefly use your cellphone. With this comes the expectation that these instances are very rare. Be respectful. (c) Ask questions any time you don’t understand.

5. Be a good steward of the resources that we share. We have a responsibility to the taxpayers of Mississippi and the private donors to use these facilities responsibly. In this class we will adopt the principles of “Leave No Trace” and “Serve the Next Customer” by implementing the following: 1. At the end of class, remove anything you bring into the classroom with you. 2. Take newspapers to recycling containers. 3. Pick up what others before you left.

What can you expect from me? 1. Organized, updated materials. 8. Free-flowing, respectful communication and 2. A concise course schedule that is followed answers to your questions. 3. Help for you to learn how to get answers, rather 9. Accessibility outside of class if you need help with than to give you the answers course materials. 4. Access to all reasonable and needed class 10. Fairness and consistency in tests, assignments, information and materials. grading. 5. Timeliness with regard to materials, information, 11. Honest feedback. Sometimes it may not be what grades, and the start of each class. you want to hear, but it will be honest. 6. Quality theoretical and practical content and 12. No busy work – only work I believe you need to information. better understand a concept. 7. Open-door office-policy. 13. Assistance to you – just ask.

How will I be evaluated in this course? 1. Evaluation Your grade in the course will be calculated as: Grade in Course = (Exam 1 + Exam 2 + Final + Assignments Average)/4

You will receive the grade you earn in this course. Grades are based on a 10-point scale (90-100% = A; 80-89% = B; 70-79% = C; 60-69% = D; <60% = F. I DO NOT make exceptions to this grading scale and most definitely do not simply give points. It will not do you any good to ask for an exception to the grading scale. Grades will be posted online and can be checked at any time. See "online student information system" shown below to register for and use the online system. If you dispute a grade in the on-line gradebook, you must contact me via e-mail within 2 days of the grade being posted.

2. Exams Exams will be multiple choice, however calculations are necessary. Your final exam is comprehensive. After each exam, an exam results review session will take place outside of class for you to review your exam results. If you can’t make the review session, you can schedule an appointment with me during the week immediately following the exam.

3. Assignments Assignments will consist of (10) online quizzes due before noon on the day that they are scheduled (test days). 3 Late assignments will not be accepted (even for excused absences as they are posted ahead of time).

The assignments are listed below:

1. Know Your Syllabus 5. Leadership 9. Process Selection 2. Ethics 6. Productivity 10. Quality Control 3. Strategy 7. Forecasting 4. Human Resources 8. Capacity 11. a.i.1.a. Where is the course website? Where can I find my grade and course materials? 12. a.i.1.a. MISWEB: The COB Student Information System. MyCourses is NOT used in this course. All course materials and online quizzes are only available on MISWEB. 13. 1. Registering for MISWEB 14. Grades for the course will be posted as part of MISWEB on the web-based Online Gradebook System. To access your grades, you will first need to “register” for MISWEB. To do this, go to the URL: 15. http://misweb.cbi.msstate.edu/editor 16. 17. When you register for MISWEB, you must complete the information under the first link, “main information”. You MUST provide a valid e-mail address. Without your correct e-mail address, you will not receive course e-mails. It is your responsibility to maintain the correct contact information. Simply return to the URL above to update your information at any time. 18. 2. Accessing the Private Course Website (quizzes, grades, syllabus, absences) 19. To access the private course web-site with downloadable notes, your grades, absences, the class calendar, or e-mail archives, at any point during the semester, go the COB web site: 20. http://misweb.cbi.msstate.edu a) Click on your instructor’s name, for this course, Andrew Dhaenens. I am in the Management Department. b) Scroll down the page to the section Courses Taught. c) Select your course, MGT 3114, and, d) Click on the link for Online Grades. You will check your grades using the password that you selected when you registered for MISWEB. At this link, also find links for the syllabus, course website (on-line notes), absences, absences, etc. 21. 22. Other Student Support 23. 24. I am committed to providing assistance to help you be successful in this course. Reasonable accommodations are available for students with a documented disability. Please visit the Student Support Services (SSS) during the first two weeks of every semester to seek information or to qualify for accommodations (http://sss.msstate.edu). All accommodations MUST be approved through the SSS (01 Montgomery Hall). Call (662) 325-3335 to make an appointment with a disability counselor. 25. 26. MSU is committed to complying with Title IX, a federal law that prohibits discrimination, including violence and harassment, based on sex. This means that MSU’s educational programs and activities must be free from sex discrimination, sexual harassment, and other forms of sexual misconduct. If you or someone you know has experienced sex discrimination, sexual violence and/or harassment by any member of the University community, you are encouraged to report the conduct to MSU’s Director of Title IX/EEO Programs at 325-8124 or by e-mail to [email protected]. Additional resources are available at http://www.msstate.edu/web/security/title9-12.pdf, or at http://students.msstate.edu/sexualmisconduct/.

4 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. Schedule 37. 38 39 4 41. Topic Lecture notes are available from my webpage for this course at: . . 0 http://misweb.cbi.msstate.edu . Cla Da . D

42 43 4 45. Introduction & Overview of Course. Review of Syllabus. . . 4 46. Chapter 1: Understanding the Manager’s Job & Management History 1 05 . M 47 48 4 50. Chapters 2 & 3: The Environment of Organizations and Managers & Planning and . . 9 Strategic Management Entrepreneurship 2 05 . T 51 52 5 54. Chapters 5 & 6: New Venture Management & Organization Structure and Design . . 3 3 05 . W 55 56 5 58. Chapter 8 & Special Topic: Managing Human Resources in Organizations & . . 7 Special Topic: HR Legal Issues 4 05 . T

59 60 6 62. Chapters 10 & 11: Managing Employee Motivation and Performance & Leadership . . 1 and Influence Processes 5 05 . F 63 64 6 66. Catch-up & Review . . 5 6 05 . M 67 68 6 70. EXAM 1 (midterm, chapters 1-3, 5-6, 8, 10-11) & Assignments 1 -5 Due . . 9 5 7 05 T

71 72 7 74. Chapter 1: Introduction to Operations Management; History of the Assembly . . 3 Line Video 8 05 . 75. Chapter 2: Competitiveness, Strategy, & Productivity W 76 77 7 79. Chapter 3: Forecasting . . 8 9 05 . T

80 81 8 83. Chapter 5: Strategic Capacity Planning for Products & Services . . 2 84. Chapter 6: Process Selection & Facility Layout 10 05 . F 85. 86 8 88. Holiday: Memorial Day – No Class . 7 05 . M 89 90 9 92. Chapter 9: Management of Quality & Exam Review . . 1 11 05 . T 93 94 9 96. EXAM 2 (chapters 1-3, 5-6, 9) & Assignments 6-9 Due . . 5 12 05 . W 97 98 9 100. Chapter 10: Quality Control – Statistical Process Control . . 9 13 05 . T

10 10 1 104. Chapter 13: Inventory Management with Just-in-Time (JIT) concepts 1. 2. 0 included 14 05 3 . F 10 10 1 108. Course Review & Final Exam Preparation 5. 6. 0 15 06 7 . M 10 11 1 112. Reading Day – No Class 9. 0. 1 06 1 . T 11 11 1 116. FINAL (comprehensive) & Assignment 10 Due 3. 4. 1 16 06 5 . 6 W a.