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Training Manual. I Had the Opportunity to Discuss These Processes with the Training Director and Have Questions Answered

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Training Manual. I Had the Opportunity to Discuss These Processes with the Training Director and Have Questions Answered WILIAM & MARY Counseling Center Internship in Health Service Psychology Manual 2018-2019 Counseling Center Blow Memorial Hall, Suite 240 Post Office Box 8795 262 Richmond Road Williamsburg, VA 23187-8795 Phone Number 757-221-3620 Fax Number 757-221-2254 Counseling Center Front Office Information The front office personnel consist of the Executive Secretary / Office Manager and the Administrative & Program Specialist. The front office will help you with administrative tasks. Please also feel free to ask them for assistance with getting acclimated to office, university procedures and administrative tasks you may have. Weather policy As part of the College’s emergency notification system you will need to log into the Banner Self Service site on the W&M homepage. Complete the necessary contact information. This will provide you updates on any College emergencies, closures, delayed openings, etc. Please don’t hesitate to see your Training Director or the Office Manger if you have any questions or concerns. The policy regarding university operations in the event of serious inclement weather conditions can be found here: http://www.wm.edu/about/administration/provost/forfacstaff/weather/ Campus Emergencies The College of William and Mary is committed to providing a safe and secure environment for its students, faculty, employees and visitors to learn, teach, work and enjoy our beautiful campus and all it offers. In pursuit of that goal the College takes a comprehensive approach to protecting the College community and preparing for any emergency. To obtain the necessary information start by keeping your emergency contact information updated in Banner so that the Emergency Management Team (EMT) can contact you through the mass notification system. (Landline phone, cell phone, text messages and e-mail). You may also check the university’s mail website, www.wm.edu, the W&M News Facebook page (http://media.wm.edu/content/wm/emergency/siren.wav ) and W&M News Twitter page (https://twitter.com/WMNews ) The Building Emergency Coordinator Program involves building occupants in emergency planning and response and addresses the unique needs of specific buildings. Building Emergency Coordinators are the conduit for the information flow between the Emergency Management Team and the occupants of the facility. Members of the College community should familiarize themselves with the responsibilities of building coordinators and identify the coordinators for the buildings they use most. Blow Hall: Shannon Turnage [email protected] Fire Drills All fire drills at the College will be announced and preplanned. If a fire alarm sounds and you have not been notified prior to the alarm that it is a drill, take immediate action, evacuate the building and protect yourself. IF THERE’S A FIRE FOLLOW C.A.R.E. PROCEDURES Close doors Alert others Report the fire- call 911 Evacuate the building Try to rescue others ONLY if you can do so safely. Move away from the building at least 50 feet away, out of the way of the fire department. Don’t go back into the building until the fire department says it is safe to do so. Emergency Alarms The College has a number of ways to communicate to the campus community during an emergency situation and it's important that you take an active role in staying informed. The College has three emergency sirens that are stationed on top of the Integrated Science Center, the School of Education building and the Law School. The sirens are 120-decibels. That's loud – about the same as a jet engine flying. Hear it for yourself – get to know this sound (http://media.wm.edu/content/wm/emergency/siren.wav ). When you hear the siren, it means two things – seek shelter and seek information. The College of William & Mary Counseling Center Inclement Weather Policy The policy regarding university operations in the event of seriously inclement weather conditions (usually heavy snow or ice) is as follows: 1. The university will remain open under most reasonably foreseeable weather conditions, especially during periods when classes are in session. 2. If weather conditions are such as to make it impossible to maintain a reasonable level of academic activity, the university will be closed. Such announcements will cancel all classes and work obligations for everyone except those personnel identified as essential to maintenance, security and health services. 3. The person charged by the President to make such decisions regarding weather is the Provost. For information regarding closings, call the Office of University Relations at (757) 221-1766. 