Learner Outline for the LMS s1

Learner FAQ’s Learners

Learner FAQ’s What is the Learner ID? The Learner ID identifies a specific person (similar to an employee ID) and everything that person has attempted—lessons assigned, tests taken, etc. It is extremely important to login to the system using the same Learner ID each time to ensure that you receive credit for all that you accomplish. The Learner ID is often an employee badge number or email address. See the Help document: View My ID Profile and Change My eMail Address.

How can I see all of my lessons and my progress? From your Personal Page, click the e-Learning menu and select My e-Learning Lessons. Once the page opens, select the e-Learning All My lessons tab. Your lesson plan will list all lessons assigned including any completed lessons.

Tip: You can sort your lesson plan by clicking on any of the underlined column headings (e.g., Lesson Name).

See the Help document: View My e-Learning Assigned Lessons.

How is the minimum passing score set? Minimum passing scores may be set at two levels. The System Administrator establishes a minimum test and pretest score through the System Configurations. Additionally, administrators may set a different minimum score at the module level (grouping of lessons assigned together). You may have different passing score for different lessons in your lesson plan.

Does the Lesson Plan only show the most recent test scores? In my transcript, it shows my completed score at 80%, and I know I have scored 100% at least a few times- I've taken the tests multiple times.

The e-learning lesson listing shows the score of the most recent test attempt until the Learner makes a score equal to or higher than the minimum required to pass the test. Once the test has been passed the lesson is marked complete and the score is no longer updated on the lesson plan. In other words, if the minimum passing score is 80% and a Learner scores 70% the initial time, 70% will display on the lesson plan. If the Learner takes the test another time and scores 40%, the lesson plan will display 40%. If the Learner takes the test a third time and scores 80%, the lesson plan shows 80% and the lesson is marked complete with the date of the first passing test. If the Learner takes the test a fourth time and scores 100%, the lesson plan will still show 80%. Why? Most administrators want their Learners to meet the minimum required score and move to the next assignment. All scores are recorded and the administrator has access to them through reports.

Are there completion certificates? I noticed that the Learner name shows up on the learning transcript page, so really, someone could just print this out as proof of completion. Yes there are completion certificates. Individual lesson certificates are accessible from the Reports menu - e-Learning Credits Earned, and then click the accrediting body name (e.g., HFMA, AHIMA, etc.) to the right of the lesson name. This displays a new window with a printable certificate. Completion certificates are not available until a passing score is achieved. See the Help document: e-Learning Credits Earned.

Tip: If your name is not spelled correctly on the certificate, see the Help document: View My ID Profile and Change My eMail Address.

I can’t print certain pages. Why is that? The MC Strategies’ LMS is designed to provide online learning and to capture and report the successful completion of those learning efforts. Therefore, many of the pages are not intended to be printed (lesson pages or tests, for example).

What am I allowed to print?  Completion Certificates (See the Help document: Print My Certificate of Completion.)  Transcript pages (See the Help document: My Transcript – All Training.)  Reports  PDF documents that are available in some lessons

Can I bookmark the lesson and return to the same page later? Yes. There is an automatic bookmark feature that returns you to the same place you were in a lesson before you left, but you cannot use the browser feature to bookmark a lesson page. 1. To set the bookmark, click the Personal Page navigational tool on the menu inside the lesson. ( ) 2. This returns you to the personal page that you set, from the Assignments Not Completed view of My Assignments. The bookmarked page opens the next time you visit that lesson.

Note: Tests cannot be bookmarked.

I have completed all my assigned lessons. How do I get more lessons added to my lesson plan? Check the self-enrollment section to see if there are additional lessons available. You may also contact your administrator and ask for additional lessons. See the Help documents: Self Enroll – in an e-Learning Lesson and Enroll – in Classes & Events.

I have put in the right answer, but the test was scored incorrectly.

 If you leave an answer blank, it will be scored as incorrect.  If you exit (intentionally or un-intentionally) a test while in process, any unanswered questions will be scored as incorrect.  Your summary report that displays at the conclusion of your test shows the answers you submitted, not the correct answers. Your Training Administrator has access to an e-Learning Report called the Learner Test Summary. This report provides your training administrator with a summary of your answers along with the expected correct answer. If you and your Training Administrator disagree with the answer MC Strategies indicates is correct, your training administrator can submit a review request using our Change Management System. See the Help document: Change Manager.