Ashfield Medical Centre

ASHFIELD MEDICAL CENTRE Patient Participation Group Ashfield Medical Centre 1 Perrydown, Wastel, Beanhill, Milton Keynes. MK6 4NH Meeting Held on 15th August 2013 at 6:00pm

In Attendance: Louise Barton (Practice Manager), David Carrel, Pauline Ikin, Jean Mattinsley, Barbara Nash, Sue Ward, Bob Zimmer

Apologies: David Cook, Lynn Blackburn

1. Approval of Minutes Minutes of previous meeting (AGM 4th July 2013) were approved.

2. Update on Actions from the Previous Meeting

(Re Action 2.1): Which medical conditions are the most diagnosed within the Practice? Action 2.1 - Action carried forward (Louise).

(Re Action 2.2): Healthwatch can provide people with contact details on most local support groups relating to a medical condition, and can also signpost people to these groups. If you require any information from Healthwatch MK, they can be contacted by phone on 01908 2666696 or by post to: Healthwatch MK, 6 Burners Lane, Kiln Farm, MK11 3HB.

Action 2.2: Practice to add Healthwatch Milton Keynes contact details to Practice Website under “Useful Links”.

(Re Action 3.1): There are currently no further patient services (over those stated in last month’s minutes) being impacted by the cost savings planned by the Clinical Commissioning Group, but it is dependent on how the current triage trial of the referral process runs. The triage team check that all relevant tests/procedures have been undertaken prior to patient referral. Use of community clinics will keep costs down. Although the “Choose and Book” system is to be replaced, patients will still have the ability to state any preferences as to which Consultant they would like to be referred to.

(Re Action 6.1): The practicalities of documenting and displaying meeting notes at the meeting were tested successfully during this meeting (through use of a laptop connected to a projector).

(Re Action 7.1): Update on how the Minor Injuries Service is working within the Practice - Not discussed. Action 2.3: Minor Injuries Services update - Action carried forward to the next meeting.

(Re Action 7.2): Initial idea was to circulate the Ashfield/PPG Newsletter to pharmacies within the catchment area. The Practice catchment area is large and the group questioned how many people in the areas further from the Practice would be interested in what goes on in Ashfield. The group

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agreed to concentrate on the closer area and circulate the Newsletter to just the Cox and Robinson pharmacies in Beanhill and Netherfield. Next Newsletter is expected to be out end of October 2013.

(Re Action 7.3): Consideration given to the practicalities of handing a “how to look after yourself” sheet to each patient. This would replicate information already available in various forms and would not be cost effective.

(Re Action 7.4): A big leaflet holder to be hung in reception has been requested and is awaiting delivery.

(Re Action 7.5): Jean volunteered to coordinate an Ashfield Macmillan Coffee morning on Friday 27th September 2013, to be held at the Practice, in the large meeting room downstairs, 10am – 12 noon. Practice will provide paper plates, cups, drinks etc but PPG need to provide small cakes. Publicity material to be passed to Jean when it becomes available. PPG to decide whether to charge or request a donation on the day. Helpers will need to arrive by 9:30 on the day. Action 2.3: Macmillan Coffee Morning to be advertised on the Practice Website and the screen in the waiting room.

(Re Action 7.6): 2013 Priorities and revised measures – discussed under section 4.

(Re Action 7.7): Doctors have been asked to contact reception when they require a patient to come back for a follow-up appointment. Please advise us if you are still having difficulty in getting follow- up appointments.

(Re Action 7.8): Under the Direct Enhanced Service (DES), the Practice is required to set up a PPG, make sure it meets regularly, run regular surveys, have the doctors participate, and meet the minimum requirements of the DES. If the Practice does not do this, it does not get the DES payments that are available. This was originally set up a couple of years ago, but no new paperwork has been received and the Practice is waiting for a new mandate. To ensure further involvement from the doctors, Louise is setting up a rota for them to attend future PPG meetings (first half hour only – to answer questions/take requests).

3. Ashfield Practical Matters

The Practice is undertaking training prior to the conversion of its IT System to SYSTM 1 in October, placing additional pressure on staff, especially during the summer holiday season. It was noted that information on the screen in reception and on the Ashfield Website relating to PPG meeting dates was out of date. Action 3.1: Additional people will be trained on how to maintain the information on display once the IT system is in place.

There have been a number of new faces recently been seen behind the reception desk. Action 3.2: Practice to investigate the possibility of displaying photographs “who’s who” in reception, on the Practice Website and as part of the “Who does what” display on the reception screen.

The Practice is now registered as a Trainee GP Practice. Jason Boyd, a qualified doctor, started as a trainee GP last week and will be here for four months, after which the Practice will receive another trainee for four months, and so on. Trainees will be on a strict supervised programme.

4. Priorities for 2013 Update

Health Awareness Sessions – Medicine Management Session was postponed earlier in the year. Action 4.1: Louise to talk to Dr. Cassidy about the possibility of a session on this to be held in October.

Group agreed for the PPG to undertake a short survey asking questions that would help the Practice understand how they are doing based upon CQC (Care Quality Commission) National Standards of Quality and Safety, (tailored to Ashfield’s circumstances). It was suggested that the PPG use the “Flu” sessions (likely to be Saturday 5th October and Thursday 24th October) as an opportunity to promote the survey, sit down with people, and help them go through the survey.

Action 4.2: Volunteers to help Barbara figure out questions to ask in the survey, for initial draft to be in place by beginning of September. Hopefully much of this work can be done via email. Agreed that survey must include an opportunity for people to offer information on “anything else you want to tell us”.

We will use the outcome of the survey to develop a plan of what we want the PPG to achieve, including quantifiable measures agreed with the Practice. Action 4.3: Practice to provide quantifiable measures for what the Doctors want from the PPG.

5. Clinical Commissioning Group (CCG) Update

The group continue to be frustrated by the lack of updates from the CCG. IT was noted that, if interested, people should look at the CCG Website for any information available in the public domain. Questions on the commissioning of services could be directed either to CCG, or through Healthwatch MK.

It was agreed that for future meetings, the agenda item will include any updates available from Healthwatch, provided by Jean, who is a Healthwatch representative on some of their meetings.

6. Any Other Business

Action 6.1: Practice to update the PPG section of the Ashfield Website to remove the PRG information, add a PPG introduction, PPG Terms of Reference, PPG Minutes and dates of future PPG meetings.

It was noted that the NHS111 Service is working well within the local area.

The next PPG Networking Meeting run by Healthwatch is to be held on Thursday 29th August 2013, starting with a light buffet at 5:15pm at Peartree Bridge. Details of the agenda will be emailed to PPG members once it is available.

The annual Healthcare Event (an all-day exhibition) is to be held on Tuesday 29th October 2013 in Middleton Hall, CMK.

7. Dates for Future Meetings

The next meeting will be held at 6:00pm on Thursday 26th September 2013 at the Ashfield Medical Centre.

We have also agreed the following dates for further PPG meetings: Tuesday 22nd October 2013 Wednesday 4th December 2013 Thursday 16th January 2014 Tuesday 25th February 2014 Wednesday 9th April 2014 Thursday 22nd May 2014 Tuesday 1st July 2014 (AGM Meeting)

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