Quick Reference Guide

QUICK REFERENCE GUIDE OneView Service Center

About OneView Service Center o User Name: Your Coca-Cola e-mail e.g. [email protected] OneView Service Center is a web-based tool that o Password: create a password you allows facility Occupants to view, create, and will remember. cancel requests.  Click the Log In button. If you need to register as a new user please enter Access OneView Service Center CCM16 as the registration key. To report log in or access problems, call the Service  Open Internet Explorer. Center.  Access your account’s Intranet page and click the OneView Service Center/Facilities Services link, or Home Page  Type in the direct URL for Novartis OneView Service Center. After log in, the page displays the Summary view which shows the current user’s locations and open https://cocacolamexico.thepsc.com service requests. The OneView Service Center Portal appears.

In the left column, the Local Bulletin area displays announcements for this building (such as fire drills, schedule power outages, etc.) Log In The Language drop-down at the bottom of the window will switch the display language, for  Enter the User Name and Password in the accounts where this option has been enabled. Log In area on the left side of the screen. OV Service Center Coca Cola Mexico – Occupant.doc JLL. All Rights Reserved © 2016 1 August 2016

My Resources appears once a location or Home Create a Service Request button is selected and displays other announcements and links for this client. When an occupant requires service, a service Click the Home button in the gray bar at the top of request must be generated. the screen, or choose a location from the drop-down menu at the top right side of the screen, to show Click the New Request button. current Service Requests.

Reviewing Your Service Requests The New Service Request screen displays. Your service requests display at the top of the page.

My Service Requests displays the date the request was opened and the request number that has been assigned to the request. Also listed is the status of the pending request, a detailed description of the request and the service location. All Service Requests display on the section below.

Click the check box at top right of the form to keep the request confidential from other occupants. This request will not displayed on the Home Page of the service request list.  Type a Service Location.

 View more information about any Service  Select Work Type, Category and Subtype Request by clicking the Request Number. from the drop-down menu.

Occupants can add notes to existing requests, or cancel requests, but cannot edit details for a request once it has been submitted.

Search for a Service Request

Type a detailed Description of the repair needed. You can search using the quick search fields on the Home Page, or by using the Search button to search on multiple fields.  Quick Search: If you know the Request Number, type it into the Search fields on the Home Page and click Go. Click once the form is complete. The Service Request Information page  Advanced Search: click the Search button in the gray menu bar across the top of the screen displays.

The find a service request page displays.

The Service Request Information page displays the Request number that been assigned along with the title, work category and description.

 Click when complete.

Using the drop-down menus and radio button NOTE: Only a location’s Facility Manager has , select the parameters for the search. access to edit details for a request. Facility OV Service Center Coca Cola Mexico – Occupant.doc JLL. All Rights Reserved © 2016 3 August 2016

The Service Request page displays. Click the button. The Search results appear at the bottom of the screen.

 Click the button. Cancel a Service Request On the Cancel Request page, elect the Cancel Request radio button next to the service request Go to the Home Page to locate the request you want you want to cancel. to cancel.

Click the Service Request Number . Click the button. The Cancel Request Succeeded message

displays. The Canceled message displays on the homepage.

Add Notes to a Request Add a Location

View the detail for a Service Request. To add a new location to your account:

Click the Add Notes button. Click My Account at the top right of the screen, OR from the Summary Overview page, click Add Location. The Add Notes dialog appears. The MyAccount page displays.

Type notes. Click Add File to select an attachment if desired. Click the Add New Location check box. Click Update when finished.

The Add New Location section appears. Print Request

 Click the Request Number to view details for a Request.

 Click the Print Request button at the bottom of the screen to generate a print copy of the current page.

From the drop-down lists select the country, state, city, building and location you want to add.

Change Password

To change the account password, click the My Account link at top right. Type the current password. Type your new password twice.  Click Change Password.

Click the button when finished. Saved Changes Succeeded displays on the MyAccount page. NOTE: Password must contain a minimum of 8 characters (a-z) (A-Z), at least one number (0-9), and one special character (! # $ & * % ^). Passwords are case sensitive.  Forgot your password? Click the forgot password button in the log in area to reset.