SYNOPSIS an Enthusiastic Customer Care Professional with 6 Years of International Exposure

KOUSHIK DEYSYNOPSIS  An enthusiastic customerContact care professional No:- 09883015977 with 6 years of International exposure in Front Office Operations.  Expertise in handlingE-Mail a diverse : [email protected] range of operations entailing Operations, Training etc.  Proven track record of developing procedures, service standards and operational policies, planning & 2, Krishnapurimplementing Mission effective Bazar, control Sukantapally, measures to reduceKolkata running – 700102. costs of (Opp.the unit. Of J.N.M.C.  Expertise in designing & implementingHigh School) training programmes for bringing keen customer focus, high energy level Lookingand team for spiritan opportunity in the employees. in demanding environment where job would be provided to prove knowledge & skill  Excellent written, communication, interpersonal, liaison and problem solving skills with the ability to work in multi-cultural environment.

EXPERTISE AREAS OF Operations

 Developing and implementing procedures, control systems for maintaining quality standards.  Leading efforts for streamlining processes and generating time savings in operations.  Dealing with corporate high profile clients.  Managing dept. like check-in, reservation, baggage Make up area, Security Hold area, Boarding Gate, Ramp etc.  Ensure profitability of operations and supervise all aspects of front desk management including menu-planning, monitoring deserving clients to ensure compliance with quality standards.  Handling & managing International clients, especially in Emergency circumstances.  Keeping Records up to date.  Forwarding daily & monthly report to Higher Management.  Handling Cash in huge amount, Accounts, Sales Report, Daily Banking etc.

Client Relationship Management

 Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.  Ensuring maximum customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the services accordingly.

Team & Time Management

 Coordinating with the staffs and management for smooth flow of operations.  Handling operational functions like creating the duty roster, shift management etc.

 Imparting appropriate training on Time Management, Service Excellence and Teamwork to support service staffs. 2 WORK EXPERIENCES

 COMPANY : ING VYSYA LIFE INSURANCE CO. LTD. POSITION : Sales Manager. TENURE : March, 2010 To June, 2010. JOB RESPONSIBILITIES : Customer Service & Sales, Handling & Guiding A team of huge number of People, Giving proper training & Knowledge, Generate Company Revenue With Target.. KEY ACHIEVEMENT : Obtain a scope to work as a Manager.

 COMPANY : JETLITE AIRLINES. (Under JET AIRWAYS) POSITION : Customer Service Agent. TENURE : December, 2007 To September, 2008. JOB RESPONSIBILITIES : Handling of Arrivals & Departures through various Departments, Dealing with Corporate Clients, Handling huge Cash & Reports, Issuing various types of Tickets, Co- ordinating the Staffs as well as Shifts. KEY ACHIEVEMENT : Obtain a scope to learn in Sita Gabriel-2 and Sabre International System.

 COMPANY : SPICEJET AIRLINES. POSITION : Customer Service Executive. Load and Trimmer. TENURE : October, 2005 to July, 2007. JOB RESPONSIBILITIES Co-ordinating and handling the customers through various departments – check-in, reservation, baggage Make up area, Security Hold area, Boarding Gate, Ramp etc. Co-Ordination of the Shift & staffs. KEY ACHIEVEMENT : Received the ‘Navitiare Achievement’ certificate. ‘Load and Trim’ Licence holder-Given by DGCA (Civil Aviation Department, Government Of India.

 COMPANY : APOLLO GLENEAGLES HOSPITALS. POSITION : Assistant-Patient Service. TENURE : January, 2004 to September, 2005. JOB RESPONSIBILITIES Co-ordinating the wards and handling the Patient’s service. Maintaining the group of Ward Secretaries. KEY ACHIEVEMENT : Maintaining quality health care with human touch.

 COMPANY : SDB CISCO (INDIA) LIMITED. POSITION : Collection Officer Executive. TENURE : April, 2001 to October, 2002. JOB RESPONSIBILITIES : Maintain Group as co-ordinator and Handling huge cash with responsibility. KEY ACHIEVEMENT : Acquiring excellent faith from SDB CISCO and HDFC Bank. 3 PROFESSIONAL QUALIFICATIONS

1)Financial Accounting & E-Commerce Computer Courses from Brainware Computer Academy (2000-01) : Financial Accounting Package (F.A), HTML, DHTML, Web Graphics, Cool 3D, GIF Animator, M. S. Office, M. S. FrontPage, Web Hosting and E-Commerce.

2)Working knowledge of Navitiare ,Sita Gabriel-2 & Sabre International System.

3) Basic Cabin Crew Training (2001) form Frankfinn Management Consultant.

ACADEMIC QUALIFICATIONS Year Degree Board 2010 MBA-Marketing (4th Semester) Sikkim Manipal University 2001 B.Com. (Bachelor of Commerce), Calcutta University Accountancy – Honours 1997 Higher Secondary W.B.C.H.S.E 1995 Madhyamik W.B.B.S.E

EXTRA CURRICULAR ACTIVITIES

1. Involve in acting and anchoring (Attached with “CHATURDIK NATYA GROUP”).

PERSONAL DETAILS

 Date of Birth : 19th JULY, 1978.  Father’s Name : Mr. Kanai Lal Dey.  Father’s Profession : Teaching-Educational.  Marital status : Single.  Language Proficiency : English, Hindi, Bengali.  Passport No : F9527481 (Valid Up to 07.11.2016)  Religion : Hindu.  Nationality : Indian.  Hobbies : Net Surfing, Listening Songs and driving (Licence no.: WB-26-065032).

DECLEARATION I, KOUSHIK DEY, hereby declare that all the information given above is true, to the best of my knowledge and belief. I am aware that if the event of this not being so, my candidature will automatically stand rejected.

(KOUSHIK DEY) Date: 23.10.10.