4. The decision to close the university in full or in part will be given as soon as possible during the morning (if weather develops overnight) to the Campus Police. 5. Note: this policy is understood as affecting the Williamsburg campus only. The Virginia Institute of Marine Science will announce closures of the Gloucester campus. 6. Decisions to close will be given to the following radio stations: Gloucester WPYA-FM 93.7 WRXL-FM 102.1 WXGM-AM 1420 WROX-FM 96.1 WTVR-FM 98.1 WXGM-FM 99.1 WTAR-AM 850 WXGI-AM 950 Norfolk/Hampton Richmond Virginia Beach Roads WBTJ-FM 106.5 WCMS-AM 1050 WHRO-FM 90.3 WCVE-FM 88.9 WGH-AM 1310 WHRV-FM 89.5 WDYL-FM 101.1 WGH-FM 97.3 WJCD-AM 92.1 WKHK-FM 101.5 WFOG-AM 1050 WJCD-FM 107.7 WKLR-FM 96.5 WPTE - FM 94.9 WKCK-FM 106.1 WMXB-FM 103.7 WXEZ-FM 94.1 WKUS-FM 105.3 WRNL-AM 910 WXMM-FM 1050 WNIS-AM 790 WRVA-AM 1140 WWDE-FM 101.3 WOWI-FM 102.9 WRVQ-FM 94.5 7. Among television stations reporting closings will be: Norfolk - WVEC Channel 13, WTKR Channel 3 Portsmouth - WAVY Channel 10 Richmond - WWBT Channel 12; WTVR Channel 6; WRIC Channel 8 Information on closings may also be obtained by calling 221-1SNO or 221-1766. The College of William & Mary Counseling Center COMMON SENSE GUIDELINES The following guidelines have been established through the years given experiences we have had when they had not been made explicit from the start. As such, they are given to you as a preventive measure to clarify policies and expectations. General Counseling Center related issues: Interns are to comply with the Center’s hours of operation. The Center is open from 8am-5pm and it is closed during the lunch hour. If there is a walk-in during the lunch hour, the student is still seen. It is expected that, like the rest of the staff, interns will be flexible with their schedules to meet the needs of the community while doing outreach and when there is special need to attend to an emergency. Evening and weekend hours are often necessary for outreach purposes and/or respond to crises. To help with communication at the Center, it is expected that trainees will read email at the very least twice (morning and afternoon) during the work day. Please reply to all emails that are asking for your response or input. Professional attire is expected while at work. Our clinical staff strives to balance appearing warm and approachable while maintaining a professional image. We all attempt to do so, respecting our individuality, taste, and cultural traditions while being mindful of the emotional vulnerability of clients, the intimacy that characterizes therapeutic encounters, and the potential for sexualization of the therapy hour/therapist. In order to maintain a comfortable and clean lounge area, it is encouraged that we all clean any area or appliance we use. Cleaning as soon as something spills is easier than cleaning after it has dried out. Please inform us if there are any cleaning supplies that are needed. The front office is the admin staff’s only office space. Please be respectful of their privacy and personal space while in this area. Please also wait until there are no clients at the window if you need to ask them something. They are skilled at multi- tasking but it may become confusing when their attention is called in different directions. There are times when you will need to use College equipment for educational purposes (dissertation, contact with graduate program or committee members, etc.). Please take into consideration when others may need the equipment to print or fax for Counseling Center business purposes. Clinical Related Issues: Confidential information (clients’ files, case notes, reports, assessment measures, etc.) is to be kept at the Counseling Center. It is illegal to take information out of the Counseling Center. Remember that the Ethics Code emphasizes the obligation to protect confidential information. For security reasons, all documentation of clinical services is to be done using TITANIUM. Word documents are not protected in the same way Titanium is protected. At the end of the day, please make sure any clinical information is locked in your desk, and that your office door is locked and closed. This ensures confidentiality is maintained. Assessment instruments are not to leave the Counseling Center (unless they are public assessment measures such as the LVI). Remember that the Ethics Code addresses the need to maintain the integrity and security of test materials and the confidentiality of test data. All signed consent forms for supervision/digital recording as well as consent to release information are to be scanned and kept in clients’ clinical files. Hard copies should be shredded only after they are properly scanned to the right file. A new consent form for supervision is to be completed in the spring and/or summer if there is a change of supervisor for that client between semesters. Informed consent regarding supervision requires that clients are not only informed that a trainee is under supervision but also the names of the supervisors.
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